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888 Casino

888 Casino
Welcome Bonus

100% up to €1000 Welcome bonus

Our Rating CasinoRank
1.1/10
CasinoRank
Player Rating 150 reviews
4.4/10
150 reviews
Complaint Response 419 complaints
2 days avg. 419 complaints

888 Casino: My Expert Opinion

888 Casino is a popular online casino bringing players a large number of online slots, table and live casino games. The casino has several reputable licences, attracting players from different countries, while the website is easy to use.

What we like
  • Various offer of casino games
  • Well-developed VIP program
  • Plenty of deposit options
What we don’t like
  • Delays in withdrawals are common
  • Live chat is for registered users only
  • A lot of unresolved complaints
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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19+. T&C Apply. Play Responsibly


888 Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
1997
Licences
Government of Gibraltar, Malta Gaming Authority, Alcohol and Gaming Commission of Ontario, Romanian National Gambling Office, Portuguese Gambling Regulation and Inspection Service
Affiliate Program
Languages
English, German, French, Russian, Portuguese, Spanish, Japanese, Chinese, Arabic
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About 888 Casino

888 Casino is one of the early online casinos, established in 1997. Ever since then, the casino has been home to players worldwide. The gambling website is licensed and regulated by the Gibraltar Regulatory Authority, MGA, AGCO, Romanian National Gambling Office, and Portuguese Gambling Regulation and Inspection Service.

Multiple reputable licences show that 888 Casino adheres to gambling laws in various countries, but the extremely low CasinoRank raises reasons for concern. Still, there are plenty of 888 Casino bonuses that many players find too appealing and want to test the casino out themselves.

Below, you can read through our detailed casino review of 888 Casino and see if you should open an account or not.

Payment Information and Options at 888 Casino

888 Casino has a well-organised banking page where players can find all the information about deposits and withdrawals. However, if you look at our Payments tab, you’ll see all the data directly. 

Popular deposit methods are available at the casino, including debit cards and e-wallets, while players can also use QR codes to deposit money into their accounts. The minimum deposit is €10 or equivalent. 

Keep in mind that you can’t use some of the deposit methods to withdraw money from the casino. The casino reserves the right to pay out potential winnings larger than €30,000 in monthly instalments. On the other hand, the minimum withdrawal for all payment methods is €10.

Customer Support at 888 Casino

The best way to contact 888 Casino is either via email or live chat. The live chat is available for members online, and you can access it both when you’re logged in and when you're logged out. It’s easier if you’re using an app.

888 Casino has a help centre with some of the most frequently asked questions answered. You can start looking for information there before you proceed to customer service.

Looking at the casino complaint history, the customer support of 888 Casino isn’t tending to players who are experiencing problems with delayed withdrawals. You can always submit a complaint with our AGCS team and we’ll try to resolve it with the casino.

Games at 888 Casino

The number of games at 888 Casino has always been admirable. Players can choose between different online slots, while the casino adds new online slots to the website to stay in tune with the gaming trends.

A bunch of table games are available, including different versions of online roulette, blackjack and poker. If you’re looking for instant games, you can choose scratch cards or arcade games such as Aviator or FlyX.

Step inside the live casino lobby for the ultimate casino experience. You can choose between different titles and select the rooms that you like the most. Don’t forget to check 888 Casino exclusives for unique casino games.

Becoming a VIP member of 888 Casino is worth it because other than better bonuses, you can be invited to different events where you can mingle with other players and share your experiences.

888 Casino’s Commitment to Responsible Gambling

Players at 888 Casino can set deposit limits and use features such as taking breaks or self-excluding from the casino. The first thing you can do is a self-assessment test to determine if you have any gambling problems you have to tend to.

StallCation

888 Casino Bonuses

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Minimum Deposit $20
Wagering Requirements 30xb
Bonus Code: Welcome1
No Deposit Bonus
$25 Sign-up Bonus
Free Spins N/A
Free Spins WR N/A
Maximum Cashout N/A
Match Deposit Bonus
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Minimum Deposit $20
Wagering Requirements 30xb
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Welcome Bonus
100% up to $100, 1st Deposit Bonus
Minimum Deposit $20
Wagering Requirements 30xb
Bonus Code: WELCOME1

Complaints

Read the complaints other players have left for 888 Casino. Learn more about complaints.

Show all complaints
Unexplained Rejection of Verification Documents and Delayed Withdrawal Processing
I am submitting this complaint regarding the handling of my withdrawal requests and account verification by 888casino.

I submitted two withdrawal requests (Withdrawal Request IDs: 968252944068 and 968242041784). As part of the verification process, I was asked to provide proof of my bank account, and I promptly submitted my bank statement.

