Bovada Casino

They wrote me a bad check and refused to fix it. Customer service in horrible. Stay away from this site. They just keep telling me 10-15 days and nothing gets done

So I travel overseas to my hometown of Haiti, I decide to log in to my Bovada account but it said that Bovada isn’t available in Haiti but if I’m a traveling member I can sign in and use the website... So i did exactly that, I signed in and was able to deposit money and place a bet. I won the bet and I go to withdraw my money, it said that then withdrawal is pending (which never happens to me). I wake up the next day and I get an email from Bovada Investigation saying that they are investigating my account for fraudulent activity because my IP address didn’t match my address. I explain to them that I am traveling so obviously it won’t match... 1 week later I get an email from them saying how that they concluded that my account has fraudulent activity and they disabled.
My account.. So basically they seized $300 from me because of something that THEY allowed me to do. STAY AWAY TRUST ME

I am happy to see that this site has given them a honest rating. Initially I thought they were great. Everything seemed to be true. Easy deposit, good bonus, and a on time easy withdraw process. And then……

I am not going to get into my story as I have not made a official complaint yet. I broke no rules as I combed through the terms and conditions like I would be tested on them. They do not have the rules that will get you suspended in the terms and condition bulletpoints. They are hidden with others that do not really concern players. Sports you can only bet 50% of your deposit if you take a Bonus. Casino is 20% of your deposit and you can not switch games. If you win money in Blackjack and take it to the slots you violate those terms. If you increase your bet and then drop it down to less then half of your last winning bet you violate terms. With the edge already in there favor and maxed out at 20% you just play to your money is gone. Its literally impossible with those rules. So stick to the sports or do not take a Bonus.

The other thing is they throw out a major incentive in Bonus money for friend referrals. They use the trust you have between your friends as bait to fund there sportsbook. Then they suspend every account regardless. Don’t matter if your friends won or lost.

Other major red flags - You can not speak to a supervisor in reference to any suspension which lets you know how often they do this. The only option on there phone line in which you can speak to someone is the deposit help line. And the best of them all is how well trained there Live Chat agents are. They are so friendly and polite that you almost feel bad by the the time they ask you to give the chat a rating.

Nothing. Platform seemed fine until I won and tried to make a withdrawal. Everything changed. Left with no account and frozen money forever. Would not recommend for anyone.

The worst! If you win - they close your account and start 'investigation' for months and they do not provide any information. So basically - just takes your money and keep investigating forever.

Great odds lots of options for cricket.
I love their sports book no lags instant live odds site is very easy to understand very straight forward any one can use it.

Need to work on customer service and provide quick responses. Should have time frames Fixed to provide smoother customer responses also there should be a helping hotline

Fast ETH withdrawals when requested. Never had an issue until my most recent request. Not too many other positive things about this site. Wouldn’t suggest using it

They disabled my account and said it was under review after requesting a withdrawal. They said it’s due to money laundering which makes zero sense considering I’ve followed their ToS. Customer service is the absolute WORST. Too hard to get a hold of and whenever you get a response it’s an automated generic response

As a recovering gambling addict, I can say that I really appreciate Bovada's very small minimum wager. The website is also very easy to use because of its very professional feel. This is a good site for beginners to gambling but not so much for veterans.

I did say that simplicity is a good thing but that is also its greatest weakness. The site itself is bare-bones when it comes to many things.
The one that suffered most is probably the withdrawal and payment methods. There are only two for each. Despite having only so few options, I find that the customer support is unresponsive when asking for assistance in withdrawal. I am only betting and withdrawing relatively small amounts.
Big chunks happen when I hit a jackpot but that is only one time and the withdrawal took more than the estimated time.
Avid gamers who came to risk and win big should definitely avoid Bovada, at least for now.

Have played at Bovada for 10+ years, and have only had one problem with them in that time. That one problem was eventually 100% resolved. Have never had a withdrawal issue, and their withdrawals are pretty quick.

Their customer service is pretty slow to respond, and isn't great with communicating beyond stock replies. They will, however, eventually get things taken care of. Some of the poker players are pretty slow.

They used to have Las Vegas phone support. They have good video feeds, but those are also available at Betonline. Betonline seems to care far more about their customers than Bovada.

Extremely slow pay - raise any flag or excuse not to pay out in a timely fashion. Shutdown phone support. Email support was originally responsive, but then they claimed another issue pupped up and forced me to communicate strictly through email for 4 days and they request a Number, date and time to call, takes two days to get a callback all the while taking advantage of rising bitcoin prices. Very unethical behavior.

