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Betway Casino

Our Rating CasinoRank
5.6/10
CasinoRank
Player Rating 67 Reviews
4.5/10
67 Reviews
Complaint Response 169 Complaints
1 day avg. 169 Complaints
What we like
  • Variety of deposit and withdrawal methods
  • variety of games
  • instant play and mobile versions
  • 24/7 support via live chat and e-mail
  • SSL encryption
  • Routinely audited by eCogra
What we don’t like
  • Multiple country restrictions
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Betway Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://betway.com
Established
2005
Licences
Malta Gaming Authority, UK Gambling Commission, Western Cape Gambling and Racing Board, Gaming Commission of Ghana
Affiliate Program
Languages
English, German, Norwegian, French, Spanish, Italian, Portuguese, Japanese
Casino Type
Instant Play, Mobile, Sports, Live Casino

Betway Casino is a sleek online casino integrated in the Betway gaming network. The site features a staggering number of slots, live and virtual table games, and video pokers from the Microgaming platform. All of these games can be accessed directly through the Betway Casino website with no downloads required. Some of their games can even be played on iPhone or Android devices. Betway Casino is licensed by the jurisdiction of Malta and the United Kingdom Gambling Commission.

Restricted Countries

Betway Casino is not available to players living in Australia, Bulgaria, Denmark, France and its territories, German State (Bundesland) of Schleswig-Holstein, Greece, Greenland, Iran, Israel, Mexico, North Korea, Romania, Russia, Singapore, South Africa, Turkey, Netherlands or the United States and its territories. 

Security and Fairness

Betway Casino protects its players with state-of-the-art technology known as SSL encryption. This prevents third parties from obtaining sensitive data from players, such as login credentials or bank account information. This protocol works by obscuring sensitive details with an advanced algorithm to make them impossible to read.

The Microgaming platform used by Betway Casino is one of the most widely trusted casino platforms around. Betway Casino has their games routinely audited by eCogra, and reports continue to show that the games are completely fair.

StallCation

Complaints

Read the complaints other players have left for Betway Casino. Learn more about complaints.

Show all complaints
Betway Casino - Not pay and live chat does not exist
I am writing to formally lodge a complaint against Betway regarding a persistent failure to process my withdrawal request and the total absence of legitimate customer support. As a registered user, I have followed all established protocols for fund withdrawal, yet the platform has failed to uphold its contractual obligations and regulatory standards.

1. Failure to Process Payments
I have a significant balance in my account that I have attempted to withdraw. Despite my account being fully verified and having met all necessary wagering requirements, the payment remains "pending" or has been cancelled without a valid explanation. This constitutes a direct violation of the terms and conditions regarding the timely disbursement of player funds. It is deeply concerning that a platform of this scale is withholding legitimate winnings from its users.

2. Non-Existent Live Chat Support
Betway advertises a Live Chat feature as a primary means of resolving urgent issues. However, after numerous attempts to access this service, I have found it to be completely non-functional. The link either leads to a dead page or places me in an infinite loop within the "Help" section. A gambling operator must provide real-time assistance, especially when financial transactions are involved. The fact that the Live Chat is "invisible" or perpetually unavailable is deceptive and prevents players from seeking immediate help.

3. Automated Email Responses (Bot Interference)
Furthermore, I have attempted to resolve this through their official contact emails. Every communication I have sent has been met with a generic, automated response generated by a bot. These replies do not address my specific concerns and offer no path to speak with a human representative. This "wall of automation" is a tactic used to frustrate users and avoid accountability. There is a total lack of transparency and professional oversight in their communication department.
PD: I used ia because dont speak inglish thenkiu for you help
staus Resolved

Complaint Statistics

Resolved 138
Avg. Amount $ 5,556
Avg. Complaint Duration 11 days
Avg. Response Time 1 day

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Player rating
4.5/10 67 reviews

Top reviews from our players

So after receiving an email from Betway Casino giving me a 150% bonus + 20 spins on the Cashapillar slot decided to give them a try. I have not much experience with this casino, so being able to claim this bonus with only a 10 euro deposit was just perfect. With my 10 euro deposit I was able to make a withdrawal of 400+ euro! The games are very fast loading and I have not experienced any delays.

