Bovada Casino

Account still disabled due to investigation since May 24 with 11000

$2,800

So during May of this year I went on a pretty good run with my baseball bets, and I ended up getting my account balance up to around $8,000. I tried withdrawing $4,600 on May 23rd, with the request being eventually denied. I'm sure you guys are familiar with their process when they do this, but they proceeded to ask me for identity verification. I submitted all the necessary documents, and soon the verification team emailed me saying the requested documents have been received and verified. I logged back into my account and placed two more bets on two different baseball games ($750 each which made over $1,000 profit on each) and submitted another withdrawal attempt, also I'd like to mention that once I logged back in, I noticed they placed betting limitations on my sports bets. I went to sleep and woke up to both of my games hitting which was super nice, but when I tried to log in I got the dreaded "Your account has been disabled, contact customer support." Of course the withdrawal I placed after submitting my documents got rejected as well, and now it is July 16th, with no conclusion and each time I contacted them, I'm given a similar response. They ask for patience, which I've tried my best to be but honestly that kind of money could make a different for me big time. I'm aware of the situation because it happened to my friend's wife's account but her account got resolved in around 4 days. It's almost been two months with my account.

Please help. The money that they're holding in my account would be super impactful especially right now. I've pleaded with them and they just keep saying be patient. I don't know what sort of investigation could potentially take this long but I need answers.

Bovada Account disabled after completing verification

$11,000

Hello,

I’m filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked.

I deposited and played over the course of the last several months and successfully withdrew before. Recently, I won roughly $18,700, my biggest win ever and I tried to make a withdrawal.

On July 2, 2026, they asked for documents to verify my account, which I provided the same day. On July 3, 2026, my account was re-enabled after my documents were reviewed. Then on July 8, I got my account to 18.7k, and before attempting my withdrawal, I updated the phone number on my account because I was having issues receiving text messages. However, on July 8, when I tried to withdraw my winnings, my account was disabled again and placed under investigation. I received an automatic reply that my account is under review and have been told by live chat that I would receive an update within 24–48 hours, but that time has passed and I still cannot access my account or my funds.

I contacted their live chat throughout the process.

This is very shady. I hope this can be resolved and not take months like some cases, as I see so many cases like mine where people feel unsatisfied or scammed.

Withdrawal Declined and no reply

$18,700

I have been a verified account holder on Bovada.lv and made a deposit of approximately $4,000 in May 2026. When I attempted to withdraw my winnings, my account was suddenly disabled for review with no explanation provided.
This is actually the second time this has happened. My account was previously suspended in April 2026, at which point I completed the full verification process and was told my account was in good standing. I even confirmed this with their support team before making my deposit, and was explicitly assured I could use the account without any issues.
It has now been over two weeks since my withdrawal was blocked and my funds have been frozen. I have received no timeline, no explanation of what is being investigated, and no resolution. I believe Bovada is deliberately delaying withdrawals to avoid paying out customer winnings.
I am requesting that my funds be released immediately and that Bovada provide a clear explanation and timeline for this review.

I have also filed a consumer complaint and my next step would be to provide this information to FBI for investigation in this company for not releasing our money.

Bovada Account Disabled after verification complete

$4,000

Hello,
I'm filing this complaint against Bovada because they disabled my account, and despite providing the requested documentation, they keep it locked.
I deposited a few times over the course of last few months. and never won anything, but recently got a balance up to roughly $4800 and tried to make a withdraw.
but my account on Jun 8 2026 got disabled. They asked for a set of documents for verification, which I provided 1st time that same day. But had to resubmit properly. after delays up to Jun 15. I received an automatic reply that they got my documents, and account is under review. Account has been disabled since Jun 8 and I’ve not able to login.
*I contacted their live chat thru the process.

This is very shady. I hope this can be resolved.
And not take months like some cases. as I see so many cases like mine and people feeling unsatisfied or scammed.

Months ago I got back into betting hang my Bovada account which I’ve had for years and never any issues, I was offered a bigger bonus which I accepted and then did the rollover betting on various events and specifically tennis, I ended up getting lucky and doing pretty well and went to withdraw and was asked for my ID and proof of address which I sent in right away. Now after 6+ weeks I still havent gotten any response or communication into what is going on or why they refuse to let me withdraw.

