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888 Casino

888 Casino
Welcome Bonus

100% up to €1000 Welcome bonus

Our Rating CasinoRank
1.1/10
CasinoRank
Player Rating 150 reviews
4.4/10
150 reviews
Complaint Response 422 complaints
2 days avg. 422 complaints

888 Casino: My Expert Opinion

888 Casino is a popular online casino bringing players a large number of online slots, table and live casino games. The casino has several reputable licences, attracting players from different countries, while the website is easy to use.

What we like
  • Various offer of casino games
  • Well-developed VIP program
  • Plenty of deposit options
What we don’t like
  • Delays in withdrawals are common
  • Live chat is for registered users only
  • A lot of unresolved complaints
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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888 Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
1997
Licences
Government of Gibraltar, Malta Gaming Authority, Alcohol and Gaming Commission of Ontario, Romanian National Gambling Office, Portuguese Gambling Regulation and Inspection Service
Affiliate Program
Languages
English, German, French, Russian, Portuguese, Spanish, Japanese, Chinese, Arabic
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About 888 Casino

888 Casino is one of the early online casinos, established in 1997. Ever since then, the casino has been home to players worldwide. The gambling website is licensed and regulated by the Gibraltar Regulatory Authority, MGA, AGCO, Romanian National Gambling Office, and Portuguese Gambling Regulation and Inspection Service.

Multiple reputable licences show that 888 Casino adheres to gambling laws in various countries, but the extremely low CasinoRank raises reasons for concern. Still, there are plenty of 888 Casino bonuses that many players find too appealing and want to test the casino out themselves.

Below, you can read through our detailed casino review of 888 Casino and see if you should open an account or not.

Payment Information and Options at 888 Casino

888 Casino has a well-organised banking page where players can find all the information about deposits and withdrawals. However, if you look at our Payments tab, you’ll see all the data directly. 

Popular deposit methods are available at the casino, including debit cards and e-wallets, while players can also use QR codes to deposit money into their accounts. The minimum deposit is €10 or equivalent. 

Keep in mind that you can’t use some of the deposit methods to withdraw money from the casino. The casino reserves the right to pay out potential winnings larger than €30,000 in monthly instalments. On the other hand, the minimum withdrawal for all payment methods is €10.

Customer Support at 888 Casino

The best way to contact 888 Casino is either via email or live chat. The live chat is available for members online, and you can access it both when you’re logged in and when you're logged out. It’s easier if you’re using an app.

888 Casino has a help centre with some of the most frequently asked questions answered. You can start looking for information there before you proceed to customer service.

Looking at the casino complaint history, the customer support of 888 Casino isn’t tending to players who are experiencing problems with delayed withdrawals. You can always submit a complaint with our AGCS team and we’ll try to resolve it with the casino.

Games at 888 Casino

The number of games at 888 Casino has always been admirable. Players can choose between different online slots, while the casino adds new online slots to the website to stay in tune with the gaming trends.

A bunch of table games are available, including different versions of online roulette, blackjack and poker. If you’re looking for instant games, you can choose scratch cards or arcade games such as Aviator or FlyX.

Step inside the live casino lobby for the ultimate casino experience. You can choose between different titles and select the rooms that you like the most. Don’t forget to check 888 Casino exclusives for unique casino games.

Becoming a VIP member of 888 Casino is worth it because other than better bonuses, you can be invited to different events where you can mingle with other players and share your experiences.

888 Casino’s Commitment to Responsible Gambling

Players at 888 Casino can set deposit limits and use features such as taking breaks or self-excluding from the casino. The first thing you can do is a self-assessment test to determine if you have any gambling problems you have to tend to.

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888 Casino Bonuses

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Complaints

Read the complaints other players have left for 888 Casino. Learn more about complaints.

Show all complaints
Endless documents uploaded since August 5th

Complaint #3366410


On august 5th after withdrawing $350 hours earlier I deposited some back on via E transfer. As this is the only way I ever fund my account.