Website also looks professional. Although there could be some improvement regarding the variety of the slot games my experience has been very satisfying. Not only with the games, but also with the helpful Miss agent who has helped me answer my questions. Thank you.

Because I didn’t know what casino to choose and to spend my money, I decided to take a look on Askgamblers and to search for a good casino, with good games and a welcome bonus! They have Microgaming games and I was very happy with this because I like very much Immortal Romance and Thunderstruck II. I created my account, I saw that they have an interesting website that contains all the information that you need and also they have sports, poker and bingo. I went to the cashier to make a deposit and to take advantage of the 100% welcome bonus that they are offering! I used Skrill to make the deposit but they have a lot of payment methods available. I deposited 20 euro because this is the minimum deposit amount, I received another 20 euro bonus but with 50 x wagering requirements, a little bit high in my opinion.

I opened Thunderstruck II slot because I didn’t wanted to play Immortal Romance from the beginning. I played on the minimum bet of 0.30 euro and about 5 minutes later I managed to catch the free spins feature that gave me a decent win of 14 euro. My account balance reached 65 euro but the requirements weren’t completed and I kept playing about 2 hours! When I had 73 euro in my account, the requirements were completed and I decided to request a withdrawal although I didn’t played Immortal Romance.

I will give an 8 for the games because they should have NetEnt slots too! The payment methods will receive a 9 because they have a lot of options available. The payout rate was pretty good, I managed to make profit so I will give an 8.

The welcome bonus has a good amount but the wagering requirements are too high, 50 x and I will give only a 6 for this!

Service and bonus thrown at you to make U think u r. god. A god with a nice bonus attached!

Game selection and customer service is excellent.

Yet another 32 red or jackpot city! Impossible to win.

One deposit was made a long time ago. Big bonus attached and wow, pay pay pay..... Then reality. Bye bye money.

If I was to ever seriously at online casinos again, Microgaming only casinos like this would never see a dime from me.

RTP of 44% if no bonus attached is normal on these places.

bet way casino is from the Mg software and i recently played on this casino and i would love to share my experience here with every one. Licensed from the Malta so no worries about any frauds or payment related problems which casinos now a days do a lot and i see some complaints about this casino too from players on forums but not that big . Mostly were slow games and about bonus and all that and nobody complained about them cheating and all so i decide to create and account on this casino.

They have a lot of free spins offer but the terms are very bad like not on all pay lines and on selected games only. Such offers are mostly of no use because you cannot really do much from them and it is more like a waste of time. I just deposited my money through the E-wallet and got straight to the action and started with the games. Immortal romance is the only good slot with good return to players here and i got my most winnings from this game only.I did not enjoy this casino as much as i had hoped i would. Table games were not that good too . From the beginning only i had a very slow start and i was not expecting this form the mg software. Or may be sometimes we lose because we cannot win all the time. But i was expecting a lot from this casino.

Their support staff is very good and fast and i think they should come up with some good bonuses too. I would give this casino 6 out of 10. And if they manage to come up with some good offers then i would not mind coming back here and making another deposit.good offers and fast games are what i always look for in a casino. If they come up with something new then i think they have a very strong chance of being one of the best.

Inactive user
7/10

Betway Casino uses Microgaming software. I have an account here for some time but I was careful before I made a deposit because on some gambling sites this casino has a bad reputation. Before my deposit I played here mostly when the casino would give me some free spins bonuses.

This casino has free spins bonuses often but they are all played on a small number of paylines. For example the last time I got 20 free spins on the game Golden Factory which has 50 paylinesthe free spins were only for 3 paylines. Of course the cash out from these free spins was always small and you could hardly have some big wins on so little paylines. Still after 2-3 months since I made my account here I decided to make a deposit and took their welcome bonus. it was a 100% bonus on my deposit with a wager of 50 x bonus. To get this bonus you needed a deposit of minimum 20 euros. I found that out after I contacted their live chat support. I can say about their live chat operators that they are good and kind.

Ok now I had 40 euros on my balance and I needed to make 1 000 euros wager. That is really a lot and I saw it personally. After I spent about half of my money on the first 3-4 slot games I came to the game called Immortal Romance. This game has fixed 243 paylines and can sometime pay very well. I had one descent win of 34 euros on my 0.3 bet. But I lost that and a lot more later in the game. I stayed here until my balance dropped to 5 euros. Now what? I remember that I got from a 3 euros balance up to 50 euros in 10 minutes playing Avalon I. I was hoping I could do the same thing but that didn’t happen because I lost the remaining money on Avalon I.

