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888 Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 149 reviews
4.3/10
149 reviews
Complaint Response 398 complaints
2 days avg. 398 complaints

AskGamblers Quick Overview

Editor’s View

888 Casino is a popular online casino bringing players a large number of online slots, table and live casino games. The casino has several reputable licences, attracting players from different countries, while the website is easy to use.

What we like
  • Various offer of casino games
  • Well-developed VIP program
  • Plenty of deposit options
What we don’t like
  • Delays in withdrawals are common
  • Live chat is for registered users only
  • A lot of unresolved complaints
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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888 Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.888casino.com
Established
1997
Licences
Gibraltar Regulatory Authority, Malta Gaming Authority, Alcohol and Gaming Commission of Ontario, Romanian National Gambling Office, Portuguese Gambling Regulation and Inspection Service
Affiliate Program
Languages
English, German, French, Russian, Portuguese, Spanish, Japanese, Chinese, Arabic
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About 888 Casino

888 Casino is one of the early online casinos, established in 1997. Ever since then, the casino has been home to players worldwide. The gambling website is licensed and regulated by the Gibraltar Regulatory Authority, MGA, AGCO, Romanian National Gambling Office, and Portuguese Gambling Regulation and Inspection Service.

Multiple reputable licences show that 888 Casino adheres to gambling laws in various countries, but the extremely low CasinoRank raises reasons for concern. Still, there are plenty of 888 Casino bonuses that many players find too appealing and want to test the casino out themselves.

Below, you can read through our detailed casino review of 888 Casino and see if you should open an account or not.

StallCation

Complaints

Read the complaints other players have left for 888 Casino. Learn more about complaints.

Show all complaints
Holding CAD 30k Withdrawal With No Timeline or Resolution
I’m seeking advice from the community regarding an ongoing withdrawal issue with 888casino.

I deposited a significant amount of money into my 888casino account and, overall, I lost most of it. However, during one period of play, I was fortunate enough to win approximately CAD 30,000. When I requested a withdrawal, it was placed on hold, and I was asked to submit identity verification and proof of funds documentation.

I provided all requested documents promptly and answered every follow-up question. This process began on December 5, 2025. Since then, I have received multiple emails stating that my identity and source of funds are still under review, but no clear timeline has ever been provided. I have also received several responsible gambling emails during this period.

Despite full cooperation and submission of all required documentation, the withdrawal has not been completed. Recently, I received an email stating that the withdrawal amount was returned to my gaming account, even though I did not request this or authorize it.

It has now been more than 23 days, and the funds remain inaccessible. Customer support chat has been unable to provide meaningful answers, and email responses take weeks, often without addressing when the withdrawal will actually be processed.

At this point, CAD 30,000 remains stuck in my 888casino account, despite compliance with all verification requirements. I am looking for guidance from others who may have experienced similar situations or advice on how to escalate this properly, as it appears the casino is not following its stated verification and withdrawal policies.

Thank you in advance for any help or insight.
staus Unresolved
$30000
Taking forever to verify my documents
Hello FendiBendi here, Ive been playing on 888casino for a few months now and Ive made 2 withdrawals in the past and of course of my own fault I cancelled the withdrawals and gambled them and lost since it said it was a 1 day wait for the payment, I waited a day and of course I didnt get my payment.

11/9/25 5:54 am $9031.00
11/11/25 5:20 am $3000.00

Those above I cancelled the withdrawal and Lost since it was taking long to get COMPLETELY my fault, thats not the full problem here.
Now I have 3 pending withdrawals, I personally made the choice of putting the option to not cancel withdrawals so I wont gamble my winnings and make the same mistake again, These below are my new withdrawals.

11/18/25 12:13 am $1250
11/18/25 7:50 am $200
11/20/25 4:18 am $2700

the problem here is that they say it takes 1 business day to make the transfer. its taken longer then a business day.
they asked for me to submit my visa card and proof of idenity, in which i have submitted both. Card and Drivers license.
they say it should take 72 business hours. its been longer then that.
I reach out to the live chat they say they moved the case to the verifying department to urgent, still no one emails me or gets back to me.

Now Ive been doing abit of my own research online and it seems like Im not the only one with this issue this casino likes to play the long game with alot of its clients and take its sweet time and make it a very miserable and dreadful experience to cash them out but they have no problem taking payments on deposits to allow them to play.

How does this make sense?
staus Unresolved
$4150
Stalling with additional KYC
I created my 888 Casino account in 2021. I went through the initial stage of verifying my account. Throughout the years, I have played and won and cashed out. Then this past week, they asked me to verify my identity and provide source of income. I am doing that, but then I get emails asking me to do it again and again etc. I have submitted enough suffice evidence multiple times. I have screenshots and copies of emails.

The first time I submitted I got an email sating my documents were approved. Then I just needed to verify Identity. Complied. Asked to upload income again. Complied. Asked for income again. Complied.

I have uploaded documents 3 or 4 times now. I am getting the run around and now I cant even get a response. When I attempt to upload the documents, it just spins and spins. I even tried emailing.

I feel everything I uploaded was suffice and more than enough. I also sent paystubs from 11 months ago and bank statements from that time.

So unprofessional, even general loans etc see your information as adequate when you provide it.

I havent applied for a loan since I bought my car, but even that is satisfied with just a couple bank statements and banking information. Which I did provide to 888!

I think its a phony casino now. I understand "know your player" and I complied, more than 3 times now. I have nothing to hide thats why I have complied with what is being asked. Does anyone know how to review Canadian documents there?

Dont waste your time. I should have spent more time reading the reviews. I feel really bad for people who have won big and are having this issue.

It is at the end of the day, a scam.
The verify ID section wont even allow me to upload now. I email support and they aren't helping send my documents to the right people.