Seems to be when I was a loser they let me withdraw just fine but the one time I win I now had to jump through all these hoops and they are refusing to let me withdraw.

Any help would be greatly appreciated.

$4,800

Refuses to respond

Bovada Account Disabled and Verification Pending for Over 10 Days With No Updates

$114,000

My Bovada account was disabled on May 20, 2026.

Shortly after my account was disabled, I received a verification request from Bovada. As soon as I received the email, I submitted all requested documents, including:

1. Front and back copies of my government issued ID
2. A photo of myself holding my ID next to my face
3. A full page proof of address document dated within the last 60 days

I submitted all of these documents immediately and have fully cooperated with the verification process.

It has now been more than 10 days since I submitted the requested documents, and I have not received any update regarding the status of my verification or my account. I have contacted Bovada for an update, but I have not received any meaningful information about when the review will be completed.

In addition, there is approximately $11,000 currently in my account balance. Because of the significant amount of funds being held while the verification review remains pending, I am increasingly concerned about the lack of communication and the extended delay.

I would also like to clarify that the address on my Bovada account matches the address shown on the internet bill I submitted as proof of address. However, the address on my driver's license is different, as it has not yet been updated. Despite this, I provided all requested documentation immediately and have fully cooperated with the verification process.

I understand that verification reviews may take some time. However, I believe that more than 10 days without any update is unreasonable, especially considering that all requested documents were submitted immediately.

I am requesting that Bovada provide an update on the status of my verification review and, if everything has been successfully verified, restore access to my account as soon as possible.

Thank you for your assistance.

Account disabled with 8200 declined withdrawal

$11,000

Bovada declined my withdrawal of about 8200 and disabled my account on May 23rd, 2026. They sent an email stating I need to send in my ID, front and back, and a selfie holding my ID, also a proof of address which I did. I sent in a gas bill. They said it would take 24-48 hours to resolve my issue. It has been longer than that and the customer service chat is no use. They say there is no time frame which I find insane that they would close my account and tell me to send in my information, then proceed to tell me there is no time frame to get this resolved. I have seen the complaints on here and I have to say I'm worried about sending in my information to them.

I'm asking for help from ask gamblers to hopefully get them to speed up the process so I can continue with my withdrawal. Honestly this whole thing is making me not even want to use their site anymore and seeing these complaints on here has made me have doubts about this company. Ask gamblers can you please assist so I can withdrawal my funds please.

Confiscated winnings earned

$8,200

Hello,

I wrote this formal complaint on 3-15-26 after escalating over $3,000 of confiscated funds taken away from my account respectfully and was told by Bovada's dispute complaint department a response would be had no later than 10 business days, yet here we are roughly 90 days later and to no avail/no response period! This despite several attempts to resolve 5-30-26.

Formal Dispute of Refer-a-Friend Confiscation

To Whom It May Concern,

I am formally disputing the confiscation of over $3,000 from my Bovada account related to an alleged Refer-a-Friend violation. But no specific clause or term has been identified.

My referral is a legitimate, separate individual who does not live with me and has never used the same device, or Wi-Fi network.

Despite requesting clarification, Bovada has not identified the specific clause in the Terms of Service or Refer-a-Friend program that was allegedly violated.

Please provide the following:

The exact section of the Terms & Conditions that was violated

The evidence used to determine this violation

The justification for confiscating both my winnings and my referral deposit

If no specific contractual violation can be identified, I respectfully request that my funds be reinstated immediately.Winnings and my original referral deposit. Or please escalate to your investigations department for formal review. Lastly

If necessary, I will escalate this matter through formal dispute channels and public complaint services if to no avail.

Thank you.

Sincerely,

My account remains open and fully operable yet Bovada confiscated my deposits and winnings, despite again my several attempts to receive clarification of so called violation of “refer a friend”terms .

$3,000

Bovada Casino Complaint Stats

Resolved 332 / 509

Avg. Amount $6,797

Avg. Complaint Duration 10 days

Avg. Response Time 2 days

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Top reviews from our players

gamblinman

Stay away from Bovada!

It is worth driving to a nearby casino to get your slot or table fix, even if it is 3- 4 hours away. Bovada will never admit to tightening up the slots, but they have done it. Maybe it has something to do with all of the recent website shutdowns, or just plain greed.