After a run of good luck, I decided to cash out 10k of my winnings. I found it unusual that I did not receive my money within 30mins to 12 hours like every other time in the past.


After a few days of inquiring I was asked to provide a card that was so old and outdated that it no longer exists, then asked to provide bank statements for and account that is no longer open. I was then blocked from my account because I mentioned I wanted to pay some extra bills with the money.


After having my account restored, I reversed the 10k withdrawal like an idiot and lost almost half of it. Mangaed to turn revers withdrawal off, and request the remaining balance in a few withdrawals. Since then I have spent every day trying to get my money.


I have uploaded countless copies of any and all possible documents that can be useful, in many formats including all PDF's. My last upload being my bank wire instructions zoomed in, and highlighted arrows pointing to each of there listed information requirements. That was 5 or more days ago. Only silence since.


Any time I inquire I get the say copy and paste response check your email, it has been escalated to "whatever team" for Manuel review. You will hear back in 72. Hours. Or contact live chat. When I do that I get the same run around and 72hour timeline. Over and over again, I am embarrassed as I told people how awesome 888 was. I'll never say that again.


I just want my money and to be done with 888. I have never had this kind of issue with any other online casino. Don't play on 888


Chart Pointer
52h left
$5,800
Blocked Withdrawals and Repeated Account Verification

Hello,


I would like to file a formal complaint regarding my withdrawals and the repeated verification requests on my 888 Casino account.


It has now been about one month since I started trying to withdraw my money. I have made several withdrawal requests, including $1,000, $1,800, $1,200, and eventually a $4,000 withdrawal.


Since the beginning, I have repeatedly been asked to verify my identity. I have provided all the requested documents multiple times, including my three most recent bank statements from National Bank of Canada in Montreal, my Quebec driver’s licence, and proof of address through a Hydro-Québec bill.


I have spoken with many different agents, probably between 15 and 20. Every time, I receive the exact same response: “Please send your three most recent bank statements and your ID.” I explain every time that I have already submitted these documents several times, but nobody seems able to give me a clear answer or permanently resolve the issue.


What is even more confusing is that three days ago, I received an email confirming that my verification had been successfully completed and that everything was in order.


However, the very next day, I received another message asking me to verify my identity again.


How is it possible for you to confirm that my account has been successfully verified and then ask me to complete the exact same verification again the next day?


Today, August 31, 2026, I am still in the same situation and have received no clear solution. This situation is causing me a great deal of stress and has become extremely frustrating.


I have fully cooperated with your team and provided every document requested. I am now asking for a supervisor or manager to personally review my case, because I do not want to keep receiving automated responses or repeating the same process with a different agent every day.


I simply want a clear answer: What is actually blocking my withdrawals, and when will I receive my money?


Please take this complaint seriously and provide me with a clear and concrete response.

Status unsolved Unresolved
$8,000
Unexplained Rejection of Verification Documents and Delayed Withdrawal Processing
I am submitting this complaint regarding the handling of my withdrawal requests and account verification by 888casino.

I submitted two withdrawal requests (Withdrawal Request IDs: 968252944068 and 968242041784). As part of the verification process, I was asked to provide proof of my bank account, and I promptly submitted my bank statement.

My bank statement was later rejected, but I was not provided with any explanation for the rejection or informed of what was wrong with the document. To determine the issue, I contacted my bank. The bank confirmed that my full legal surname cannot be displayed on bank statements because of a system character limit. They issued an official letter confirming that the account belongs to me, stating my full legal name, and explaining why the bank statement displays a shortened version of my surname.

I resubmitted my bank statement together with the official bank letter explaining the name limitation in an effort to satisfy the verification requirements.

Throughout this process, I repeatedly contacted 888casino through the live chat to request updates and ask for clarification. However, I consistently received the same standard response without any explanation addressing my specific situation:

"Your conversation has now been transferred to our Security Team.

