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Dear CLANKILA, Thank you for your Review. We appreciate that you have taken the time to leave such positive feedback regarding the customer service and we are delighted to hear that you are enjoying the selection of games that we have available. We are constantly adding to our games, so keep a look out for new ones appearing in the future. We hope to see you again soon. Best Regards, bCasino
Great communication and very fast help and support (kelvin) thanks for the great work great gaming site.well done bcasino. 👍🏼
No dislikes really as I am new to the site I have not experience much of it as of yet but as for now I just wait for the team to email me upon my withdrawal being processed soon 9/10
Dear NKAUR1, Thank you for your fantastic feedback. We are delighted Kelvin our customer support agent communicated with you in a great manner and was very quick at helping and supporting you. At bCasino, we pride ourselves at always giving our player's the best level of help and support we can. Kind Regards, bCasino
Decent game selection, great online support (manager sean esp good)
Good bonus promotions.
Fast and easy to join.
Many thanks guys for a good experience!
Games are limited with purely bonus money which I found restrictive.
Not easy to see wagering% and know where you are at, online support resolved this for me in mere moments though .
Dear RORYCAIRNS, Thank you for your feedback. We are very pleased to hear that you are enjoying our promotions and that joining was a nice easy process. We appreciate all feedback and we are always looking to improve our site, features and rules to make it an even more enjoyable experience for our players. We are also very happy to hear that our support staff have helped and guided you when needed. Thank you again for your feedback and we hope to see you soon. All the best, bCasino
Energoonz, Golden Ticket, Chinese New Year, Sweet Alchemy, Crazy Cows, Pimped, Easter Eggs, Gold King, Foxin Wins (All versions), Dragon Story, Judge Dredd, Maid o Money, Gorilla Go Wild, Book of Dead, Sevens & Fruits, Sweet 27, Golden Mane, Thunder Reels, Baker's Treat, Gold Trophy 2, Reactoonz, Casinomeister, Butterflies, Blood Suckers, Spellcast, Excalibur, Kings of Chicago, Simsalabim, Starburst, Dead or Alive, Gonzo's Quest, Fruit shop (All versions), Diamond Dogs, Demolition Squad, Koi Princess, Silent Run, Muse, Lost Island, Twin spin, Zombies, Hook's Heroes, NRVNA, Jack and the Beanstalk, Mystery Joker, Mystery Joker 6000, Big Foot, Xmas Joker, Piggy Riches, Moon Princess, Fruits'n'Stars, Monster Wins, Starmania, 1429 Uncharted Seas, 7 Sins, Golden, FU ER DAI, Mad Mad Monkey, Flowers (All versions), Mega Power Heroes, Fruits of Neon, Sails of Gold, Wild Cat Canyon, Sahara`s-Dreams, Stellar Jackpots Serengeti Lions, Legacy of Egypt, Myth, Hugo Goal, MULTIFRUIT 81 10%
All slots game not mentioned above 100%
All scratch games 100%
Well if you think of taking a bonus on this site I would recommend you to stay away as their wagering terms are rogue and completely out of line. If you just play with your own money it should be fine I guess. What an absolute joke that list is. You have an edge as a casino already, further restricting and not only that but restricting games to an extent like 10% counting is utterly pathetic and you're a disgrace. Please try to justify it, I dare you
Dear GAMBULAAH Thank you for your review. We are sorry to hear that you have not enjoyed your experience with bCasino. We do appreciate all your feedback and we are constantly changing and updating our site and rules to improve the player experience. bCasino makes no attempts to hide our wagering contributions and want to ensure clarity for our players. Some games do contribute 100% to wagering, some 100% and table games 0%. We do offer generous bonuses and our support staff are available 24 hours a day to answer any questions you have about the games and their wagering contributions. All the best, bCasino
The quality & experience of their customer service made me to give this honest review on here! Matt who dealt with verification of my documents! Ian waited on the phone while I was sending the rest of the documents for their KYC. Then won a little.... Withdrawal was made... John dealt with the processing of my fund which I have received it this morning. That was first withdrawal & it took around 5 working days. I do not usually recommend online casinos, but I have to do that with bCasino. The customer service will assist you however they can! They even remind you to treat it like ‘fun’. I don’t care how other websites giving bad reviews.
