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Blacklisted

AskGamblers have been notified that Bovada casino is operating without a valid licence issued by a regulated authority. As a result we issued an official warning hoping that the operator will manage to solve the issue. Unfortunately, months afterwards, the casino is still operating without a valid licence which basically means zero protection for players in case of a problem with the operator and that is why Bovada is being added to our blacklist.

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Bovada Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 121 Reviews
3.7/10
121 Reviews
Complaint Response 489 Complaints
2 days avg. 489 Complaints
What we like
  • Large number of proprietary slots, table games, and video pokers
  • Derived from the famous Bodog brand
  • 24/7 support via live chat, email contact form, and toll-free US phone
  • Protected with 128-bit SSL encryption
What we don’t like
  • Very few classic reel games and multi-hand video pokers
  • No third-party randomness audit seals on the website
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bovada Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.bovada.lv
Established
2011
Affiliate Program
Languages
English, Portuguese, Spanish, Simplified Chinese
Casino Type
Download, Instant Play, Mobile

Bovada Casino is an online casino derived from Bodog Casino, one of the largest brands in the Internet gaming world. The casino's licence by the Kahnawake Gaming Commission has been terminated.

Security and Fairness

The Internet can be a dangerous place, so Bovada Casino has put into place several protocols to make their players completely secure. First and foremost, the transmission of any personal or sensitive data is safeguarded with 128-bit SSL encryption, which prevents anyone from accessing your information. Bovada Casino's privacy policy also guarantees that they will never sell or give out your information to any third parties.

Genuine randomness should be something that all online casinos offer. Although Bovada Casino has apparently given sufficient proof to the Kahnawake Gaming Commission, they do not currently have any third-party audit seals posted on their website. Nonetheless, these are the same games that have been verified at the Bodog website, and we have no doubt that they are fair.

Complaints

Read the complaints other players have left for Bovada Casino. Learn more about complaints.

Show all complaints
Bovada Casino - Delayed verification and account disabled with no response
Casino name: Bovada Casino

Complaint type: Delayed verification / account disabled – no response

Complaint details:

I am filing this complaint due to an unresolved account review and lack of communication from Bovada following a withdrawal request.

On January 3, I was contacted by Bovada’s Investigations team and asked to submit verification documents, including a photo ID and a selfie with the ID. I submitted all requested documentation the same day.

On January 5, I received an email stating that they received my documentation and that my account was under review and that I would be contacted once the review was completed. Since then, my account has remained disabled.

As of today Jan 20th, more than three weeks have passed since the documents were submitted. I have sent polite follow-up emails and contacted live chat. Live chat confirmed that the account is still under review but advised that there is no estimated time frame for completion. I have not been informed that any additional documentation is required, nor have I received any explanation for the delay.

The funds in question in total is 24k that were obtained after meeting all wagering requirements, and I complied fully with the verification request. The only mistake I made was not using my real name when signing up because I did not know that I had to use my real name which I explained in my original response to the verification team. A simple mistake that can be corrected with the verification documents that I provided. I am simply seeking confirmation that my review is progressing and resolution of the account review so I can access my account and withdrawal. I do not understand the purpose of this delay or why this is taking more than 3 weeks to resolve.

I am requesting Bovada’s assistance in completing this verification process and providing a clear update on the status of my account.

Thank you for your help.
cart-pointer
60h left
Bovada Casino - Account temp disabled with funds locked of 21750
I am submitting this complaint regarding Bovada disabling my account and placing it under investigation immediately after I won approximately $21,750 on blackjack.
I have been an active Bovada customer for the past 4-6 months and used the platform daily without a single issue. I have never violated Bovada's terms and conditions, nor have I engaged in any prohibited or suspicious activity.
I have consistently deposited and withdrawn funds without any problems since joining.
On the previous week in question, I successfully withdrew $4-5k from my account without issue.
I then continued playing, deposited additional funds, and got free bonus this recently Sunday 1-4-2025 free play for $500 that was available on my account. I fully complied with all bonus wagering and rollover requirements, placed multiple bets, and primarily played blackjack.

While playing through the blackjack, I won approximately $21,750, mostly on the same game. After successfully completing the bonus rollover and attempting to withdraw my winnings, my account was suddenly disabled and placed under investigation.
Bovada later requested identity verification, which I promptly and fully provided. My identity has since been verified by Bovada's verification team. Despite this, my account remains disabled, and my winnings remain inaccessible. No clear explanation has been provided as to why the investigation is still ongoing or what issue, if any, exists with my account.
I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money while playing blackjack .

