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Blacklisted

AskGamblers have been notified that Bovada casino is operating without a valid licence issued by a regulated authority. As a result we issued an official warning hoping that the operator will manage to solve the issue. Unfortunately, months afterwards, the casino is still operating without a valid licence which basically means zero protection for players in case of a problem with the operator and that is why Bovada is being added to our blacklist.

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Bovada Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 121 Reviews
3.7/10
121 Reviews
Complaint Response 489 Complaints
2 days avg. 489 Complaints
What we like
  • Large number of proprietary slots, table games, and video pokers
  • Derived from the famous Bodog brand
  • 24/7 support via live chat, email contact form, and toll-free US phone
  • Protected with 128-bit SSL encryption
What we don’t like
  • Very few classic reel games and multi-hand video pokers
  • No third-party randomness audit seals on the website
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bovada Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.bovada.lv
Established
2011
Affiliate Program
Languages
English, Portuguese, Spanish, Simplified Chinese
Casino Type
Download, Instant Play, Mobile

Bovada Casino is an online casino derived from Bodog Casino, one of the largest brands in the Internet gaming world. The casino's licence by the Kahnawake Gaming Commission has been terminated.

Security and Fairness

The Internet can be a dangerous place, so Bovada Casino has put into place several protocols to make their players completely secure. First and foremost, the transmission of any personal or sensitive data is safeguarded with 128-bit SSL encryption, which prevents anyone from accessing your information. Bovada Casino's privacy policy also guarantees that they will never sell or give out your information to any third parties.

Genuine randomness should be something that all online casinos offer. Although Bovada Casino has apparently given sufficient proof to the Kahnawake Gaming Commission, they do not currently have any third-party audit seals posted on their website. Nonetheless, these are the same games that have been verified at the Bodog website, and we have no doubt that they are fair.

Complaints

Read the complaints other players have left for Bovada Casino. Learn more about complaints.

Show all complaints
Bovada Casino - Delayed verification and account disabled with no response
Casino name: Bovada Casino

Complaint type: Delayed verification / account disabled – no response

Complaint details:

I am filing this complaint due to an unresolved account review and lack of communication from Bovada following a withdrawal request.

On January 3, I was contacted by Bovada’s Investigations team and asked to submit verification documents, including a photo ID and a selfie with the ID. I submitted all requested documentation the same day.

On January 5, I received an email stating that they received my documentation and that my account was under review and that I would be contacted once the review was completed. Since then, my account has remained disabled.

As of today Jan 20th, more than three weeks have passed since the documents were submitted. I have sent polite follow-up emails and contacted live chat. Live chat confirmed that the account is still under review but advised that there is no estimated time frame for completion. I have not been informed that any additional documentation is required, nor have I received any explanation for the delay.

The funds in question in total is 24k that were obtained after meeting all wagering requirements, and I complied fully with the verification request. The only mistake I made was not using my real name when signing up because I did not know that I had to use my real name which I explained in my original response to the verification team. A simple mistake that can be corrected with the verification documents that I provided. I am simply seeking confirmation that my review is progressing and resolution of the account review so I can access my account and withdrawal. I do not understand the purpose of this delay or why this is taking more than 3 weeks to resolve.

I am requesting Bovada’s assistance in completing this verification process and providing a clear update on the status of my account.

Thank you for your help.
cart-pointer
64h left
Bovada Casino - Account temp disabled with funds locked of 21750
I am submitting this complaint regarding Bovada disabling my account and placing it under investigation immediately after I won approximately $21,750 on blackjack.
I have been an active Bovada customer for the past 4-6 months and used the platform daily without a single issue. I have never violated Bovada's terms and conditions, nor have I engaged in any prohibited or suspicious activity.
I have consistently deposited and withdrawn funds without any problems since joining.
On the previous week in question, I successfully withdrew $4-5k from my account without issue.
I then continued playing, deposited additional funds, and got free bonus this recently Sunday 1-4-2025 free play for $500 that was available on my account. I fully complied with all bonus wagering and rollover requirements, placed multiple bets, and primarily played blackjack.

While playing through the blackjack, I won approximately $21,750, mostly on the same game. After successfully completing the bonus rollover and attempting to withdraw my winnings, my account was suddenly disabled and placed under investigation.
Bovada later requested identity verification, which I promptly and fully provided. My identity has since been verified by Bovada's verification team. Despite this, my account remains disabled, and my winnings remain inaccessible. No clear explanation has been provided as to why the investigation is still ongoing or what issue, if any, exists with my account.
I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money while playing blackjack .

I am requesting that Bovada:
1. Provide a clear and specific explanation for why my account remains under investigation
2. Re-enable my account immediately
3. Release my rightful winnings without further delay
I am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly restricted despite full compliance with all rules.
staus Resolved
$21750
Bovada Casino - Account Disabled After Winning 17000 in Slots
I am submitting this complaint regarding Bovada disabling my account and placing it under investigation immediately after I won approximately $17,000 on a slot machine.

I have been an active Bovada customer for the past 2–3 months and used the platform daily without a single issue. I have never violated Bovada’s terms and conditions, nor have I engaged in any prohibited or suspicious activity. I have consistently deposited and withdrawn funds without any problems since joining.

