Bovada Casino

Casino name: Bovada Casino

Complaint type: Delayed verification / account disabled – no response

Complaint details:

I am filing this complaint due to an unresolved account review and lack of communication from Bovada following a withdrawal request.

On January 3, I was contacted by Bovada’s Investigations team and asked to submit verification documents, including a photo ID and a selfie with the ID. I submitted all requested documentation the same day.

On January 5, I received an email stating that they received my documentation and that my account was under review and that I would be contacted once the review was completed. Since then, my account has remained disabled.

As of today Jan 20th, more than three weeks have passed since the documents were submitted. I have sent polite follow-up emails and contacted live chat. Live chat confirmed that the account is still under review but advised that there is no estimated time frame for completion. I have not been informed that any additional documentation is required, nor have I received any explanation for the delay.

The funds in question in total is 24k that were obtained after meeting all wagering requirements, and I complied fully with the verification request. The only mistake I made was not using my real name when signing up because I did not know that I had to use my real name which I explained in my original response to the verification team. A simple mistake that can be corrected with the verification documents that I provided. I am simply seeking confirmation that my review is progressing and resolution of the account review so I can access my account and withdrawal. I do not understand the purpose of this delay or why this is taking more than 3 weeks to resolve.

I am requesting Bovada’s assistance in completing this verification process and providing a clear update on the status of my account.

Thank you for your help.

Hello,

I’m submitting a complaint regarding an unresolved withdrawal and prolonged account review with Bovada.

In mid-December, I deposited funds and played slots and live dealer blackjack. After building a significant balance, I attempted to withdraw. My account was then temporarily disabled pending an investigation.

Bovada requested identity verification documents, which I promptly provided and completed. Since then, I’ve received multiple confirmations that my account is “still under review,” but no resolution, timeline, or decision has been provided despite several weeks passing.

I have cooperated fully, followed all instructions, and maintained communication through official channels. At this point, I’m simply requesting a clear outcome or reasonable resolution to the review process.

I’m hoping AskGamblers can assist in facilitating communication and helping bring this matter to a conclusion.

Thank you.

I’ve been a player at Bovada Casino and recently had a successful win. Following this, my account was temporarily disabled and placed under review. They requested verification documents, including a copy of my government-issued ID (front and back), a selfie holding the ID, and proof of address dated within the last 60 days.
I promptly submitted all the required documents in clear JPEG/PDF format to [email protected] as instructed. According to their guidelines, this process should take 24-48 hours. With no update or response, despite follow-ups via email and live chat.
My account remains locked, and I have no access to my balance or winnings. This delay feels unnecessary and is causing significant frustration, especially since I’ve complied with all requests.
I kindly ask AskGamblers to intervene and help resolve this matter so I can access my account and winnings. Thank you for your assistance.

I am submitting this complaint regarding Bovada disabling my account and placing it under investigation immediately after I won approximately $21,750 on blackjack.
I have been an active Bovada customer for the past 4-6 months and used the platform daily without a single issue. I have never violated Bovada's terms and conditions, nor have I engaged in any prohibited or suspicious activity.
I have consistently deposited and withdrawn funds without any problems since joining.
On the previous week in question, I successfully withdrew $4-5k from my account without issue.
I then continued playing, deposited additional funds, and got free bonus this recently Sunday 1-4-2025 free play for $500 that was available on my account. I fully complied with all bonus wagering and rollover requirements, placed multiple bets, and primarily played blackjack.

While playing through the blackjack, I won approximately $21,750, mostly on the same game. After successfully completing the bonus rollover and attempting to withdraw my winnings, my account was suddenly disabled and placed under investigation.
Bovada later requested identity verification, which I promptly and fully provided. My identity has since been verified by Bovada's verification team. Despite this, my account remains disabled, and my winnings remain inaccessible. No clear explanation has been provided as to why the investigation is still ongoing or what issue, if any, exists with my account.
I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money while playing blackjack .

