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Blacklisted

Betstreak Casino is a brand operated under the Betstreak Casino Affiliate program, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to total lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Betstreak Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 101 reviews
8.3/10
101 reviews
Complaint Response 9 complaints
3 days avg. 9 complaints
What we like
  • Games available in instant play mode
  • Mobile friendly
  • Live chat
  • Live games available around the clock
  • Bitcoin and conventional currencies accepted
  • Proven Fair
What we don’t like
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Betstreak Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.betstreak.co
Established
2016
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Chinese, English
Casino Type
Instant Play, Mobile

Betstreak Casino is an Asian online casino accepting both your conventional currencies and bitcoin. The site is available in both English and Chinese and is powered by Endorphina, Betsoft, Ezugi, iSoftBet, Pocketdice and SoftSwiss. Games are completely instant play; no downloads are required and the site is also mobile friendly. They also offer live casino and live poker games. Betstreak Casino is licensed and regulated under the laws of Curacao.

Restricted Countries and Territories

Players from Spain, the United Kingdom and United States are not able to play at Betstreak Casino in any of the currencies including bitcoin.

Virtual Games

Players can enjoy a large number of video slots from a number of gaming providers. They can easily find their favourites games with the casinos ‘Search’ tool or they can browse through for a lucky pick.

Games include the Aztec Magic Slot, Book of Pyramids SlotLucky Blue Slot and Slotomon Go Slot. Players can also enjoy the hunt to big wins with a number of jackpot slots.

There is a selection of table games which includes variants of blackjack and poker games. These include American and European Roulette, Roulette VIP and lots more.

Video poker fans can also enjoy their games which include Jacks or Better, Poker Pursuit, Vegas Joker Poker and many more.

Live Gaming

When it comes to the thrill of a live dealer players will not be disappointed. Go head to head with players on games like Live Blackjack, Like Keno, Live Automatic Roulette and many more.

Mobile Gaming

The casino is completely mobile friendly and works well with most tablet devices. Players can restart their gaming sessions on the go, wherever they may be with some of the casinos best games at hand.

Support

There’s a live chat facility available, however this isn’t currently open 24/7. For times when an agent isn’t available to help, players can turn to their online contact form for a prompt response.

Security and Fairness

The casino uses advanced encryption methods to keep players personal and financial details safe and secure. Their games are also proven fair with the use of random number generator.

StallCation

Complaints

Read the complaints other players have left for Betstreak Casino. Learn more about complaints.

