888 Casino

No explanation why casino 888 is not paied me

8 days waiting for 403 $. I just want to know when I will get my money and they blocked me… Never write me back for more information its stress of me out. I have a house to pay and they can't even tell me what the problem I just want information to get my money back! Please! Every day I am looking and Nothing is changing always (Processing). It's stressful for no reason; it's ruining my vacation, and then they temporarily blocked my account for no reason! I'd like them to tell me what to do to get my money back; it doesn't seem complicated.

888 Canada Withdrawals Pending Since July 8 Despite Completed Verification

$403

I am submitting this complaint regarding withdrawals totalling CAD $1824 from my 888 Canada account, which have remained pending since July 8, 2026.

Following my withdrawal request, 888 asked me to provide identity verification and Source of Wealth documentation. I provided all requested documents promptly. My documents were subsequently acknowledged as received, and I was informed that the matter had been passed to the Compliance team.

Since then, I have repeatedly contacted 888 through email and live chat. I have been told several times that my case was escalated, that I would receive an update, and that I would receive a phone call. None of those promised follow-ups occurred.

As of July 16, 2026, I have not been informed that any additional documentation is required from me. My withdrawals remain pending, and I have received no meaningful explanation or timeframe for completion.

I understand that compliance checks may be necessary, and I have cooperated fully throughout the process. My complaint is not about 888 conducting appropriate verification. It is about the prolonged delay, the lack of a meaningful status update, and repeated commitments to contact me that were not honoured.

My 888 case reference is 2997992. My live chat reference is Rec0BH46B0QQL

I am requesting that 888 complete the review without further unnecessary delay and release my withdrawals. If there is a genuine outstanding issue, I ask that 888 clearly identify it and provide a reasonable timeframe for resolution.

I can provide supporting emails, chat records, document-receipt confirmations, and screenshots showing the pending withdrawals.

withdrawal pending since June 5 with no clear verification or payment update

$1,824

I am submitting this complaint regarding a delayed withdrawal from my 888 Casino account.

On June 5, 2026 at 3:43 PM, I requested a withdrawal of C$1,007.64. The withdrawal confirmation ID is 954432916095. My support ID is 847520578.

As of June 23, 2026 at approximately 9:10 PM Pacific Time, the withdrawal was still pending and had not been paid. The withdrawal has now been pending for approximately 18 days.

I have contacted 888 Casino support multiple times to ask what is preventing the withdrawal and what, if anything, remains outstanding. I have submitted the requested verification and banking documents, including my driver’s licence, proof of address/utility bill, bank statement, card documentation, wire transfer instructions, and later a void cheque when support requested it.

On June 9, I contacted support to confirm whether my documents had been received and whether anything was missing. I explained that I had submitted my driver’s licence, utility bill, bank statement, copy of my card, and wire transfer instructions, all connected to the same account I used to deposit funds. The agent told me the documents had been received, that they would verify them right away, and that I should expect an email that day. I did not receive that email.

On June 15, after the withdrawal had been pending for 10 days, I contacted support again and asked for a substantive update. I was told there was a date-of-birth discrepancy. I verified my personal details, and the agent confirmed that the date of birth had been corrected. I was also asked to provide a void cheque for the withdrawal query, which I did. I then verified my email and cell phone as requested.

On June 22, I contacted support again. I first received a response asking me to allow up to 24 hours for review of my account, and the chat was then closed. I then opened another chat and specifically asked for confirmation of my verification status, whether any documents or banking details were still outstanding, whether my Canadian banking information had been accepted, the reason the withdrawal had not been released, the expected release date, and an escalation or reference number.

I was connected with Patrick, who said he would escalate the case to the transaction team and inform them about my withdrawal status. I explained that I keep being told I will receive an email update, but nothing happens. Patrick then said the case had been forwarded and prioritized, but I still did not receive a clear verification decision, payment confirmation, request for further documents, or explanation for the continued delay.

There may also be a Canada-specific banking issue. I am a Canadian player using a Canadian bank account. Canadian banks generally do not use IBAN numbers. In the IBAN field, I entered my Canadian bank account number, which is the standard account identifier used in Canada, along with the other Canadian banking details available to me. The bank account information I provided is connected to the same Visa Debit card/account that I used to fund activity on 888 Casino.

Hello.

I recently won 17 thousand on slots (no bonus). It was cash playing. I tried with draw it all via etransfer and it was held awaiting process for over 2 weeks. The one agent i spoke with told me to reverse it and break it down into smaller chunks and see if that helps and still nothing. 4 agents have confirmed that my account is fully verified. Am I at a loss?

