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888 Casino

888 Casino

The casino is restricted in your country.

Our Rating CasinoRank
1.1/10
CasinoRank
Player Rating 150 reviews
4.4/10
150 reviews
Complaint Response 411 complaints
2 days avg. 411 complaints

AskGamblers Quick Overview

Editor’s View

888 Casino is a popular online casino bringing players a large number of online slots, table and live casino games. The casino has several reputable licences, attracting players from different countries, while the website is easy to use.

What we like
  • Various offer of casino games
  • Well-developed VIP program
  • Plenty of deposit options
What we don’t like
  • Delays in withdrawals are common
  • Live chat is for registered users only
  • A lot of unresolved complaints
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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888 Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.888casino.com
Established
1997
Licences
Gibraltar Regulatory Authority, Malta Gaming Authority, Alcohol and Gaming Commission of Ontario, Romanian National Gambling Office, Portuguese Gambling Regulation and Inspection Service
Affiliate Program
Languages
English, German, French, Russian, Portuguese, Spanish, Japanese, Chinese, Arabic
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About 888 Casino

888 Casino is one of the early online casinos, established in 1997. Ever since then, the casino has been home to players worldwide. The gambling website is licensed and regulated by the Gibraltar Regulatory Authority, MGA, AGCO, Romanian National Gambling Office, and Portuguese Gambling Regulation and Inspection Service.

Multiple reputable licences show that 888 Casino adheres to gambling laws in various countries, but the extremely low CasinoRank raises reasons for concern. Still, there are plenty of 888 Casino bonuses that many players find too appealing and want to test the casino out themselves.

Below, you can read through our detailed casino review of 888 Casino and see if you should open an account or not.

StallCation

Complaints

Read the complaints other players have left for 888 Casino. Learn more about complaints.

Show all complaints
Delayed payment for almost 2 months on a fully verified account

I am filing this complaint regarding the extremely unreasonable and unacceptable handling of my 7,000 CAD withdrawal by 888casino Ontario.

My account had already been fully verified before this withdrawal request was ever made. Despite that, for nearly two months I have been trapped in an endless cycle of repeated document requests, delays, and meaningless template responses while my funds continue to be withheld.

During this entire process:

I contacted support more than 30 times through email and live chat

I repeatedly submitted every document and every piece of information requested

I complied multiple times with additional CCS2800 verification requests

I received almost nothing except scripted copy-paste apologies for the delay

My direct questions were consistently ignored

No one explained why the withdrawal was being delayed

No realistic timeframe was ever provided

Support continuously avoided addressing the actual issues raised and instead recycled generic responses

The most frustrating part is that the same documents and information have effectively been requested again and again despite my account already being verified and despite my full cooperation throughout the entire process.

After nearly two months, there is still no resolution, no accountability, and no meaningful communication from 888casino.

At this stage, this no longer resembles a normal verification process. It appears to be an unnecessarily prolonged and obstructive delay process where a verified customer is repeatedly forced to resubmit information while being given no transparency whatsoever.

Most recently, after once again submitting all the requested documents, I heard absolutely nothing back for over a week.

It should not require more than 30 contacts, repeated document submissions, and nearly two months of chasing support simply to receive a withdrawal from an already verified account.

I am requesting immediate release and processing of my 7,000 CAD withdrawal, written confirmation that all verification requirements have finally been satisfied, a proper explanation for the repeated delays and repetitive document requests, and an end to the continuous scripted responses and unnecessary obstruction of this withdrawal

I have preserved all emails, screenshots, live chat transcripts, and proof of every document submission made throughout this process and am fully prepared to continue escalating this matter through all available regulatory, mediation, and consumer protection channels if this situation is not resolved immediately.

Status unsolved Unresolved
$7,000
Delayed withdrawal funds withheld for over 2 months
I am filing this complaint regarding an unresolved withdrawal of $8205 from my 888casino account, which has been pending for more than two months without any explanation or resolution.
Timeline of events:

I submitted a withdrawal request to my Neteller account approximately 2–3 months ago.
I completed all KYC/identity verification procedures in full, providing every document requested by the casino.
My verification status was confirmed as approved.
Despite full compliance with all requirements, my withdrawal has not been processed.
I contacted 888casino customer support multiple times via email and live chat. My messages were either ignored or received only generic automated responses with no meaningful follow-up.
On 30.04.2026, I sent a formal written complaint demanding payment within 48 hours, citing intent to escalate to the Gibraltar Gambling Commissioner and the UK Gambling Commission. No response was received within 7 days.