I don’t think I have any negative feedbacks other than more improvement to the website as well as their T&C. 9/10 is given so they can improve.
Dear DCMARS Thank you for your positive review! We are delighted to hear that you have had such a good first experience with our site and also that you have felt you are able to praise our staff so highly. We aim for all our players to have the best initial and ongoing experiences with us and look forward to seeing you back online soon. Thanks again for playing with us. Kind Regards bCasino
Easy to navigate, plenty of promotions and bonuses and I have won three decent amounts in the short time I’ve been playing on the site, and way more than I’ve deposited. Withdrawal was easy, I sent all the ID etc they requested on my first withdrawal and I had the money within a few days. I’ve just withdrew more wins, so we’ll see how long this one takes. Also the customer service is one of the best too, always on hand when needed, quick to reply and answer any queries you have. Matt is on the ball with everything bcasino, always friendly, cheery and helpful.
None yet lol. That’s pretty impressive tbh.
It won’t let me post this as it states my negative feedback is too short, so I’m filling it with this...
Dear A1ISON, Thank you for your review of bCasino. We are delighted to hear that you are enjoying the site and wanted to congratulate you on your wins. Any feedback is appreciated and we will ensure that Matt is informed of your positive experience. Dont forget, our live support is available 24 hours if you require any assistance (or just fancy a chat) We look forward to seeing you again soon :) Kind regards, bCasino
Great new casino. Easy to navigate and access some of my favourite slots. Deposit method easy enough to figure out and play. Software alright as expected and RTP very good. Definitely got my moneys worth and even made a nice profit.
Had a small issue uploading my legal documents which was resolved by a telephone call from a very helpful member of staff who resolved the muddle I was in. Thanks again Charlotte. Another issue is the withdrawal time. 5 working days to reach your account. 3 days pending. I usually request a weeks time out as not to reverse withdraw(I hate doing that). That's about it. Can't fault much else. Would be a 10 in it wasn't for the withdrawal time.
Dear Tangman 10304 Thank you for your review. We are pleased to hear that you had a positive experience at bCasino. We appreciate all your feedback.We are always evolving and reviewing our processes. bCasino is always being updated with brand new games, services and promotions so we hope to see you play with us again very soon. Kind Regards, bCasino
This looks to be an up and coming casino in the uk, smart design and easy to navigate, support staff are excellent and very polite and helpful.
Withdrawal time very good, I would recommend this casino to anyone.
Thanks for your help with making a withdrawal Richard such a polite guy
Nothing to dislike about bcasno they are first class
Dear LUCKYLEP2016 Thank you for your review of our casino. We are very pleased to hear of your positive experience with us and look forward to you playing with us again in the near future. Don't forget to check out our new promotions page on site, which is updated regularly with great deals for our customers to enjoy. Best regards, bCasino
Good to see a new site for a change, managed to cashout on my first deposit which is always nice, helpful live chat
Withdrawals could be a bit quicker. Could do with a few more providers, but there are enough slots.
Dear MCCULLJ Thank you for leaving us such a great review and congratulations on your win! We appreciate your feedback and we are always working to try and improve our service for our players. Keep an eye on our site, we are constantly adding to our providers and games regularly! We look forward to seeing you in our site again soon. Kind regards, bCasino
I believe the casino has misleading and suspicious bonus terms. I played a bonus and met the wagering requirements then upon withdrawal my bonus was deducted from my balance apparently this is standard procedure and in the fine print. 2 days later I received an email saying I had breached the T&C'S because I had staked more than 10% of the bonus value in one hand. My bonus was 100 pound on live casino with 40x wagering requirements i.e 4000-pound playthrough. In order for me to be compliant with the bonus terms, I could only stake 10 pounds per hand or the equivalent of playing 400 hands of live casino. The bonus offer expires in 3 days as well, so you need to play at least 170 hands per day at 10 pounds in order to be compliant.