$1,008

Awaiting for the payment

Delayed withdrawals over 11 days

$17,000

I made withdrawal requests on May 28th for 10,000 and 19,000. Withdrawal IDs 951695604679 and 952089311588. They are still awaiting process. My account was already fully verified and they paid me out a previous amount a few weeks ago after a long delay. After a few attempts to contact support an agent told me to upload a pic of a debit card which I did within the chat . They card was not asked for when paying my previous withdrawal. I was to receive an email from payments or support stating that it was verified but did not receive one but an agent told me that everything was fine and I should be getting an email regarding my withdrawals . I have not received any communication from 888 despite daily contact by me to their support.

Resolved

$29,000

Withdrawal delayed and Declined

I am filing this complaint due to serious and unacceptable issues with 888 Casino regarding my withdrawal.

I have been attempting to withdraw my funds for nearly a month. During this time, I fully complied with every verification request made by the casino. I submitted extensive documentation, including my passport, driver’s license, utility bill, bank statement, credit card statement, and Apple ID verification. I also received confirmation that my account was successfully verified.
Despite all of this, on May 26, 2026, my withdrawal request was suddenly declined without any explanation whatsoever. This raises serious concerns about the fairness and transparency of 888 Casino’s practices.
There is absolutely no justification for declining a withdrawal after full verification has been completed, especially after such a long delay. This behavior appears to be either deliberate stalling or a failure to process legitimate withdrawals properly.
I am requesting:

A clear and detailed explanation for the withdrawal decline
Immediate processing of my withdrawal
Confirmation that no further unnecessary delays or obstacles will be imposed

If this issue is not resolved promptly, I am prepared to escalate it further to regulatory authorities and additional dispute resolution platforms.
At this point, I simply want my funds released without any further delay.

Delayed payment for almost 2 months on a fully verified account

$29,703

I am filing this complaint regarding the extremely unreasonable and unacceptable handling of my 7,000 CAD withdrawal by 888casino Ontario.

My account had already been fully verified before this withdrawal request was ever made. Despite that, for nearly two months I have been trapped in an endless cycle of repeated document requests, delays, and meaningless template responses while my funds continue to be withheld.

During this entire process:

I contacted support more than 30 times through email and live chat

I repeatedly submitted every document and every piece of information requested

I complied multiple times with additional CCS2800 verification requests

I received almost nothing except scripted copy-paste apologies for the delay

My direct questions were consistently ignored

No one explained why the withdrawal was being delayed

No realistic timeframe was ever provided

Support continuously avoided addressing the actual issues raised and instead recycled generic responses

The most frustrating part is that the same documents and information have effectively been requested again and again despite my account already being verified and despite my full cooperation throughout the entire process.

After nearly two months, there is still no resolution, no accountability, and no meaningful communication from 888casino.

At this stage, this no longer resembles a normal verification process. It appears to be an unnecessarily prolonged and obstructive delay process where a verified customer is repeatedly forced to resubmit information while being given no transparency whatsoever.

Most recently, after once again submitting all the requested documents, I heard absolutely nothing back for over a week.

It should not require more than 30 contacts, repeated document submissions, and nearly two months of chasing support simply to receive a withdrawal from an already verified account.

I am requesting immediate release and processing of my 7,000 CAD withdrawal, written confirmation that all verification requirements have finally been satisfied, a proper explanation for the repeated delays and repetitive document requests, and an end to the continuous scripted responses and unnecessary obstruction of this withdrawal

I have preserved all emails, screenshots, live chat transcripts, and proof of every document submission made throughout this process and am fully prepared to continue escalating this matter through all available regulatory, mediation, and consumer protection channels if this situation is not resolved immediately.

$7,000

888 Casino Complaint Stats

Resolved 333 / 397

Avg. Amount $8,733

Avg. Complaint Duration 8 days

Avg. Response Time 2 days

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Top reviews from our players

VB1972

So I would like to amend my previous review.I have been playing at 888 again and after having spent thousands more I have not had any wins worth paying out for months few hundred here and there but not worth it with what I deposit and play.

I had 5 ELM13 bonuses for a total of 65.00 I played and won $156.00 something total when I came out of the bonus it said the maximum win was $100.00 for the bonus and took away $56.00..It seems to me playing at 888 and spending so much money is making me be penalized it should be a total of $500.00 available.