A few weeks ago I browse on one of my usually visited no deposit forum to get some exclusive offer then I saw the betway casino offered 20 euro free to try the casino games. I decided I try it because those casinos not give free credits many times. I visited the casino via their promoted link and I was amazed. The old betway casino is doesn’t exist anymore, they have a brand new site with instant play version. In the past I didn’t register here because they have bad reputation but with this new design and construction I wanted to play here.

I decided to sign up via the instant play version and after I created my account my no deposit 20 euro wasn’t credited. I waited a few minutes maybe it will credit automatically but it wasn’t. So I started a conversation with their live support. She was helpful at the beginning but when she saw I want to claim the no deposit bonus she started to be very slow. About an half hour she wrote me, I will be with you within a minute. I wait patiently and at the end she credited the bonus but it takes too long. I started to play on the immortal romance with 60 cent bets.

In the first rounds I get some nice combinations and went up to 70 euro. I kept play here but I raised the bet to 1.2 euro and that wasn’t a good idea because my bonus money stared to went down. I get some bigger amount but it wasn’t enough to keep my balance so after a 15 minutes later I lost the no deposit money. I like their new site but I don’t think I will deposit here.

First of all, this casino is not closed anymore, yeah, they close their doors some time ago, I saw this news somewhere too, but right now they open their doors again, just checked this few mins ago. How I know that they again operating? This guys already send me a lot of bonus offer to my email, asking me to come back and give them some money.

I played at this casino only once, it was about 2 years ago, or probably 1 year ago, I am really bad with the dates of playing, sorry. At the time when I test out this casino, it has Microgaming games and games from Nextgen. Since I love Nextgen, of course i was happy to join this casino and give it a try. And this is my only one experience with this casino, because they not so cool to play at this casino again(but who knows, probably things changed after they closed and opened again).

I was able to play about 5 - 6 Nextgen which i like, and to my surprise I also find some Nextgen games which I never try before, Crocodopolis and Fairy forest, yeah iIremember this two games, and the reason of it because it was two lucky games for me, and I managed to earn some money there. I cleared my 100% bonus without any trouble, since slots was in good mood, and I am already knew which ones to play in order to make wagering requirements.

I was able to request withdrawal of 200$, and therefore casino ask my documents. Verification take for this casino 4 days, and of course for such casino it is very long. And 3 days more was need for casino to pay me my winnings, so in total I waited 1 week. I did not know probably it is just first withdrawal, but after so long waiting I decide did not play at this casino again.
5 stars, 1 week for MG casino it is impossible long.

Betway Casino is the last one I joined with. Of course what got me into signing up with them is a no deposit bonus that I found on some affiliate site. It was 10 euros that they offered this time and after I used the link they have provided I noticed that after successful registration no bonus was added to my balance.I really hate it when I have to contact live chat in order to see what is the issue. Betway has a really good live chat support.Their operator was available immediately and what I liked most was the option to rate the operator in order to show how satisfied you are with their service from excellent,good,average or poor. I am not sure if I ever saw that option on some other casino I used to play in.

Even though I found their live customer service excellent my problem wasn't solved,I have been told that it will take some time until the bonus is added to my balance.Even after two hours the money wasn't there, I contacted live chat again and got a response to wait one or two hrs more. Ohh, this has become really exhausting I had to contact them for the third time when they finally added the balance manually and I had to provide them with the link from the affiliate site that I signed up with their casino. I started very well, when I finally got the chance to use the money and after about half an hour my balance was 62 euros, I stopped right there and came back sometime later. I played for three hours and then came the complete disappointment because I didn't succeed to meet the wagering requirements that were 50x bonus. To me, Betway casino looks like a casino you can trust and in my taste their bonus requirements are a bit too high. If they are 30x bonus that would be totally acceptable.

Hi Lilian, Thank you for the nice review. We hope you are still happily playing at Betway!

user avatar

Bet way is a very famous and recognized name in this industry and that is why I had decided to join this casino because I knew I would love my experience with them. They have been supported by the Microgaming platform which is also very famous and recognized .