I am requesting that Bovada:
1. Provide a clear and specific explanation for why my account remains under investigation
2. Re-enable my account immediately
3. Release my rightful winnings without further delay
I am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly restricted despite full compliance with all rules.
staus Resolved
$21750
Bovada Casino - Account Disabled After Winning 17000 in Slots
I am submitting this complaint regarding Bovada disabling my account and placing it under investigation immediately after I won approximately $17,000 on a slot machine.

I have been an active Bovada customer for the past 2–3 months and used the platform daily without a single issue. I have never violated Bovada’s terms and conditions, nor have I engaged in any prohibited or suspicious activity. I have consistently deposited and withdrawn funds without any problems since joining.

On the evening in question, I successfully withdrew $1,800 from my account without issue. I then continued playing, deposited additional funds, and used a 50% bonus that was available on my account. I fully complied with all bonus wagering and rollover requirements, placed multiple bets, and primarily played slot games.

While playing slots, I won approximately $17,000, mostly on the same machine. After successfully completing the bonus rollover and attempting to withdraw my winnings, my account was suddenly disabled and placed under investigation.

Bovada later requested identity verification, which I promptly and fully provided. My identity has since been verified by Bovada’s verification team. Despite this, my account remains disabled, and my winnings remain inaccessible. No clear explanation has been provided as to why the investigation is still ongoing or what issue, if any, exists with my account.

I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money while playing slots.

I am requesting that Bovada:
1. Provide a clear and specific explanation for why my account remains under investigation
2. Re-enable my account immediately
3. Release my rightful winnings without further delay

I am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly restricted despite full compliance with all rules.
staus Resolved
$17000

Complaint Statistics

Resolved 314
Avg. Amount $ 5,654
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
3.7/10 121 reviews

Top reviews from our players

This is one of the first online casinos that I played on. I deposited $50 or $100 (can't remember) and managed to play for a couple days and cashed out $1000. The process took about 10 days total start to finish. It was super easy and I didn't have to provide any documents. I deposited the check into my account thru the ATM and it cleared in 2 days.

I haven't won a single thing since my first withdrawal and deposit! You can only use the slots bonus once a week.

Bovada seems to me to be one of the more "Legit" online casinos out there. The games are indeed fun, customer service isn't to bad neither. Thanks Bovada. Keep it up! I really like the excitement of this place. Very professional, which isn't easy to find, now-a-days.

Bonuses could be more plentiful. Lol. And the free no deposit plays could be way better.

Inactive user
1/10

Bovada has the games I like and occasionally they offer players a bonus. I like that Bitcoin deposits are available and withdrawals via Bitcoin are offered.

They have an error on their Rival platform that Vegas Crest corrected in 2 days...12 months no fix on Bovada. You play in a game and the patterns are favorable...wilds showing up and bonus icons firing and RTP is in the 90%+ range. Continue to invest because hopefully the bonus fires and you will get paid out. For 12 months randomly an error occurs and they originally stated it was just me and my desktop...so I tested it. I received the same issue on mobile, same issue on tablet, and same issue on laptop. I even verified it was not a network issue by reproducing it in a hotel as well.

When this happens here is what happens: This is the results of a live recent session on Golden Gorilla:

1. 91% RTP - Again running well...possibilities of a nice hit looking good.
2. Error occurs...bounces you out of the game. An error I have provided a screenshot that contains the exact error code.
3. Go back into the game: Wilds disappear...bonus icons hit but the payouts are less than 3x...every time. RTP drops to 64%.

This is actually good...I have 330 screenshots and RTP data points tracked. ON ALL 330 sessions the RTP drops well below 70% with many instances of 20%.

This same exact error...fixed in 2 days on Vegas Crest. Bovada...not fixing it because it obviously works for the casino. Completely unethical...if you play you not only have to defy the odds that are in favor of the casino...if you by chance begin to do well...this random error will occur on their Rival platform. They have a small selection of RTG games so you can play those, but they removed the BetSoft platform...conveniently after the jackpots were at record highs...everyone knew they would remove it before allowing them to hit.

I can provide screenshots of both the data and the errors so please do not disapprove this as a claim with no facts. I have them. Every player should be aware that not only will they potentially receive this error in the middle of a well invested session, but they will be dealing with the most unethical site online. Again 2 days to fix when reported to Vegas Crest 12 MONTHS with DATA and SCREENSHOTS provided and NO FIX on Bovada. Completely unethical and completely impacts the integrity of play.