I have nothing to hide, thats why I keep reaching out to support, I want my stuff verified.
staus Unresolved

Complaint Statistics

Resolved 330
Avg. Amount $ 8,492
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
4.3/10 149 reviews

Top reviews from our players

I wouldnt say its an intuitive UX since it looks and feels like every other casino-platform out there.
So you´ll get the same experience as usual, nothing more nothing less. But 888 has really shaped it up considering
how it used to be. It can only get better from here?

* The color contrast isnt working very well.
* I would use vectorbased icons and symbols since its somewhat blurry here and there.
* Design should follow a quite decent UX but it still holds rather unviting graphics.

Hi Michael, Thank you for the feedback, we will take it on board! 888 Team

user avatar

Good betting software which works well and is used by few other major online casinos.

- No Chat
- The casino takes over 72 hours usually to answer to e-mails.
- Withdrawls take at least 4 business days but usually over a week (First the withdrawl will stay pending for 3 days).
- If you end up with a problem with this casino solving it is very very difficult because after you've waited their reply and replied back you need to wait again for 2-3 days and so on..

Lots of slots too choose from. Support usually gets back to you in 48 hrs

Withdrawal s take way too long pending period way to long 18 days since withdrawal via wire transfer and still nothing.

Worst casino online ever. I won but never cash out because of their policy to withdraw money take 3-4 days...BLACKJACK LOVER NICKNAME

Efficient Payout unlike others.

I deposited £50 on the 3rd May played a little and withdrew £53.00 the same day. It came through without any problems on the 7th May, and that was a bank holiday here!

I did't accept any bonuses therefore there was no play through requirement. I will definitely play there again.

Nothing.
There weren't really any negatives apart from having to supply a scan of my drivers licence to prove my age.
But that's par for the course.

I believe the Golden rules are:

1)never accept bonuses,

2)use the same method to withdraw as to pay in.

3)When trying any casino always make a test withdrawal as soon as possible

888 casino has introduced many slots in 2018 --- competing william hill slots and other slot games providers which is a good sign as I love playing with 888 casino and poker.

888 customers service is really good... very quick in responding...

I wish 888 introduces more slot games with jackpots and gives the real casino environment to the customers.

What I don't like about 888 is that 888 don't do any bank transfers to Dubai --- I have no idea about this--- which is frustrating specially when you win and its not easy to get your winnings deposited to your account.

I hope 888 clear these things so we can enjoy playing with 888. I normally use netropay to transit money between 888 and my self but I want be able to get any withdrawals from nereopay coz I live in Dubai and 99% are expats and use P O BOX as address. So they refuse to transfer our withdrawals ..

So 888 please give us a good options for us to withdraw cash when ever we require ... I truly love 888 and enjoy all the games....(user name -KINGRAVANA---email - [email protected]

Inactive user
1/10

While other casinos may have some frustrating moments, I have never seen a casino as unpleasant as 888. The poker section is merely a joke, all because of the really old, buggy and laggy software that makes you believe you're back to windows 95. Poker Blast is what we call an almost forever near hit. Let's say the screen rolls and stops to 10000$ prize pool. You get happy but that ends quick because the spin will tilt again after stopping, taking you back to a 2$ prize pool. They have the only bonus system ever seen that actually does not give you a bonus. It says 100% welcome bonus. Let's say you deposit the minimum, a 10$. You would expect another 10$ in your account, that's what bonuses are for, so you can increase your bank and start rollin' to fulfill the requirements and win. Nope. 888 wants you to spend exactly 1000$ before you can get your 10$ bonus, after which you will have to roll another 1000$ in order to cash out. Ripoff is a small word for these guys.

Went to the casino after winning some freeplays on their wheel of fortune. If you have a 2$ freespin and you hit a big win, you can keep 2$. But you will have to fulfill the requirements if you want those 2$ to be yours. Let's say you hit a 10 cent spin and win 2$ in that hand. Well, the game crashes. You have to reload the page after every spin to spend all those 2$. I've read other reviews and saw that their attitude on this website is absolute crop and they never, ever answer a question in a professional way, they always avoid it. I recommend anyone to avoid this clowny business as it is not profitable, nor fun. Hope I get to see them off the market.

This casino was ok to me. Solved all problems and got my winnings deposited. I'm from Slovenia and my country is restricted since January 2017, but I was still able to log in and play since last week after I did my first cashout.

They blocked my account and apologized me after they realize I came from restricted country and got all my winnings on my bank account.

Long withdraws, slow customer support, restricted countries.

Hi Klemen, We are glad all your issues were solved and thank you for your feedback. Many thanks, 888 team

user avatar

At 888 casino I like the free tournaments poker. Those various from 3000$ till 5000$. At slots like ginie that payouts a lot. All payment are fast as regard to their Term and Conditions.

For 6 months have 2 free spins for 24 hours. From 1 January 2018 just one spins even have downloaded on mobile 888. Regard roulette must have others providers like Vivo or Authentic gamin or Ezugi, not only Evolution.

Hi there, We are glad you are enjoying your gaming experience with us and will take your feedback on board. Many thanks, 888 team

user avatar

After 5-6 days my 5k win got paid out within their time frame no problems!

Previous comment:
I have done two withdrawals at Friday 29th and Saturday 30th total of £5000 just waiting for them to pay me out, whilst I'm waiting. I have also sent off my passport and military ID, received confirmation regarding my withdrawals and reference numbers. So just waiting now if they keep to their promise of paying out within their withdrawal bracket. 5 stars at the moment they haven't done anything that ruins my trust in them.

Like I said below 1-3 days is the time taken to withdraw usually with other sites but no dramas here

Previous comment:
5-8 days apparently takes to pay out where as others like sky casino or bet365 pays within 1-3 days

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