Current status:
The withdrawal remains pending. I have received no explanation, no estimated payment date, and no meaningful communication from 888casino.
What I am requesting:
Immediate release of my funds ($8205) to my Neteller account, which was the original and explicitly stated withdrawal method.
I have made every reasonable effort to resolve this matter directly with the casino before escalating to AskGamblers. The casino's prolonged silence and inaction leave me no alternative.
I am happy to provide any additional documentation upon request.
Status unsolved Unresolved
$8,205
Withdrawal request still awaiting process after 18 days
Hi my support ID is 840559228. On April 25th 2026 I won 59,000 Canadian dollars on slots at 888 Casino. I requested a withdrawal, ID 941862948229 of 30,000 which was the maximum monthly withdrawal. I initially requested in to be E-Transferred but was unable to do that so I reversed the withdrawal and then redid it requesting a wire transfer . I uploaded my British Columbia , Canada drivers license and the required wire transfer information for my bank account. I was asked for a bank statement which I uploaded. The statement was for the same account I used to e-transfer the funds I used to gamble on the 888 Casino site and the name and address of the account match my drivers license. This is also the account I have requested the funds be wired to. I talked to a live agent after several days to enquire why my withdrawal was still awaiting process. He asked me to again upload my bank statement and ID which I did. On 888 casino the documents I uploaded are showing as awaiting verification since May 1st 2026 and I have not received any emails from 888 Casino giving me any updates on the withdrawal request or on the verification of my documents and ID. I have talked to 4 live agents on the support chat and have been told I dint need to upload any more documents and that they have escalated the matter to the payments department and that they will process the withdrawal as soon as possible. The fact that the documents are still not verified makes me believe that no progress has been made in my withdrawal request. If any other documents are required I will provide them immediately . I have turned off my ability to reverse the withdrawal in my 888 Casino account. This delay is way beyond the stated timeframes on the 888 Casino site.
Chart Pointer
66h left
$30,000
I am filing this complaint against 888ro regarding an unjustified account closure and the confiscation of my winnings following a Live Casino session
Detailed Chronology:

Verified History: I have been a customer of 888.ro for some time and have successfully completed withdrawals in the past. My account was previously verified and considered compliant.

Recent Activity: A few days ago, I deposited and played sports betting. After finishing, I withdrew my entire balance without any issues.

New Session: After a couple of days, I decided to deposit again. This time, I played exclusively Live Baccarat in the Live Casino section. I managed to win, bringing my balance to [4300 ] RON.

The Obstacle: When I tried to withdraw my new winnings, the casino requested a screen recording of my banking app. However, my bank account has been officially closed by the bank in the meantime.

Official Evidence: Since it is technically impossible to record an app for a closed account, I provided 888.ro with official, stamped documents from the bank confirming the closure and my ownership.

Unfair Closure: Instead of accepting these official legal documents, 888.ro permanently closed my account, citing a generic breach of Terms and Conditions, and seized my funds.

My Position:
It is highly abusive for a casino to accept my deposits and allow me to play, only to demand an impossible verification method (video of a closed app) once I win at Live Baccarat. I have provided superior legal proof (bank papers), but they are being ignored to avoid paying out my winnings.

I am asking AskGamblers to mediate this case so I can receive my legitimate funds.
Status unsolved Unresolved
RON4,300

888 Casino Complaint Stats

Resolved 330 / 388
Avg. Amount $8,729
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
4.4/10 150 reviews

Top reviews from our players

I've won 9500 euros I withdrew 2 days ago..

Then yesterday 888games asked about my id picture.. That was no problem for me I've sent the picture trough the website..and today my account is blocked?? How about my withdrawal? This is not fair help me out. (Sorry for my bad English I'm from Holland.)

I played at 888 Casino casino only once or twice maybe. I member there because of poker. Mostly I played poker, but later when I got bored of all those table games, I decided to spent 20€ on casino.

I had no bonuses attached into my balance, so I could played anything iIwant. That time I remember that I first downloaded their software and played it there. It had also instant mode, but that time it was easier to downloaded it and played. I had spent some time on NetEnt games, I did not played any other games from different softwares.

They offer a lot of different games here, but iIprefer to played NetEnt because I knew what to expected from them. I played it for a while, I had some decent winnings. Later I switched to poker with higher stakes, and again to casino. My balance was falling down and in the end I lost the money.

When I looked here they really have a lot of complaints. I don't know why, I won't check them out. While I was playing poker I did not have any withdrawal. At casino the same. But I think if you claim any bonuses from them, you have to check out bonus rules first. Many times there are rules which I don't like so I prefer to check it first and later claim the bonus. In this way, if you stick to all rules I don't think you will have any problems with them.

