888 Casino

I have submitted documents to be verified on November 13th and 14th, 2025.

It is now November 20th, 2025, and still waiting to be verified.

I have sent in my photo ID a few times, bank statements, credit card statements, and even a picture of me holding my photo ID.

My email has been verified, and I currently have a withdrawal awaiting to be processed via Interac e-transfer for $2515.60.

The website states up to 72 hours for verification; it's now been a little over 120 hours.

I love the website and hope this process can be addressed. Looking forward to a resolution and continued business with 888casino.ca

Thank you

I have sent in exactly what they asked of me. They don’t look at any documents, they don’t respond, and the customer service is just generic responses.

I deposited $3000, withdrew $14000, and nothing is happening.

The phone number doesn’t work; they say 72 hrs to reply to emails, but they still don’t.

I thought it was a reputable casino, but clearly it is not.

I do not recommend ever playing there

So I've been using 888 casino not too long, when I first wanted to deposit, I sent my passport and bank statement. My bank statement shows I am receiving ODSP, which they told me they verified those documents by email. So on September the 28th I deposited 50$ of my own money, didn't use any bonus from their website, I turned that 50$ into 7200, now its 6200, because I gambled some of it, but then I decided okay need to stop and withdrawal's on 30th of September by wire transfer. Their website claims wire transfer withdrawals are processed in 1 business day, my wire transfer withdrawal has been stuck on ''awaiting process" for more than 4 days ". 4 days ago I also sent my debit card front and back like they asked me too, still no response from them ( they told me allow up to 72 hrs, its been close to 100 now ).

So I'm just wondering why the delay is so long considering I'm a Canadian citizen and resident of Ontario for many years and this website is in Ontario. Anyways in the emails they just keep telling me they will ''prioritize my situation and escalate to the specialist team via live chat and email" Should you need any more information such as a video of me logging in my BMO account using the same debit card I used to deposit the 50$ and showing the same transaction into 888 Ontario, showing my documents and face, let me know because this verification process is very long and misleading .

I have 3 pending withdrawal requests: $10,121 on Aug 15, $15,013 on Aug 30, and $571 on Sept 6.

I have completed the verification process again (I went through that 6 months ago as well) and have been told that my withdrawal was "in process".

Inexplicably, after 3.5 weeks, the first withdrawal was returned to my gambling account. I have received no explanation for the delay and am very frustrated.

I have deposited over $30K in the last 30 days, they need to pay me out these winnings.

Taking my money but not returning the winning is not acceptable.

Thank you for your help

Dear AskGamblers Team,

I am filing a formal complaint against 888casino for wrongfully blocking my account and withholding my winnings of $4000 CAD.

Timeline & Facts:

1. August 11, 2025: My account was successfully verified. I received a confirmation email (Support ID: 847039396).

2. After Verification: I played and won $4000 CAD.

3. Immediately After Winning: My account was blocked and put under "verification" again.

4. For Over 2 Weeks: I have contacted 888casino customer support countless times. They only repeat that my case is "being worked on" with no solution or timeline.

This is a clear case of a casino refusing to pay out winnings after a player wins a large amount. I have all the evidence to prove my case, including the verification email and transaction history.

My Request: I demand that 888casino immediately unblock my account and process the full withdrawal of my $4000 CAD winnings.

Thank you for your assistance and intervention.

I made four withdrawal request on separate dates. The First request I did was on August 8, 2025 for $820 CAD, Followed by my second request on August 9, 2025 for $14,000 CAD. Two days after of my withdrawal request, on August 11, 2025 I then received an email from Operations Team requesting me to submit a valid photo ID and my void cheque from my bank in order to carry out some additional checks.

I immediately submitted and uploaded my documents that same day I got the email. I did receive an acknowledgment email that my documents were received and it got forwarded to the competent department.

The next day on August 12, 2025 I made a Third withdrawal request of $1,322 CAD, and Fourth request of $1,400 CAD. On that same day, when I am about to play, my account got disabled and I could not login. I got worried and sad because I still have $2,580 CAD on my bank roll. I could not withdrawn or play with the casino anymore.

I wrote an email to the Operations Team informing them my account got disabled, they inform me that I have to submit some documents for verifying my account which I already did.

Following day on August 13, 2025 I received another email from the Operations Team congratulating me with my winnings and they need to validate my registration first in order to receive my payment. I got instructed to submit another documents which is copy of front and bank of the debit card that I use to fund my account and proof of billing address which is my recent credit card statement.

I immediately submitted and uploaded what they requested. Two days after the submission I then received an email that my withdrawal request is now approved and processed. Unfortunately on the email only I receive, the last withdrawal request of $1,400 CAD is the only amount processed and I confirmed it is deposited to my bank account via eTransfer the next day receiving the email.

I still have not received the 3 withdrawals of $820 CAD, $14,000 CAD and $1,322 CAD. On top of my account is still disabled and could not play. I still have $2,580 CAD on my account.

I have patiently waited for the 72 hours response time of the Operations team and I also excluded the weekends since it is not part of the business days but still I have never got a response or follow up.