2 days ago
I been waiting almost ten days for my verification. I heard great things about bovada so i believe my money is safe . But this process is absurd especially after I sent in all my documents asked fornalso sent in the right format . I just want my verification escalated please and thank you .even got a email saying I’ll know something in 48 hours it been Ovwr 72 hours
Disputed Casino
Bovada Casino
Reason
Verification issues
AskGamblers
1 day ago
• Support Team
Dear @ReyaKc,
The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.
Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.
Thanks in advance for your cooperation.
Bovada Casino
1 day ago
• Representative
Hi there, thank you for sharing your concerns. We understand how frustrating it can be to wait for a verification review.
We can confirm that the review of your account was completed on August 12, and an update regarding the outcome was shared with you via email. It also appears you’re already aware of the outcome, as you were in contact with our Customer Service team, who assisted you with completing your withdrawal.
We can confirm that the review of your account was completed on August 12, and an update regarding the outcome was shared with you via email. It also appears you’re already aware of the outcome, as you were in contact with our Customer Service team, who assisted you with completing your withdrawal.
Bovada Casino Complaint Stats
Resolved
332 / 509
Avg. Amount
$6,797
Avg. Complaint Duration
10 days
Avg. Response Time
2 days
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