The only online casino I ever played that paid my winnings was Bovada Casino. Granted. It's been a few years but I signed up and received a free $25 chip and turned that into over $300. By the next day my withdrawal was processed and on its way. I've played almost all USA friendly casinos and have never been unable to successfully withdraw from any of them.

Not enough game choices... but that is based on my experience from a few years ago. I was going to try them again but your reviews are making me gunshy...

Bovada used to be my favorite online casino. I have played with them for years and have never had an issue until this Sunday. I even won 17k in 2015... It was cashed out almost immediately, and without issue. Cashouts have always been within the 3 day limit, and until recently, customer service was helpful.

I hit a bonus on a game called "Pandas Go Wild" TWO DAYS ago, and disconnected after a $200+ win. I contacted customer service for HOURS. Every person told me something else -- clear my cache, restart my computer, allow it to sit on incognito for 30 seconds before signing in and then they would end the chat.. I tried from multiple laptops, my phone, Firefox, Internet Explorer, Chrome, and private windows/incognito on all. It has been 3 days and I still have not seen my money or heard a word from Bovada.

The bonus in question was the bonus where you pick a piece of bamboo, a fish, and a flower to multiply your bet. I was playing $2 a spin, and hit 100x + 5x + (this is where I disconnected) and when I got to the flower, I received an "error" and was forced to reload.

Upon speaking to customer service the first time, I was told I could still play with the money I had in my balance until the issue was resolved. Upon contacting them again hours later when I still didn't have my money, I was told I should have contacted them IMMEDIATELY and that they couldn't find the transaction because I had continued spinning.. (I DID CONTACT THEM, MULTIPLE TIMES!)

Personally, I consider this a scam. At this point, even if/when they pay me if has been DAYS since I won the money. All of the jackpots I was playing are gone. I know there is proof of this win on their end, and have screenshots of the first customer service rep I spoke with confirming it.... only for the last to call me a liar.

Not much to like when you have a horrible experience week after week after week. Sign up with any other site, could not be as bad as this one, trust me. Aaaannd, they don't have a valid license.

They have literally the worst customer service I have ever experienced from any online site of any industry period, ever.....and I've had some other bad experiences. Literally every single time I had to contact their CS, they knew nothing about their own site and didn't care to find out or resolve my issues. They have no common sense and just give you the run around no matter how many times you restate your issue. They are also shady and very misleading about most everything. Their money lines are also worse than the average site (this means you have worse odds). Seriously, sign up with a different site. There's no possible way any other site could be worse than this one.

Not much to like here...I wish I would have read more reviews before opening account. The IPhone app only gives you lines, you can’t place a direct bet!! So dumb. But worst of all I had a $260 balance that was removed today without Warning! It is so upsetting. I called customer service and they walked me through where it states the expiration of your bonus funds....and it is buried deep into the FAQ section, hahaha. So Damn shady for what is supposed to be a honest organization.

I will never consider this site again. In fact, based on my experience above I felt so helpless that I may go back to betting in person, or just make sure I can find a reputable site. Just unbelievable to me they can without warning remove my balance. I mean be up front and have it stated in a timeline when bonus money will expire. Terrible site. Believe me simply find another one.

I like to gamble, thought I'd give their Slots, BlackJack, Bacarrat a try.

After losing a few grand. I can honestly say that I don't like to be cheated. As a gambling business owner. I know the in's & out. This feels over rigged. Your account "level" is just how the computer program will base your rng and can monitor you. End of the day they rake everything in.

Very fast deposits and withdrawals. 1st withdrawal for 800 was in my bitcoin wallet in 12 hours!! 2nd withdrawal of 2300 was in my wallett in 24 hours. Cant beat that kind of service!!

Game selection isnt the greatest as far as the slots go. I play poker and like sports betting too so it more then makes up for it. all in all I would definitely recommend playing on bovada.

I have played poker for over 60 yrs and I thought I might try Bovada. The program is good and it is easy to log on to,

I have had bad streaks before in my 60yrs of playing poker, but is the last 200 to 300 hands, I have not won one single hand except when I went all in pre-flop where the company had no control over players folding.NO matter what I had, something would come up to beat me.Something is fishy going on there.

The slots can be pretty good at times, customer service is generally good, and they payout quickly.

