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bCasino UK is closed, please try these instead:

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bCasino UK

Player Rating 58 reviews
7.5/10
58 reviews
Complaint Response 4 complaints
2 days avg. 4 complaints
What we like
  • Instant play
  • Live chat is open
  • Mobile friendly
  • Live casino available
  • SSL encryption
What we don’t like
  • Limited poker games
  • Live Chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


bCasino UK Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.bcasino.co.uk
Established
2018
Licences
UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

bCasino UK is an online casino where members have access to a range of games from video slots to table games to live games. Members can enjoy titles here from multiple providers which include Play’n GO, NetEnt, Microgaming, Booming Games, NextGen Gaming, Elk Studios, Nektan, and Lightning Box. The site can be played in English and can be reached instantly through a web browser or through their mobile casino. bCasino UK are licensed and regulated under the laws of the UK Gambling Commission.

Restricted Countries and Territories

The casino can only accept players from the United Kingdom, Canada, Finland, Gibraltar, Guernsey, Isle of Man, Jersey, Norway and Sweden. A full list of restricted countries can be found by using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

bCasino UK is also fully compatible on the go so members can log in and play from a smartphone or tablet device. No app is required players simply need to open their mobile browser and enjoy.

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption which keeps players personal and financial transactions secure.

They also use a random number generator to keep games fair and random.

StallCation

Complaints

Read the complaints other players have left for bCasino UK. Learn more about complaints.

Show all complaints
£1,115.10 withdrawal leading to excessive verification lasting over 2 months and 35 emails
I have an ongoing issue with bCasino which has now gone on for over two months.

To date I have provided bCasino: 1. Photo ID, 2. proof of address, 3. back and front of my debit card used to deposit, 4. *proof* of the number phone belonging to me by showing them my phone bill, 5. further phone verification whereby they rang me up and asked me thorough questions, 6. selfie verification whereby I had to hold my passport beside me, 7. a full source of funds declaration form where I had to fill out my job title, annual income etc.

This has gone on over 35 emails, many of which I've had to chase up multiple times on live chat for them to even provide a response.

They have also asked me for source of funds by showing them a bank statement in order to justify the £500 and £200 I have deposited to the site (both on 29th March). I showed them a bank statement showing recent gambling winnings as this more than justifies the deposit amounts. They are arguing many different arguments in order to attempt to avoid paying out. They are saying that my job does not allow me to afford to deposit these amounts as I am a club promoter and my salary on the declaration was £15k-£25k. I made it clear to them that my gambling funds are kept separate to my income. I don't gamble with the money I'm supposed to pay bills with.

They also asked to see the first payment into the account. Even though I shouldn't have had to do this, as the gambling winnings justifies £700 in deposits, I showed them the first payment into the account which was from a casino who didn't accept Mastercard withdrawals. I opened this account so I could get the winnings out.

Now bCasino want to see proof of the Monzo account dating back months. Where does this stop?! Do they need to see a payslip from 2016 where I used these funds to gamble, and kept this gambling fund separate ever since. I have made this crystal clear - I use a separate wallet to gamble and don't use my wages. I have proven where the £700 I deposited came from.

I would urge anyone and everyone to please steer clear of bcasino as it is a massive headache. No other casino I have come across will subject you to this level of harassment when you have adequately verified your account.

I would also like to know why the ridiculously stringent verification measures on the phone verification and selife ID etc.? If it was my source of funds which you wanted to investigate, why were these other measures so ridiculously interrogative?

My withdrawal amount was £1115.10 requested on 8th April

I demand bcasino pay out as I have justified my source of funds and bcasino are just claiming gambling winnings can't be accepted as a source of funds. They want me to track the funds back indefinitely until I give up. There is no end to this, and it's purely an abuse of AML procedures to increase profit.

I urge you to force bCasino to pay my withdrawal immediately

Nadia
staus Rejected
£1115.1
Refusal to pay winnings due to twisting of term in wagering
On the 01/04/2019 i deposited £100 for bcasino'a 50% deposit bonus found here: https://www.bcasino.co.uk/promotions/daily-reload-bonus/?lang=en&desktop=true.

I started spinning on a medium variance slot called Gonzo's quest, regularly advertised over numerous casinos globally. The slot is such a regular i assumed it would not have any rules around wagering contributions.

I was spinning at £4 spins and hit a couple of nice wins getting my balance to over £1,000. I decided to check my wagering progress for the bonus, and then noticed that it was in fact only contributing 10% to my wagering progress, something i normally only see on blackjack or super high variance slots like dead or alive.