They're already reviewing your account and the information you've provided. We'll complete the review within 24 hours and will contact you if we need anything further.

There's nothing you need to do at this stage. We'll be in touch as soon as the review is complete.

Thank you for your patience while we complete this process."

Despite being told the review would be completed within 24 hours, I did not receive any meaningful update or explanation. My requests for clarification regarding the rejected document were not answered, and I was not informed of any additional information required to complete the verification process. My support reference ID is 844020803.

My concern is not only the delay in processing my withdrawals, but also the lack of transparency and communication throughout the verification process. My documents were rejected without explanation, and despite my repeated attempts to resolve the issue and provide additional supporting documentation, I have been unable to obtain a clear response.

I respectfully request that this matter be investigated, that my verification documents be reviewed fairly, and that my pending withdrawal requests be processed as soon as possible.
Status unsolved Unresolved
888 Canada Withdrawals Pending Since July 8 Despite Completed Verification
I am submitting this complaint regarding withdrawals totalling CAD $1824 from my 888 Canada account, which have remained pending since July 8, 2026.

Following my withdrawal request, 888 asked me to provide identity verification and Source of Wealth documentation. I provided all requested documents promptly. My documents were subsequently acknowledged as received, and I was informed that the matter had been passed to the Compliance team.

Since then, I have repeatedly contacted 888 through email and live chat. I have been told several times that my case was escalated, that I would receive an update, and that I would receive a phone call. None of those promised follow-ups occurred.

As of July 16, 2026, I have not been informed that any additional documentation is required from me. My withdrawals remain pending, and I have received no meaningful explanation or timeframe for completion.

I understand that compliance checks may be necessary, and I have cooperated fully throughout the process. My complaint is not about 888 conducting appropriate verification. It is about the prolonged delay, the lack of a meaningful status update, and repeated commitments to contact me that were not honoured.

My 888 case reference is 2997992. My live chat reference is Rec0BH46B0QQL

I am requesting that 888 complete the review without further unnecessary delay and release my withdrawals. If there is a genuine outstanding issue, I ask that 888 clearly identify it and provide a reasonable timeframe for resolution.

I can provide supporting emails, chat records, document-receipt confirmations, and screenshots showing the pending withdrawals.
Status unsolved Unresolved
$1,824
withdrawal pending since June 5 with no clear verification or payment update

I am submitting this complaint regarding a delayed withdrawal from my 888 Casino account.

On June 5, 2026 at 3:43 PM, I requested a withdrawal of C$1,007.64. The withdrawal confirmation ID is 954432916095. My support ID is 847520578.

As of June 23, 2026 at approximately 9:10 PM Pacific Time, the withdrawal was still pending and had not been paid. The withdrawal has now been pending for approximately 18 days.

I have contacted 888 Casino support multiple times to ask what is preventing the withdrawal and what, if anything, remains outstanding. I have submitted the requested verification and banking documents, including my driver’s licence, proof of address/utility bill, bank statement, card documentation, wire transfer instructions, and later a void cheque when support requested it.

On June 9, I contacted support to confirm whether my documents had been received and whether anything was missing. I explained that I had submitted my driver’s licence, utility bill, bank statement, copy of my card, and wire transfer instructions, all connected to the same account I used to deposit funds. The agent told me the documents had been received, that they would verify them right away, and that I should expect an email that day. I did not receive that email.

On June 15, after the withdrawal had been pending for 10 days, I contacted support again and asked for a substantive update. I was told there was a date-of-birth discrepancy. I verified my personal details, and the agent confirmed that the date of birth had been corrected. I was also asked to provide a void cheque for the withdrawal query, which I did. I then verified my email and cell phone as requested.

On June 22, I contacted support again. I first received a response asking me to allow up to 24 hours for review of my account, and the chat was then closed. I then opened another chat and specifically asked for confirmation of my verification status, whether any documents or banking details were still outstanding, whether my Canadian banking information had been accepted, the reason the withdrawal had not been released, the expected release date, and an escalation or reference number.

