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bCasino UK

Item: bCasino UK
Rating: 1
Author: Sharon D.

The casino is restricted in your country.

Player Rating 58 reviews

7.5/10

58 reviews

Complaint Response 4 complaints

2 days avg. 4 complaints

What we like

Instant play
Live chat is open
Mobile friendly
Live casino available
SSL encryption

What we don’t like

Limited poker games
Live Chat not available 24/7

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

bCasino UK Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.bcasino.co.uk

Established

2018

Licences

UK Gambling Commission

Company

GS Technology Limited

Affiliate Program

Oh My Partners

Languages

English

Casino Type

Instant Play, Mobile

bCasino UK is an online casino where members have access to a range of games from video slots to table games to live games. Members can enjoy titles here from multiple providers which include Play’n GO, NetEnt, Microgaming, Booming Games, NextGen Gaming, Elk Studios, Nektan, and Lightning Box. The site can be played in English and can be reached instantly through a web browser or through their mobile casino. bCasino UK are licensed and regulated under the laws of the UK Gambling Commission.

Restricted Countries and Territories

The casino can only accept players from the United Kingdom, Canada, Finland, Gibraltar, Guernsey, Isle of Man, Jersey, Norway and Sweden. A full list of restricted countries can be found by using the drop-down menu on the right-hand side of the screen.

Mobile Gaming

bCasino UK is also fully compatible on the go so members can log in and play from a smartphone or tablet device. No app is required players simply need to open their mobile browser and enjoy.

Security and Fairness

When it comes to security the casino uses a high level of SSL encryption which keeps players personal and financial transactions secure.

They also use a random number generator to keep games fair and random.

Deposit Methods

Payz, Maestro, MasterCard, Neteller, Paysafecard, Visa, Skrill, Pay by Phone, Citadel Instant Banking

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, MasterCard, Neteller, Paysafe Card, Visa, Payz, Instant Banking, Skrill

Withdrawal Fees

Currencies

British pounds sterling

Pending Time

3-5 days

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 3-7 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

NetEnt, Evolution Gaming, Play'n GO, NextGen Gaming, Aristocrat, Playson, Thunderkick, Nektan, Betdigital, Wazdan, Elk Studios, Lightning Box, Ainsworth Gaming Technology, Fugaso, Light & Wonder, Booming Games, Blueprint Gaming, Big Time Gaming, Games Global

RTP

Publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Members who enjoy video slots can enjoy hundreds of new and popular titles here from several gaming suppliers like Play’n GO, Microgaming, Blueprint Gaming, NextGen Gaming, Elk Studios, and Playson. Players can categorize games by each individual provider to make it easier to browse or can select the current hottest games. Titles include the Foxin’ Wins Slot, 7 Sins Slot, Hong Kong Tower Slot and Wild Toro Slot.

Those who prefer games like blackjack and roulette can also find games to suit here along with variants of other classic table games. These include European Roulette, Micro Blackjack, and Single Deck Blackjack.

There is also a limited selection of video pokers like All American Double Up, Joker Poker and Deuces Wild.

A small selection of other games can also be enjoyed like Hole in One and Wild Sevens.

Live Casino

Players who prefer the thrill of a live dealer can head to the casinos live rooms where games are hosted my male and female dealers. These include games like Live Blackjack, Live Roulette and Live Baccarat, open around the clock.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Support

Players needing assistance can use the casinos friendly live chat facility. The live chat is open from 8 am to 23:30pm and players can also contact the casino's support team via email.

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Complaints

Read the complaints other players have left for bCasino UK. Learn more about complaints.

Show all complaints

Submit complaint

£1,115.10 withdrawal leading to excessive verification lasting over 2 months and 35 emails

I have an ongoing issue with bCasino which has now gone on for over two months.

To date I have provided bCasino: 1. Photo ID, 2. proof of address, 3. back and front of my debit card used to deposit, 4. *proof* of the number phone belonging to me by showing them my phone bill, 5. further phone verification whereby they rang me up and asked me thorough questions, 6. selfie verification whereby I had to hold my passport beside me, 7. a full source of funds declaration form where I had to fill out my job title, annual income etc.

