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Blacklisted

AskGamblers have been notified that Bovada casino is operating without a valid licence issued by a regulated authority. As a result we issued an official warning hoping that the operator will manage to solve the issue. Unfortunately, months afterwards, the casino is still operating without a valid licence which basically means zero protection for players in case of a problem with the operator and that is why Bovada is being added to our blacklist.

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Bovada Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 121 reviews
3.7/10
121 reviews
Complaint Response 497 complaints
2 days avg. 497 complaints
What we like
  • Large number of proprietary slots, table games, and video pokers
  • Derived from the famous Bodog brand
  • 24/7 support via live chat, email contact form, and toll-free US phone
  • Protected with 128-bit SSL encryption
What we don’t like
  • Very few classic reel games and multi-hand video pokers
  • No third-party randomness audit seals on the website
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bovada Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.bovada.lv
Established
2011
Affiliate Program
Languages
English, Portuguese, Spanish, Simplified Chinese
Casino Type
Download, Instant Play, Mobile

Bovada Casino is an online casino derived from Bodog Casino, one of the largest brands in the Internet gaming world. The casino's licence by the Kahnawake Gaming Commission has been terminated.

Security and Fairness

The Internet can be a dangerous place, so Bovada Casino has put into place several protocols to make their players completely secure. First and foremost, the transmission of any personal or sensitive data is safeguarded with 128-bit SSL encryption, which prevents anyone from accessing your information. Bovada Casino's privacy policy also guarantees that they will never sell or give out your information to any third parties.

Genuine randomness should be something that all online casinos offer. Although Bovada Casino has apparently given sufficient proof to the Kahnawake Gaming Commission, they do not currently have any third-party audit seals posted on their website. Nonetheless, these are the same games that have been verified at the Bodog website, and we have no doubt that they are fair.

Complaints

Read the complaints other players have left for Bovada Casino. Learn more about complaints.

Show all complaints
Account under verification review since March 3 with no update or timeframe
Hello AskGamblers Team,

I am submitting this complaint regarding an unresolved account verification and investigation delay with Bovada.

My account was placed under review on March 3, 2026, after I attempted to access my funds. I have around $2000 in the account. I was originally informed that the verification process would take approximately 24–48 hours.

I immediately submitted all requested verification information and documents.

After doing so, Bovada later confirmed that they had successfully received my documents and stated that the verification had been completed on their side. I was then instructed to log in to my account to complete the process.

However, when I attempted to log in, the account was still locked and inaccessible. I informed their support team immediately that I was unable to access the account as instructed.

After this, the explanation changed, and I was then told that the account was still under investigation and later that it had been escalated to the highest level of their verification and financial services review team.

Since then, Bovada has repeatedly confirmed that:
- all required documentation has been received
- no additional documents or actions are needed from me
- there is no further escalation path
- they cannot provide any estimated timeframe for completion

As of today, the account has remained locked for more than 31 days with no clear explanation of the exact issue, no consistent communication regarding the review status, and no timeline for resolution.

The most concerning part is the contradictory communication: first confirming verification was completed and instructing me to log in, then later stating the account was still under investigation while it remained inaccessible.

I believe this delay and inconsistent handling are unreasonable given my full cooperation and immediate responses throughout the process.

I respectfully request AskGamblers’ assistance in helping resolve this matter by obtaining either:
1. completion of the review and restoration of account access and withdrawals, or
2. a clear written explanation from Bovada identifying the exact reason the account remains locked and what internal step is still pending.

I can provide all email records and screenshots confirming the contradictory responses from Bovada.

Thank you for your assistance.
staus Resolved
$2000
Bovada disabled my account after KYC submission and ignored my withdrawal for over 72 hours

Complaint Title

Bovada disabled my account after successful ID verification and refuses to process withdrawal


Casino

Bovada.lv


Amount at Stake

USD 3,500


Complaint Text

Hello AskGamblers Team,


I would like to file a complaint against Bovada regarding the disabling of my account and the withholding of my legitimate funds.

I had an active Bovada account on which I deposited my own money and accepted a bonus. I placed regular sports bets only — no arbitrage, no prohibited betting patterns, and no violation of bonus terms. All wagers were settled normally, and my winnings were the result of fair play.

After accumulating a balance of approximately $3,500, I submitted a withdrawal request. Bovada then requested identity verification (KYC). I fully cooperated and provided the documents they requested, including a government-issued passport and later a student ID / additional verification documents, as instructed by their verification team.

After submitting all documents clearly and in good quality, Bovada confirmed that they were reviewing them. At no point was I informed that my documents were invalid or fraudulent.

However, shortly afterward, my account was suddenly disabled without any clear explanation.