My bank statement was later rejected, but I was not provided with any explanation for the rejection or informed of what was wrong with the document. To determine the issue, I contacted my bank. The bank confirmed that my full legal surname cannot be displayed on bank statements because of a system character limit. They issued an official letter confirming that the account belongs to me, stating my full legal name, and explaining why the bank statement displays a shortened version of my surname.

I resubmitted my bank statement together with the official bank letter explaining the name limitation in an effort to satisfy the verification requirements.

Throughout this process, I repeatedly contacted 888casino through the live chat to request updates and ask for clarification. However, I consistently received the same standard response without any explanation addressing my specific situation:

"Your conversation has now been transferred to our Security Team.

They're already reviewing your account and the information you've provided. We'll complete the review within 24 hours and will contact you if we need anything further.

There's nothing you need to do at this stage. We'll be in touch as soon as the review is complete.

Thank you for your patience while we complete this process."

Despite being told the review would be completed within 24 hours, I did not receive any meaningful update or explanation. My requests for clarification regarding the rejected document were not answered, and I was not informed of any additional information required to complete the verification process. My support reference ID is 844020803.

My concern is not only the delay in processing my withdrawals, but also the lack of transparency and communication throughout the verification process. My documents were rejected without explanation, and despite my repeated attempts to resolve the issue and provide additional supporting documentation, I have been unable to obtain a clear response.

I respectfully request that this matter be investigated, that my verification documents be reviewed fairly, and that my pending withdrawal requests be processed as soon as possible.
Status unsolved Unresolved
888 Canada Withdrawals Pending Since July 8 Despite Completed Verification
I am submitting this complaint regarding withdrawals totalling CAD $1824 from my 888 Canada account, which have remained pending since July 8, 2026.

Following my withdrawal request, 888 asked me to provide identity verification and Source of Wealth documentation. I provided all requested documents promptly. My documents were subsequently acknowledged as received, and I was informed that the matter had been passed to the Compliance team.

Since then, I have repeatedly contacted 888 through email and live chat. I have been told several times that my case was escalated, that I would receive an update, and that I would receive a phone call. None of those promised follow-ups occurred.

As of July 16, 2026, I have not been informed that any additional documentation is required from me. My withdrawals remain pending, and I have received no meaningful explanation or timeframe for completion.

I understand that compliance checks may be necessary, and I have cooperated fully throughout the process. My complaint is not about 888 conducting appropriate verification. It is about the prolonged delay, the lack of a meaningful status update, and repeated commitments to contact me that were not honoured.

My 888 case reference is 2997992. My live chat reference is Rec0BH46B0QQL

I am requesting that 888 complete the review without further unnecessary delay and release my withdrawals. If there is a genuine outstanding issue, I ask that 888 clearly identify it and provide a reasonable timeframe for resolution.

I can provide supporting emails, chat records, document-receipt confirmations, and screenshots showing the pending withdrawals.
Status unsolved Unresolved
$1,824
withdrawal pending since June 5 with no clear verification or payment update

I am submitting this complaint regarding a delayed withdrawal from my 888 Casino account.

On June 5, 2026 at 3:43 PM, I requested a withdrawal of C$1,007.64. The withdrawal confirmation ID is 954432916095. My support ID is 847520578.

As of June 23, 2026 at approximately 9:10 PM Pacific Time, the withdrawal was still pending and had not been paid. The withdrawal has now been pending for approximately 18 days.

I have contacted 888 Casino support multiple times to ask what is preventing the withdrawal and what, if anything, remains outstanding. I have submitted the requested verification and banking documents, including my driver’s licence, proof of address/utility bill, bank statement, card documentation, wire transfer instructions, and later a void cheque when support requested it.

On June 9, I contacted support to confirm whether my documents had been received and whether anything was missing. I explained that I had submitted my driver’s licence, utility bill, bank statement, copy of my card, and wire transfer instructions, all connected to the same account I used to deposit funds. The agent told me the documents had been received, that they would verify them right away, and that I should expect an email that day. I did not receive that email.

On June 15, after the withdrawal had been pending for 10 days, I contacted support again and asked for a substantive update. I was told there was a date-of-birth discrepancy. I verified my personal details, and the agent confirmed that the date of birth had been corrected. I was also asked to provide a void cheque for the withdrawal query, which I did. I then verified my email and cell phone as requested.

On June 22, I contacted support again. I first received a response asking me to allow up to 24 hours for review of my account, and the chat was then closed. I then opened another chat and specifically asked for confirmation of my verification status, whether any documents or banking details were still outstanding, whether my Canadian banking information had been accepted, the reason the withdrawal had not been released, the expected release date, and an escalation or reference number.