On the evening in question, I successfully withdrew $1,800 from my account without issue. I then continued playing, deposited additional funds, and used a 50% bonus that was available on my account. I fully complied with all bonus wagering and rollover requirements, placed multiple bets, and primarily played slot games.

While playing slots, I won approximately $17,000, mostly on the same machine. After successfully completing the bonus rollover and attempting to withdraw my winnings, my account was suddenly disabled and placed under investigation.

Bovada later requested identity verification, which I promptly and fully provided. My identity has since been verified by Bovada’s verification team. Despite this, my account remains disabled, and my winnings remain inaccessible. No clear explanation has been provided as to why the investigation is still ongoing or what issue, if any, exists with my account.

I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money while playing slots.

I am requesting that Bovada:
1. Provide a clear and specific explanation for why my account remains under investigation
2. Re-enable my account immediately
3. Release my rightful winnings without further delay

I am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly restricted despite full compliance with all rules.
staus Resolved
$17000

Complaint Statistics

Resolved 314
Avg. Amount $ 5,654
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
3.7/10 121 reviews

Top reviews from our players

I have a complaint on here, that I cashed out 3000 and never got it, but guess what? On Thursday my check for 3000 came via FedEx and cleared the next day. Yes, it took 2 months to show up but I'm glad it finally did.

I'm still mad that it took so long so I'm walking away with every dime and making no further deposits.

Hope everyone else will get their money also.

Do not deposit money onto Bovada if you ever want to cash it out. I requested a payout April 27th and almost 2 months later I have not received my payout. Every time I call it's the same response: Just keep checking your messages for the tracking number. It says at the time of deposit it takes 15 days, well that turned into 25 days. Now that it's been over 25 days their response is just shut up and wait.I guess I am supposed to just blindly trust a guy in the Phillipeans telling me my check is coming.

BOVADA = SCAM

As big as Bovada customer service is, does anyone else think every complaint here is unresolved, because everything is true, so they don't answer questions.

Just read the complaint of the man who has been waiting 45 days. What he has stated is 90% the same as my experience with Bovada.

4/3/12 I was approved for 3,000 payout. Today 6/9 I still haven't received anything but, corporate lines and lies. According to Bovada, they will never research a non payment, just trust them, that even thought they have miss-lead and lied to you, you will get paid (but not guaranteed in your lifetime!) I think this Indian operation speak with a forked tongue!. People need to start contacting the parent corporation, and find out if their statements are miss-leading and false, and how they are the only business I ever heard of, who won't research a problem. The only difference is I confront each and every one, and have a listing of agents and so called supervisors.

The manager has the best job, always off for the next 2 days, no matter what day of the week you called. Since this has started I have everything documented and recorded. Those of you in similar situations can contact me. Only by working together will we get results.

Got to let people know what I'm dealing with.

Bovada had sent me a couple checks in the past. Always here on the 15th business day. Not anymore! I've been waiting for 45 days. They told me 15, then 20, and then 25 business days! Now they are making all kinds of excuses p, plus telling me that now there is no time frame now, but they promise me that I will get paid. BS! They say they have no manager every time i call. They say they have never missed a payout in 15 years. Basically every thing they say is a lie!

Cannot begin to tell you how dissapointed that I am! I don't expect to get paid anymore. They have lost all of my trust! Terrible customer service. It's very obvious that they won't be in business much longer. You can't rip everyone off, and act like that's acceptable. I will never trust another online casino!

I cash out for 600.00 shortly after 2000.00 still no tracking 6/1/2012 lol should I be worried. gino

Hi those guys are not reliable at all. I never got my check and even tracking nothing.
I played and I wanna warn people before they loose money .

You'd have to be a fool to play their online Roulette and Blackjack!

I found out that the Bovada Casino was rigged early on an have managed to steer clear of table games they can manipulate. I used to play roulette and about 10 times I have experienced about 8 red or blacks in a row and a couple of instances of consecutive double 0.

I still do play the sports book and find these problems with the Bovade experience. When depositing I am being overcharged by Bovada an average of 11-21 cents per the minimum $20 transaction on top of their 4.9% fee and the bank international transaction fee. They blame the bank the bank says it's the merchant and when I call Bovada to question their practices they play dumb as they did when I question the fairness of their table games and yes. Bovada is currently taking an average of 20 business days to payout.

When I first joined Bovada coming from Sportsbook.com payouts were being completed in about a week and I was recommending people to their site. Bovada sports spreads are also over inflated (-140) when Vegas has something at (-120) and if the Spurs are -8 Bovada will surely have it at 8.5 and more often than not 9. Not enjoying the online gambling experience right now at Bovada.

-RPF

I too was quite frustrated with the payout time. I requested a payout of $1700 (my largest to date) on April 2. It finally arrived via regular mail on May 14th. They did notify me on May 3rd, that the check had been cut and was being mailed, since I have a PO box.

Even though I am ahead on profit/loss, this experience has left a tarnish on the Bovada. I will probably save my money to play on land based casinos. It is nice to walk out with cash when you win. If you haven't received your money after 30 days, then start hounding them. The customer service improved at that point.

I won 3000 over a month ago and every time I asked for my payout they say 15 business days. Then it went to 20. Now it is over 20 and still no money.

I like to play roulette and like other people when start betting large amount it would come up red or black 8 or 9 times in a row or double 0, 2 times in a row. Seems like it is being watched to ensure you never hit large amounts.

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