I did not try to abuse the system in any way by hiding money in blackjack, or slot bonuses. I simply switched to a slot of similar variance and spin size. I believe it was Jackhammer 2 at £5 spins. I finished wagering at a balance of £1,750. i was sent a verification request the next day and sent photos of my bank card. It was accepted and everything seemed fine until i recieved another email stating that i had broken a term in their terms and conditions for wagering. A term designed to stop people multiplying their balance via blackjack, roulette or other means that they had twisted because i simple switched from one slot to another of very similar variance and RTP. It seems a blatant backhanded excuse to avoid paying out a winning customer.

I have held detailed discussions with their customer service and they refuse to budge on this matter. So have let them know i will be raising this with you as an external dispute. I can send you any further information if and when you require it.

Many thanks,
Tom
staus Resolved
£
bCasino - Delaying payment by excessively using GDPR regulations to avoid paying a cash win

Hi,

I deposited £500 to bCasino on 5th September 2018 and somehow was bonus banned after my first deposit which in itself seems suspect, but then as I had to turn the money over in order to withdraw - I wagered the £500 on roulette and won £7,200. I had originally deposited to claim the welcome bonus part 1 which was £500 after they confirmed on Live Chat I was eligible.

I then proceeded to send in all my usual verification documents. Following that, they then asked me to provide source of funds, I showed them a transaction on my bank that was my monthly wage from my employer at the time which covered the £500 deposit as well as being within 3 months of the deposit to bCasino (proof of this email correspondence and also what I sent is attached). However, they have rejected this and are asking for full 3 months of my bank statement showing all transactions which they don't have a right to. I know full well that my income is more than enough to meet GDPR regulations as i have used said income to pass Source of funds requests at other casino's previously.

They are using GDPR as a way to purposely slow pay me rather than use it for legal obligations. How are they able to decide that my salary was not what funded my bcasino account or not even though it was?

From my perspective it seems that like the casino are trying their upmost to avoid paying my win as i'm certain had I lost or only won £500 say, I would have not had these issues. This has been ongoing for several months now and at one point I even thought I may get the payslip accepted as they asked for it but to no avail.

In previous correspondence they argue that they can't prove my deposit of £500 in June was related to my deposit in September but if that is their standpoint, how can they prove anything was - for example if i already had £2000 in my bank and then my Dad borrowed me £500 to help with my rent and that transaction appeared directly below the bCasino transaction, would they argue this has been funded by my Dad? I'm sure they would!

Can you please help my case by speaking to them and explaining that my monthly income (of over £1200) is sufficient for a source of funds request for a deposit of just £500!

Please let me know what supporting evidence you would like to help with my complaint.

Thanks

Arron

staus Resolved
£7200

Complaint Statistics

Resolved 3
Avg. Amount $ 3,177
Avg. Complaint Duration 14 days
Avg. Response Time 2 days

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Player rating
7.5/10 58 reviews

Top reviews from our players

The casino is cheating! If they say that for a deposit of 10 euros they give 100 free spins without a wager, then this is a scam. When you unscrew them, you will not be able to withdraw money. They are blocking the output!!!

Hello Meromax. In response to your review, I would like to clarify what was already told to you by one of our support agents. When you are given a free spins bonus, zero wagering means that you don't need to complete any wagering whilst playing the bonus. Zero wagering doesn’t mean this is not a bonus. It is a bonus with all the bonus rules, terms and conditions attached to it, as it's still a gift given to you by our casino. For any withdrawal, you’d need to have at least €20 available. You have no wagering and have made many deposits, so it may be this minimum amount that you didn’t reach. That would have stopped you from being able to withdraw. Nothing else is blocking you. Lastly, I would like to once again remind the player that the use of abusive language is prohibited on our platform, as is stated on our terms and conditions. Should the player choose to continue to use abusive language when in communication with our support staff, we will be forced to block his account.

user avatar

Hello, an online casino that I started very fondly, the page structure is good, the connection is fast and the deposit types are very attractive. No money problem yet :)
because I've never won

The thing that surprised me the most was not being able to reach a few games like (Razorshark +...) which is very interesting. Sometimes I go in and check if there is any addition I will continue to play there..

Takes too long to withdraw funds, even if you provided all the documents, and service chat is not available. Feels like being scammed little by little.

The selection of games is amazing and Kelvin on the live chat was extremely helpful when I won!
I also like the general layout of the website with the London iconic photos.

I was a little confused on how to make a withdrawal as I had a bonus offer but it was easy enough to figure out once I reread the info in the cashier.

