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888 Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 149 reviews
4.3/10
149 reviews
Complaint Response 397 complaints
2 days avg. 397 complaints

AskGamblers Quick Overview

Editor’s View

888 Casino is a popular online casino bringing players a large number of online slots, table and live casino games. The casino has several reputable licences, attracting players from different countries, while the website is easy to use.

What we like
  • Various offer of casino games
  • Well-developed VIP program
  • Plenty of deposit options
What we don’t like
  • Delays in withdrawals are common
  • Live chat is for registered users only
  • A lot of unresolved complaints
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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888 Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.888casino.com
Established
1997
Licences
Gibraltar Regulatory Authority, Malta Gaming Authority, Alcohol and Gaming Commission of Ontario, Romanian National Gambling Office, Portuguese Gambling Regulation and Inspection Service
Affiliate Program
Languages
English, German, French, Russian, Portuguese, Spanish, Japanese, Chinese, Arabic
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About 888 Casino

888 Casino is one of the early online casinos, established in 1997. Ever since then, the casino has been home to players worldwide. The gambling website is licensed and regulated by the Gibraltar Regulatory Authority, MGA, AGCO, Romanian National Gambling Office, and Portuguese Gambling Regulation and Inspection Service.

Multiple reputable licences show that 888 Casino adheres to gambling laws in various countries, but the extremely low CasinoRank raises reasons for concern. Still, there are plenty of 888 Casino bonuses that many players find too appealing and want to test the casino out themselves.

Below, you can read through our detailed casino review of 888 Casino and see if you should open an account or not.

StallCation

Complaints

Read the complaints other players have left for 888 Casino. Learn more about complaints.

Show all complaints
888 Casino - Holding CAD 30k Withdrawal With No Timeline or Resolution
I’m seeking advice from the community regarding an ongoing withdrawal issue with 888casino.

I deposited a significant amount of money into my 888casino account and, overall, I lost most of it. However, during one period of play, I was fortunate enough to win approximately CAD 30,000. When I requested a withdrawal, it was placed on hold, and I was asked to submit identity verification and proof of funds documentation.

I provided all requested documents promptly and answered every follow-up question. This process began on December 5, 2025. Since then, I have received multiple emails stating that my identity and source of funds are still under review, but no clear timeline has ever been provided. I have also received several responsible gambling emails during this period.

Despite full cooperation and submission of all required documentation, the withdrawal has not been completed. Recently, I received an email stating that the withdrawal amount was returned to my gaming account, even though I did not request this or authorize it.

It has now been more than 23 days, and the funds remain inaccessible. Customer support chat has been unable to provide meaningful answers, and email responses take weeks, often without addressing when the withdrawal will actually be processed.

At this point, CAD 30,000 remains stuck in my 888casino account, despite compliance with all verification requirements. I am looking for guidance from others who may have experienced similar situations or advice on how to escalate this properly, as it appears the casino is not following its stated verification and withdrawal policies.

Thank you in advance for any help or insight.
staus Unresolved
$30000
888 Casino - Taking forever to verify my documents
Hello FendiBendi here, Ive been playing on 888casino for a few months now and Ive made 2 withdrawals in the past and of course of my own fault I cancelled the withdrawals and gambled them and lost since it said it was a 1 day wait for the payment, I waited a day and of course I didnt get my payment.

11/9/25 5:54 am $9031.00
11/11/25 5:20 am $3000.00

Those above I cancelled the withdrawal and Lost since it was taking long to get COMPLETELY my fault, thats not the full problem here.
Now I have 3 pending withdrawals, I personally made the choice of putting the option to not cancel withdrawals so I wont gamble my winnings and make the same mistake again, These below are my new withdrawals.

11/18/25 12:13 am $1250
11/18/25 7:50 am $200
11/20/25 4:18 am $2700

the problem here is that they say it takes 1 business day to make the transfer. its taken longer then a business day.
they asked for me to submit my visa card and proof of idenity, in which i have submitted both. Card and Drivers license.
they say it should take 72 business hours. its been longer then that.
I reach out to the live chat they say they moved the case to the verifying department to urgent, still no one emails me or gets back to me.

Now Ive been doing abit of my own research online and it seems like Im not the only one with this issue this casino likes to play the long game with alot of its clients and take its sweet time and make it a very miserable and dreadful experience to cash them out but they have no problem taking payments on deposits to allow them to play.

How does this make sense?
staus Unresolved
$4150
888 Casino - Stalling with additional KYC
I created my 888 Casino account in 2021. I went through the initial stage of verifying my account. Throughout the years, I have played and won and cashed out. Then this past week, they asked me to verify my identity and provide source of income. I am doing that, but then I get emails asking me to do it again and again etc. I have submitted enough suffice evidence multiple times. I have screenshots and copies of emails.

The first time I submitted I got an email sating my documents were approved. Then I just needed to verify Identity. Complied. Asked to upload income again. Complied. Asked for income again. Complied.