This has gone on over 35 emails, many of which I've had to chase up multiple times on live chat for them to even provide a response.

They have also asked me for source of funds by showing them a bank statement in order to justify the £500 and £200 I have deposited to the site (both on 29th March). I showed them a bank statement showing recent gambling winnings as this more than justifies the deposit amounts. They are arguing many different arguments in order to attempt to avoid paying out. They are saying that my job does not allow me to afford to deposit these amounts as I am a club promoter and my salary on the declaration was £15k-£25k. I made it clear to them that my gambling funds are kept separate to my income. I don't gamble with the money I'm supposed to pay bills with.

They also asked to see the first payment into the account. Even though I shouldn't have had to do this, as the gambling winnings justifies £700 in deposits, I showed them the first payment into the account which was from a casino who didn't accept Mastercard withdrawals. I opened this account so I could get the winnings out.

Now bCasino want to see proof of the Monzo account dating back months. Where does this stop?! Do they need to see a payslip from 2016 where I used these funds to gamble, and kept this gambling fund separate ever since. I have made this crystal clear - I use a separate wallet to gamble and don't use my wages. I have proven where the £700 I deposited came from.

I would urge anyone and everyone to please steer clear of bcasino as it is a massive headache. No other casino I have come across will subject you to this level of harassment when you have adequately verified your account.

I would also like to know why the ridiculously stringent verification measures on the phone verification and selife ID etc.? If it was my source of funds which you wanted to investigate, why were these other measures so ridiculously interrogative?

My withdrawal amount was £1115.10 requested on 8th April

I demand bcasino pay out as I have justified my source of funds and bcasino are just claiming gambling winnings can't be accepted as a source of funds. They want me to track the funds back indefinitely until I give up. There is no end to this, and it's purely an abuse of AML procedures to increase profit.

I urge you to force bCasino to pay my withdrawal immediately

Nadia

Rejected

£1115.1

Refusal to pay winnings due to twisting of term in wagering

On the 01/04/2019 i deposited £100 for bcasino'a 50% deposit bonus found here: https://www.bcasino.co.uk/promotions/daily-reload-bonus/?lang=en&desktop=true.

I started spinning on a medium variance slot called Gonzo's quest, regularly advertised over numerous casinos globally. The slot is such a regular i assumed it would not have any rules around wagering contributions.

I was spinning at £4 spins and hit a couple of nice wins getting my balance to over £1,000. I decided to check my wagering progress for the bonus, and then noticed that it was in fact only contributing 10% to my wagering progress, something i normally only see on blackjack or super high variance slots like dead or alive.

I did not try to abuse the system in any way by hiding money in blackjack, or slot bonuses. I simply switched to a slot of similar variance and spin size. I believe it was Jackhammer 2 at £5 spins. I finished wagering at a balance of £1,750. i was sent a verification request the next day and sent photos of my bank card. It was accepted and everything seemed fine until i recieved another email stating that i had broken a term in their terms and conditions for wagering. A term designed to stop people multiplying their balance via blackjack, roulette or other means that they had twisted because i simple switched from one slot to another of very similar variance and RTP. It seems a blatant backhanded excuse to avoid paying out a winning customer.

I have held detailed discussions with their customer service and they refuse to budge on this matter. So have let them know i will be raising this with you as an external dispute. I can send you any further information if and when you require it.

Many thanks,
Tom

Resolved

bCasino - Delaying payment by excessively using GDPR regulations to avoid paying a cash win

Hi,

I deposited £500 to bCasino on 5th September 2018 and somehow was bonus banned after my first deposit which in itself seems suspect, but then as I had to turn the money over in order to withdraw - I wagered the £500 on roulette and won £7,200. I had originally deposited to claim the welcome bonus part 1 which was £500 after they confirmed on Live Chat I was eligible.

