Complaint #1362 Bovada Casino

My 20k sitting in account and my account is disabled

By Danielle T.

2 weeks ago

I am new on bovada, i have deposited around 5000 in bitcoin into sports betting. Got some wining strikes. somehow i have managed to raise my account total up to 20k. I tried withdrawing $9500 on 8-15th, with the request being eventually denied. I got locked out of my own account. I'm sure you guys are familiar with their process when they do this, but they proceeded to ask me for identity verification. I submitted all the necessary documents, and soon the verification team emailed me saying the requested documentation has been received.

Please help. The money that they're holding in my account would be super impactful especially right now. I've pleaded with them and they just keep saying be patient. I don't know what sort of investigation could potentially take this long but I need answers.

Disputed Casino Bovada Casino

Reason Declined payment

Amount $20000

Discussion

AskGamblers

• Support Team

5 days ago

Dear @DanielleTietelbaum,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Bovada Casino

• Representative

5 days ago

Dear All,

We can confirm that the player’s account was successfully re-enabled on September 1, 2026.

Should you have any further concerns or require additional assistance, please contact our Support Team directly, and they will be happy to assist you.

Thank you for your patience and understanding.

Bovada Casino

• Representative

1 week ago

At this time, your account remains under review, and the balance currently reflected on the account is secured. As the review is still ongoing, we’re unable to provide any further details regarding its outcome or make any guarantees concerning the final disposition of the balance or pending withdrawal.

If any additional information or documentation is required from you, our team will contact you directly. Otherwise, please allow the review to proceed. Once the investigation has been completed, you will be notified of the outcome and any applicable next steps via email.

We appreciate your patience and cooperation throughout this process.

DanielleTietelbaum

• California

1 week ago

Hi,

Thank you for clarifying that my account has not been permanently closed and is currently only temporarily disabled while the investigation is ongoing.

I understand that you are unable to provide a specific timeframe or final outcome at this stage. However, I would appreciate confirmation that my remaining balance and pending withdrawal are secure and will remain untouched while the investigation is being conducted.

I have fully cooperated with all requests and submitted the documentation requested from me. Please let me know if there is anything further required from me at this time to assist with the completion of the investigation.

I respectfully ask that my case be reviewed as promptly as possible and that I be notified immediately once a decision has been reached.

Thank you for your time and assistance. I look forward to receiving an update regarding the outcome of the investigation.

Kind regards,
Danielle

Bovada Casino Complaint Stats

Resolved 334 / 511

Avg. Amount $6,810

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

Bovada Casino Complaints

See all complaints for this casino

Disabled my account and asking me to verify now giving me the run around

So I’ve been gambling with Bovada for close to 2 years straight. All I use is them. Minimum bets are 1k- 5k. Respectfully, I bring them a lot of money.

Never ever had a problem with anything up until just recently. I hit maybe 2k in 2 nights on live bets, and I’m up my 10k with them for the year. Out of nowhere, my limits were dropped significantly, even on ML straight bets. And when I went to withdraw, it wouldn’t let me. Literally the first time ever.

Waited a day, went back on, and my account was disabled.

I’ve been going back and forth with the customer service agents, and 1 out of 10 is helpful. The rest give you the same story. I’ve sent my documents 4 times, Bovada.

I haven’t violated any rules or tos.

I just would like to be able to work with you guys. Can you please help me???

It’s been since August 18th that I’ve been dealing with this, and nothing has changed.

75h left

$10,551

Long process verification

I been waiting almost ten days for my verification. I heard great things about bovada so i believe my money is safe . But this process is absurd especially after I sent in all my documents asked fornalso sent in the right format . I just want my verification escalated please and thank you .even got a email saying I’ll know something in 48 hours it been Ovwr 72 hours

Resolved

Account in review

Hello,

Account balance: around $2800
documents submitted: id, selfie, utility bill

It has been two weeks since I have sent all the required documentation to this company and every time I reach out to them they ask for more time to review the account and it is under investigation.

how can this be ethical?
would appreciate more clear timeline and release of money

Unresolved

$2,800

Account still disabled due to investigation since May 24 with 11000

So during May of this year I went on a pretty good run with my baseball bets, and I ended up getting my account balance up to around $8,000. I tried withdrawing $4,600 on May 23rd, with the request being eventually denied. I'm sure you guys are familiar with their process when they do this, but they proceeded to ask me for identity verification. I submitted all the necessary documents, and soon the verification team emailed me saying the requested documents have been received and verified. I logged back into my account and placed two more bets on two different baseball games ($750 each which made over $1,000 profit on each) and submitted another withdrawal attempt, also I'd like to mention that once I logged back in, I noticed they placed betting limitations on my sports bets. I went to sleep and woke up to both of my games hitting which was super nice, but when I tried to log in I got the dreaded "Your account has been disabled, contact customer support." Of course the withdrawal I placed after submitting my documents got rejected as well, and now it is July 16th, with no conclusion and each time I contacted them, I'm given a similar response. They ask for patience, which I've tried my best to be but honestly that kind of money could make a different for me big time. I'm aware of the situation because it happened to my friend's wife's account but her account got resolved in around 4 days. It's almost been two months with my account.