I have uploaded documents 3 or 4 times now. I am getting the run around and now I cant even get a response. When I attempt to upload the documents, it just spins and spins. I even tried emailing.

I feel everything I uploaded was suffice and more than enough. I also sent paystubs from 11 months ago and bank statements from that time.

So unprofessional, even general loans etc see your information as adequate when you provide it.

I havent applied for a loan since I bought my car, but even that is satisfied with just a couple bank statements and banking information. Which I did provide to 888!

I think its a phony casino now. I understand "know your player" and I complied, more than 3 times now. I have nothing to hide thats why I have complied with what is being asked. Does anyone know how to review Canadian documents there?

Dont waste your time. I should have spent more time reading the reviews. I feel really bad for people who have won big and are having this issue.

It is at the end of the day, a scam.
The verify ID section wont even allow me to upload now. I email support and they aren't helping send my documents to the right people.

I have nothing to hide, thats why I keep reaching out to support, I want my stuff verified.
staus Unresolved
888 Casino - 3 out of 4 withdrawal requests still not processed and account is still disabled

I made four withdrawal request on separate dates. The First request I did was on August 8, 2025 for $820 CAD, Followed by my second request on August 9, 2025 for $14,000 CAD. Two days after of my withdrawal request, on August 11, 2025 I then received an email from Operations Team requesting me to submit a valid photo ID and my void cheque from my bank in order to carry out some additional checks.

I immediately submitted and uploaded my documents that same day I got the email. I did receive an acknowledgment email that my documents were received and it got forwarded to the competent department.

The next day on August 12, 2025 I made a Third withdrawal request of $1,322 CAD, and Fourth request of $1,400 CAD. On that same day, when I am about to play, my account got disabled and I could not login. I got worried and sad because I still have $2,580 CAD on my bank roll. I could not withdrawn or play with the casino anymore.

I wrote an email to the Operations Team informing them my account got disabled, they inform me that I have to submit some documents for verifying my account which I already did.

Following day on August 13, 2025 I received another email from the Operations Team congratulating me with my winnings and they need to validate my registration first in order to receive my payment. I got instructed to submit another documents which is copy of front and bank of the debit card that I use to fund my account and proof of billing address which is my recent credit card statement.

I immediately submitted and uploaded what they requested. Two days after the submission I then received an email that my withdrawal request is now approved and processed. Unfortunately on the email only I receive, the last withdrawal request of $1,400 CAD is the only amount processed and I confirmed it is deposited to my bank account via eTransfer the next day receiving the email.

I still have not received the 3 withdrawals of $820 CAD, $14,000 CAD and $1,322 CAD. On top of my account is still disabled and could not play. I still have $2,580 CAD on my account.

I have patiently waited for the 72 hours response time of the Operations team and I also excluded the weekends since it is not part of the business days but still I have never got a response or follow up.

staus Unresolved
$16142

Complaint Statistics

Resolved 330
Avg. Amount $ 8,466
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
4.3/10 149 reviews

Top reviews from our players

Nothing, and what people say about their customer service is true: Rude,careless and they have no inside knowledge of the functionning of the company sad but true.

Their customer service is worthless.The payout process is very slow and if you keep winning they will ask you to re send your documents for verification again so you could reverse your winning and play some if not all your winnings.

I would not recommend this site to serious gamblers. If you pulled a big win, good look if you pulled a second one and seeing that money in a timely matter. Advice: Look elsewhere, not worth your hard earned money specially with careless customer service.

Attract7, we apologize that your experience has not been satisfactory. If you can provide us with your full account details, we will be happy to look further into any issues you may have. Many Thanks, 888casino team

user avatar

A lot of games from table to slots. I made a couple of thousands playing roulette. At first I was nervous not getting paid after some negative comments. But I provided all my info and in 5 days the money was there, since that I was new..

So people it's legit.. For new members only for processing your winning, you could look at 3 days and another 3 to 4 days. And they give points on top of that and I would love to become a VIP in a near future.

Some customer service rep needs a little extra training. If they don't know something! Just say I don't know! I will ask my superior instead of misleading you with misinformation. Beside that a good site to enjoy and be careful with reversing your withdrawals, very tempting and if you do do. There's a 50% chance the casino will get his lost back.

I Like some slots whit good pay which I can't find anywhere else.They a trustfully company and payout is 3-5 days.

Bad chat support who only knew to offer bonus deposit code and can't help u, only if u call free number they can maybe help. Poor deposit bonus.

Nice games, good layout, I liked playing there... Won a few hundred.. Payout went also easily.

Not all the games are there, but although enough choice.

Inactive user
10/10

Slot machines are possibly the most beautiful part of 888casino has to offer. You can choose between the following categories: lines 1-5, 9-20 line 25+ lines and jackpots. The games are imaginative and excellent graphics done. The mere payment is not so large, but it is relatively common. This preference, of course, depends on personal taste. The menu is perhaps the most interesting was the slot machine inspired by the movie A Nightmare on Elm Street and a bonus round with Freddy Krueger. In addition, the offer will find and games inspired by Tetris, Cluedo-m, maps, dinosaurs ... Unlike other organizers of games of chance who prefer turning out one and the same system with different backgrounds, with 888 casino, games are designed separately, with a different structure, and with each new game you will have the impression that you play something new.