I then proceeded to send in all my usual verification documents. Following that, they then asked me to provide source of funds, I showed them a transaction on my bank that was my monthly wage from my employer at the time which covered the £500 deposit as well as being within 3 months of the deposit to bCasino (proof of this email correspondence and also what I sent is attached). However, they have rejected this and are asking for full 3 months of my bank statement showing all transactions which they don't have a right to. I know full well that my income is more than enough to meet GDPR regulations as i have used said income to pass Source of funds requests at other casino's previously.

They are using GDPR as a way to purposely slow pay me rather than use it for legal obligations. How are they able to decide that my salary was not what funded my bcasino account or not even though it was?

From my perspective it seems that like the casino are trying their upmost to avoid paying my win as i'm certain had I lost or only won £500 say, I would have not had these issues. This has been ongoing for several months now and at one point I even thought I may get the payslip accepted as they asked for it but to no avail.

In previous correspondence they argue that they can't prove my deposit of £500 in June was related to my deposit in September but if that is their standpoint, how can they prove anything was - for example if i already had £2000 in my bank and then my Dad borrowed me £500 to help with my rent and that transaction appeared directly below the bCasino transaction, would they argue this has been funded by my Dad? I'm sure they would!

Can you please help my case by speaking to them and explaining that my monthly income (of over £1200) is sufficient for a source of funds request for a deposit of just £500!

Please let me know what supporting evidence you would like to help with my complaint.

Thanks

Arron

Resolved

£7200

bCasino - Withdrawal of 20 GBP now allowed prior full account verification

As for other players, I was scammed by bcasino too. I deposited £20 and they refused to award the first deposit bonus, without giving any reason.

I then requested a withdrawal for the initial deposit, untouched, I didn't play any game at all as I was unhappy that there was no bonus awarded. The casino has then send me an email stating that I have to perform some KYC checks, send documents of all kind, including pictures of my credit card (both sides) and receive a phone call. And that for my £20 pound deposited and never used to play.

From such a website, I am not sure I should trust a request to see my credit card. Total scam, demonstrated also by the fact that their chat service proved useless.

Resolved

£20

Complaint Statistics

Resolved 3

Avg. Amount $ 3,177

Avg. Complaint Duration 14 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

7.5/10 ● 58 reviews

Top reviews from our players

K-hall

7 years ago

9/10

Good range of games and great customer service via live chat - whenever I’ve contacted them regarding cashback or some minor issues with unfinished rounds on mobile, they have responded quickly to help

Dear K-HALL, Thank you for leaving us such a positive review. We're really happy to hear that you have been provided with excellent customer service from our support team and you're enjoying the bonuses. Feel free to contact us any time if you require any assistance and we'll be happy to help! Thanks for playing :) bCasino

bCasino UK 7 years ago

shabix97

7 years ago

9/10

Exceptional customer service, very quick and helpful. Matt was the guy I spoke to and he solved my issue in matter of seconds and I really appreciate that. Most online casinos lack a good customer service but in my opinion bcasino has it covered.

From my point of view it lacks some main game providers but other then that exceptional customer service and good website layout.

Dear SHABIX97, Thank you for taking the time to leave your feedback. We are delighted to hear that our support team have provided you with an exceptional level of customer service and this feedback will be passed on to Matt. New games and providers are frequently being added to the site, so do look out for new ones appearing! We look forward to speaking with you again soon :) All the best, bCasino

bCasino UK 7 years ago

dragolith

7 years ago

9/10

Some great games
Great support via Live Chat (Matt was awesome and congratulated me on my win!)
Awesome welcome package! Easy to use and easy to understand terms.

Could do with a few more games, but the ones there are good.

Dear DRAGOLITH, Thank you for providing your great review about our site! We are thrilled that you enjoyed your experience with bCasino. Our goal is to provide 100% customer satisfaction and it sounds like we have achieved that goal with you. We will be passing on this positive feedback to Matt regarding his excellent customer service. We are adding new games on a regular basis, so keep checking the site for new editions :) We look forward to seeing you again soon. Thanks for playing and good luck! bCasino

bCasino UK 7 years ago

Feebow

7 years ago

10/10

Customer service have been outstanding with this site -
Pascal has been so helpful. Whenever I’ve come through to him.