Dear KIRSTD99, Thank you for taking the time to provide your feedback. Firstly, we would like to congratulate you on your win and we are delighted to hear that you are enjoying the site and the selection of games available. Your positive feedback will also be passed directly to our agent Kelvin in relation to the support he has provided. If you require any further assistance going forward, please do not hesitate to contact us via our Live Chat Support or email and we will be more than happy to assist. We would like to wish you the best of luck and look forward to speaking with you again soon. Kind Regards, bCasino

user avatar

Very good variety of slots, my favorite rainbow riches. Love playing.
Only use money on slots I can afford to loos. Very nice set up and loads of different choices.

Like a lot of people are saying, I 100% agree. Verified in march, put over £300 pounds on. Now making it very difficult to withdraw. As soon as my money is withdraw I don't feel like playing again. I was verified in march I wouldn't have put more money if I new it was going to be so difficult to withdraw my winnings.

Dear MEANGIRL40, We would like to thank you for your kind words and the feedback you have provided. Here at bCasino we pride ourselves on our vast selection of games from different game providers, which we are frequently adding to. We are very sorry to hear you are not satisfied with the withdrawal process. We aim to process all withdrawals within 3-5 working days. We may request additional documents for reasons such as different payment methods being used, for example. We would like to thank you for your understanding in this matter and are always here to help. We wish you luck going forward and if you need further assistance please contact our support staff. Best Regards, bCasino

user avatar

Super fast withdrawal, great choice of games, excellent customer service despite chat being down due to covid-19, fast friendly e-mails that deal with your issues - great team!

No play n go games which I do personally enjoy, but loads of other greats to play and found a few new faves not played before. So not much thumbs down guys!

Dear BIGBOY67, We would like to thank you for your kind words and feedback. We appreciate your understanding regarding the current situation and hope to be operating our live chat support as soon possible. New games and providers are frequently being added on to our site, so please keep checking for updates. We are happy to hear that you have found a few new favorite games on our site. We look forward to seeing you online soon and hope you are keeping well. Please feel free to email us if you need any further assistance. Best Regards, bCasino

user avatar

I only joined the casino last night, Deposited £200 without using the bonus offered. Managed to get the money up to £7500 from my £200 playing my favorite game dreamcatcher:)
Received an email to send through documents for verification - all processed very quickly from prompt responses from the team. Spoke to Kelvin this morning who verified by account! great guy who helped out massively. Waiting on withdrawal currently- so will give further feedback after this is processed! Cant fault this site! Seems a good upcoming casino that will no doubt get bigger.

Dear CAILONDON, We would like to extend a big thank you for your positive feedback. We are happy to hear that your experience with Kelvin and ourselves as a team has been positive. This will be fed back directly. We would like to wish you the best of luck and look forward to speaking with you again soon. Best Regards, bCasino

user avatar

I dealt with Kelvin and had a really good experience, it was like talking to your friend, he even went as far as congratulating me on pregnancy, They are a lovely group of people and go the extra mile to help you if you need it! My issue was dealt with straight away and there was no messing around! The payouts are really good and bonuses are not shy like they are on other casinos, it pays fairly! It’s just straight forward and easy to use.

There is nothing I can honestly say I don’t like, maybe could be better with more megaways games like safecracker perhaps just because it’s my favorite game!

Hi STACEYMH91, We appreciate the kind words and amazing feedback that you have provided regarding your experience with Kelvin and ourselves as a team. This will be fed back directly. In relation to the games onsite, we are frequently adding new games and providers to our selection, so keep a look out for new additions appearing. We would like to wish you the best of luck for the future. Kind Regards, bCasino

user avatar
Inactive user badge
9/10

The online chat support staff are helpful and friendly. The site is easy to navigate and they pay when you win.
I trust them now that I have played with them for a while.
Hope they stick around and grow.Very ☺

Can't place side bets on blackjack tables and sometimes
There are glitches when trying to play certain table games.I can't really fault them. More live streaming would be good.

Hello there, We would like to thank you for your kind words and the feedback you have provided. Here at bCasino we are always adding more games and game providers to our system so stay around. Happy your funds were received to you easily and quickly. We wish you luck going forward and we are here if you need anything. Best Regards, bCasino

user avatar

Amazing customer support
Great bonuses
I could go on all day if I’m honest as love the games/ layout etc and I’ve never had a problem in the year I’ve played.
Also helps that the first day I joined I only deposited 10 to “try it out” won over 8000 from that stingy tenner! And the wins just keep on coming 🤗🤑.

Dear Lisa, We would like to thank you for your positive feedback. We are very happy to hear that you have had such a great experience playing at our casino. Best of luck going forward and we hope to speak with you again soon. Kind Regards, bCasino

user avatar

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