Games with Jackpot function promise a nice gain, and the offer is good, but some of the games impossible to play them with the "autoplay" function, because this after almost every spin interrupt messages to the amount of the jackpot prizes decreased. I did not find the option to deactivate this message. Several times I happened to have a question with which to technical support could not help me, but I could not find the option to contact them via chat. In the Help section of the website is really all nicely dressed and give clear answers to frequently asked questions, or if they happen to your question is not among those that are frequently asked, then you'll have to wait to get an answer by e-mail.

The site is designed so that you can choose the language in which will appear on your page. Sure, you can select one of the 22 on offer. As for payment, they offer the cards, Moneybookers and Neteller (some of the bonuses are different for these payments, the higher the WR, while others bonuses are not even available for this type of payment), Entropay and Bank Transfer. No matter how hard it was to find a chat, so I clicked on the page for payment, appeared pop-up chat, one nice girl asked me if I need help with payment. Help me not be necessary, but I was able to confirm with her that the bonus is available for players in my country. I like it and their betting, and most of all sections I play poker. As for the casino, congratulations 888 company!

I joined this site because of evolution gaming. I just wanted to play the live games such as live roulette and live baccarat. Deposit was awesome fast which never stop you for any verification. Until one day, I already deposited total of something over 10+k. They blocked me after I lose all that money. The reason is they required verification then why didn't do it at the beginning of my 20+ deposits?

Compared to other Casinos I went in the last couple months. This Casino consider as the worst one. You lose over 10+k and they just block your account after you lose everything. No one ever email or call you in person to ask anything in person. Just a template they sent to you which regarding the verification.

Signed up last week, made a small $500 deposit. Made $8500. They verified ID. Held withdrawal for 3 days. Wire transfer the next.

HIGHLY RECOMMENDED THIS CASINO!

Inactive user
10/10

My, 888 adventure began with the poker room about four years ago, then I ventured to the betting site, and at the end I tried the casino. Although the casino started its operation in 1997, I am active only since 2013. You wonder why? Well, I do not even know probably too large selection of casinos and too little time to get them all - "catch". As I said, this is one of the companies that survive very long. Compared to the pioneers of the online casino industry, 888casino is not only a tradition he is very reliable in providing its services, in this casino after verification of the account never had a doubt, that my money be paid into my account. Anyway, if I sent requests to Skrill or Neteller, I always get the money within 48 hours.

According to this principle, and to the highest standards this casino works and survives more than a decade. Today he is one of the top reputable casinos in the number of members and players, and his name is pronounced with respect among such players. I am one of those who can confirm a deep affection and respect for the people who founded and leading this company. Everything is so simple and as for games, they vary from classic to crazy blackjack, to a variety of slot machines including my favorite Millionaire Genie. Roulette, like any other is more or less the same, and there I do not have any particular impressions. Otherwise, on roulette, craps and baccarat, I lost so far the most money at all online casinos. As for the video slot machines there are those classic, along which you will immediately notice the games with high prize fund - the progressive slot machines.

888 casino is trying to regularly adds new and exciting games, and is particularly attractive choice Live Dealer casino games that are basically one of the best on the Internet. Green is the face of this casino operator, which is transferred to other operators who are similarly painted his magical world. I like the layout, and the transparency offered. This simplicity, immediately attract players and especially me, because I am a perfectionist when it comes to graphics and sound effects. 888 companies reported huge traffic and this automatically means a lot more competitors and the possibility that you may be one of the lucky winners. His respect for the player is targeted and so obvious, it can be seen from the fact that they have a very rich affiliate program. Great casino, I have a high opinion of them and rating - 10/10.

Good system with the internal tabs ect. Really liked that.

Confusing with claiming bonuses as if you log in on sports and go to casino and deposit through the casino which shows as 888casino com in url bar that deposit counts as a sports deposit meaning you can't claim a casino bonus on that offer.

No way to transfer the funds or do anything about this, Skrill withdrawals are slow compared with other sites.

To top it off once I finally worked out how to get to actually getting some money into the casino I'm unable to claim offers straight away, with no warning, no message letting me know, just when I deposit with an offer code a baffled chat rep tried to work out what was going on and called me back almost an hour later with minimal info other than no bonus can be claimed, which was why I deposited and they couldn't even tell me why.

Not using this site again, I hate this crap the bookies constantly pull and won't be visiting 888 again as there are others out there that are straight up and don't pull this stupid and annoying bs which really just ruins the betting experience, killjoys , as such 1 star, poor effort 888, you tried, but no, you suck.

I've won 9500 euros I withdrew 2 days ago..

Then yesterday 888games asked about my id picture.. That was no problem for me I've sent the picture trough the website..and today my account is blocked?? How about my withdrawal? This is not fair help me out. (Sorry for my bad English I'm from Holland.)

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