Some system errors with free spins, but other than that nothing. It’s all being addressed and dealt with professionally

Dear FEEBOW I would like to thank you for sharing this great review about our site! We are thrilled that you enjoyed your experience with bCasino. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We will be sharing your feedback amongst our team. Enjoy your time on our site and good luck for any future play. We look forward to seeing you again soon. bCasino

bCasino UK 7 years ago

Feebow

7 years ago

10/10

The system it’s self it quick, it’s up to date with all the popular games! The customer service team are great & always happy to help!
Really rate the site. It’s really well set out and easy to use!

Some tech issues, but all being dealt with regarding free spins.
No genuine complaints-

Dear FEEBOW Thank you for your marvellous review. We are happy to hear you are enjoying our online casino site and rate it highly. Your kind words are a pleasure to hear. We look forward to speaking with you again soon. bCasino

bCasino UK 7 years ago

micky1234b

7 years ago

10/10

Quite impressed the welcome offer was nice and there is a good selection of games and I made a withdrawal on my first session :)
Kelvin from the support team was very helpful and my account is in the process of being verified very impressed as its Sunday. I will be back to play again once I am fully verified :)

I love big time gaming and unfortunately these don't have them but its not really a issue as they have many other great games

Dear Micky1234B, Thank you for your feedback. Your review is much appreciated by all of us at bCasino. 👍 We are pleased to hear that our support agent Kelvin, assisted you in every way possible and went above and beyond to ensure you have the best player experience with ourselves. Take care and we look forward to hearing from you again. bCasino

bCasino UK 7 years ago

jfussinger

7 years ago

1/10

Deposited £200, withdrawal request for £4500. Removed my withdrawal and all funds in account without proving valid reasoning and with hidden sub rules that were not directly linked to their wagering pages.
A horrendous experience, with short unprofessional uninformative replies in emails.
Speaking using online chats about my account without doing security checks.
Was invited to deposit again with the site after account funds were wiped. Refused and asked for my account to be closed.

Dear, JFUSSINGER Thank you for your feedback. Firstly, I would like to highlight that we do take data protection very seriously at our casino and perform all necessary checks on accounts. In regards to your withdrawal, when you take a bonus from us, you are subject to terms and conditions during game play. These terms and conditions are provided in full when you claim a bonus from us. Any deviation from these t&c’s may result in cut winnings, which we informed you of via email at the time. If you require any further information regarding this please don’t hesitate to contact us. bCasino

bCasino UK 7 years ago

Bedga1

7 years ago

10/10

Like the games, if i get any problem, tech support is always there to help, very helpfull and very friendly. Had an issue, Kelvin helped resolve it in under a minute, gave a bonus for being a loyal member. Best site ever !!!!

Dear BEDGA1, Thank you for your kind review, it is much appreciated. We are happy to hear that you are enjoying our site. We are doing our best to provide the best level of support we can. We look forward to see you playing with us soon. Happy New Year ;) bCasino

bCasino UK 7 years ago

Lucian1501

7 years ago

10/10

Very good customer support. I wrote the wrong code when i joined and they fixed me up in few minutes. :) very nice casino

Dear LUCIAN1501 Thank you for your feedback. We are very happy to hear that one of our agents understood the error and was able to help you right away. Happy new year bCasino

bCasino UK 7 years ago

carolina1984

7 years ago

1/10

Dear Carolina, We are very sorry to hear that you did not enjoy your experience with bCasino. It does state in our terms and conditions that not all accounts are eligible for bonuses. In relation to the withdrawal of your deposit, then we have to ensure that all security checks are completed and you have been refunded. This is a standard practice with all of our players. Happy holidays, bCasino

bCasino UK 7 years ago