I was connected with Patrick, who said he would escalate the case to the transaction team and inform them about my withdrawal status. I explained that I keep being told I will receive an email update, but nothing happens. Patrick then said the case had been forwarded and prioritized, but I still did not receive a clear verification decision, payment confirmation, request for further documents, or explanation for the continued delay.

There may also be a Canada-specific banking issue. I am a Canadian player using a Canadian bank account. Canadian banks generally do not use IBAN numbers. In the IBAN field, I entered my Canadian bank account number, which is the standard account identifier used in Canada, along with the other Canadian banking details available to me. The bank account information I provided is connected to the same Visa Debit card/account that I used to fund activity on 888 Casino.



Status unsolved Unresolved
$1,008

888 Casino Complaint Stats

Resolved 334 / 400
Avg. Amount $8,698
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player Rating
4.4/10 150 reviews

AI-Generated Summary of Our Player Reviews

Players appreciate the variety of bonuses, free spins, and special promotions offered by 888 Casino, enhancing their overall gaming experience. Many also highlight the quick withdrawal times, with some reporting withdrawals processed in less than 24 hours.

Players dislike that the live chat support is not available 24/7 and that email responses can be slow or absent. Additionally, there is frustration regarding the lack of clarity on how to gain an invitation to the 888 VIP club.

Top Reviews From Our Players

I've won 9500 euros I withdrew 2 days ago..

Then yesterday 888games asked about my id picture.. That was no problem for me I've sent the picture trough the website..and today my account is blocked?? How about my withdrawal? This is not fair help me out. (Sorry for my bad English I'm from Holland.)

I played at 888 Casino casino only once or twice maybe. I member there because of poker. Mostly I played poker, but later when I got bored of all those table games, I decided to spent 20€ on casino.

I had no bonuses attached into my balance, so I could played anything iIwant. That time I remember that I first downloaded their software and played it there. It had also instant mode, but that time it was easier to downloaded it and played. I had spent some time on NetEnt games, I did not played any other games from different softwares.

They offer a lot of different games here, but iIprefer to played NetEnt because I knew what to expected from them. I played it for a while, I had some decent winnings. Later I switched to poker with higher stakes, and again to casino. My balance was falling down and in the end I lost the money.

When I looked here they really have a lot of complaints. I don't know why, I won't check them out. While I was playing poker I did not have any withdrawal. At casino the same. But I think if you claim any bonuses from them, you have to check out bonus rules first. Many times there are rules which I don't like so I prefer to check it first and later claim the bonus. In this way, if you stick to all rules I don't think you will have any problems with them.

888 is good brand and I think I could trust them. The casino could have better look, otherwise I don't have any bad words to say about this place. It is nice, but I preferred to play poker here. It is different than at some other poker sites. I will rate 888 casino with 8 stars.

Love tghe poker you guys offer. Unlike my other fave poker site, I don't get bored as easily and end up playing their slots. lol

I think you guys have some pro hustlers on there but they give me a run for my money.

Thanks for the fun times. I am sorry I never found this site first to show my appreciation. Keep the good promotions running.

Sometimes very big wagering requirements is not good but generally I get good game time to keep me busy if I choose some of the slots. Sometimes feel hustled on poker tables. Lol but still all starts for you because you one of my favorite casinos :)

They have some very good promotions from time to time. I usually can't help myself from depositing whenever they offer, say, 100% freeplay bonus on your deposit. Their site looks pretty good too, quite different than many other online casinos.

Well, where do I start? The aforementioned bonuses are really wonky, when it comes to the freeplays you can usually expect quite a long delay before you actually receive them. When I deposit to get a bonus, I expect to get that bonus immediately, or at least know beforehand when said bonus will be applied to my account. 888 does neither of those things.