Yes you can get lucky...if you do cash out and stay away from the Rival platform...They do payout. Sometimes they have delays with their processors, but I have found they are consistent with Bitcoin. They do have another unethical practice which is they do not allow the players to remove funds from their playable balance. If you request a withdraw...it stays in your playable balance until they process it...and they take their sweet time doing that hoping you will go back in and play.

Again 330 sessions showing this error occur where RTP was normal and then dips well below the worst RTP online after the error occurs.

I used to play poker here a few years ago but never won enough to withdraw.

Stopped playing poker for a while after that. Recently I've discovered how fun and addictive online casinos are. So I've taken to playing slots, blackjack, roulette etc. Bovada every once in a while would send me an email with a free chip to play with. Never turned it into anything. That is until yesterday.

Managed to take a 10$ free chip up to 700+ USD$. Which to a lot of you may not seem like a lot, but that's a great deal of money to me. So I immediately came here to see what the reviews said about withdrawing. And I was shattered. A 1. 88, I thought... sh**. I'll never see a penny of that money, that I used a free chip to obtain.

Well much to my surprise I just received a fat deposit into my BTC wallet from Bovada, THE NEXT DAY.

So all of you complaining about not getting paid, I dunno what you're on about, cause they were on the ball. I sent them an email asking about timing window, they stated, 48 hour review period, possibly more. Then once approved 15 mins for your BTC to be released. They shattered the timing for both. And I'm over the moon.

So anyone thinking Bovada is shit, give them a shot, maybe now that they're doing BTC withdrawals, it's different. Hell, I'm gonna throw a little bit back in just cause I'm so happy they honored the payment.

Sorry for the long winded review, but I feel they deserved credit seeing all the poor reviews here.

Nothing! They honored payment from a 10$ bonus chip after wager reqs were met.

If I had to complain about anything, it's the idiots that chat in the poker games. Wish you could mute them.

Bovada used to be a great casino, they seemed trustworthy and had quick and reliable payouts.

The ONLY WITHDRAWAL OPTION BOVADA OFFERS IS CHECK BY COURIER. Upon receiving their check and trying to cash it at my bank, I was told that the check would have to be taken to collections, that I had to fill out a bunch of forms, and it would take 8-12 WEEKS for the funds to become available. My previous 2 withdrawals using visa fast funds WHICH THEY DO NOT OFFER ANYMORE were delayed by 2 weeks, which I was told was DUE TO TECHNICAL ERROR.

I would not recommend Bovada to US players anymore. They lie about payout times, claiming to take 5-10 days when really you will be waiting MONTHS before you see any money back. They are either not able to pay, or are having trouble sending payments to the US! Deposit money at your own risk, it is possible they no longer allow US players!

Also, their customer service is condescending.This is what they wrote to me:

"I know how frustrating it can be when a check doesn't clear as quickly as we like."

8-12 WEEKS? I'M BEYOND FRUSTRATED BOVADA.

Waiting a month for a payout. They keep telling the same bull. They say it's processed but that there is a problem with their provider. That's not my fault. I need the cash!

This place is so horrible! I've been waiting for a month an a half for them to pay me 396 dollars, every time is something new with them, and they keep making new time-frame regarding when the money will be in my account and how long they have to deliver it. This place sucks big time.

Do not go with Bovada!! On everything! They say this is the best place but it's all a scam to get you bet with Bovada. These people are so sneaky and always have different spreads than other websites and they always having technical difficulties! Once you are on a winning streak somehow they will make it sour picks wont process before game time! Do not do it!

Horrible customer service! People act like they wanna fight you over the phone. Once you are on a winning streak they will find a way to slow you down. For instance say the system is having technical difficulties and your bet wont get processed before the game starts.

Don't recommend betting any larger than 5 dollars on their slots. At lower denominations I've been able to hit several bonuses or free spins within roughly 10 minutes of each other and losing normally only about 3-4 spins in a row or a high of 7 without hitting something.
When betting above 5 though it seemed jumped to about an average of 7 spins normally and my highest was literally 23 spins without hitting anything.

On their Caesar's empire game when I finally got 10 free spins. I managed to win 4 extra free spins but still lost on 9 spins and the ones I did win were all small wins.

Just a chime in here, I think Bovada is One of the luckiest places to play. I won a Random Jackpot to the tune of 3000$ a couple weeks ago, the bank wire transfer was about 6 to 7 days not ten which is on average. Customer service us Top Notch unlike other casinos that give you the run around and ask for extreme amounts of documentation. Bovada Does not.

All said and done this casino should been the hundreds not 958 like it is ranked. Deposits are easy and secure.

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