I was connected with Patrick, who said he would escalate the case to the transaction team and inform them about my withdrawal status. I explained that I keep being told I will receive an email update, but nothing happens. Patrick then said the case had been forwarded and prioritized, but I still did not receive a clear verification decision, payment confirmation, request for further documents, or explanation for the continued delay.

There may also be a Canada-specific banking issue. I am a Canadian player using a Canadian bank account. Canadian banks generally do not use IBAN numbers. In the IBAN field, I entered my Canadian bank account number, which is the standard account identifier used in Canada, along with the other Canadian banking details available to me. The bank account information I provided is connected to the same Visa Debit card/account that I used to fund activity on 888 Casino.



Status unsolved Unresolved
$1,008
Delayed payment for almost 2 months on a fully verified account

I am filing this complaint regarding the extremely unreasonable and unacceptable handling of my 7,000 CAD withdrawal by 888casino Ontario.

My account had already been fully verified before this withdrawal request was ever made. Despite that, for nearly two months I have been trapped in an endless cycle of repeated document requests, delays, and meaningless template responses while my funds continue to be withheld.

During this entire process:

I contacted support more than 30 times through email and live chat

I repeatedly submitted every document and every piece of information requested

I complied multiple times with additional CCS2800 verification requests

I received almost nothing except scripted copy-paste apologies for the delay

My direct questions were consistently ignored

No one explained why the withdrawal was being delayed

No realistic timeframe was ever provided

Support continuously avoided addressing the actual issues raised and instead recycled generic responses

The most frustrating part is that the same documents and information have effectively been requested again and again despite my account already being verified and despite my full cooperation throughout the entire process.

After nearly two months, there is still no resolution, no accountability, and no meaningful communication from 888casino.

At this stage, this no longer resembles a normal verification process. It appears to be an unnecessarily prolonged and obstructive delay process where a verified customer is repeatedly forced to resubmit information while being given no transparency whatsoever.

Most recently, after once again submitting all the requested documents, I heard absolutely nothing back for over a week.

It should not require more than 30 contacts, repeated document submissions, and nearly two months of chasing support simply to receive a withdrawal from an already verified account.

I am requesting immediate release and processing of my 7,000 CAD withdrawal, written confirmation that all verification requirements have finally been satisfied, a proper explanation for the repeated delays and repetitive document requests, and an end to the continuous scripted responses and unnecessary obstruction of this withdrawal

I have preserved all emails, screenshots, live chat transcripts, and proof of every document submission made throughout this process and am fully prepared to continue escalating this matter through all available regulatory, mediation, and consumer protection channels if this situation is not resolved immediately.

Status unsolved Unresolved
$7,000

888 Casino Complaint Stats

Resolved 333 / 397
Avg. Amount $8,733
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player Rating
4.4/10 150 reviews

Top reviews from our players

Cannot fault my experience with 888. Won £1300 last Thursday - was paid onto my credit card by Tuesday. Very happy customer! 😁

Tend to receive an error every time I move from my account page back to the game screens but it doesn't take long to reload and log back in so not a big issue.

Great to hear about your wins! For any other matters, our Support Team is always here to help you at: [email protected]. Regards, 888casino team

user avatar

Extremely poor customer service and responses to complaints. All emailed replies from the company are generalized and keep repeating themselves rather than answering questions asked within the emails. The company also claims to promote fair and responsible gaming to avoid impulsive and uncontrolled gaming however this is not the case. As proved by my gaming activity that was sent to me.

After contact with the UK Gamblers commission they agree with my claims but cannot recoup any losses instead they have asked me for the information and explained that when investigated they may fine the company but I will not be told of the response as to whether they did or not. They have strongly advised me to seek legal advice to help me.

All I can advise is to beware of using this gaming site. They do NOT promote responsible gaming until it is too late. They leave all the responsibility to use the gaming limits to the customer and really is a customer has a problem of course they will not use the gaming limits until it is too late as they have the addiction!!!

The company will then use every T&C and clause to avoid paying out and to also avoid giving customers they money. Please consider very carefully whether or not you want to waste money on this site. You will loose every thing not worth it.

We're very sorry to read about your experience. We take Responsible Gaming and customer care very seriously. If you send us a private message with your email and username, we will be more than happy to look into your account history and explain any points that have perhaps been lost in communication. Alternatively, you can always contact us at [email protected] and we will respond as soon as we can. Regards, 888casino team

user avatar

Their casino is a real memorylane 1998 and it feels you´ve entered a place where an old dusty and hibernated slot-machine is sitting at the back of a room in a place no-one hardly ever visits anymore.

I received a bonus in one of their own game and instantly got technical issues. Reloaded the game and the bonus-mode was gone, nowhere to be seen. The history-details of that last spin that should have taken me into bonus-mode wasnt logged and the game keeps telling me it will continue the last session since it was shut off for some inscrutable reason unstated.