I have repeatedly contacted Bovada via email and live chat asking:

What specific rule I allegedly violated

Whether my KYC documents were approved or rejected

When my remaining balance will be released

Unfortunately, Bovada has either provided generic responses or no response at all, and they have refused to clearly state the reason for disabling my account. My funds remain inaccessible despite full cooperation on my part.

I believe this action is unfair and lacks transparency. If there was a genuine compliance issue, Bovada should clearly explain it and give me a chance to resolve it. Disabling an account after a successful verification process and after winnings are generated strongly suggests an unjustified withholding of funds.

What I am requesting:

A clear written explanation of the reason my account was disabled

Release of my legitimate balance of $3,500, or

Proof of a specific rule violation that justifies confiscation

I respectfully ask AskGamblers to assist in contacting Bovada and helping resolve this dispute fairly.

Thank you for your time and support.

Kind regards,


staus Resolved
$3500
Account disabled with over 10k
Hi there and thank you for taking time to review this complaint. On 1/20, I placed roughly $3300 in bets. Once all bets were settled, the total payout was $10,502.79, and I went to withdraw $4,316.17. As I expected, I was prompted to "identity verification required". I was advised by CS my active military ID is acceptable to use, which I did and it was not successful. I spoke to CS, who told me the selfie was too blurry. The verification was reset and I was advised to do it again. I did, making sure this time everything was perfect. Again it failed. This time, CS told me the selfie was fine but now the ID was too dark. (see screenshot). I asked to reset it again and the CS agent told me that is not possible and instead to send my documents to [email protected], which I did. Another day goes by, and I received a notification to resubmit the online verification (after being told it was impossible to do). I went back on the chat and told CS that I was told by the previous agent to send to [email protected]. This agent said no and that I needed to do it online again for the 3rd time. I also have an active passport. This time, I used my passport which is also not expired and perfectly clear and again it failed. Back to the chat, and the agent told me to send the documents directly in the chat, and that he would escalate my case. The agent saw my documents and agreed they were clear. The next day, my account is disabled and I got the typical email to send in front and back of ID with selfie, and proof of address to [email protected] and I did that immediately. I have not heard back yet and I am concerned this is an attempt to delay the matter. I even went out of my way and sent 2 different sets of photos of my military ID with selfies along with proof of address. I have done everything Bovada has asked, multiple times over and I am beyond frustrated at this point. I asked to speak with a supervisor multiple times, and each time was told that there are no supervisors available. Every agent gives me different information. I would really appreciate if this can be reviewed asap, so that I can continue using my account. Thank you.
staus Resolved
$4316
Delayed verification and account disabled with no response
Casino name: Bovada Casino

Complaint type: Delayed verification / account disabled – no response

Complaint details:

I am filing this complaint due to an unresolved account review and lack of communication from Bovada following a withdrawal request.

On January 3, I was contacted by Bovada’s Investigations team and asked to submit verification documents, including a photo ID and a selfie with the ID. I submitted all requested documentation the same day.

On January 5, I received an email stating that they received my documentation and that my account was under review and that I would be contacted once the review was completed. Since then, my account has remained disabled.

As of today Jan 20th, more than three weeks have passed since the documents were submitted. I have sent polite follow-up emails and contacted live chat. Live chat confirmed that the account is still under review but advised that there is no estimated time frame for completion. I have not been informed that any additional documentation is required, nor have I received any explanation for the delay.

The funds in question in total is 24k that were obtained after meeting all wagering requirements, and I complied fully with the verification request. The only mistake I made was not using my real name when signing up because I did not know that I had to use my real name which I explained in my original response to the verification team. A simple mistake that can be corrected with the verification documents that I provided. I am simply seeking confirmation that my review is progressing and resolution of the account review so I can access my account and withdrawal. I do not understand the purpose of this delay or why this is taking more than 3 weeks to resolve.

I am requesting Bovada’s assistance in completing this verification process and providing a clear update on the status of my account.

Thank you for your help.
staus Resolved
$24000

Complaint Statistics

Resolved 319
Avg. Amount $ 6,308
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
3.7/10 121 reviews

Top reviews from our players

I won $1500 on April 13th. I asked them what the status was on this and they said it was not the 15th day and they would send me a tracking number. The also said just because they say 15 days does not mean that is when you will get it and they told me to cash the check at a check casing place or a smaller bank rather then my own. Now that I'm reading that some checks have bounced, I'm sure this will happen with me.

Never have had a problem with any other casino getting my money. Normally its direct deposit into my account. So here I wait for a imaginary check and if I do get it, more than likely will bounce.

