In April I had a big win at Betstreak casino ($10,500.00USD) I’m yet to receive any of it - see timeline below for a brief breakdown of my attempts to progress things.
10 April 2018: I deposited $100USD via Neteller, there was no bonus received with this deposit.
12 April 2018: Documents uploaded.
14 April 2018: Withdrawal requested.
14 April 2018: Email (screenshot attached) from Betstreak confirming withdrawal request had been received and congratulating me on my big win. Advised that bets and documents were in process of being verified. Also that my max withdrawal amount was $500USD
Following receipt of the above mentioned email I submitted requests for maximum amount of $500USD, each request on seperate days. Requested withdrawals sat ‘pending’ then would all change to ‘discarded’ (screenshot attached). This process was repeated a few times, during which I replied to the email which originally confirmed my request, and send a number of follow up request emails.
I’ve had no reply. I’ve received no further emails or advice as to what the problem is, assuming there is one? I can’t see what it may be? And in any event my documents are still sitting as ‘pending’ three months after being submitted. Live chat can only advise me to email support and say they’ll pass on my concerns.
Feeling frustrated and disappointed.