They offered me a 100 % bonus on the first deposit and I had deposited 40 so I got another 40 from the casino. I love their site design a lot because I love black and they have made this site very amazingly and it looks very attractive. I would have loved a software that could be downloaded because that is always faster and better than the instant play and specially better than the mobile feature. This is one of the very few casinos from Microgaming whose slot games are not up to standard of Microgaming. And I was very dis appointed by this because I started with immortal and played for a couple of hours and was betting max 0.50 per spin and kept losing my balance and did not win anything for a very long time.

Then I switched to baccarat which I did not like already but luckily I managed to hit some good play their and recovered the money lost in slots. The have a very nice offer for poker players and I was happy because who does not like poker. Variance on this casino is high and games are just a little tight but I would not call it a bad casino because in the end I managed to win some money and it is all about money eventually. Their support is fantastic and I loved hoe simply the site is designed and how user friendly and easy to understand interface it has. I would rate them 8 out of 10. Do not have any idea about withdrawal because did not make any.

I am registered player at Betway Casino long time ago,but to be honest I have never deposited here,why??!! because of all the complaints and reading in other forums that they are rogue casino. Well I am little confused about this casino, some players ,they are really with good words about this casino,while some are only complaining.

I would become theirs depositor long time ago,but how can I deposit,when you see many different opinions about them. What I don't really understand, you cant write that some casino is rogue if they are delaying with the payouts, I guess theirs payout time is delayed a bit, so that doesn't means that they are rogue!! Right or not. I don't know should I deposit here or not, because this guys are full with great promotions and full with free spins.

Well I have got many and I mean many free spins from them and I have never deposited there.So I am theirs registered member, long time ago,but not a depositor, so I before 2 months ago I was getting once in a week 20 free spins in different games, so I really enjoy that playtime there. I don't know why they stopped, but I was getting the free spins maybe for a year.

Don't know what to decide, maybe if I hear from them here in AskGamblers. Like I hear from other casino managers, emailing me that they are good casinos and they will give me some good bonus I would thin to deposit there. I have good opinion about this guys but I just need little confirmation from them, Well who knows I might get lucky and I will hear from them,till then I will wait, till this wave of not trust to disappear!

Betway Casino News

Read all news about Betway Casino, check for updates and stay tuned for exclusive bonuses.

Evolution and Betway Launched a New Dedicated Game Show in South Africa
Industry Evolution and Betway Launched a New Dedicated Game Show in South Africa

Evolution and Betway have partnered up to introduce Evolution’s game show to players in South Africa. It is a customised game show, Betway XXXtreme Lightning Roulette and it is streaming live from a new dedicated studio.A Partnership for SuccessBetway XXXtreme Lightning Roulette, as the name suggests, provides a whole new Roulette experience for players in South Africa. It boasts features like Chain Lightning Numbers and Double Strike Multipliers, both designed to provide a lightning-charged live casino experience with amazing chances to win big with multipliers up to 2,000x.Dean Finder, CEO of Evolution Services SA, commented on the latest partnership: “Evolution is delighted to have launched the first dedicated live game show in South Africa with a valued partner like Betway.” Working with the professional Betway team and considering the quality of the product Evolution provides, I have no doubt in the success of this title and many more dedicated tables in the future!Exclusively for Betway PlayersThe game is designed exclusively for Betway players in the South African market and broadcasted from Evolution’s dedicated studio. Players can expect premium design quality and professional presenters, all of which are there to guarantee a prime live casino game show experience.Hailee Cook, Casino Project Manager at Betway South Africa, said: “We are thrilled to be launching our dedicated Betway studios where, in collaboration with Evolution, we have enriched the suite of our live dealer content.” Betway has also launched another studio that brings Roulette, Blackjack, VIP Blackjack, and Infinite Blackjack to players.“The addition of these tables gives our players a more interactive, exciting, and tailored entertainment experience,” Cook added.

Another Amazing Win: Mega Moolah Jackpot Pays Out €13.5 Million!
Big Win Another Amazing Win: Mega Moolah Jackpot Pays Out €13.5 Million!