I am requesting that Bovada:
1. Provide a clear and specific explanation for why my account remains under investigation
2. Re-enable my account immediately
3. Release my rightful winnings without further delay
I am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly restricted despite full compliance with all rules.

On 11/28 I went to make a withdrawal from bovada. They declined my account withdrawal and disabled my account. I currently have 6153 locked in my account.

Since then I submitted all my documents and my account has been under investigation ever since. I have not heard any updates or nothing from Bovada. Chat has promised me my funds are safe and I will get them after the investigation is done. I no longer wish to play at Bovada, I just want my money. It’s been nearly a month and this is super unprofessional. Chat has promised me my money back and I want it now. Support chat had told me 24-48 hours 2 week ago.. they also lied and said they were having withdrawal issues on the site and that’s why I couldn’t withdraw my money.

This is my only account an bovada, I did not use a welcome bonus. No bonus was used in any of my winning funds or anything. Did not use a referral bonus, did nothing wrong. Please help me get my withdrawal asap.

I need my money back, I deposited 2700 and won the rest. But chat told me I would get it all back and I have proof that they confirmed I will get my money. Please help expedite it.

I won the money on slots, and a little baccarat. I didn’t hit a jackpot, just multiple good bonus hits over a 3 day period.

I am submitting this complaint regarding Bovada disabling my account and placing it under investigation immediately after I won approximately $17,000 on a slot machine.

I have been an active Bovada customer for the past 2–3 months and used the platform daily without a single issue. I have never violated Bovada’s terms and conditions, nor have I engaged in any prohibited or suspicious activity. I have consistently deposited and withdrawn funds without any problems since joining.

On the evening in question, I successfully withdrew $1,800 from my account without issue. I then continued playing, deposited additional funds, and used a 50% bonus that was available on my account. I fully complied with all bonus wagering and rollover requirements, placed multiple bets, and primarily played slot games.

While playing slots, I won approximately $17,000, mostly on the same machine. After successfully completing the bonus rollover and attempting to withdraw my winnings, my account was suddenly disabled and placed under investigation.

Bovada later requested identity verification, which I promptly and fully provided. My identity has since been verified by Bovada’s verification team. Despite this, my account remains disabled, and my winnings remain inaccessible. No clear explanation has been provided as to why the investigation is still ongoing or what issue, if any, exists with my account.

I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money while playing slots.

I am requesting that Bovada:
1. Provide a clear and specific explanation for why my account remains under investigation
2. Re-enable my account immediately
3. Release my rightful winnings without further delay

I am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly restricted despite full compliance with all rules.

Hello,

My account was suspended the day after I reached a balance of $1,781.75.

I was asked to provide documents for verification by the investigation team. 25 days ago,

I sent all the required documents in response to a message from invest­iga­tio­ns@­bov­ada.lv, and 6 days ago, I sent the documents again to verifi­cat­ion­@bo­vad­a.lv, but I have not received any response.

I believe that account verification or checking should not take so long. I contacted live support, but they say I have to wait for a response. They cannot tell me whether the documents have arrived because they do not have access to the information, and I have not even received an email confirming that the documents have been delivered.

My winnings come from regular bets, and I did not use any bonuses, nor did I have multiple accounts. I do not understand at all why my account was blocked right after I made some profits and try to withdraw.

Hello,

My account was suspended on November 20th, 2025 after I reached a balance of $14,617.

I was asked to provide documents for verification by the investigation team. 12 days ago,

I sent all the required documents in response to a message from invest­iga­tio­ns@­bov­ada.lv, 12 days ago, I also sent the documents to verifi­cat­ion­@bo­vad­a.lv, but I have not received any response.

I believe that account verification or checking should not take so long. I contacted live support, but they say I have to wait for a response. I did receive an email stating they had received my documents but no further information or update at this point in time.

My winnings come from regular bets, and I did not use any bonuses, nor did I have multiple accounts. I do not understand at all why my account was disabled right after I made some profits.