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Betstreak Casino – Stalling verification and payment for over a week

RESOLVED
Complaint Info
Disputed casino Betstreak Casino
Reason Delayed payment
Amount € 1302
Posted on February 21, 2018

I made second deposit on Betstreak casino. I won 1302 €. I did not break any bonus rules. I only played Tipsy Tourist with 5 € stake. I have sent documents for verification on february 7. Document have not been processed. Casino does not answer to any messages. I can not recommend this casino. I hope this complaiment can help my to get my money.

Posted on February 23, 2018

Hi Sir,

I am very sorry for your bad experience with us at Betstreak Casinos. I would like to apologise for the long wait as our it was recently the Chinese New Year festival and our finance department was away for a period of time. We are glad to inform you that your withdrawal has been approved! We hope this solves your query.

Posted on February 25, 2018

I wonder about your explanation. Will you confirm my next withdraw now? The maximum amount for withdrawal is 500 € per day. I just hope to get the rest of the money quickly without any unnecessary delays.

AskGamblers
Posted on March 1, 2018

AskGamblers Complaints Team have just extended the response time frame with another 96 hours hoping that Betstreak Casino management will soon jump in with an update on this complaint.

Posted on March 3, 2018

Thanks for the helping me AskGamblers Complaints Team. I finally got the money.

Posted on March 3, 2018

Hi Sir,

And a winner you are. First of all, please let me explain what has happened over the month. Initially, your gameplay was reported as suspicious by our software provider, Therefore, the bet verification took longer than we liked. After which it was the Chinese New Year holidays, where many companies were closed for 2 weeks. We hope for your kind understanding in our situation and this long holiday only comes once every year.

Putting aside all this, you are a WINNER, like what your name suggest. And I believe this is something worth celebrating about. Hope you had a happy winning streak with us, and may you always be on a streak.

AskGamblers
Posted on March 7, 2018

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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