Blacklisted

AskGamblers have been notified that Bovada casino is operating without a valid licence issued by a regulated authority. As a result we issued an official warning hoping that the operator will manage to solve the issue. Unfortunately, months afterwards, the casino is still operating without a valid licence which basically means zero protection for players in case of a problem with the operator and that is why Bovada is being added to our blacklist.

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Bovada Casino

Item: Bovada Casino
Rating: 1
Author: Bojana D.

Our Rating CasinoRank

1/10

CasinoRank

Player Rating 121 reviews

3.7/10

121 reviews

Complaint Response 493 complaints

2 days avg. 493 complaints

What we like

Large number of proprietary slots, table games, and video pokers
Derived from the famous Bodog brand
24/7 support via live chat, email contact form, and toll-free US phone
Protected with 128-bit SSL encryption

What we don’t like

Very few classic reel games and multi-hand video pokers
No third-party randomness audit seals on the website

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Bojana D.

Bovada Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://casino.bovada.lv

Established

2011

Affiliate Program

Revenue Network

Languages

English, Portuguese, Spanish, Simplified Chinese

Casino Type

Download, Instant Play, Mobile

Bovada Casino is an online casino derived from Bodog Casino, one of the largest brands in the Internet gaming world. The casino's licence by the Kahnawake Gaming Commission has been terminated.

Security and Fairness

The Internet can be a dangerous place, so Bovada Casino has put into place several protocols to make their players completely secure. First and foremost, the transmission of any personal or sensitive data is safeguarded with 128-bit SSL encryption, which prevents anyone from accessing your information. Bovada Casino's privacy policy also guarantees that they will never sell or give out your information to any third parties.

Genuine randomness should be something that all online casinos offer. Although Bovada Casino has apparently given sufficient proof to the Kahnawake Gaming Commission, they do not currently have any third-party audit seals posted on their website. Nonetheless, these are the same games that have been verified at the Bodog website, and we have no doubt that they are fair.

Deposit Methods

MasterCard, Money Transfer, Visa

Deposit Fees

Withdrawal Methods

Cheque, Fast Bank Transfer

Withdrawal Fees

Currencies

US dollars, Bitcoin

Pending Time

48-72 hours

Withdrawal Times

Bank Transfers 5-10 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

RTG, Betsoft, Rival

RNG Tested

Progressive Jackpots

Game History Feature

Games

Bovada Casino features proprietary games that are also featured on their sister casino, Bodog. Some have been derived from Real Time Gaming software, but an increasing number of the games are completely original. Their library of video slots boasts over 20 titles, with the most popular games including Reel Blood, Witches & Wizard, and Cleopatra's Gold. However, those looking for a classic-style game are limited to a much smaller variety.

Those who enjoy table games have plenty to do at Bovada Casino. They currently offer 4 different blackjack games, 2 variants of roulette, as well as craps, Caribbean Stud Poker, Let 'Em Ride, baccarat, Three Card Rummy, and others. Each game uses top-notch graphics and can be played with virtually any size of bet.

Video poker players have plenty to enjoy at Bovada Casino as well. They offer a total of 17 different video poker variants to appease any type of video poker lover. Whether you're interested in traditional variations like Jacks or Better and Joker Poker or are looking for more extreme games such as Bonus Deuces Wild, Bovada Casino will likely have what you want. Unfortunately their multi-hand video poker selection is limited, however.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

1-866-234-1324

FAQ Section

Support

Since its inception, Bovada Casino has maintained the same level of customer support that made the Bodog brand so successful. Players with any type of issue may contact the support department 24/7 through the online live chat feature. With just a single click, you can get in touch with a representative in a matter of seconds. Bovada Casino also accepts inquiries through an online contact form, where players will get a response via email within a few hours in most cases. If you'd prefer to speak over the phone, Bovada may also be reached via a toll-free telephone number.

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Complaints

Read the complaints other players have left for Bovada Casino. Learn more about complaints.