888 is good brand and I think I could trust them. The casino could have better look, otherwise I don't have any bad words to say about this place. It is nice, but I preferred to play poker here. It is different than at some other poker sites. I will rate 888 casino with 8 stars.

Love tghe poker you guys offer. Unlike my other fave poker site, I don't get bored as easily and end up playing their slots. lol

I think you guys have some pro hustlers on there but they give me a run for my money.

Thanks for the fun times. I am sorry I never found this site first to show my appreciation. Keep the good promotions running.

Sometimes very big wagering requirements is not good but generally I get good game time to keep me busy if I choose some of the slots. Sometimes feel hustled on poker tables. Lol but still all starts for you because you one of my favorite casinos :)

They have some very good promotions from time to time. I usually can't help myself from depositing whenever they offer, say, 100% freeplay bonus on your deposit. Their site looks pretty good too, quite different than many other online casinos.

Well, where do I start? The aforementioned bonuses are really wonky, when it comes to the freeplays you can usually expect quite a long delay before you actually receive them. When I deposit to get a bonus, I expect to get that bonus immediately, or at least know beforehand when said bonus will be applied to my account. 888 does neither of those things.

"Why not just contact customer support," is something you may ask, however this in itself is also a ridiculously difficult task. Their online support is rarely ever open, even within their own hours of operation. "Chat is presently unavailable" is something you'll have to get used to seeing. In addition, their customer support is some of the worst I've ever encountered. I contacted them recently with one simple question, whether I had taken their welcome offer, and if this would make me not able to claim welcome offers on their sister sites. It took close to a week to resolve this simple question, starting out with a 30-minute live chat session, followed by about 8 or so emails. Let me break it down for you:

First off, the chat rep lies to me and claims that I made a deposit of £20 (I play in euros! What the hell!) in March, which is a blatant lie. I ask the rep to check again for me, and they say that they would email me my transaction history. For some reason, this could not be done instantly, so the support rep asked me to close the chat and wait for the email. Fair enough.

I stare at my email for about 10-20 minutes, and there it is, an email from 888... with no attachment. I figured they would perhaps realize their mistake, or maybe they would send these transaction history emails in two parts, but that was not the case. 8 hours and no additional mails later, I email them back, telling them that there was no attachment. The next day, they apologize for the mistake, and send me my transaction history. Only problem being that it is not complete, it only shows my most recent deposit. I call them out on this, and the next day, again, they send me my transaction history. This time, it's accurate, showing me 2 deposits that I've made at the casino. The only one missing being the one they claim I did back in March, meaning that they straight-up lied to me about this fact.

If you do wish to play here, pray that everything works out for you and that you never ever have to contact a support rep.

Additionally, they have a very odd selection of games. They do have stuff from famous slot manufacturers like NetEnt and WMS, but only a select few games. Why can't they have their whole library? Surely a big act like 888 could afford to provide all those games to their players, perhaps they'd actually profit more from a bigger library. Who knows.

This is one very famous casino and one very safe and reliable company. 888 is here more than 15 years I think and first time I played here long time ago and I have a lot of experience with this gambling site. Every year they were better and better and now I can talk about them like the one of the best casinos on the internet.

They offer a big selection of games. A lot of different providers, different kind of games and there is something for everyone. Sometimes I just surfing on their site and trying all kind of games and that is very funny and time just fly. When I have luck I can gamble on this casino for hours and that is great about this site. You can’t be bored. And all that won’t be important if they are not safe and if they are unreliable. That is very important when you making a deposit and with this site you don’t need to worry. You can deposit and withdraw your money quick because they have fast payout department, only thing which is bad is that minimum cashout limit which is 50$. But if you put that on side I think that they have great payouts system with all payments methods and everything is just fine.

Bonuses on this site are great. They offer no deposit bonus, bonus on first deposit and all kind of different bonuses but on serious sites I don’t like to use bonuses so I don’t have experiences with bonuses on this site but it seems that they are nice.
Playing here on this site was always pleasant for me and customer support make their contribution to that. They were kind every time when I talk to them and more important they were very helpful.

I don’t know what to say more about this great casino, great games, customer support, payout department and yes I forgot to mention great site design without any bugs or errors. Well done 888… with ages you become great place for gambling.

888 Casino is one of the first casinos I joined and had my first experience with online slots. I am a player at 888 poker for many years and many times while I was playing poker I tried spinning the wheels at the slots in the casino section.

Since I really liked them I decided to open at 888 Casino an account in order to take the first deposit bonus, to take benefit of their casino promotions and to have a separate bankroll from my poker account.