The initial live chat which I was in queue for 15 minute then made to wait for another 15 - 20 with no response but the automated one so i finally told him to "f" himself and live chat. In this one I waited 17 minute to get the same "Paul P."who eventually said he was sorry. So I explained my issue again and waited for the response which was contact high roller support through email and wait for a reply.

Serious issues with this site. Like changing minimum bets on Freaky Fruit Jamboree so the minimum bet per line is .25 instead of .05, not being able to use the space bar to spin after winning a bonus, "Shark Attack" showing wins in your balance before they spins are done, "Cleopatra" changing colors when you are about to get the free spin bonus before spins are done, giving other free plays on games that aren't available repeatedly, "Alice in Wonderland" and the "Leprechaun's Luck"have your balance jumping up and down showing double what you have and seemingly overly nice live help incapable of doing anything about any issue.You may as well not even bother with the live chat each time I have had issues(which have been many) I have had to call or send emails for any help and sometimes I have done all three been on live chat, the phone and waiting/sending emails.

You will get your money eventually if you happen to get lucky and win but odds seem pretty stacked against you on the slots/video games.

If I sound like I'm bitter about losing, I am a bit.After depositing around of $30,000.00 since starting at 888 and it's affiliated Casino-On-Net the issue that cracked me and pushed me over the edge is the poor attention to detail and customer service lacking any real power to help.Get used to "It's a known issue" it's a regular response from the staff with no real answer on when it will be fixed forthcoming.

Thumbs down way way down.

Inactive user

13 years ago

888, casino is one of the brands respected well most known and most in the online game of chance industry. Since the start in the year 1997 888 is employing over 1000 whole time employees now and the headquarters are on Gibraltar. Heard to 888 Holdings PLC which is listed at the London stock exchange since 2005 among other things Cassava Enterprises also operates the 888th com.

888, casino offers his members both the online casino software package and the flash version. Flash version can be played in each of the known Web browsers and this one therefore isn't suitably for players and members either a Microsoft Windows operating system on her computer the have installed.

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ManchesterUnited2020

Prior to writing this review i had a quick scope through the reviews and noticed Cocopops Review is very similar to what I would have said.
Nevertheless I'm gonna mix it up a bit.

I was out and about and noticed this £88 free on the side of a bus, so later I got home and claimed the £88 which is split into 4, i played the games listed and won the maximum £20 without a struggle.

Now it was time to make some real money and as I had never seen Nightmare on Elm street before i decided to give it a go as i am a fan of horror movies and slots.
It wasn't what i expected from a slot, the wins were low and rare and the bonus never rolled in despite numerous close attempts so i decided to take my remaining £8 and loaded up Fantastic four, the old school version, i edited the lines and played £1 spins hoping i would get more than 8 spins from my remaining balance, seems i got lucky and hit a tidy bonus after matching 3 scatter symbols.
I do this all the time, make decent money from small amounts, basically rags to riches!

Although every time I do this I tend to start thinking of big winning thoughts in my head and this blocks my brain and i can't stop spinning until i hit a decent landmark.
I changed games at £150 and loaded up Jacks or Better, a card game where you can win big if you somehow make a royal flush with limited amount of cards.
I was messing around with the stakes and managed to hit a nice straight flush from a £5 bet, my balance was raring to be cashed out, i had £250 and figured i would attempt a cash out prior to making a deposit.

There was a live chat function on the Cashier page and decided to use it, i was told a deposit wasn't needed but all i had to do was send in Valid Documents, 24 hours or so later i received a response saying the documents had been accepted and that i could withdraw my funds.
I continued to their cashier, added my IBAN and swift code for my bank account and 3 days later i received the £250 and was really chuffed with that result.
After reading comments of people claiming this site is a cheat etc I just had to find out what all the fuss was about, seems like there isn't nothing to complain about, a great site with many types of games and i had great fun.
9/10
Only downfall is that the slots are not my first choice, but still great payouts.

sencize

Casino 888 came to my knowledge trough their online poker site. I liked poker 888 mostly for their fun software and good welcome offers, so I decided to do some damage to their casino bank if lady luck serves me well.

When you open 888 Casino web page and push option play now your browser opens new window in which you play after registration and when games and all is displayed it looks as good as casino software that are installed on your pc. So well designed are only top class casinos. Since I did not managed to find any no deposit bonus offer suited to me i went on and deposited twenty euros from my Skrill e-wallet. The choice to play this money was hard because there was a lot of games at my disposal that i just could not made up my mind.