I started playing at Bodog several years ago, and I enjoyed playing in their casino and sport and racing books. I played in the casino here and there, with the feeling that I might have a chance to win a little. After the Bodog to Bovada change, that feeling is long gone. Do not play at the Bovada casino! The odds are extremely stacked against you. They used to post several third party regulating certificates on their site. What happened to these? The certificate they have on there from the gaming commission is outdated and franky looks pretty shady. Get out, get some fresh air and exercise, and go to a live casino. It will also keep money in your local economy. And if you have any problems there, you can actually speak to somebody that has English as their first language. Oh, and you don't have to wait a month or longer to get paid.

I'm still waiting on a payout from Blovada.

I have a complaint on here, that I cashed out 3000 and never got it, but guess what? On Thursday my check for 3000 came via FedEx and cleared the next day. Yes, it took 2 months to show up but I'm glad it finally did.

I'm still mad that it took so long so I'm walking away with every dime and making no further deposits.

Hope everyone else will get their money also.

Suzisolar

Do not deposit money onto Bovada if you ever want to cash it out. I requested a payout April 27th and almost 2 months later I have not received my payout. Every time I call it's the same response: Just keep checking your messages for the tracking number. It says at the time of deposit it takes 15 days, well that turned into 25 days. Now that it's been over 25 days their response is just shut up and wait.I guess I am supposed to just blindly trust a guy in the Phillipeans telling me my check is coming.

BOVADA = SCAM

sport4654

As big as Bovada customer service is, does anyone else think every complaint here is unresolved, because everything is true, so they don't answer questions.

sport4654

Just read the complaint of the man who has been waiting 45 days. What he has stated is 90% the same as my experience with Bovada.

4/3/12 I was approved for 3,000 payout. Today 6/9 I still haven't received anything but, corporate lines and lies. According to Bovada, they will never research a non payment, just trust them, that even thought they have miss-lead and lied to you, you will get paid (but not guaranteed in your lifetime!) I think this Indian operation speak with a forked tongue!. People need to start contacting the parent corporation, and find out if their statements are miss-leading and false, and how they are the only business I ever heard of, who won't research a problem. The only difference is I confront each and every one, and have a listing of agents and so called supervisors.

The manager has the best job, always off for the next 2 days, no matter what day of the week you called. Since this has started I have everything documented and recorded. Those of you in similar situations can contact me. Only by working together will we get results.

Galazar

Got to let people know what I'm dealing with.

Bovada had sent me a couple checks in the past. Always here on the 15th business day. Not anymore! I've been waiting for 45 days. They told me 15, then 20, and then 25 business days! Now they are making all kinds of excuses p, plus telling me that now there is no time frame now, but they promise me that I will get paid. BS! They say they have no manager every time i call. They say they have never missed a payout in 15 years. Basically every thing they say is a lie!

Cannot begin to tell you how dissapointed that I am! I don't expect to get paid anymore. They have lost all of my trust! Terrible customer service. It's very obvious that they won't be in business much longer. You can't rip everyone off, and act like that's acceptable. I will never trust another online casino!

[email protected]

I cash out for 600.00 shortly after 2000.00 still no tracking 6/1/2012 lol should I be worried. gino

lobuz1980

Hi those guys are not reliable at all. I never got my check and even tracking nothing.
I played and I wanna warn people before they loose money .

Randlpinkfloyd

You'd have to be a fool to play their online Roulette and Blackjack!

I found out that the Bovada Casino was rigged early on an have managed to steer clear of table games they can manipulate. I used to play roulette and about 10 times I have experienced about 8 red or blacks in a row and a couple of instances of consecutive double 0.

I still do play the sports book and find these problems with the Bovade experience. When depositing I am being overcharged by Bovada an average of 11-21 cents per the minimum $20 transaction on top of their 4.9% fee and the bank international transaction fee. They blame the bank the bank says it's the merchant and when I call Bovada to question their practices they play dumb as they did when I question the fairness of their table games and yes. Bovada is currently taking an average of 20 business days to payout.

When I first joined Bovada coming from Sportsbook.com payouts were being completed in about a week and I was recommending people to their site. Bovada sports spreads are also over inflated (-140) when Vegas has something at (-120) and if the Spurs are -8 Bovada will surely have it at 8.5 and more often than not 9. Not enjoying the online gambling experience right now at Bovada.

-RPF

Maverick