888 Casino

No response on verification of documents after submitting

$1,130

I was asked to submit verification documents which I did.

I asked for numerous updates with no response and that someone would get back to me. I’m over a month now with no one reaching out to say if my documents are approved and I still have not had the money sent to me ($6k)

You can a number of interactions below of me trying to escalate and asking to speak with a supervisor and daily I am given the runaround

Endless documents uploaded since August 5th

$6,000

Complaint #3366410

On august 5th after withdrawing $350 hours earlier I deposited some back on via E transfer. As this is the only way I ever fund my account.

After a run of good luck, I decided to cash out 10k of my winnings. I found it unusual that I did not receive my money within 30mins to 12 hours like every other time in the past.

After a few days of inquiring I was asked to provide a card that was so old and outdated that it no longer exists, then asked to provide bank statements for and account that is no longer open. I was then blocked from my account because I mentioned I wanted to pay some extra bills with the money.

After having my account restored, I reversed the 10k withdrawal like an idiot and lost almost half of it. Mangaed to turn revers withdrawal off, and request the remaining balance in a few withdrawals. Since then I have spent every day trying to get my money.

I have uploaded countless copies of any and all possible documents that can be useful, in many formats including all PDF's. My last upload being my bank wire instructions zoomed in, and highlighted arrows pointing to each of there listed information requirements. That was 5 or more days ago. Only silence since.

Any time I inquire I get the say copy and paste response check your email, it has been escalated to "whatever team" for Manuel review. You will hear back in 72. Hours. Or contact live chat. When I do that I get the same run around and 72hour timeline. Over and over again, I am embarrassed as I told people how awesome 888 was. I'll never say that again.

I just want my money and to be done with 888. I have never had this kind of issue with any other online casino. Don't play on 888

Blocked Withdrawals and Repeated Account Verification

$5,800

Hello,

I would like to file a formal complaint regarding my withdrawals and the repeated verification requests on my 888 Casino account.

It has now been about one month since I started trying to withdraw my money. I have made several withdrawal requests, including $1,000, $1,800, $1,200, and eventually a $4,000 withdrawal.

Since the beginning, I have repeatedly been asked to verify my identity. I have provided all the requested documents multiple times, including my three most recent bank statements from National Bank of Canada in Montreal, my Quebec driver’s licence, and proof of address through a Hydro-Québec bill.

I have spoken with many different agents, probably between 15 and 20. Every time, I receive the exact same response: “Please send your three most recent bank statements and your ID.” I explain every time that I have already submitted these documents several times, but nobody seems able to give me a clear answer or permanently resolve the issue.

What is even more confusing is that three days ago, I received an email confirming that my verification had been successfully completed and that everything was in order.

However, the very next day, I received another message asking me to verify my identity again.

How is it possible for you to confirm that my account has been successfully verified and then ask me to complete the exact same verification again the next day?

Today, August 31, 2026, I am still in the same situation and have received no clear solution. This situation is causing me a great deal of stress and has become extremely frustrating.

I have fully cooperated with your team and provided every document requested. I am now asking for a supervisor or manager to personally review my case, because I do not want to keep receiving automated responses or repeating the same process with a different agent every day.

I simply want a clear answer: What is actually blocking my withdrawals, and when will I receive my money?

Please take this complaint seriously and provide me with a clear and concrete response.

Withdrawal blocked requested verification for cards I never used

$8,000

I explained this clearly to the support team via live chat and email, multiple times, and offered full alternative verification: my CNP (Romanian personal ID number), a bank statement covering the relevant deposit period, and my ID card, which was already verified. Support repeatedly refused any alternative and insisted I must submit documents for the two cards I do not recognize, without further explanation or investigation on their end.

I have received only generic, templated responses that do not address the specifics of my case. My withdrawal remains blocked as a result, despite my full cooperation and willingness to provide any reasonable proof of the legitimacy of my funds.

I am asking 888 Casino to investigate this internally, confirm the actual payment method used for these disputed deposits, and process my withdrawal using the verification I have already offered (ID, CNP, bank statement matching card 3539).

Resolved

RON303

Verification taking forever to verify and cannot be contacted by mail or chat

Hi there,

I am writing to formally address the ongoing and unacceptable delay in verifying my 888 account.