Show all complaints

Submit complaint

Bovada Account Disabled No response

My Bovada account was disabled and I was instructed via email to complete their KYC (Know Your Customer) verification process. I fully complied and submitted all required documentation on January 21, 2026.
Timeline:

Deposited: Over $2,000 into my account
Won through legitimate wagering: $6,070
Account disabled: Mid-January 2026
KYC documents submitted: January 21, 2026
Days since submission: Nearly 2 weeks (14 days)
Communications from Bovada: ZERO

The Problem:

I deposited over $2,000 of my own money and won $6,070 through legitimate wagers on Bovada's platform. When I attempted to withdraw my winnings, my account was disabled and I was asked to complete KYC verification.
Despite my full cooperation and timely submission of all requested documents on January 21, 2026, Bovada has gone completely silent. I have received no updates, no requests for additional information, and no timeline for when my account will be reviewed or my withdrawal processed.

What I've Done:

Deposited over $2,000 and placed legitimate wagers
Won $6,070 fairly on their platform
Submitted all KYC documents as requested (passport/ID, proof of address, etc.)
Have screenshots proving documentation was sent on January 21, 2026
Remained patient and compliant with their policies
Attempted to contact support with no response

What I'm Requesting:

Immediate response to my case with status update
Clear timeline for verification completion
Full withdrawal of $6,070 - my legitimate winnings

Unresolved

$6070

Bovada disabled my account after KYC submission and ignored my withdrawal for over 72 hours

Complaint Title

Bovada disabled my account after successful ID verification and refuses to process withdrawal

Casino

Bovada.lv

Amount at Stake

USD 3,500

Complaint Text

Hello AskGamblers Team,

I would like to file a complaint against Bovada regarding the disabling of my account and the withholding of my legitimate funds.

I had an active Bovada account on which I deposited my own money and accepted a bonus. I placed regular sports bets only — no arbitrage, no prohibited betting patterns, and no violation of bonus terms. All wagers were settled normally, and my winnings were the result of fair play.

After accumulating a balance of approximately $3,500, I submitted a withdrawal request. Bovada then requested identity verification (KYC). I fully cooperated and provided the documents they requested, including a government-issued passport and later a student ID / additional verification documents, as instructed by their verification team.

After submitting all documents clearly and in good quality, Bovada confirmed that they were reviewing them. At no point was I informed that my documents were invalid or fraudulent.

However, shortly afterward, my account was suddenly disabled without any clear explanation.

I have repeatedly contacted Bovada via email and live chat asking:

What specific rule I allegedly violated

Whether my KYC documents were approved or rejected

When my remaining balance will be released

Unfortunately, Bovada has either provided generic responses or no response at all, and they have refused to clearly state the reason for disabling my account. My funds remain inaccessible despite full cooperation on my part.

I believe this action is unfair and lacks transparency. If there was a genuine compliance issue, Bovada should clearly explain it and give me a chance to resolve it. Disabling an account after a successful verification process and after winnings are generated strongly suggests an unjustified withholding of funds.

What I am requesting:

A clear written explanation of the reason my account was disabled

Release of my legitimate balance of $3,500, or

Proof of a specific rule violation that justifies confiscation

I respectfully ask AskGamblers to assist in contacting Bovada and helping resolve this dispute fairly.

Thank you for your time and support.

Kind regards,

Unresolved

$3500

Account disabled a withdrawal declined

I have been playing on Bovada.lv for a few weeks and there was never any verification requests or any issues depositing. The very first time I tried to submit a withdrawal, I was notified via email that my account was disabled pending verification. That was on January 4th. I’ve submitted my documents 5 times now. The only response is the blanket email stating what they’re requesting. Even when contacting the customer service on the site they say they’re waiting in the verification. I’ve been told it takes 24-48 hours multiple times and it’s been over three weeks. The amount of the withdrawal was $4,700.