Please help. The money that they're holding in my account would be super impactful especially right now. I've pleaded with them and they just keep saying be patient. I don't know what sort of investigation could potentially take this long but I need answers.

Resolved

$11,000

Bovada Account disabled after completing verification

Hello,

I’m filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked.

I deposited and played over the course of the last several months and successfully withdrew before. Recently, I won roughly $18,700, my biggest win ever and I tried to make a withdrawal.

On July 2, 2026, they asked for documents to verify my account, which I provided the same day. On July 3, 2026, my account was re-enabled after my documents were reviewed. Then on July 8, I got my account to 18.7k, and before attempting my withdrawal, I updated the phone number on my account because I was having issues receiving text messages. However, on July 8, when I tried to withdraw my winnings, my account was disabled again and placed under investigation. I received an automatic reply that my account is under review and have been told by live chat that I would receive an update within 24–48 hours, but that time has passed and I still cannot access my account or my funds.

I contacted their live chat throughout the process.

This is very shady. I hope this can be resolved and not take months like some cases, as I see so many cases like mine where people feel unsatisfied or scammed.

Resolved

$18,700

Withdrawal Declined and no reply

I have been a verified account holder on Bovada.lv and made a deposit of approximately $4,000 in May 2026. When I attempted to withdraw my winnings, my account was suddenly disabled for review with no explanation provided.
This is actually the second time this has happened. My account was previously suspended in April 2026, at which point I completed the full verification process and was told my account was in good standing. I even confirmed this with their support team before making my deposit, and was explicitly assured I could use the account without any issues.
It has now been over two weeks since my withdrawal was blocked and my funds have been frozen. I have received no timeline, no explanation of what is being investigated, and no resolution. I believe Bovada is deliberately delaying withdrawals to avoid paying out customer winnings.
I am requesting that my funds be released immediately and that Bovada provide a clear explanation and timeline for this review.

I have also filed a consumer complaint and my next step would be to provide this information to FBI for investigation in this company for not releasing our money.

Unresolved

$4,000

Bovada Account Disabled after verification complete

Hello,
I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked.
I deposited a few times over the course of last few months. and never won anything, but recently got a balance up to roughly $4800 and tried to make a withdraw.
but my account on Jun 8 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time that same day. But had to resubmit properly. after delays up to Jun 15. I received an automatic reply that they got my documents, and account is under review. Account has been disabled since Jun 8 and I’ve not able to login.
*I contacted their live chat thru the process.

This is very shady. I hope this can be resolved.
And not take months like some cases. as I see so many cases like mine and people feeling unsatisfied or scammed.

Resolved

$4,800

Refuses to respond

Months ago I got back into betting hang my Bovada account which I’ve had for years and never any issues, I was offered a bigger bonus which I accepted and then did the rollover betting on various events and specifically tennis, I ended up getting lucky and doing pretty well and went to withdraw and was asked for my ID and proof of address which I sent in right away. Now after 6+ weeks I still havent gotten any response or communication into what is going on or why they refuse to let me withdraw.

Seems to be when I was a loser they let me withdraw just fine but the one time I win I now had to jump through all these hoops and they are refusing to let me withdraw.

Any help would be greatly appreciated.

Unresolved

$114,000

Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates

My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

Resolved

$11,000

Account disabled with 8200 declined withdrawal

Bovada declined my withdrawal of about 8200 and disabled my account on May 23rd, 2026. They sent an email stating I need to send in my ID, front and back, and a selfie holding my ID, also a proof of address which I did. I sent in a gas bill. They said it would take 24-48 hours to resolve my issue. It has been longer than that and the customer service chat is no use. They say there is no time frame which I find insane that they would close my account and tell me to send in my information, then proceed to tell me there is no time frame to get this resolved. I have seen the complaints on here and I have to say I'm worried about sending in my information to them.

I'm asking for help from ask gamblers to hopefully get them to speed up the process so I can continue with my withdrawal. Honestly this whole thing is making me not even want to use their site anymore and seeing these complaints on here has made me have doubts about this company. Ask gamblers can you please assist so I can withdrawal my funds please.

Unresolved

$8,200