Show all complaints
Betstreak Casino - Withdrawal declined with absurd reason
Hello guys, So i am always looking for a new casino to try out on Askgamblers. I watch the new casinos section a lot and try some on them out. If the casino has a good rating il sign up and play a bit to see if i can get any luck. This time it was Betstreak.co, nice ratings, fast withdrawals, pretty okey user reviews so i gave it a try. After a few hours of spins i won some serious money. I deposited 10 euro's and made it 500 euro! I was pretty happy i can tell you that. So i decided to cash it out. I send them the documents needed for verification and made a withdrawal request of 500 euro via trustly. After a day i asked the guys on live chat to see if there was any news about my withdrawal. The awnser was no, i had to wait. After a long day at work i tried my luck again on this casino. I canceld the withdrawal of 500 euro and decided to play a bit till i reached 400. So i did, i clicked a few games here and there, won a bit lost a bit. After an hour or so i couldn't load any games anymore, they all gave an error telling me that the games i tried to play where not availeble for my country. Well that's strange, i played them a few minutes ago and there was nothing wrong. I contacted live support and they told me that it maybe was a glitch and i should check it again after an hour. I decided that this was the right time to just withdrawal the 400 euro and wait for the verification progress to be finished. So the next day i wanted to log in again at Betstreak.co and suprisingly, my account was blocked out, i could not login. I opend op live chat again, and they told me they didn't know what was going on and that i have to email the support team of Betstreak.co. They didn't awsner me or didn't even give a notice about why my account was blocked. After hours of waiting i get this email from them: Hi Sir, According to newly released netherlands regulations regarding online gambling, our gambling license forbid us from accepting bets from Netherlands citizens. Thus we have to forfeit your winnings and refund you your initial deposit. Best Wishes, Betstreak Support Team [email protected] Embark on a Winning Streak https://www.betstreak.co/ I think you guys will understand i feel absolutely scammed and very angry. To sum this up: 1. Askgamblers shows that the site accepts people from the Netherlands 2. When you sign up you can select the Netherlands as a country and you are welcome to gamble 3. They give you dutch deposit solutions at the bank transfer page (i could pay with my dutch online banking account ABN AMRO) 4. They accepted my dutch payment and i could play with that money i deposited 5. I could play those games for hours and days, there were no restrictions what so ever 6. AFTER i won 500 euro and did a withdrawal progress they say that dutch players are not accepted It all feels really really really wrong here and needs to get public. Not only i want my money back (it's 10 euro, no much but its a princible) but also think i have to right to get those winnings. I attach some files to make it even more clear what happend here. So the real question here is: I won that money on the very moment the games weren't country restricted, wich means i have the right to have that money send to me. You can't just change the rules by telling me in the middle of a withdrawal that the country is blocked. Oh and by the way they dont replay about me getting my 10 euro back.
staus Resolved
€400
Betstreak Casino - Runaround to process my withdraw request of $212
Hello Askgamblers.com, I had signed up an account with Betstreak casino on 27th December and had claimed welcome bonus 100% match plus 100 free spins.I deposited $12 and instantly I received 100% bonus plus 20 free spins (remaining 80 free spins not given till now). I played some betsoft slots long time and finally I managed to withdraw $212 after played 40X rollover requirements for bonus (Screenshot Provided). Then I played 20 free spins but lost and the rest 80 free spins were not given till now though support agent "Alex" informed me free spins promo was expired! However, After 24 hours on 28th December I checked my account and was noticed that they didn't process my withdraw request. Moreover they didn't reviewed my required documents which I had uploaded just after made withdraw request. So,I went live chat and talked with Alex who told me nothing to be worried,my withdraw will be processed soon,but nothing happened after waiting whole day. I informed Alex again that nothing happened,nobody had contacted with me but again and again said not to be worry. Finally today (29th December) I checked my account and surprisingly found my withdraw request was discarded and my docs were not reviewed! Immediately I went to live chat and got Alex to discuss but he was completely disable to give me a proper reason why they discarded my request! Now I am feeling very bad regarding this simple issue where I got payments from other Direx N.V. casinos within just 1 hour. Betstreak casino's payment team and chat agent services are completely unprofessional which I experienced very well. I have uploaded some screenshots for review. They didn't paid me in proper timely manner and discarded my withdraw request without any reason and also they didn't award me the remaining 80 free spins as part of welcome bonuses as they advertising on their home page. I need your help to find out the root and your help will be highly appreciated. Thank you.
staus Resolved
$
Betstreak Casino - Winning unjustly confiscated
I have been a member of Betstreak Casino for almonst 6 months and have made several deposits and some withdrawals. I am fully verified and have never had a problem with the casino, the payments have been fast and the support helpful. But I have now encountered a problem, at November 27th 2017 I claimed their 100% Monday VIP bonus with a 300e deposit after receiving a email about the promotion. After completing the wagering process my final balance ended at 1078e. I was very careful not to breach any of the T&C, did not play on any slot that was not allowed or exceeded the maximum bet limit. I tried to make withdrawals but they were discarded, I talked to the chat and they told me the matter was escalated to the relevant department. As I said I have made withdrawals before from this casino and never had any problem. I finally sent them a email wondering what the problem was. To my suprise I finally got this email : "Hi Sir, We have verified all your bets against our system with Softswiss Casino and the result shows a violation of our terms and conditions and recorded several fraudulent play. We there have refused your winnings and returned you your deposit." I tried to get information about what fradulent play I had made but the only answer I got was: "Hi Sir, The management's decision and how the system detected irregularities are simply beyond me. " After this I have sent two emails asking if I could get in touch with someone that could explain the decision but have not got any answer. That is why now turn to the Askgambler Complaint team, to resolve this matter and get my legitimate winnings refunded to my account.
staus Unresolved
€1078
Betstreak Casino - Reversing my 150 euro withdrawal without any reason, incompetent support
based on previous reviews and other gamblers experiences, I started playing here some time ago. after uploading my docs and waiting for 3 full workingdays to have them verified, i requested a withdrawal. I deposited 100 (no bonus), played different slots and tried to withdrawal 150. So far this has been impossible, every time i made a withdrawal (back to cc), the money was put back in my account without any additional information. Unfortunatly the chat has been very imcompetent and simply unable to give any kind of reason for this. To give you an idea of how bad it was, this is the initial chat: Hello. How may I help you? Me 09:53:51 pm hi i requested a withdrawal for my account 09:54:01 pm the money is discarded and put back in my balance why is that? Alex 09:54:21 pm Hi, there. Please stay connected while I check it for you. Me 09:54:47 pm ty Alex 09:55:38 pm Thank you for waiting. You can make a cashout request if you are going to withdraw at least USD40. Me 09:56:01 pm ok, my withdrawal was 150euro but it was reversed why Alex 09:56:44 pm Alright. The amount is less so that why it was not done. *thats Me 09:56:55 pm What do you mean 150 euro is 4x more that 40dollar 09:57:06 pm Alex 09:57:26 pm I apologize I thought it was 15 euro. Me 09:57:52 pm np, i deposited via cc yesterday 100euro played some hours, won som 09:58:04 pm so i requested 150 uploaded my docs Alex 09:58:21 pm For transactions within EU the minimum withdrawal amount processed with Wire Transfer is 500€/$/£ Me 09:58:24 pm but just a moment ago the money was put back in my account its not a wire transfer it was back to my creditcard Alex 09:59:13 pm Maximum withdrawal amount processed to a player is 7500 €/$/£ or 20 BTC per 7 days Me 09:59:24 pm ok Alex please help me and just tell me why my withdrawal was cancelled you give me all kinds of information but you dont answer my question 10:00:04 pm Alex 10:00:39 pm Within Europe the minimum withdrawal amount is 500euro. Me 10:00:47 pm for what? for wire transfers i understand that but this is not a wire transfer this is back to creditcard 10:01:03 pm Alex 10:02:02 pm May I have your name and Email so I can forward your query to the technical department. they will answer your query much better. Me 10:02:36 pm but please this is not a technical question this is a simple question Alex 10:04:00 pm I apologize I don't have knowledge on why the withdrawal has ns been stopped. There might be the reason of document. Me 10:04:34 pm ok,so there is no way to check, or reach the relevant department Alex 10:06:19 pm I can forward your query to the concerned department. Me 10:06:26 pm ok Of course i never heard back. I tried to withdrawal 3 more times, every time the money is put back in my account, no reason is given (my account is fully verified). I asked on chat total of 3 times, every time a simulair conversation as above. I emailed the casino, nothing.
staus Resolved
€150