Despite having uploaded all the correct documentation, my account remains unverified, and I am trapped in a frustrating verification loop. To make matters worse, the support channels are completely inaccessible:

1. Email Support Failure: When attempting to email your support team directly, my messages keep bouncing back as undeliverable.

2. Communication Breakdown: I have no way to reach out via live chat or email to resolve this issue.

3. The Document Loop: I have email evidence showing a completely disorganized process where your team approves certain documents, rejects another, and then repeatedly asks for re-approval of documents that were already successfully submitted and accepted earlier.

Furthermore, I am now unable to upload any additional documents because the platform interface locks me out of doing so, leaving me with zero actionable options on my end.

I have read numerous reports from other users on public forums stating that verification with 888sport has taken them months to resolve.

Can you help get my account verified and facilitate this process?

Happy to provide any the relevant confirmation and emails to this message.

Sincerely,

Locked out of account with no withdrawal

€3,500

I made several withdrawals on 888 casino in the amount of 1256 on August 1st. I usually received my withdrawals in the same day. I spoke to several agents regarding this matter I was told they needed my bank statement even though I provided it previously so I provided it again. I was told by an agent on live chat my withdrawal would be handled promptly once I sent this document. So I asked another agent again how long it would take but was never given a clear answer. Now I can't log onto my account.

Resolved

€1,256

Unexplained Rejection of Verification Documents and Delayed Withdrawal Processing

I am submitting this complaint regarding the handling of my withdrawal requests and account verification by 888casino.

I submitted two withdrawal requests (Withdrawal Request IDs: 968252944068 and 968242041784). As part of the verification process, I was asked to provide proof of my bank account, and I promptly submitted my bank statement.

My bank statement was later rejected, but I was not provided with any explanation for the rejection or informed of what was wrong with the document. To determine the issue, I contacted my bank. The bank confirmed that my full legal surname cannot be displayed on bank statements because of a system character limit. They issued an official letter confirming that the account belongs to me, stating my full legal name, and explaining why the bank statement displays a shortened version of my surname.

I resubmitted my bank statement together with the official bank letter explaining the name limitation in an effort to satisfy the verification requirements.

Throughout this process, I repeatedly contacted 888casino through the live chat to request updates and ask for clarification. However, I consistently received the same standard response without any explanation addressing my specific situation:

"Your conversation has now been transferred to our Security Team.

They're already reviewing your account and the information you've provided. We'll complete the review within 24 hours and will contact you if we need anything further.

There's nothing you need to do at this stage. We'll be in touch as soon as the review is complete.

Thank you for your patience while we complete this process."

Despite being told the review would be completed within 24 hours, I did not receive any meaningful update or explanation. My requests for clarification regarding the rejected document were not answered, and I was not informed of any additional information required to complete the verification process. My support reference ID is 844020803.

My concern is not only the delay in processing my withdrawals, but also the lack of transparency and communication throughout the verification process. My documents were rejected without explanation, and despite my repeated attempts to resolve the issue and provide additional supporting documentation, I have been unable to obtain a clear response.

I respectfully request that this matter be investigated, that my verification documents be reviewed fairly, and that my pending withdrawal requests be processed as soon as possible.

No explanation why casino 888 is not paied me

8 days waiting for 403 $. I just want to know when I will get my money and they blocked me… Never write me back for more information its stress of me out. I have a house to pay and they can't even tell me what the problem I just want information to get my money back! Please! Every day I am looking and Nothing is changing always (Processing). It's stressful for no reason; it's ruining my vacation, and then they temporarily blocked my account for no reason! I'd like them to tell me what to do to get my money back; it doesn't seem complicated.

888 Canada Withdrawals Pending Since July 8 Despite Completed Verification

$403

I am submitting this complaint regarding withdrawals totalling CAD $1824 from my 888 Canada account, which have remained pending since July 8, 2026.

Following my withdrawal request, 888 asked me to provide identity verification and Source of Wealth documentation. I provided all requested documents promptly. My documents were subsequently acknowledged as received, and I was informed that the matter had been passed to the Compliance team.