After browsing trough slots i noticed Call of duty 4 slot and i immediately decided to play it because that was my favorite pc game. There was not much success at this slot I played it for half an hour and earned only five dollars then I moved on to another game.I was surprised to find incredible hulk game here since this was not Playtech casino, but never mind I played it just to see if I will get lucky and maybe trigger famous marvel jackpot. That did not happened and my balance was only ten euros after hulk slot. These ten were planed to go to live casino black jack no mater what happened. I blame pretty girl on lobby for that : )Here was also big stakes on live tables like in all casinos minimum bet was five euros. I just made two bets and busted out.

That was that for me at casino 888, I will admit i had bad strategy off playing here but i had fun and i don't regret it. This casino looks awesome, games are great, support was good to me i cant vouch for withdrawal but on poker 888 was ok so I think it is here too since is the same company.

Overall grade for 888 casino is 7/10.

VB1972

I played video slots at 888 and Casino-on-Net for about 10 months.I got about half of the $20,000.00 I deposited back in winnings.

They have good customer service. If you can't resolve you issue through email using livechat and then calling them worked for me.Even if I was rude they responded only with curtisy and tried their best to resolve any issue I had.

Withdrawls went through for me but there was no consistancy in the tiem it took for them to be processed and released.One took three days while another was over the eight day limit they set and I had to call them.I always did receive them though.

Promotions and offers where good the first 15 deposits of the onth get you 25, 50 then 75 dollar bonuses.

The HD games resolution are stunning and they do have a fairly good selection to choose from.I rarely had any connection issues with their site (only with my internet provider).

The only real complaint I have with these sites would be the amount of time I could play with each deposit I made.It seems the wins were much less frequent... then again that could have been just a run of bad luck... as one help desk personnel chose to point out to me.

Anyway mostly thumbs up for 888 and casino-on-net.

cocopop3011

Have just signed up to this casino recently and received their latest promotion to new players only to receive a free £88 no deposit required. I had to claim the free £88 through the email I received immediately after I registered. Just click the link in the email and the money was ready to play in my bankroll.
£88 is split up into 4 bets of £22 each and the maximum winnings that you can claim from the 4 different games is £5, you may win more from the £22 but only £5 will be carried through after the £88 has been spent. So the maximum winnings is £20 which is credited as bonus money and carries a wagering requirement of 40 times.

The four games it was split into for me was ‘European Roulette (£22 free bet), Black jack (£22), Dawn of the dinosaurs slot (£22) and Café de Paris slot (£22)

First one I played was Black Jack and to be honest I have never played real money on a black jack game but I really enjoyed it. I started off with a £5 bet and lost done another fiver and bust done another fiver and lost again! So just bet £1 a hand from then on. Won a few of the games, the winnings go into a separate pot and you just play the £22 down to zero. Managed to scrape a fiver anyway.

Second game I played was Dawn of the dinosaurs slot. Spun at £1.25 a spin and my winnings at the end of £22 were £9.75 but only a fiver could go through.
So far so good had a tenner.

Third game I played was Café de Paris. I again spun at £1.25 a spin till my balance was zero and very bad, terrible in fact. Total winnings £3.45

Lastly I played European Roulette, won£27 well happy but still could only claim a fiver of this, never mind total winnings at the end of the £88 was £18.45. Thank you very much. Its all gone now, spent it on Lucky Lepracorn done ok on it at first but went downhill then.

There is not a lot of slots on offer at this casino and I was surprised to learn that there are only about 3 slot machines that allow you place a minimum of 1p bet per line. The majority of the slot machines are a minimum of 5p bet per line so for a 25 line slot its £1.25 a spin on max lines and if you have got much money to start with it soon goes if you don’t win.

However I would recommend the casino, I had fun playing the £88 free bet even though it wasn’t profitable for me. Oh and just to add Lucky Lepracorn is minimum of 20p a spin, which is good and also wheel of fortune is 25p a spin which I enjoyed playing too. There are a few others that are 25p a spin, wouldn’t bother playing their newest slot Nightmare on Elm Street which is minimum of 30p a spin, it is a waste of time!

goldenmember

I think that everyone has heard of 888, they are absolutely massive in the UK, and you they are a big name casino. They are actually the first online casino that I ever visited about 5 or 6 years ago, and I wasn't particularly impressed back then. Now though they have sharpened everything up. The website looks a lot more professional, and the software that you download is a lot more functional as well.

