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bCasino - Withdrawal of 20 GBP now allowed prior full account verification

RESOLVED
Complaint Info
Disputed casino bCasino UK
Reason Declined payment
Amount £ 20
carolina1984 United Kingdom Message
Posted on December 18, 2018

As for other players, I was scammed by bcasino too. I deposited £20 and they refused to award the first deposit bonus, without giving any reason.

I then requested a withdrawal for the initial deposit, untouched, I didn't play any game at all as I was unhappy that there was no bonus awarded. The casino has then send me an email stating that I have to perform some KYC checks, send documents of all kind, including pictures of my credit card (both sides) and receive a phone call. And that for my £20 pound deposited and never used to play.

From such a website, I am not sure I should trust a request to see my credit card. Total scam, demonstrated also by the fact that their chat service proved useless.

Posted on December 19, 2018

Dear Carolina,

We are sorry to hear about your less than positive experience with us.

As it was outlined to you in our communications directly, we do reserve the right to block certain accounts from receiving advertised promotions at our sole discretion. We understand your disappointment at not having received a bonus as expected although we can assure you that the funds in question have now been refunded. We apologise for any miscommunication regarding this and the requirement for you to complete any KYC checks but as your requested your money back through our withdrawal you received an automated email asking for documentation that would would require.

If you have any issues pertaining to the receipt of these funds then please let us know at your earliest convenience.

Kind Regards
bCasino

AskGamblers
Posted on December 22, 2018

Dear @carolina1984,

Please confirm if the issue has been resolved. Please be in aware that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

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