"Why not just contact customer support," is something you may ask, however this in itself is also a ridiculously difficult task. Their online support is rarely ever open, even within their own hours of operation. "Chat is presently unavailable" is something you'll have to get used to seeing. In addition, their customer support is some of the worst I've ever encountered. I contacted them recently with one simple question, whether I had taken their welcome offer, and if this would make me not able to claim welcome offers on their sister sites. It took close to a week to resolve this simple question, starting out with a 30-minute live chat session, followed by about 8 or so emails. Let me break it down for you:

First off, the chat rep lies to me and claims that I made a deposit of £20 (I play in euros! What the hell!) in March, which is a blatant lie. I ask the rep to check again for me, and they say that they would email me my transaction history. For some reason, this could not be done instantly, so the support rep asked me to close the chat and wait for the email. Fair enough.

I stare at my email for about 10-20 minutes, and there it is, an email from 888... with no attachment. I figured they would perhaps realize their mistake, or maybe they would send these transaction history emails in two parts, but that was not the case. 8 hours and no additional mails later, I email them back, telling them that there was no attachment. The next day, they apologize for the mistake, and send me my transaction history. Only problem being that it is not complete, it only shows my most recent deposit. I call them out on this, and the next day, again, they send me my transaction history. This time, it's accurate, showing me 2 deposits that I've made at the casino. The only one missing being the one they claim I did back in March, meaning that they straight-up lied to me about this fact.

If you do wish to play here, pray that everything works out for you and that you never ever have to contact a support rep.

Additionally, they have a very odd selection of games. They do have stuff from famous slot manufacturers like NetEnt and WMS, but only a select few games. Why can't they have their whole library? Surely a big act like 888 could afford to provide all those games to their players, perhaps they'd actually profit more from a bigger library. Who knows.

This is one very famous casino and one very safe and reliable company. 888 is here more than 15 years I think and first time I played here long time ago and I have a lot of experience with this gambling site. Every year they were better and better and now I can talk about them like the one of the best casinos on the internet.

They offer a big selection of games. A lot of different providers, different kind of games and there is something for everyone. Sometimes I just surfing on their site and trying all kind of games and that is very funny and time just fly. When I have luck I can gamble on this casino for hours and that is great about this site. You can’t be bored. And all that won’t be important if they are not safe and if they are unreliable. That is very important when you making a deposit and with this site you don’t need to worry. You can deposit and withdraw your money quick because they have fast payout department, only thing which is bad is that minimum cashout limit which is 50$. But if you put that on side I think that they have great payouts system with all payments methods and everything is just fine.

Bonuses on this site are great. They offer no deposit bonus, bonus on first deposit and all kind of different bonuses but on serious sites I don’t like to use bonuses so I don’t have experiences with bonuses on this site but it seems that they are nice.
Playing here on this site was always pleasant for me and customer support make their contribution to that. They were kind every time when I talk to them and more important they were very helpful.

I don’t know what to say more about this great casino, great games, customer support, payout department and yes I forgot to mention great site design without any bugs or errors. Well done 888… with ages you become great place for gambling.

888 Casino is one of the first casinos I joined and had my first experience with online slots. I am a player at 888 poker for many years and many times while I was playing poker I tried spinning the wheels at the slots in the casino section.

Since I really liked them I decided to open at 888 Casino an account in order to take the first deposit bonus, to take benefit of their casino promotions and to have a separate bankroll from my poker account.

At 888 Casino there is a big slot variety from various software providers. They have Electracade, GamesOS/CTXM, Cryptologic (WagerLogic), 888 Gaming, IGT (WagerWorks), Cassava, Blueprint Gaming, Dragonfish (Random Logic), Random Logic slots so there is a big variety of slots to play. There are many games that you can only find in 888 Casino and its sister casinos. I really liked playing their marvel and dc jackpots games, especially Fantastic 4 was my favorite. At 888 Casino you can use the flash version or download the software. I always played using the software because flash version was always laggy. One thing that I did not like was that most of the slots were kind expensive since most of them you could play with minimum bet 1,00-1,25 if you wanted to play full lines and very few slots could be played with minimum bet 0,20 -0,25. Lately they have added some NetEnt and WMS slots but not all the games. I wish they will add and Microgaming too in the future.

