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Betstreak Casino - Refused to honor their own promo offer, refused to return my deposit

RESOLVED
Inactive user
posted on December 28, 2017.

On first christmas day I received an email of a 100% bonus + 100 free spins if I would deposit 100 euro on their casino.
So I felt like doing it, felt like playing some slots. I went into live chat to ask for sure if I would get the bonus and the live chat guy said I would.

So I made my deposit and I didn't receive the bonus. Went into live chat again and he then told me this bonus doesn't apply today, while I got an email about the exact same day???? He said he would send this on to support and they would email me back within 24 hours. Now 48 hours I still didn't get a message back. I decided to withdraw the money I deposited since they didn't give me what they promised via mail. And now they cancelled my withdrawal, twice. I never had a problem withdrawing money on their site, done it twice before and now it's all starting to look like a scam. I keep hearing "I'm sorry for the inconvenience." But meanwhile I still didn't get my bonus nor do I get back the money I deposited.

Inactive user
posted on December 28, 2017.

Meanwhile I got a reply via email and It's finally solved, you can close this.

AskGamblers
posted on December 28, 2017.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Betstreak Casino complaints

  • 7 of 9 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 2,146 USD avg amount

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