Complaint Statistics

Resolved 7
Avg. Amount $ 2,146
Avg. Complaint Duration 9 days
Avg. Response Time 3 days

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Player rating
8.3/10 101 reviews

Top reviews from our players

I initially made a deposit of a total of 120 EUR. Played a few games and won nearly 3grand and withdrew the money.

Then I come to this site and was a bit worried that I wouldn’t be getting any of my winnings. I didn’t use any bonuses/bonus code with any of my deposits and I verified my account before I withdrew the money, a bill with my address, license, and a photo of my debit card hiding the numbers.

A total of 4 days later the total amount I withdrew was in my account. Happy with Betstreak casino. :)

Hello Dear Bertrandospaventa, Thanks for your feedback. We are very glad that you are happy about so many features on our casino! Keep it steady! Good luck to you! :) Best Regards, Betstreak.

user avatar

They’re customer service is excellent!! They’re are so on top of things, as soon as I use a new credit card to make a deposit, they don’t wait for me to request a payout before asking for the front and back copy of the card for my file. They keep everything updated on my file so that the payouts are smooth without running into any bumps.

I’ve put plenty…I mean plenty.. of money into their casinos, but I’ve also cashed out a bit as well.

They’re bonuses are awesome, their VIP loyalty program is far superior than any other online casino out there.

They’re payouts are so fast and I’ve never had any issue with depositing a check or getting a wire transfer from them.

Dear Alexander, Thank you for your feedback for Betstreak Casino and for rating us an amazing 10 Stars. I am very glad that you are enjoying on our casino. See you soon! :) Best Regards, Betstreak.

user avatar
Inactive user
10/10

My site adviser over chat was Melisa, she was very quick to respond, and was very knowledgeable about my query. I asked so many questions I must have been a right bother but she dealt with me extremely kindly, professionally and quickly. One final thank you to Melisa and I will definitely be recommending Betstreak to friends.

Love this casino. Really generous with bonus, the people there are lovely and withdrawal are fast and easy. Definitely recommend to everyone!

Inactive user
10/10

I really love playing at betstreak. I'm new to online gaming and I've played at a handful of casinos and this is my favorite so far. Payouts are quick, support staff is really helpful especially for a new person, and I really love the game selection. I highly recommend!

Thing I dislike is, most of the times the games are running cold, need to improve..

Inactive user
10/10

It’s a really new casino and I think they’re still working on creating more games, getting a live casino, and the support staff so far is just average. However I think Betstreak has lots of potential and I’m going just keep my account active. It takes most casinos just over a year to really hit their stride so this this year is going to be really key.

The variety of games is really good and the layout/interface is simple. I think they just need more live apps and this will take off.

This is the 3rd time I deposit, I got 75% deposit bonus!! Even the cashback bonus I got it too! Thanks you for the service.

Customer support team should be more improvement and more efficiency on replying customer. Because I was wait too long for this time... but its okay, I still will keep visting ^^ Hope the next time I can see their improvement. TQ

Inactive user
7/10

They do a lot of promotion, I get my first deposit bonus 150%, just verification is slow.

Really top casino. Enormous list of games. Good bonus and payment policy. Rate 10/10.

Good games, support was fast when needed, fast verification process and payout.

Need to improve promotion. Add more bonus promotion.

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