Since then, I have repeatedly contacted 888 through email and live chat. I have been told several times that my case was escalated, that I would receive an update, and that I would receive a phone call. None of those promised follow-ups occurred.

As of July 16, 2026, I have not been informed that any additional documentation is required from me. My withdrawals remain pending, and I have received no meaningful explanation or timeframe for completion.

I understand that compliance checks may be necessary, and I have cooperated fully throughout the process. My complaint is not about 888 conducting appropriate verification. It is about the prolonged delay, the lack of a meaningful status update, and repeated commitments to contact me that were not honoured.

My 888 case reference is 2997992. My live chat reference is Rec0BH46B0QQL

I am requesting that 888 complete the review without further unnecessary delay and release my withdrawals. If there is a genuine outstanding issue, I ask that 888 clearly identify it and provide a reasonable timeframe for resolution.

I can provide supporting emails, chat records, document-receipt confirmations, and screenshots showing the pending withdrawals.

$1,824

888 Casino Complaint Stats

Resolved 334 / 403

Avg. Amount $8,666

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

888 Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.

So far, 243 out of 300 complaints in this category have been resolved.

This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

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Player Rating

4.4/10 ● 150 reviews

Top Reviews From Our Players

Jimmy3013

9/10

After 5-6 days my 5k win got paid out within their time frame no problems!

Previous comment:
I have done two withdrawals at Friday 29th and Saturday 30th total of £5000 just waiting for them to pay me out, whilst I'm waiting. I have also sent off my passport and military ID, received confirmation regarding my withdrawals and reference numbers. So just waiting now if they keep to their promise of paying out within their withdrawal bracket. 5 stars at the moment they haven't done anything that ruins my trust in them.

Like I said below 1-3 days is the time taken to withdraw usually with other sites but no dramas here

Previous comment:
5-8 days apparently takes to pay out where as others like sky casino or bet365 pays within 1-3 days

alexandru2012

2/10

I don't really know anymore. It used to be fun, but...

The website has huge functionality issues: pages not loading properly, like the deposit page. If you can't even take the money, what is the point of you anymore? I deposited via PayPal eventually, after long waits, but guess what?! It didn't even go through. Live support was quick, told me I had to wait 3 hours. Verification was hassle free, it took about 1 hour. I don't even know why I deposited here, but definitely won't even bother. I don't remember it being so bad? Shut the door after you 888.com, your days are long gone.

Kabaczek123

1/10

The amount of slots / tables but this you can get somewhere else.

I wouldn’t recommend this casino to serious players. They never have issues with depositing large amounts or reversing your cash out request(no surprise). When you actually win something they will hold your winnings and not process them within the time frame stated in their policy without giving a reason or letting you know how long it could take. I’ve been with them for a few months, my account is verified (currently VIP status). The only reason I was given is: ‘this is due to the large amount, I cannot tell you when this will be paid out’. The staff on a live chat is rude and not very helpful.

Hi there, We are sorry for any inconvenience caused. We strive to provide all our players with a safe, fair and regulated gaming experience. If you send your username and email address to [email protected], a representative will look into your situation and give you a more sufficient answer than the one you have received. Thank you for your feedback, 888casino Team.

888 Casino 8 years ago

dontbme2

1/10

As others have mentioned I have had horrible experiences with their support team and question the legitimacy of their extremely aggressive "safety measures". Over my 5 years playing on the site and paying well over 5k in rake I have had to verify my ID on 2 separate occasions. And today they locked my account to "verify the source of funds" while I was mid game in 2 MTTs after depositing only 1k two days prior.

I sent them what they asked for within 4 minutes but did not get a response and had to watch as my ~100 dollars in equity got blinded away.

I find this type of practice disturbing and if I had simply been an online poker player with out live cashes it would be near impossible to meet the standards they ask for and they could easily rob someone of their balance or wait until they try and cash out after a win like many other users here have pointed out.

Hi there, We are very sorry to hear of your negative experience and do our best to provide fair, regulated play to all our players while causing as little inconvenience as possible. Please send your account details (username and email) to [email protected] and a member of the team will be happy to look into your situation. Thank you for your feedback.

888 Casino 8 years ago

Cardyr

1/10

Awful casino!!! Stay clear they lie to you and trick you into getting a deposit bonus! You can have 200% but only if you bet £2000+ first. Not made clear and a bloody con. No live chat - took 3 days to get back to me.

