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Blacklisted

AskGamblers have been notified that Bovada casino is operating without a valid licence issued by a regulated authority. As a result we issued an official warning hoping that the operator will manage to solve the issue. Unfortunately, months afterwards, the casino is still operating without a valid licence which basically means zero protection for players in case of a problem with the operator and that is why Bovada is being added to our blacklist.

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Bovada Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 121 reviews
3.7/10
121 reviews
Complaint Response 493 complaints
2 days avg. 493 complaints
What we like
  • Large number of proprietary slots, table games, and video pokers
  • Derived from the famous Bodog brand
  • 24/7 support via live chat, email contact form, and toll-free US phone
  • Protected with 128-bit SSL encryption
What we don’t like
  • Very few classic reel games and multi-hand video pokers
  • No third-party randomness audit seals on the website
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Bovada Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://casino.bovada.lv
Established
2011
Affiliate Program
Languages
English, Portuguese, Spanish, Simplified Chinese
Casino Type
Download, Instant Play, Mobile

Bovada Casino is an online casino derived from Bodog Casino, one of the largest brands in the Internet gaming world. The casino's licence by the Kahnawake Gaming Commission has been terminated.

Security and Fairness

The Internet can be a dangerous place, so Bovada Casino has put into place several protocols to make their players completely secure. First and foremost, the transmission of any personal or sensitive data is safeguarded with 128-bit SSL encryption, which prevents anyone from accessing your information. Bovada Casino's privacy policy also guarantees that they will never sell or give out your information to any third parties.

Genuine randomness should be something that all online casinos offer. Although Bovada Casino has apparently given sufficient proof to the Kahnawake Gaming Commission, they do not currently have any third-party audit seals posted on their website. Nonetheless, these are the same games that have been verified at the Bodog website, and we have no doubt that they are fair.

Complaints

Read the complaints other players have left for Bovada Casino. Learn more about complaints.

Show all complaints
Bovada Account Disabled No response
My Bovada account was disabled and I was instructed via email to complete their KYC (Know Your Customer) verification process. I fully complied and submitted all required documentation on January 21, 2026.
Timeline:

Deposited: Over $2,000 into my account
Won through legitimate wagering: $6,070
Account disabled: Mid-January 2026
KYC documents submitted: January 21, 2026
Days since submission: Nearly 2 weeks (14 days)
Communications from Bovada: ZERO

The Problem:

I deposited over $2,000 of my own money and won $6,070 through legitimate wagers on Bovada's platform. When I attempted to withdraw my winnings, my account was disabled and I was asked to complete KYC verification.
Despite my full cooperation and timely submission of all requested documents on January 21, 2026, Bovada has gone completely silent. I have received no updates, no requests for additional information, and no timeline for when my account will be reviewed or my withdrawal processed.

What I've Done:

Deposited over $2,000 and placed legitimate wagers
Won $6,070 fairly on their platform
Submitted all KYC documents as requested (passport/ID, proof of address, etc.)
Have screenshots proving documentation was sent on January 21, 2026
Remained patient and compliant with their policies
Attempted to contact support with no response

What I'm Requesting:

Immediate response to my case with status update
Clear timeline for verification completion
Full withdrawal of $6,070 - my legitimate winnings
staus Unresolved
$6070
Bovada disabled my account after KYC submission and ignored my withdrawal for over 72 hours

Complaint Title

Bovada disabled my account after successful ID verification and refuses to process withdrawal


Casino

Bovada.lv


Amount at Stake

USD 3,500


Complaint Text

Hello AskGamblers Team,


I would like to file a complaint against Bovada regarding the disabling of my account and the withholding of my legitimate funds.

I had an active Bovada account on which I deposited my own money and accepted a bonus. I placed regular sports bets only — no arbitrage, no prohibited betting patterns, and no violation of bonus terms. All wagers were settled normally, and my winnings were the result of fair play.

After accumulating a balance of approximately $3,500, I submitted a withdrawal request. Bovada then requested identity verification (KYC). I fully cooperated and provided the documents they requested, including a government-issued passport and later a student ID / additional verification documents, as instructed by their verification team.

After submitting all documents clearly and in good quality, Bovada confirmed that they were reviewing them. At no point was I informed that my documents were invalid or fraudulent.

However, shortly afterward, my account was suddenly disabled without any clear explanation.