Only days after the WowPot! Jackpot awarded €38.4 million to a lucky player, another Games Global progressive jackpot, Mega Moolah, brought joy to a Betway Casino player. The lucky punter won €13.5 million on Christmas Eve. Book of Mega Moolah for the GloryWhen the lucky Betway Casino player sat down to spin the reels of the Book of Mega Moolah slot on Christmas Eve, were they hoping for a Christmas Eve miracle? Well, we don’t know that, but we do know that they made a €20 bet and won the €13.5 million jackpot! Wow! Book of Mega Moolah is a relatively new slot that’s been around for around three months now, but it’s looking to become a popular slot for players everywhere.Andy Booth, Chief Product Officer at Games Global, congratulated the winner: We are absolutely thrilled to learn of this latest winning experience in conjunction with Betway and on Christmas Eve, no less.“We would like to extend our congratulations to the winner and look forward to making more winners throughout 2024 and beyond,” Booth added.Not a First Mega Moolah Jackpot at BetwayIn October 2015, another Betway player won a jaw-dropping €17.8m Mega Moolah jackpot prize when playing the original Mega Moolah slot. Not all jackpots are that large, but the progressive jackpots in the Games Global network have been awarding prizes on average every 10 seconds in 2023. Anthony Werkman, CEO of Betway Group, said: “Having previously held a Guinness World Record for the ‘Largest payout in an online slot machine game’, we at Betway are thrilled to have seen another customer take home a staggering multimillion-euro jackpot prize, again won on Mega Moolah, one of our most popular titles.As a leading casino operator, we are committed to bringing fresh and exciting titles to our platform in conjunction with Games Global, ensuring our players have a plethora of versatile gaming options and an ever-evolving gaming experience. All of us at Betway wish our warmest congratulations to the lucky customer!”

Moolah Continues to Make Dreams Come True with a €1.5m Win
Big Win Moolah Continues to Make Dreams Come True with a €1.5m Win

If you’ve been keeping up with our news lately you’ll remember we told you about the €7.7m Mega Moolah paid out at Unibet. In fact, it was just a few days ago and yet again Microgaming’s most popular jackpot online slot has made more dreams come true. A player at Betway Casino has just won a life-changing €1.4m thanks to this incredible game that continues to make dreams come true. Another Huge Jackpot You’ll find the game at dozens of online casinos and if there’s ever a game that could make your dreams come a reality it’s this one. No one can question Mega Moolah’s authenticity because once again the game has proven why it’s the most popular jackpot game in the industry. Just six days after the massive €7.7m win at Unibet a player wins €1,448,115.31 at Betway Casino. Mega Moolah pays out an incredible €1.4m at Betway Casino. The jackpot was won from their mobile casino and is now the second largest payout of the year. A lucky player landed the jackpot on Sunday 1st October and thanks to Microgaming the player will receive the cash in one lump sum.  Let’s Not Forget the Other Wins Betway players really do seem to be stealing all the limelight when it comes to jackpot wins! Do you remember back in 2015? It was one of the most notable wins in history when Microgaming was awarded a Guinness World Records title for the ‘Largest jackpot payout in an online slot machine game’. A player scooped a truly jaw-breaking €17,879,635.12 on this very game at this very casino!  Team Comments Anthony Werkman who is the Marketing and Operations Director at Betway commented “Almost two years to the day that we were celebrating our ‘World Record’ Mega Moolah winner, another Betway customer has joined the millionaire’s club. We send our warmest congratulations to him!” Davidd Reynolds the Games Publisher at Microgaming also added “Two hits and another instant millionaire made by Mega Moolah in less than a week! Congratulations to Betway and their player on this mega win.” And finally, we’d just like to send a huge congrats note from the entire AskGamblers team. 

Microgaming Sets Guinness World Record for Largest Payout
Big Win Microgaming Sets Guinness World Record for Largest Payout