I don't have evidence of this, but something is off with their live BJ tables. You (and the rest of the table) start to go on unbelievable losing streaks or losing 2 out of 8 hands fairly often 2 out of 10 or more, the dealer is peaking down at the machine after each hand, pretending to be scratching the deck of cards, I don't know if that device is altered to hold a 2nd trap card or what, but it's very apparent that they pretend to need to scratch the cards in the shoe, and if you watch closely their eye peaks down at something in the front part of that shoe. I have played enough hands of BJ in vegas, with friends and online to see something isn't quite right here. The number of face up cards with a 10-A beats all odds, and they rarely get a 2-6 during this stretch, rarely even get a 7 during this period. You really need to find a dealer there that doesn't do any funny business, again, I don't have proof, but the next time you start to see these streaks I'm talking about, watch what the dealer does with their eyes and pretending to need to scratch the deck in the shoe after each hand. Again, this is just my opinion.

Does not have a legitimate license ....anywhere. Clearly there is collusion play in the cash games.This is a chinese site. You can find people, it just takes time. The random hands are not so random. I usually play in casinos and the amount of times pocket aces and kings is dealt is unreal. To no avail, statistically they lose for me and I'm not trapping with them. Loose play and or tilt is one thing but the hands that win, should not be in play. This is over and over again My privileged opinion is that it is bot of some type along with the software. Only play I have seen that resembles anything like poker is the multi table tourneys. Good Luck

Nothing anymore. I used to be a loyal fan. They're business is in chaos right now and has been for a year.

Impossible to make deposits! Poor customer service. Wait time on phone that lasts for 20-30 minutes at least. Unresponsive to customer issues. I wouldn't count on getting paid with the way the business is being run now!! Go elsewhere.

Graphics nice, customer service response though with canned answers. Have no problem depositing by any method they accept. Phone support always answer

I'm going to dump a year worth of stats soon. I have seen that the stud game on average the dealer should only qualify 56% of the time and you have 50 50 to win with optimal strategy Now I was seeing consistently at bovada, ignition, cafe casino cause they use the same software the dealer was qualifying about 64% and winning 70%. Not sure related but when the license wasnt renewed that went up to 68% qualify and 70% win. I need a bit of time to get it in better format. And for those techies out there. The game has become adaptive like the it certification tests, meaning it cant be random as claimed. These people deserve no ones money

Android device unable to apply bonus. Customer service was useless to help in any way. Was advised to deposit again and try to apply bonus again. Bullshit.

I like their sports book odds but stay away from the casino an poker room

Poker is ridiculously rigged.I am not complaining just on bad beats on me but i consistently watched inferior hands win.Their software is set up to make people believe you can call with anything and you have a chance of winning.I have watched both in hands I was in and hands I had folded bizarre catches and routine bad beats.Straw that broke the camels back I lost flopping a flush (to TWO other hands also flopping a flush - the odds!), flopping a straight and losing to a flush and flopping a set losing to a full house on three strait hands.Then I flopped a full house in another tourney to lose in a one out 4 fo a kind.Just too many bad beats too often to believe it is legit!

The customer service couldn’t tell me why every time I hit a bonus it makes me refresh the page 3 times. Shame because I like the idea I like the ability it to play on my device but I hate being taken advantage of. Bovada has zero stars in my opinion any real casino would back up their games ..., therefore their I.T. Because it works like junk

Nothing because its impossible to be paid due to the bonus system they have

I have had an account since this was bodog. Deceiving bonus system, horrible customer service, games are corrupt as you will ALWAYS lose. Go to a REAL gaming website or casino

NOTHING. They have absolutely nothing to offer and no redeeming qualities as a business.

Bovada is a complete predatory outfit which is saying a lot as far as casinos go. They spend lots of money publishing phony reviews and have a team that attempts to "scrub" the internet of bad reviews. The truth is this, they are nothing more than a con game in the most hopeless sense of the words. If you think you have bad odds at the casino they are far far far worst. They rig their programmable games so casino and poker games should be avoided at all cost. If that isnt bad enough, if they offer you a cash bonus for depositing a certain volume it is a complete robbery. To be able to withdraw your funds after taking a bonus offer you have to meet their terms of agreements. For example I deposited $500 and received $200 in bonus cash. I was not able to withdraw my funds as they explained it was winnings with their bonus cash and that means I needed to meet there wager term. The term was this, I needed to wager at least $21,000 to be able to cash out (EVEN MY ORIGINAL $500) but the most nefarious thing was certain games get credited differently and you have only a certain period of time to do so. In my case this was 3 months. For table games they only credit 5 cents for every dollar wagered (5%). Doing the math I needed to wager approximately $500,000 in a few months to be able get to withdraw my money, INCLUDING MY ORIGINAL DEPOSIT. It is legitimate robbery.