Furthermore, there is no system message that tells you are betting too much. This way this increases the chance of players breaching the T&C's and also losing their balance which creates a riskless situation for Bcasino. They need to be more transparent in essence.
Dear SIMONHOROWITZ1 Thank you for your feedback. We always hope that all of our players have a positive experience, so if you can contact one of our agents on chat, we can discuss what we can do to turn your experience with us into something positive. Hope to hear from you soon. Regards, bCasino
Played this casino tonight totally amazing, great bonuses great communication and a fantastic operator called bradley. I found depositing easy and verification was swift and has all the great games, this site has the making to be the UK number 1 online casino.
I don't have anything negative to say about this site, and I've had plenty of negative stuff to say about online casinos in the past.
Dear LAURENCE1970, We are very happy to hear that you had a great time playing at bCasino, this is the experience we aim for with every player. We have tried our best to make the site user friendly and it seems that work has paid off. We would like to thank you for playing with us and also for your vote of confidence. We aim to be the UK's number 1 online casino and we hope you can stay for the ride. Also you may be happy to know, at the end of this month our live support team will be moving to 24/7 support. Kind regards, bCasino
The first time I've played on bcasino.co.uk I won £500 with deposit of £40. I was really lucky, but unfortunately after I didn't pay attention for a game and put bigger stakes and lost all because of my excitement.. I was very happy to meet friendly customer support team. Fantastic live chat. Operators appear very quickly. (in many other online casinos I had to wait ages until somebody appear and reply).
They also do good bonuses.
I can't say anything negative about them as I had positive experience with them. (Even when I lost money, I blame only myself, because I had all chances to withdraw and I didn't do that in right moment.)
Dear UNVIT111, Thank you for your kind words, it is nice to see some positive feedback. We would like to thank you for playing with us. It is our mission to make your experience here at bCasino the best. Our support team is always standing by to assist. Also you may be happy to know, at the end of this month our live support team will be moving to 24/7 support. Best regards, bCasino
Nice and promising layout of the website, good choice of games, easy to navigate website.
Not satisfied from the customer support. Had an issue with a deposit, the money were gone from my account and the customer care assistant wasn't able to solve my issue. Received the money the day after. Play blackjack with most of my deposits, haven't been able to gain some win, which I found really annoying. After the issue with the deposit and with the customer service agent, I decided to close the account.
My luck was bad in here, wish to all who tries this casino better luck.
Dear ANIKOLOV0911 We are sorry to hear that you have not been fully satisfied with the customer service that you have received from us. We aim to provide all of our players with excellent customer support, and we apologise that you feel we have not succeeded with that on this occasion. Thank you for the comments provided. Any feedback left for us is taken seriously and enables us to take into consideration ways in which we may improve our services and player experience going forward. We would like to thank you for your time that you have spent with us at bCasino, and wish you all the best of luck for the future. Kind regards, bCasino
Really fast response from the support team, games work nicely especially the mobile platform, made a decent win that has been paid out really quick.
Recommended !!!
The withdrawal limit it’s an issue, to be aspected from a new casino, hopefully this will change in the future
Dear MARFY06, We are delighted to hear that you have had an enjoyable experience whilst playing with bCasino. It is very encouraging to know that our support team have provided you with a quick response and that you are happy with the service offered. Thank you for the recommendation, and for the feedback you have given. In regards to the withdrawal limit, this is something that we will take into consideration going forward. We are constantly striving to support players needs in order to improve overall gaming experience. We would also like to congratulate you on your win and wish you the best of luck for future play. Kind regards, bCasino
Different Slot providers then usually found on other sites and a nice welcome bonus .
Responsible gambling section is easy to use and has allows you to stay in control, which is a change from sites burying this in their site and making it difficult to use.