Unresolved

$4700

Account disabled with over 10k

Hi there and thank you for taking time to review this complaint. On 1/20, I placed roughly $3300 in bets. Once all bets were settled, the total payout was $10,502.79, and I went to withdraw $4,316.17. As I expected, I was prompted to "identity verification required". I was advised by CS my active military ID is acceptable to use, which I did and it was not successful. I spoke to CS, who told me the selfie was too blurry. The verification was reset and I was advised to do it again. I did, making sure this time everything was perfect. Again it failed. This time, CS told me the selfie was fine but now the ID was too dark. (see screenshot). I asked to reset it again and the CS agent told me that is not possible and instead to send my documents to [email protected], which I did. Another day goes by, and I received a notification to resubmit the online verification (after being told it was impossible to do). I went back on the chat and told CS that I was told by the previous agent to send to [email protected]. This agent said no and that I needed to do it online again for the 3rd time. I also have an active passport. This time, I used my passport which is also not expired and perfectly clear and again it failed. Back to the chat, and the agent told me to send the documents directly in the chat, and that he would escalate my case. The agent saw my documents and agreed they were clear. The next day, my account is disabled and I got the typical email to send in front and back of ID with selfie, and proof of address to [email protected] and I did that immediately. I have not heard back yet and I am concerned this is an attempt to delay the matter. I even went out of my way and sent 2 different sets of photos of my military ID with selfies along with proof of address. I have done everything Bovada has asked, multiple times over and I am beyond frustrated at this point. I asked to speak with a supervisor multiple times, and each time was told that there are no supervisors available. Every agent gives me different information. I would really appreciate if this can be reviewed asap, so that I can continue using my account. Thank you.

Unresolved

$4316

Delayed verification and account disabled with no response

Casino name: Bovada Casino

Complaint type: Delayed verification / account disabled – no response

Complaint details:

I am filing this complaint due to an unresolved account review and lack of communication from Bovada following a withdrawal request.

On January 3, I was contacted by Bovada’s Investigations team and asked to submit verification documents, including a photo ID and a selfie with the ID. I submitted all requested documentation the same day.

On January 5, I received an email stating that they received my documentation and that my account was under review and that I would be contacted once the review was completed. Since then, my account has remained disabled.

As of today Jan 20th, more than three weeks have passed since the documents were submitted. I have sent polite follow-up emails and contacted live chat. Live chat confirmed that the account is still under review but advised that there is no estimated time frame for completion. I have not been informed that any additional documentation is required, nor have I received any explanation for the delay.

The funds in question in total is 24k that were obtained after meeting all wagering requirements, and I complied fully with the verification request. The only mistake I made was not using my real name when signing up because I did not know that I had to use my real name which I explained in my original response to the verification team. A simple mistake that can be corrected with the verification documents that I provided. I am simply seeking confirmation that my review is progressing and resolution of the account review so I can access my account and withdrawal. I do not understand the purpose of this delay or why this is taking more than 3 weeks to resolve.

I am requesting Bovada’s assistance in completing this verification process and providing a clear update on the status of my account.

Thank you for your help.

Resolved

$24000

Bovada Owes Me 7500

Hello,

I’m submitting a complaint regarding an unresolved withdrawal and prolonged account review with Bovada.

On New Year’s Eve, I deposited $250 and played baccarat and sports bet. After building a significant balance, I attempted to withdraw. My account was then temporarily disabled pending an investigation.

Bovada requested identity verification documents, which I promptly provided and completed. Since then, I’ve received multiple confirmations that my account is “still under review,” but no resolution, timeline, or decision has been provided despite several weeks passing.

I have cooperated fully, followed all instructions, and maintained communication through official channels. At this point, I’m simply requesting a clear outcome or reasonable resolution to the review process.

I’m hoping AskGamblers can assist in facilitating communication and helping bring this matter to a conclusion. Have been nothing but respectful have been waiting weeks can’t get a timeline which is ridiculous. I am 60+ and have never dealt with anything to this extent over $7,500. Had $10,000 plus in the account until I was disabled in the middle of a sports bet parlay which costed me $2,000 plus also in result which is why I have $7,500 left.

Thank you.