The promotions at 888 Casino are not very good because the deposits bonuses are never bigger than 30% bonus. I stopped playing here because after I had a big win, they accused me of bonus abuse and they restricted me from their bonuses offer. Although they paid my big withdraw I decided to close my account because I felt that they were being unfair to me. Only for this incident I have to rank low this casino.

Everything is cool about them. They have cool promotions, and probably best support, who shower you with free stuff whenever issue is on their end. They have great slots, amazing jackpots, and really cool site/interface. Whole 888.com is great place for one gambler. Keep doing good work 888casino!

A bit slow cashout, but it's always without problems.

I should have read the reviews before depositing into this casino, all games I played were just losing games, when I called to talk to customer support, they were very cold, they didn't care how much money I spent playing, their support sucks! Very unprofessional and they have a bad attitude! So I close the account. My advise is not to play or deposit on 888.com

Inactive user
9/10

Next casino where I played a longer period is 888 Casino which is known as one of the oldest casino that has been operating successfully for many years with daily improvement and attractive promotions at all the options of gambling. I like because they have some innovations to the classic games while in others it is not the case. They are present more than ten years in the online market and especially I like their version of Blackjack. As a loyal player who often plays on live roulette I noticed that they have friendly and approachable, live casino dealers. Otherwise, roulette is my favorite game especially in an environment such has 888 casino.

I like, because this casino offers instant play version and download the client so each player can choose what's more suited to its needs. I decided to download version because it is much clearer and does not require a search for links to the casino on the Internet, simply is easier to use it does not mean that many players will not decide for the second option. In their promotions and continuous improvement in exactly see their progress in recent years, sometimes it seems to me that there are too many risks, because of the desire to attract a less active players, because I'm a couple of times without any conditions got some free bonuses with low wagering requirements.

Customer support is up to the task, which is available for 24 hours. It is obvious that they have enough support operator because I never wait long for an answer, soon arrived to help no matter what the gambling section relates question. My impression is that they are equally treated all states and do not make any unnecessary landing restrictions as to use a lot of sounding names. I finish review with hope, that casino will stay stable and fast in all types of cashout.

Recently I saw somewhere a promotion for 888 casino. They have many software, many of them I'm not familiar with, but I liked the fact they have live games and few Netent games within many other game providers too. I signed up there and contacted their live chat to ask what kind of promotions they have. A support lady offered me the same 100% match welcome bonus we have here on AskGamblers, I wasn't interested in that so I didn't make a deposit. I didn't see this casino for a couple of days but then they sent me a promotion email, offering me 100% bonus for live dealer games with 30 x wagering. Well this bonus I liked, so I went to their page and made a 20€ deposit and started to play live casino holdem with 40€ in my balance.

I played holdem with 1€ bets and for some time I even managed to get my balance up to 100€. Then I switched and played some rounds at black jack table, I played about 10 hands and lost all with 2€ bets. Then I also played 3 card poker but even with 1€ bets I was loosing a lot, so I went back to holdem. I played it for an hour and got balance up to 140€, then I started to lose and ended my session. The next day I came back, played only holdem, but eventually got bust. I guess it wasn't my lucky time.

Overall I liked this casino, I checked their other promotions and they are quite interesting, like, each month they choose 26 players that get 888€ bonus. Not bad, isn't it? I really liked the look of their page, flash play worked great without any lagging. The live games were great, chat is nice and supportive, so from my experience I can't say anything bad about 888 casino. I think I will play there again and will try some other promo, at least with live games it doesn't seem so impossible for me to wager it. I saw their overall rank isn't very high and they have many complaints on AskGamblers, but so far I haven't faced anything bad with them, maybe I was lucky.

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