I have repeatedly contacted Bovada via email and live chat asking:

What specific rule I allegedly violated

Whether my KYC documents were approved or rejected

When my remaining balance will be released

Unfortunately, Bovada has either provided generic responses or no response at all, and they have refused to clearly state the reason for disabling my account. My funds remain inaccessible despite full cooperation on my part.

I believe this action is unfair and lacks transparency. If there was a genuine compliance issue, Bovada should clearly explain it and give me a chance to resolve it. Disabling an account after a successful verification process and after winnings are generated strongly suggests an unjustified withholding of funds.

What I am requesting:

A clear written explanation of the reason my account was disabled

Release of my legitimate balance of $3,500, or

Proof of a specific rule violation that justifies confiscation

I respectfully ask AskGamblers to assist in contacting Bovada and helping resolve this dispute fairly.

Thank you for your time and support.

Kind regards,


staus Unresolved
$3500
Account disabled with over 10k
Hi there and thank you for taking time to review this complaint. On 1/20, I placed roughly $3300 in bets. Once all bets were settled, the total payout was $10,502.79, and I went to withdraw $4,316.17. As I expected, I was prompted to "identity verification required". I was advised by CS my active military ID is acceptable to use, which I did and it was not successful. I spoke to CS, who told me the selfie was too blurry. The verification was reset and I was advised to do it again. I did, making sure this time everything was perfect. Again it failed. This time, CS told me the selfie was fine but now the ID was too dark. (see screenshot). I asked to reset it again and the CS agent told me that is not possible and instead to send my documents to [email protected], which I did. Another day goes by, and I received a notification to resubmit the online verification (after being told it was impossible to do). I went back on the chat and told CS that I was told by the previous agent to send to [email protected]. This agent said no and that I needed to do it online again for the 3rd time. I also have an active passport. This time, I used my passport which is also not expired and perfectly clear and again it failed. Back to the chat, and the agent told me to send the documents directly in the chat, and that he would escalate my case. The agent saw my documents and agreed they were clear. The next day, my account is disabled and I got the typical email to send in front and back of ID with selfie, and proof of address to [email protected] and I did that immediately. I have not heard back yet and I am concerned this is an attempt to delay the matter. I even went out of my way and sent 2 different sets of photos of my military ID with selfies along with proof of address. I have done everything Bovada has asked, multiple times over and I am beyond frustrated at this point. I asked to speak with a supervisor multiple times, and each time was told that there are no supervisors available. Every agent gives me different information. I would really appreciate if this can be reviewed asap, so that I can continue using my account. Thank you.
staus Unresolved
$4316
Delayed verification and account disabled with no response
Casino name: Bovada Casino

Complaint type: Delayed verification / account disabled – no response

Complaint details:

I am filing this complaint due to an unresolved account review and lack of communication from Bovada following a withdrawal request.

On January 3, I was contacted by Bovada’s Investigations team and asked to submit verification documents, including a photo ID and a selfie with the ID. I submitted all requested documentation the same day.

On January 5, I received an email stating that they received my documentation and that my account was under review and that I would be contacted once the review was completed. Since then, my account has remained disabled.

As of today Jan 20th, more than three weeks have passed since the documents were submitted. I have sent polite follow-up emails and contacted live chat. Live chat confirmed that the account is still under review but advised that there is no estimated time frame for completion. I have not been informed that any additional documentation is required, nor have I received any explanation for the delay.

The funds in question in total is 24k that were obtained after meeting all wagering requirements, and I complied fully with the verification request. The only mistake I made was not using my real name when signing up because I did not know that I had to use my real name which I explained in my original response to the verification team. A simple mistake that can be corrected with the verification documents that I provided. I am simply seeking confirmation that my review is progressing and resolution of the account review so I can access my account and withdrawal. I do not understand the purpose of this delay or why this is taking more than 3 weeks to resolve.

I am requesting Bovada’s assistance in completing this verification process and providing a clear update on the status of my account.

Thank you for your help.
staus Resolved
$24000
Account temp disabled with funds locked of 21750
I am submitting this complaint regarding Bovada disabling my account and placing it under investigation immediately after I won approximately $21,750 on blackjack.
I have been an active Bovada customer for the past 4-6 months and used the platform daily without a single issue. I have never violated Bovada's terms and conditions, nor have I engaged in any prohibited or suspicious activity.
I have consistently deposited and withdrawn funds without any problems since joining.
On the previous week in question, I successfully withdrew $4-5k from my account without issue.
I then continued playing, deposited additional funds, and got free bonus this recently Sunday 1-4-2025 free play for $500 that was available on my account. I fully complied with all bonus wagering and rollover requirements, placed multiple bets, and primarily played blackjack.