Hi there, We are sorry that you feel this way. We strive to give our players a positive experience and strictly follow regulations to provide fair and responsible gaming. If you have further comments or questions, feel free to contact us at [email protected] and a representative will be happy to help. Thank you, 888casino team

888 Casino 8 years ago

Tysonluck

1/10

888 casino is rigged . I got robbed for 2000 . I didnt come close to making a profit . You dont deserve a star your robbing people . I make this point . If it was not rigged people will make a fortune so they must fix the game . I will never play online roulette or any casino game online again . I want my money back but they will claim its not rigged . I know it is . Its impossible to be as unlucky as i appeared to be . Even the FOB roullette terminals pay out more than online live play . Thats how rigged they are its surly illegal whats happening

Hi Tysonluck, We are sorry that you've had a negative experience when playing with us, We pride ourselves on fair, regulated play and we take Responsible Gaming and customer care very seriously. If you send us a private message with your email and username, we will be more than happy to look into your account history and explain any points that have perhaps been lost in communication. Alternatively, you can always contact us at [email protected] and we will respond as soon as we can. Regards, 888casinoteam

888 Casino 8 years ago

wardyrfc

1/10

Nothing Good about this Casino Site - Warning do not use.

I like a lot of people that I am reading up about put up to £1000 without any security verification but as soon as I tried to withdraw money I was stopped and my account was restricted from withdrawal but funnily enough it wasn't restricted to still deposit or reverse withdrawal. I then went on to reverse some of my winning and lost them. After 72 waiting for them to verify my documents they then blocked the withdrawal again saying I had logged in at a different location to what I registered with which I hadn't it was something to do with the wifi I was using but again I was still allowed to deposit or reverse with withdrawal. Joke of a company don't responded quickly intensional so you spend all your money waiting to be withdrawn. Horrible tactic from a horrible online gambling company.
Warning to all to stay away!!!

Hi there, we're sorry to hear about your experience.at the casino. If you could send us a private message/complaint with your email address and username, we will look into your account history and one of our representatives will be happy to contact you. We hope to resolve any issues you may have had and wish you a more positive experience in the future. Regards, 888casino team

888 Casino 8 years ago

dorianc45

1/10

There is nothing special about this casino vs other online casinos.

Deposited £10, pretty much got instantly locked out of account. Asked to send notorised copies of three different things (who even does that in the UK?) As many have mentioned customer service is awful, with them sending me automated/generic emails. Eventually I told them to refund my initial deposit (which was only £10 remember) they said they were unable to do it due to them taking security "very seriously". So now I have to either take time out to get notorised copies of three different documents (like I'm getting a mortgage) or just write it off. Couple this with other users poor experience with customer service with this company (not just mine) and withdrawals, I would certainly recommend people take their money elsewhere.

Also save yourself the trouble of emailing [email protected] as they'll either ignore you for days, or send you a completely unhelpful message. It's clear taking money is more important to this company than providing a positive user experience.

Hi there, we're very sorry to read this review. If you could send us a private message/complaint with your email address and username, we will look into your account history and resolve the problem ASAP. We do take our players' experience seriously and we will do our best to clear up the problem as soon as we have receive your details. Many Thanks, 888casino team

888 Casino 9 years ago

jdel75ph

8/10

I opened my account and without putting in any deposit or as much as playing any games, I already requested for Identity verification. Got my confirmation a couple of days later by mail and started playing. Did not encounter depositing money thru my debit card.

Made my first withdrawals but unfortunately reversed one of them. 2 more withdrawals made today. I will just await how fast or long it would take to get credited to my debit card. Hope the negative issues about withdrawals are just scattered incidents but not a general thing that is happening.

All in all, a fairly satisfied player here. Will wait for further developments.

The annoying offer to reverse your withdrawal but I can live with it. Understand it's the casino's job to ask people to bring money in and not out. lol

Great to hear that you're enjoying the casino. We hope you continue to make the most of all we have to offer and if you encounter any issues down the line, do not hesitate to contact us at: [email protected]. Regards, 888casino team

888 Casino 9 years ago

john20983