No Customer Support - They respond faster on this site then their own,
Not enough games and the withdrawal process appears to take the max time, I assume if now one is on live chat then no one is processing withdrawals or verifying accounts.
Dear KNOBBO88 The reason it took close to 3 working days to process your withdrawal is because this was your first withdrawal and the requested documentation was only received on the 06/04/2018. Going forward any other withdrawals you make will be processed faster as we already have your documents verified. Once we received your documents your withdrawal was processed and paid within the times set out in our terms & conditions. I would like to thank you for your feedback, we will take your comments and try to adapt our system to better suit our players in anyway possible. We are constantly updating our policies and procedures so we can find the right fit for our casino and more importantly our players. Also you will be happy to know our support team will be going live 24/7 within the next few weeks, this will allow you to contact us via the live chat option on the bCasino site anytime for a quick response. Best regards bCasino
Games are great good wagering nice layout. Costumers service is great too. Spoke with Hayley she was very quick to respond and helpful. 🙂
Dear MARTYBOY33 Thank you for your feedback. We find it very encouraging that our team members are doing a fantastic job in providing a top class service. We hope you are enjoying your time with bCasino and we look forward to playing with you soon. All the best, bCasino
Customer service is top notch Hayley was quick to help resolve my issue. Nice selection of games. Good bonuses and realistic wagering highly recommend
Nothing to moan about really. So far so good and customer service have left me with a good first impression
Dear SABSSABS, Thank you for your positive review. We always like to try and ensure a players experience with us will b-enjoyable:) We are pleased our support team made you feel this way. We will be passing on your compliments to Hayley and I am sure she will be happy to hear you have left her this review. We're happy you have been enjoying our games and bonuses, we will add some more soon. Best regards, bCasino
Good selection of games and my first withdrawal was processed quickly.
I joined This casino and all was well, I requested a withdrawal and it was processed with a couple of hours. Since then every withdrawal I have made has taken the maximum time they specify. I believe this to be a tactic to make your reverse which I have done several times. I am now waiting on a withdrawal which after the third working day hasn’t been processed yet.
I would also like to add that I have experienced a couple of technical errors, the first was playing blackjack where my bet wasn’t accepted and it took then 3 days to refund me my money and then the second I was playing a slot game and during a bonus round which I had already got up to £44 the game crashed, I then contacted support who told me they would put it through to the technical team Then after several emails back and forth they then told me that I had only won £12 but would offer me £16 as a good will gesture. I believe this is completely unfair as when the bonus round triggered I was awarded 3 times my bet which equals the £12 plus I then got up to 8 times bet which is an extra £32 on top but the game could of carried on up to 100x the bet.
I would not recommend this casino to anyone!
Dear OJMUDDLE, We are continuously looking to improve our processes and to provide an enjoyable and responsible gaming environment, and to provide quick payouts of withdrawals. We apologise for the technical issues you experienced on our site. We do understand that it is frustrating when a game malfunctions. When this happens we work together with our game providers to correct the issue as accurately and as quickly as we can. Regards, bCasino
I have played on over 50 sites. This site has exceeded my expectations, they have a large selection of games some of which I had not seen before which was refreshing. The customer service is great.....when confirming my identity which most reputable sites need to do. I was phoned instantly by a English man to confirm my identity, the whole process only took a few hours to process my first withdrawal.
I also really enjoy that a large amount of the games have so many ways to trigger the bonuses, there a lot of slots out there that have only 1/2 ways to trigger a bonus. To keep me interested in slots I like to play ones that have 5/6 different types of bonus which a lot of there games seem to have with random triggers for a lot of the games.
I dont like to play with bonuses as all sites usually have high wagering requirements but they seem to offer some good bonuses. And they also have a loyalty points system in which you can redeem cash amounts that are withdrawable.
Hope this helps you decide if you wish to have a flutter....good luck
Not yet to have any but I see no reason I should have any in the future