Remember the story from early October about the Mega Moolah record breaking pay-out of £13,213,838.68 (€17,879,645.12)? Of course you do! You were spinning like crazy chasing this stunning jackpot yourself. Well, now it’s official - Microgaming has been awarded the Guinness World Records title for the ‘Largest jackpot payout in an online slot machine game’. Microgaming makes it in the Guinness World Records It maybe took a while, but finally the stunning payout on the Mega Moolah slot has made it into the Guinness World Records. After a thorough approval process with evidence submitted by both Betway and Microgaming, including ratification from eCOGRA, Guinness World Records has confirmed the win as a world record. And Microgaming now shares the Guinness World Records achievement with Betway Casino, and the luckiest soldier ever, Jonathan Heywood. “I’m pleased to confirm that the Guinness World Records title for the largest jackpot payout in an online slot machine game is €17,879,645.12, which was won by Jonathan Heywood, while playing Microgaming’s Mega Moolah on Betway's website. And Jon is certainly in the moolah now, thanks to his exceptional stroke of luck.” the spokesperson for Guinness World Records commented. And people over at Microgaming are also extremely excited about this great piece of news. There is that constant battle in who’s going to payout more between Mega Moolah and Mega Fortune slot, since both games have high progressive jackpots. But now, Mega Moolah has definitely taken the lead. “When news broke about Jon’s amazing jackpot win back in October, we were overjoyed – what an incredible and heart-warming story. We’ve achieved many industry records over the years, but to be officially awarded a Guinness World Records title is a special and proud moment for us all. It cements our position in providing the largest and most exciting progressive jackpot network in the industry. We can’t wait to hang the certificate in our office reception!” Roger Raatgever, CEO of Microgaming, added. A quick glance on the winning story In case you don’t remember, for Jon, the luckiest soldier from UK, all dreams of winning big became reality on 6th of October 2015. He simply placed a 25p bet on Mega Moolah slot and in the next moment he snatched £13,213,838.68 (€17,879,645.12) that transformed him into an instant millionaire. For the whole story, be sure to read our story Mega Moolah Pays Out a Record Breaking £13.2m at Betway Casino. Or perhaps you can visit any of the Microgaming Casinos and try your luck. Who knows, maybe you’re next in line to win big.

Mega Moolah pays out a record breaking £13.2m at Betway Casino
Big Win Mega Moolah pays out a record breaking £13.2m at Betway Casino

We’ve all been waiting on tender hooks to see who wins the Mega Moolah jackpot. And on the 7th October Microgaming announced that the jackpot, which hit a world record breaking £13.2 Million was won by a player at the Betway online casino. Here’s the story of how one lucky player became a multi-millionaire overnight! Drams certainly do come true! We all dream of winning. Winning Big. Now for one lucky player from the United Kingdom his dreams will be how to spend his winnings. Microgaming’s Mega Moolah, known for its massive pay-outs and life changing wins has struck gold with its latest record breaking drop. One lucky player makes history with the largest ever online slot win! Jonathon Heywood who is a 26 year old Soldier from Cheshire, United Kingdom won the jackpot shortly after midnight on the 7th October at Betway Casino. He won a jaw dropping £13,213,838.68. The exchange rate on the day turned this into the equivalent of €17,879,645.12, making himself the largest ever winner from an online slot machine. Instant millionaire maker Microgaming’s promise has always been to pay out their progressive jackpot wins in one lump sum. This means this astonishing amount will be paid to the player all at once. A perfect win to a well-deserved player and just in time for Christmas! Proof that slot machines really can change your life for the better. The soldier from Cheshire couldn’t believe his luck when the life changing figure splashed on his screen. And yet he still managed to make it into work the next day! A success story that has changed the life of one lucky player forever Betway Casino caught up with Jonathon who commented “It’s all so surreal, and I can’t come to terms with it just yet, I just kept staring at my screen and seeing this huge number in my Betway account”. Alan Alger who is the spokesperson at Betway commented “We are delighted for Jonathon and having met him the day after his win we can honestly say that it couldn’t happen to a nicer young man. We hope he really enjoys the World Record win”. Roger Raatgever who is the CEO over at Microgaming also commented “We have the longest-standing progressive jackpot network, having launched the first internet progressive jackpot in 1998, as well as the biggest, having paid out over half a billion euros to date. Our progressive jackpot network has set many records since its inception, but I’m absolutely overjoyed to say that our software has generated the world’s largest ever online jackpot win. Many congratulations to Jonathon on this life-changing and historic win!” We too would like to offer our huge congratulations to Jonathon on his impressive win! And there’s no reason why you can’t be the next big winner! It might be a while before the jackpot hits £13million again but one things for sure, Mega Moolah will continue to make dreams come true with its huge payouts. Take a look at our Microgaming Casinos list to see which casino you’d like to make history as the next big winner.

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