While playing through the blackjack, I won approximately $21,750, mostly on the same game. After successfully completing the bonus rollover and attempting to withdraw my winnings, my account was suddenly disabled and placed under investigation.
Bovada later requested identity verification, which I promptly and fully provided. My identity has since been verified by Bovada's verification team. Despite this, my account remains disabled, and my winnings remain inaccessible. No clear explanation has been provided as to why the investigation is still ongoing or what issue, if any, exists with my account.
I fully understand the importance of identity verification and security procedures. However, I did everything requested of me and followed all rules. From my perspective, the only reason my account was disabled is because I won a significant amount of money while playing blackjack .

I am requesting that Bovada:
1. Provide a clear and specific explanation for why my account remains under investigation
2. Re-enable my account immediately
3. Release my rightful winnings without further delay
I am filing this complaint in hopes that AskGamblers can assist in getting Bovada to resolve this matter fairly and promptly, as I believe my account has been unfairly restricted despite full compliance with all rules.
staus Resolved
$21750

Complaint Statistics

Resolved 315
Avg. Amount $ 6,337
Avg. Complaint Duration 9 days
Avg. Response Time 2 days

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Player rating
3.7/10 121 reviews

Top reviews from our players

I have read so freaking much titty whining about Bovada. I have been playing casino and poker there for years. It is extremely fair. No I don't win a jackpot every time I play but they would be out of business if that were the case. The point is I double my money at least 8 out of 10 times I play.Admittedly I almost always play it down and give it back but It always lets me play and have fun on the money I put in.

And yes I have cashed out several times and have never had a problem getting my checks. They usually take between two to three weeks to arrive and my bank takes out a $25 fee for being an international check but who cares! It is well worth it.

I have had countless hours of entertainment playing at Bovada and still do.

BOVADA BLACKJACK - Completely Fraudulent

As a frequent gamer, better, and tournament player I often chuckle (to myself of course) at how quick gamblers are to claim fraud when they loose their money, regardless of game. Somehow people forget that all gambling, no matter what the game, is always slightly in favor of the house. And what's worse is that by reacting emotionally and/or irrationally to larger losses, gamblers frequently get themselves into deeper and deeper holes, only to claim "fraud" with more and more anger. However after hearing an unusual amount of complaints regarding Bovada's online Blackjack gaming (from individuals that at least I respect as sensical gamblers) I decided to investigate it myself. I've read all the posts about lack of 3rd party random-draw certifications, etc etc and while many of the complaints might be valid, none truly implicate fraud. I decided to ignore hype and emotions and objectively look at it myself. If you're not math inclined, here is a general truth: you can rarely prove a game is fraudulent , but rather show certain outcomes are so close to impossible that honest dealings are next to impossible. My example is this - technically if you flip a "fair" coin 100 times and it comes out heads every single time- this "may actually be possible", however the more likely scenario by billions of factors over is that the coin is the same on both sides. That being said:

I bought $600 in casino chips (between my and 2 friend's bovada accounts, $200 per account) and planned on playing by-the-book blackjack with the same small bets: I played $1 a hand in my account, $3 a hand in "paul's" account, and $5 a hand in "greg's account. I planned on playing for 20 minute intervals in each account, never changing prior mentioned bet amounts, for 10 separate stints of 20min in each account. My findings were shocking:

By recording every single hand played across each account ($5 account only made it to the 6th stint of 20min before running out of money) and comparing "my cards" and "dealer's cards" to what statistics would normally predict over the course of all play - you quickly see not only how rigged the game it, but how badly rigged it is. Between ALL stints, the chances of the cards coming out that actually came out if the deck was normal ranged between (1 in 3) to (1 in 11), always in favor of the dealer. That may not seem very telling, but again, for anyone not statistically inclined: the chances of all my recorded events occurring in a row as they did (IF the decks are normal and truly random) are 1 in 16,000,000 (yes, 1 in sixteen million). My method may not be perfect and there isn't a perfect way to measure: however by analyzing the findings in 4 different methods still never yielded a result that was less than 1 in 7,650,000.

Make what you will of it, it doesn't bother me either way. But in reality, even if you don't like the concept of odds and think they're misleading (sometimes true!), the fact that 26 out of 26 stints all came up highly irregular in favor of the dealer should say enough. Remember, statistically you're not supposed to make money in the long run, but by gauging just how egregious true outcomes unfold- you can tell a lot.