At 888 Casino there is a big slot variety from various software providers. They have Electracade, GamesOS/CTXM, Cryptologic (WagerLogic), 888 Gaming, IGT (WagerWorks), Cassava, Blueprint Gaming, Dragonfish (Random Logic), Random Logic slots so there is a big variety of slots to play. There are many games that you can only find in 888 Casino and its sister casinos. I really liked playing their marvel and dc jackpots games, especially Fantastic 4 was my favorite. At 888 Casino you can use the flash version or download the software. I always played using the software because flash version was always laggy. One thing that I did not like was that most of the slots were kind expensive since most of them you could play with minimum bet 1,00-1,25 if you wanted to play full lines and very few slots could be played with minimum bet 0,20 -0,25. Lately they have added some NetEnt and WMS slots but not all the games. I wish they will add and Microgaming too in the future.

The promotions at 888 Casino are not very good because the deposits bonuses are never bigger than 30% bonus. I stopped playing here because after I had a big win, they accused me of bonus abuse and they restricted me from their bonuses offer. Although they paid my big withdraw I decided to close my account because I felt that they were being unfair to me. Only for this incident I have to rank low this casino.

Everything is cool about them. They have cool promotions, and probably best support, who shower you with free stuff whenever issue is on their end. They have great slots, amazing jackpots, and really cool site/interface. Whole 888.com is great place for one gambler. Keep doing good work 888casino!

A bit slow cashout, but it's always without problems.

I should have read the reviews before depositing into this casino, all games I played were just losing games, when I called to talk to customer support, they were very cold, they didn't care how much money I spent playing, their support sucks! Very unprofessional and they have a bad attitude! So I close the account. My advise is not to play or deposit on 888.com

Inactive user
9/10

Next casino where I played a longer period is 888 Casino which is known as one of the oldest casino that has been operating successfully for many years with daily improvement and attractive promotions at all the options of gambling. I like because they have some innovations to the classic games while in others it is not the case. They are present more than ten years in the online market and especially I like their version of Blackjack. As a loyal player who often plays on live roulette I noticed that they have friendly and approachable, live casino dealers. Otherwise, roulette is my favorite game especially in an environment such has 888 casino.

I like, because this casino offers instant play version and download the client so each player can choose what's more suited to its needs. I decided to download version because it is much clearer and does not require a search for links to the casino on the Internet, simply is easier to use it does not mean that many players will not decide for the second option. In their promotions and continuous improvement in exactly see their progress in recent years, sometimes it seems to me that there are too many risks, because of the desire to attract a less active players, because I'm a couple of times without any conditions got some free bonuses with low wagering requirements.

Customer support is up to the task, which is available for 24 hours. It is obvious that they have enough support operator because I never wait long for an answer, soon arrived to help no matter what the gambling section relates question. My impression is that they are equally treated all states and do not make any unnecessary landing restrictions as to use a lot of sounding names. I finish review with hope, that casino will stay stable and fast in all types of cashout.

Recently I saw somewhere a promotion for 888 casino. They have many software, many of them I'm not familiar with, but I liked the fact they have live games and few Netent games within many other game providers too. I signed up there and contacted their live chat to ask what kind of promotions they have. A support lady offered me the same 100% match welcome bonus we have here on AskGamblers, I wasn't interested in that so I didn't make a deposit. I didn't see this casino for a couple of days but then they sent me a promotion email, offering me 100% bonus for live dealer games with 30 x wagering. Well this bonus I liked, so I went to their page and made a 20€ deposit and started to play live casino holdem with 40€ in my balance.

I played holdem with 1€ bets and for some time I even managed to get my balance up to 100€. Then I switched and played some rounds at black jack table, I played about 10 hands and lost all with 2€ bets. Then I also played 3 card poker but even with 1€ bets I was loosing a lot, so I went back to holdem. I played it for an hour and got balance up to 140€, then I started to lose and ended my session. The next day I came back, played only holdem, but eventually got bust. I guess it wasn't my lucky time.

Overall I liked this casino, I checked their other promotions and they are quite interesting, like, each month they choose 26 players that get 888€ bonus. Not bad, isn't it? I really liked the look of their page, flash play worked great without any lagging. The live games were great, chat is nice and supportive, so from my experience I can't say anything bad about 888 casino. I think I will play there again and will try some other promo, at least with live games it doesn't seem so impossible for me to wager it. I saw their overall rank isn't very high and they have many complaints on AskGamblers, but so far I haven't faced anything bad with them, maybe I was lucky.

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