Betchan Casino

This Casino is horrible support agent. My 1st and 2nd deposit I didn't receive bonus. I contact support agent and I had to wait long time. Then one of them told me my 1st deposit I didn't put bonus code but I am 100% sure iIdid it. 2nd I did't put it correctly that's maybe possible. I request refund my money because I have not played anything yet. They told me only way is cash out to cash out have to send them all the document. They telling me if I want they can add up my bonus then II let them do. My 3rd deposit I made sure not made any mistakes then still didn't received the bonus. I contact support argent after wait more than an hour one of them respond. Telling me I didn't put bonus code, but that wasn't true. I told I did and also mentioned had problem 1st and 2nd deposit. Then he said first and second because I put bonus code that's why I received bonus but third I didn't put bonus so I will not receive the bonus. Then I told him to read the history. Mentioned 1st deposit told me didn't put bonus code and 2nd didn't put correctly then after they add up the bonus then he said it's impossible. I request him to read chat history he just close the chat.

I like the games and the first four deposit bonuses which gives you more playtime. They have a total of 4 welcome bonuses which is better than most casino's. They are a part of N1 interactive casino's which is/was solid in my opinion.

Horrendous experience with an online agent just now. He refused to add the Monday reload bonus to my account. I made a deposit today using the code AMSTERDAM but the bonus was not credited to my account. I went to live chat inmideatly and explained the situation.

The support agent told me that I did not fill in the code and that he wouldn't add it manually. I 100% filled in the code AMSTERDAM before making a deposit.

After a long conversation the agent in question kept giving the same explanation. I asked 7 times to speak with a manager and he flatout refused to forward me to one. In the end he told me that only VIP players are able to speak with managers.

I am a member with most of the N1 interactive casino's and my favourite one is slotwolf. I have nothing but love for them, however this behaviour from the agent on betchan and my overall experience with them where some agents seem like bots is not a good sign. This is not a complaint to be solved, I lost my deposits of 100 euro quickly after that and I will never revisit them again.

I have been a member of this casino for really a long period of time and during the gambling experience I become a loyal customer. I love customer support treatment: they are very helpful and patient. Basically I enjoy all the casinos on the platform but betchan was one of the first casino I registered at, that is why probably I play there mostly.
I love game variety, payment options, bonuses they offer and fast withdrawals.

I do not want to write any bad things about the casino. It annoys me when I lose and it excites me when I win obviously.
I also recommended the site to my friend who also like to gamble at the weekends and they also enjoyed playing there.

There has been so many times they did not pay winnings bets on live blackjacks, both of my betting money and wining amount just not happens to add into the balance. I tried to contact live chat CS which they were not helpful at all, they are like a robot tell you to just reload the website clear cookies and just wait, of course, it is not helping. At the end I had to email the manager, she is very responsive and helping. However, 4 bets that I needed to get the money back only happened to get 2 of them given money back, as I had a screenshot of my games proven I won, if not, good luck, they tell you you lost the games (clearly I did not) and you just won't get the money.

Very disappointing of the system so many mistakes on the technical problems.

Trustly as payment option.
Had a moderate good experience when opening an account at a different site also owned by N1 Interactive Ltd which made me try this site, but would never had done that after the bad experience I then had.

Stay out of this Casino (and all other sites owned by N1 Interactive Ltd) at all costs.
-Minimum 3x deposit turnover requirement even without any active bonus.
-Low withdrawal limit (4000 EUR).
-Stalling withdrawal by absurd verification process: when ID, invoice and bank-account screenshot had been uploaded they kept asking for more and more personal docs e g "a photo of yourself holding your ID in your hand", “source of income”, etc. They also threaten to close and confiscate all the funds.

The casino has numerous payment methods (including Bitcoin).
Excellent promotions, which are divided into welcome and long-term actions.
A wide range of casino games and live releases.
Customer support is also available via live chat on public holidays.

A good all rounder with some nice rewards but swimming in red tape. In all manners this is good but they have some limit that are not be able to cross. Need to check about this.

Not for those that don't like a rulebook as thick as a bible. T&Cs are very restrictive. They have to define their T&C before everyone can start playing.

Great casino. Free spins mass, repeatedly won from free spins and withdrew. Great gift system for bets. The tournament for bets is also excellent, on Saturdays lifting free spins. The support service is at the highest level, always in touch. Output to the card within 2 days, sometimes it was a little more, but the main thing is that they go out without problems!

Like for me, the most important thing in such casinos is the excellent graphics, the clear interface and of course, honesty. I have already withdrawn money for several times, although the amounts were not large, cause I didn`t win pretty big. Betchan does not cause any complaints in this aspect – with regard to the “picture”, everything is rather moderate, without undue brightness, what and where to press is also not difficult to understand. Everything is divided into categories, both games and casino functions. I liked the Software amount and various payment methods. Once, I applied to the technical support, they solved my problem in the next couple of hours.

Big variety of games,from slots to live casino, they have it all. I love the way Lena, the Vip manager works. As I see in other comments and how I feel it myself she and her team are incredibly good for there costumers. Big advantage as well is the quick payouts.

I cant think of any issue or argument what should be an point of discussion. And if I have something, Lena helps me right away. Only love for Betchan.