Sean

Also the customer service is the best!

I really enjoy Bovada when i first started this I year right away I won this year alone I collected four checks and they cleared that moment i put it threw the versateller. I admit I only play slots and there were times I lost money. However I found out a little trick that seams to be working don't enter any of the matching bonus codes to double your money the machines hit when you don't enter any bonus codes words of advice hope someone will take it. Does anyone have a dec bonus code?

I requested a payout and got it about 2 months later.I'm not complaining it is just a fact of life.I don't need the money that fast so I can wait for a few months.

I see comments about how the game is rigged but I don't believe it. Bovada doesn't have to play for casinos or give pay drinks out and most people don't know how to gamble.Stay away from any slots and roulette.

Last week I put $200 in a casino account and Bovada matched me.The kicker is that I had to bet $16,000 to unfreeze the money.It took me about 6 hours betting $5 per blackjack hand before I was to unfreeze it and I had a total of $450.

This week I put in $100 and Bovada matched me (I had to bet $8,000) but I wasn't so lucky and went broke at the $2,000 mark

It is good entertainment and I don't believe there is any fixes.They shouldn't have to because there are enough suckers to lose money.

The roulette is rigged for sure. 0 and 00 pops up way more than it should. I repeatedly bet on both the bottom and top third, and the middle third came up 6 times in a row, an event with 0.07% chance. Avoid them like the plague

I have been very pleased with Bovada. Their customer service is the bomb.

I have received payouts as scheduled 99% of the time. If was late, then only by a few days. I have been playing with these guys for about 2 years now. Just recently on 8/16/12 I requested a payout and should be receiving it within 10 business days. Also requested a payout on 7/20/12, received check in mail on August 9, 2012.
They said the check was going to take approx 25 business days but came much earlier.
I know they are working very hard on getting payments out in a quicker time frame far as chech\k by courier. You guys might want to deposit through western union or money gram. I deposit through both and actually received money the same day or the next day. The time it is prolonged for a few days is if you cashed out on the weekend.

Blackjack is just like playing in any live casino, you win some, you loose some. Actually won more online than land casino.

I love Bovada. Good luck guys.

Just remember, Bovada states that it will take approximately 25 BUSINESS days to receive your check by courier.That is 25 + 8 or 10.In other words, it will be over a month. And we know what "approximately" means in the automated response, runaround, lingo dictionary. Even though there are some couriers that deliver on Saturdays, that really doesn't matter. I guess the "Payout Team" gets the weekend off.What I love the most about Bovada is how fast they respond when you have trouble making a deposit. That email or phone call comes in an instant. Usually within 3 minutes. Their customer service is really on the ball when they are trying to take your money. If only the same diligence could be shown by their "Payout Team".

Quote:"We've had to restructure with some or our partners to ensure more secure payments in the future, which has caused delays that is why we have adjusted the time frame to 25 business days.This time frame is just an estimate and it will not reflect the actual date that you will receive your package."..."our payouts team is working profusely to ensure this situation does not occur in the future."

So for those of you considering Bovada, this is what you can expect. If you don't mind waiting a while for your payout, then Bovada is the place for you. I've been with their brand for quite some time, and frankly, it's time to go.

Well another chapter in customer service. It seems that someone has attempted to deliver my check. The only problem is I have no tracking #, and didn't know they were trying to deliver. Called bovada and they still don't have number, but I do, wow what a way to do business.

Stay away from Bovada!

It is worth driving to a nearby casino to get your slot or table fix, even if it is 3- 4 hours away. Bovada will never admit to tightening up the slots, but they have done it. Maybe it has something to do with all of the recent website shutdowns, or just plain greed.

I started playing at Bodog several years ago, and I enjoyed playing in their casino and sport and racing books. I played in the casino here and there, with the feeling that I might have a chance to win a little. After the Bodog to Bovada change, that feeling is long gone. Do not play at the Bovada casino! The odds are extremely stacked against you. They used to post several third party regulating certificates on their site. What happened to these? The certificate they have on there from the gaming commission is outdated and franky looks pretty shady. Get out, get some fresh air and exercise, and go to a live casino. It will also keep money in your local economy. And if you have any problems there, you can actually speak to somebody that has English as their first language. Oh, and you don't have to wait a month or longer to get paid.

I'm still waiting on a payout from Blovada.

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