Unwilling and ignorant support.

Thanks for your feedback. We're sorry to read about your experience. If you send us a private message with your email and username, we will be more than happy to look into your account history and fix the problem. Alternatively, you can always contact us at [email protected] and we will respond as soon as we can. Regards, 888casino team

user avatar

A large selection of games.
Beautiful and enjoyable live games including Casino Poker and Punto Banco Baccarat.
Attractive dealers who all speak English and respond more often than not.
Attentive web-support who appreciates a compliment to the dealer.
Best Baccarat table I've ever played.
I receive Bonuses from time to time.

Every time I log in, the bank immediately asks me if I wish to cancel my payout, and while I can control myself, this policy seems a bit too aggressive and I actually clicked the cancel button by mistake the first time. This small annoyance does not detract from the quality of the Casino itself and I will continue gambling at 888Casino dk
I notice payout is a point of contention in other reviews. I have asked for my first payout 24 hours ago and will keep the review updated. Their FAQ page says up to 5 days and I expect no issues.

Great to hear that you're enjoying our Live Casino games and bonuses. Thanks also for your feedback. We're always grateful to hear about our players' experience. We trust that you have received your payout within the given time-frame. Regards, 888casino team

user avatar

Won from freeplay offer. No issues with payout so far, will report otherwise if problem occurs. Very fair win to loss ratio, if payment is received then I think the reviews are a little unfair.

Long payout times, it's 2017 and this can be done a lot quicker nowadays.

We're glad to hear that you're making the most of our great offers. Thanks for your feedback. We're always grateful to hear about our players' experience. Regards, 888casino team

user avatar

Good games, friendly support. They have live chat since a couple of days now. I make some big wins but not that big, I hope the real big win will coming soon. This is one of the casinos I play the most and I really enjoy it. They have great bonuses and reward system. The 888poker is also one I play the most. They have free tournaments every day. They are honest, you can trust.

The withdrawals still to long pending till they proceed to the payment. They take to 72hours to proceed to a payment, That means if you make a withdrawal it will be pending for 3 days. And every time you enter the cashier the first thing that appear is a windows to reverse your withdrawal to your account balance what is embarrassing. If you not concentrated you reverse it and have to wait again 72 hours or just loss your winnings playing.

Great to hear that you're enjoying the casino and everything it has to offer. If you have any further queries about withdrawals or payments, please do not hesitate to contact our support team or email us at [email protected]. Regards, 888casino team

user avatar

Big payouts
Good selection off games
Bonuses
Live roulette and card games
Good layout of pages

Wrong withdrawal amount won over 600 and got email saying they will pay 96 ?? Didn't even take bonus so why only 96
Takes up to 72 hours to get an answer
No live chat options

Hi there, Did you get a response regarding your withdrawal? We are more than happy to look into this for you. Please send a private message with your email and username or alternatively email us at [email protected] and we will take things from there. Kind Regards, 888casino team

user avatar
Inactive user
1/10

Good choice of games and easy to navigate site with little lag.

They do not like to pay out. If you have a problem you may as well try to get in touch with the 'A' Team, you will have more chance of getting a sensible response. Even when, by shear bloody mindedness of keep sending emails, you get a response from some entity of the alleged management team they just send you back to operations and you go round in circles. My advice steer well clear, there are far better casinos out there.

REGGIEMAC, We take these matters very seriously and we want to clear up any issues that you may have encountered. Please email our Operations Team at [email protected] with your details and we will call you right back to resolve things. Regards, 888casino team

user avatar

A great casino on the gaming side and easy-to-access platform.
I registered a week ago when I made some deposits without winning, but eventually I won £ 6500 playing Jacks or Better.
I recommend to play with confidence!

I read some reviews and complaints made by other users and I was scared.
Many of the complaints were made for the very late withdrawal system and immediately after that I contacted the support team who told me to upload the documents for verification and after 5 days I will have the money in my bank account in the most generous way.

They have not checked my papers yet, but I recently talked with one of a friend wife who's working for 888sports and she told me to trust.

Regards ,
Serghey

That's great to hear, Serghey! We're always here to assist you with any queries that may come up. Regards, 888casino team

user avatar

I am surprised by the bad reviews I have read on here. I recently joined Casino 888. I primarily play the live table games. After doing well I cashed out 2000 last Wednesday the 17th. The money arrived in my account today 1 week later. I have found everything very smooth and easy with Casino 888. I would definitely recommend especially the live table games. I have no issue waiting 1 week to receive winnings.

I have nothing negative to report at this time. So far my experience with Casino 888 has been very positive and enjoyable.

Great to hear! Continue to enjoy the casino! Kind Regards, 888casino

user avatar

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