The good thing about the software you get is that you can program it to hold your favourite games. So no more searching directories for new games, you just a folder where you have the games you want and you get direct access. This is the only company I know of that has done this, and it definitely is a plus point.

In terms of the games, they are all the usual high tech games like Incredible Hulk and all the Marvel games that I play for fun, but not for money. The games that I like playing 888 for is the poker and the blackjack. You can actually get a fair game playing against them, and you can easily earn your way through a deposit if you manage to play consistently. The other slot games I think are there to eat your money, and where 888 really make their profits from. If you want to be consistent, then stick to their card games and you can get an advantage with their deposit bonuses.

Withdrawing the money took about 3 business days to get it through to my account. I had no security fears or problems and it was smooth sailing. If you want to play at casino you could do a lot worse. Overall rated at 8/10.

valentin68

888 Casino is one of the best casinos of the online casino industry. Using multiple software platforms, including the software developed by its own staff of 888 Holdings, the online casino has a huge and varied selection of online gambling, meant to satisfy even the most exacting tastes of any player. 888 Casino is filled with the typical games of the classic casino. In addition, from a single account, users can choose from 888 Sports, Bingo 888, 888 Backgammon and 888 Poker to expand their gaming experience online.

888 Casino has upgraded its casino software since it began its development. When launching it had a small but exceptional platform software. Now 888 Casino isone of the most powerful and sophisticated platforms in the industry, offering a wide range of games and dazzling graphics. The software is available for download or for instant play in the Flash casino. Downloading only takes a few moments, but is only compatible with computers running Windows (from Windows 95 upwards). Mac and Linux users can successfully use Flash Casino option.

888 Casino offers a huge range of online casino games. You can play cards and board games such as Roulette, Craps, Baccarat, Blackjack, Crazy Blackjack and Keno or you can visit the online slots, where you can find video slots and progressive jackpots. Many of the games include Caribbean Poker and Pai Gow Poker, while the video poker area offers 7 variations of video poker starting up with progressive jackpots and going to 50-Hand Power Play.

888 Casino promote multi-dimensional program to reward its VIP members (VIP Rewards Program) which is extremely generous and simple. Just collect enough points andclimb the VIPs ladder in no time. VIP members receive special offers like free gifts, free entries to different tables and many other spectacular benefits delivered exclusively to the loyal members of the 888 Casino.

ValDes

888 casino was one of the casinos in which I have played most! I was rather impressed by the fact that they are the first ever listed gambling company in the London Stock Exchange, which is always a good sign! Publicity means that you got nothing to hide – and those who have nothing to hide cannot be rogues, right? I spent there almost two years with short breaks and I have seen anything during this time! The main reason I stood there for such a long time was the magnificent, Marvel based, Cryptologic slots like Fantastic Four, Spiderman I and II, Hulk, Call of Duty, Thor and all the others! My biggest ever win so far was the hit of the Super Hero Jackpot, worth almost 8000 euro, while playing Fantastic Four slot at Betsafe Casino Black! So at that time I was mad about the Cryptologic software and I tried almost all the casinos, offering that gaming platform! Unfortunately I have never hit that jackpot again, neither in 888 casino or any others, but it is still my best memory, connected with the gambling! My gambling diary shows me that I have deposited during these 2 years almost 8000$ and have withdrew 7800$, but behind this numbers are hidden a lot of personal experience, which I am going to share with you know.
So, the pros are:
- they offer to the customers one of the most competitive gaming platform these days - Cryprologic;
- a good 100% match bonus as a welcome for all the new players there up to 200$;
- maybe the best help section I have ever seen on any casino website;
- reasonable withdrawing timeframes;
And the cons are:
- I cannot believe the fact, that 888 casino still do not offer live support, through the website? Hey, people, wake up it is already 2012 :);
- the minimum bet is 0.05, which multiplied by 20 or 25 lines makes 1.00/1.25 per spin – that is beyond reasonable limits;
- their e-mail support is terribly slow;
- they offer a variety of games, which sometimes is rather confusing, I suppose it is better to count on one gaming platform, instead of using 5-10 games from 10 softwares!
So, to summarize I will use some simple rating scores:
Support: 3/10
Software: 8/10
Security: 7/10
Finance: 5/10
Bonuses: 5/10
Terms&Conditions: 7/10

Overall: Safe casino, but far, far away from the best in the business!

Well that is it from me now:). Thanks to Askgamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!

AlexMou12