Unresolved

$7500

Withdrawal Delayed Due to Prolonged Account Verification

Hello,

I’m submitting a complaint regarding an unresolved withdrawal and prolonged account review with Bovada.

In mid-December, I deposited funds and played slots and live dealer blackjack. After building a significant balance, I attempted to withdraw. My account was then temporarily disabled pending an investigation.

Bovada requested identity verification documents, which I promptly provided and completed. Since then, I’ve received multiple confirmations that my account is “still under review,” but no resolution, timeline, or decision has been provided despite several weeks passing.

I have cooperated fully, followed all instructions, and maintained communication through official channels. At this point, I’m simply requesting a clear outcome or reasonable resolution to the review process.

I’m hoping AskGamblers can assist in facilitating communication and helping bring this matter to a conclusion.

Thank you.

Unresolved

$300000

Delayed Verification and Locked Funds After Recent Win

I’ve been a player at Bovada Casino and recently had a successful win. Following this, my account was temporarily disabled and placed under review. They requested verification documents, including a copy of my government-issued ID (front and back), a selfie holding the ID, and proof of address dated within the last 60 days.
I promptly submitted all the required documents in clear JPEG/PDF format to [email protected] as instructed. According to their guidelines, this process should take 24-48 hours. With no update or response, despite follow-ups via email and live chat.
My account remains locked, and I have no access to my balance or winnings. This delay feels unnecessary and is causing significant frustration, especially since I’ve complied with all requests.
I kindly ask AskGamblers to intervene and help resolve this matter so I can access my account and winnings. Thank you for your assistance.

Unresolved

$29000

Account temp disabled with funds locked of 21750

I am submitting this complaint regarding Bovada disabling my account and placing it under investigation immediately after I won approximately $21,750 on blackjack.
I have been an active Bovada customer for the past 4-6 months and used the platform daily without a single issue. I have never violated Bovada's terms and conditions, nor have I engaged in any prohibited or suspicious activity.
I have consistently deposited and withdrawn funds without any problems since joining.
On the previous week in question, I successfully withdrew $4-5k from my account without issue.
I then continued playing, deposited additional funds, and got free bonus this recently Sunday 1-4-2025 free play for $500 that was available on my account. I fully complied with all bonus wagering and rollover requirements, placed multiple bets, and primarily played blackjack.

While playing through the blackjack, I won approximately $21,750, mostly on the same game. After successfully completing the bonus rollover and attempting to withdraw my winnings, my account was suddenly disabled and placed under investigation.
Bovada later requested identity verification, which I promptly and fully provided. My identity has since been verified by Bovada's verification team. Despite this, my account remains disabled, and my winnings remain inaccessible. No clear explanation has been provided as to why the investigation is still ongoing or what issue, if any, exists with my account.
I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money while playing blackjack .

I am requesting that Bovada:
1. Provide a clear and specific explanation for why my account remains under investigation
2. Re-enable my account immediately
3. Release my rightful winnings without further delay
I am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly restricted despite full compliance with all rules.

Resolved

$21750

Bovada disabled my account after win

I FULLY verified my identity months ago. all was good i was able to withdraw and play normally.

I won slightly over $5,000 on a sports parlay and wanted to withdraw, then suddenly they disabled my account to not pay.

They NEVER said anything about the $10,000+’ in withdrawals. Only when I want to cash out and am fully verified

Resolved

$5000

Complaint Statistics

Resolved 315

Avg. Amount $ 6,337

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

3.7/10 ● 121 reviews

Top reviews from our players

4for4

14 years ago

As a US player, I was just happy to find a place that actually accepted me with a real deposit option. It hasn't been easy for a while (finding legit sites). They have all the same games I'm used to though I wouldn't mind seeing some additional games.

I was able to make two payouts and received the first (check) within a couple weeks no problem. They do charge $50 for more then one payout in a 30 day period. Since check is the only option for a US player, this kinda sucks but no different then Bodog was in the past.

Overall, I will be playing at this site unless something unusual happens.