I have enjoyed the little time I have played at this casino. I enjoy how they still have the single deck black jack and how fast the customer service responds to you. I now see why everyone always talks about this casino. I also easily worked my way from the $20 deposit up to around $80.00 on the blackjack table but then somehow as it always seems to happen I eventually lost it all. If you are looking for a great and trustworthy online gambling site and are located in the United States I would definitely direct you to this site. This is one of the few casinos that I find trustworthy available for online gamblers in the United States.

If I try to look for the downside of the casino I would have to say I feel as if when you bet on higher stakes the odds might not be as favorable for you as if you were betting on a lower stake. I didn’t really consider this at first as I thought that it might be just be all in my head however after seeing some of the reviews about this site around other places I might still think this has a possibility of being rigged when it comes to betting higher however I still remain skeptical but felt it was necessary to point that out there.

Another Con I find with the site is that it charges you a minor fee to deposit and I have never seen this before and find it silly and unnecessary. Now that I have criticized the site’s few problems I want to end on a strong note saying that I still feel this might be the best option for U.S. online gamblers so give it a shot if you are thinking about trying it out.

I recently got a good raise at work so I decided to do some fun gambling at Bovada. I started to realize how easy it is to make money at low stakes then as soon as it hits high stakes.. odds don't exist anymore, everything just goes the way of the house. Roulette is where I tested my theory.

I started with $200 and built it up to $1000 and as soon as I started making large bets, I would get red 6 times in a row, or double zeros way too consistently. As I started to see what was happening I documented everything and invested $700 to figure all this out eventually I realized that during stakes where bets are $25 or less the odds seem fairly normal.

Once you are betting $100 or more.. everything goes the way of the house by a whopping 88% fail rate. This means once you start betting high amounts you immediately lose money. Note I also tested this among time, if you are betting more than 25 min straight, the odds go in favor of the house. I won't bore you with details but know that I have a masters in mathematics and used some of my knowledge to map out statistics which show that Bovada essentially will let you "win" while you bet fast during a short period of time, then suddenly the odds change to be roughly 88% in their favor until you lose all your money. Once you purchase more chips and enter a new table, your odds seem to reset, but I can't be sure by how much. Not sure what else resets the odds, but basically I quit playing Bovada because from the information i gathered, it has to be a calculated scam to make money of unsuspecting gamblers.

Don't be another statistic. Do not play at Bovada. After seeing the shocking results of my testing, I completely support the government banning all online gambling, because if it's all like this, then it is a complete scam.

I play Blackjack regularly on Bovada, and have had pretty good luck. Yes, it take a couple of weeks to get your checks, but I have never had one bounce. Remember that they shuffle the deck after every hand, and that you are getting 5x more hands dealt per hour than a live casino.

No matter how you play, the house still has an advantage. I wish that I was able to cash out easier. This would probably cut down on losses. I still prefer a brick and mortar casino, but in between trips, Bovada works well.

As a regular casino player, I understand that the house has the odds against you but playing a few hundred dollars here and I can tell you that these aren't normal odds. In black jack, I would lose at least 4 out of 5 hands, and in 3 hand poker, the dealer would always have either an ace or a pair in their hand! The games are rigged, don't trust this website. I can't believe I wasted so much money here, I played slow, I took risks, I chased bets (multiple times) thinking that my luck would change, but it never did. In Bovada, there is no such thing as luck, just a computed scam.

I had made a few deposits at Bovada, and almost one $500 till I got typical and chose not to cash out. You can only imagine what happened next :(

I can't say with real money but the blackjack is a rigged game and so is roulette. I will not risk real money here.

I have played at both casinos and cashed out and checks were good no problems with this at all.

Seems everyone has the same problems, they don't payout and when they do the check bounces. I have been waiting on a payout for over the 15 business days they tell you, going on a month now. I have contacted them and they give you some bs about sending a tracking number and it is being processed blah blah blah. I fully expect when I finally do get a check it will bounce like everyone else says.

I googled and this was the highest rated site that came up after the search, wish i had done more research before depositing money with these guys. Don't make the mistake I made and play here, find another site. If they do finally send me my funds, I will update this post however I could not recommend Bovada.

They sure do hype it up make it sound real good to play there but honestly the b for bovads stands for bullshit. I find it **@%#? up and pretty pretty shameless on their part that you can play for fun and win and win jackpot jackpot big money but is soon as you deposit your own money but were not talking about 50 dollars r e I were talking a couple 100 dollars in a few hours you cannot win anything I'm honestly very disappointed an online gaming of programs and the way these people conduct themselves.

Nsa or Mister red storm it's at all based on a computer software you must be having bad luck I can walk into an Indian casino California and not have this bad of luck. New potential users I would stay away, save your money, take a bus to a real casino and at least you know you you're sitting here looking at a machine, you know you lost to it, you're not looking at a computer lit thinking.

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