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888 Casino

888 Casino

The casino is restricted in your country.

Our Rating CasinoRank
1.1/10
CasinoRank
Player Rating 150 reviews
4.4/10
150 reviews
Complaint Response 411 complaints
2 days avg. 411 complaints

AskGamblers Quick Overview

Editor’s View

888 Casino is a popular online casino bringing players a large number of online slots, table and live casino games. The casino has several reputable licences, attracting players from different countries, while the website is easy to use.

What we like
  • Various offer of casino games
  • Well-developed VIP program
  • Plenty of deposit options
What we don’t like
  • Delays in withdrawals are common
  • Live chat is for registered users only
  • A lot of unresolved complaints
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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888 Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.888casino.com
Established
1997
Licences
Gibraltar Regulatory Authority, Malta Gaming Authority, Alcohol and Gaming Commission of Ontario, Romanian National Gambling Office, Portuguese Gambling Regulation and Inspection Service
Affiliate Program
Languages
English, German, French, Russian, Portuguese, Spanish, Japanese, Chinese, Arabic
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About 888 Casino

888 Casino is one of the early online casinos, established in 1997. Ever since then, the casino has been home to players worldwide. The gambling website is licensed and regulated by the Gibraltar Regulatory Authority, MGA, AGCO, Romanian National Gambling Office, and Portuguese Gambling Regulation and Inspection Service.

Multiple reputable licences show that 888 Casino adheres to gambling laws in various countries, but the extremely low CasinoRank raises reasons for concern. Still, there are plenty of 888 Casino bonuses that many players find too appealing and want to test the casino out themselves.

Below, you can read through our detailed casino review of 888 Casino and see if you should open an account or not.

StallCation

Complaints

Read the complaints other players have left for 888 Casino. Learn more about complaints.

Show all complaints
Delayed payment for almost 2 months on a fully verified account

I am filing this complaint regarding the extremely unreasonable and unacceptable handling of my 7,000 CAD withdrawal by 888casino Ontario.

My account had already been fully verified before this withdrawal request was ever made. Despite that, for nearly two months I have been trapped in an endless cycle of repeated document requests, delays, and meaningless template responses while my funds continue to be withheld.

During this entire process:

I contacted support more than 30 times through email and live chat

I repeatedly submitted every document and every piece of information requested

I complied multiple times with additional CCS2800 verification requests

I received almost nothing except scripted copy-paste apologies for the delay

My direct questions were consistently ignored

No one explained why the withdrawal was being delayed

No realistic timeframe was ever provided

Support continuously avoided addressing the actual issues raised and instead recycled generic responses

The most frustrating part is that the same documents and information have effectively been requested again and again despite my account already being verified and despite my full cooperation throughout the entire process.

After nearly two months, there is still no resolution, no accountability, and no meaningful communication from 888casino.

At this stage, this no longer resembles a normal verification process. It appears to be an unnecessarily prolonged and obstructive delay process where a verified customer is repeatedly forced to resubmit information while being given no transparency whatsoever.

Most recently, after once again submitting all the requested documents, I heard absolutely nothing back for over a week.

It should not require more than 30 contacts, repeated document submissions, and nearly two months of chasing support simply to receive a withdrawal from an already verified account.

I am requesting immediate release and processing of my 7,000 CAD withdrawal, written confirmation that all verification requirements have finally been satisfied, a proper explanation for the repeated delays and repetitive document requests, and an end to the continuous scripted responses and unnecessary obstruction of this withdrawal

I have preserved all emails, screenshots, live chat transcripts, and proof of every document submission made throughout this process and am fully prepared to continue escalating this matter through all available regulatory, mediation, and consumer protection channels if this situation is not resolved immediately.

Status unsolved Unresolved
$7,000
Delayed withdrawal funds withheld for over 2 months
I am filing this complaint regarding an unresolved withdrawal of $8205 from my 888casino account, which has been pending for more than two months without any explanation or resolution.
Timeline of events:

I submitted a withdrawal request to my Neteller account approximately 2–3 months ago.
I completed all KYC/identity verification procedures in full, providing every document requested by the casino.
My verification status was confirmed as approved.
Despite full compliance with all requirements, my withdrawal has not been processed.
I contacted 888casino customer support multiple times via email and live chat. My messages were either ignored or received only generic automated responses with no meaningful follow-up.
On 30.04.2026, I sent a formal written complaint demanding payment within 48 hours, citing intent to escalate to the Gibraltar Gambling Commissioner and the UK Gambling Commission. No response was received within 7 days.

Current status:
The withdrawal remains pending. I have received no explanation, no estimated payment date, and no meaningful communication from 888casino.
What I am requesting:
Immediate release of my funds ($8205) to my Neteller account, which was the original and explicitly stated withdrawal method.
I have made every reasonable effort to resolve this matter directly with the casino before escalating to AskGamblers. The casino's prolonged silence and inaction leave me no alternative.
I am happy to provide any additional documentation upon request.
Status unsolved Unresolved
$8,205
Withdrawal request still awaiting process after 18 days
Hi my support ID is 840559228. On April 25th 2026 I won 59,000 Canadian dollars on slots at 888 Casino. I requested a withdrawal, ID 941862948229 of 30,000 which was the maximum monthly withdrawal. I initially requested in to be E-Transferred but was unable to do that so I reversed the withdrawal and then redid it requesting a wire transfer . I uploaded my British Columbia , Canada drivers license and the required wire transfer information for my bank account. I was asked for a bank statement which I uploaded. The statement was for the same account I used to e-transfer the funds I used to gamble on the 888 Casino site and the name and address of the account match my drivers license. This is also the account I have requested the funds be wired to. I talked to a live agent after several days to enquire why my withdrawal was still awaiting process. He asked me to again upload my bank statement and ID which I did. On 888 casino the documents I uploaded are showing as awaiting verification since May 1st 2026 and I have not received any emails from 888 Casino giving me any updates on the withdrawal request or on the verification of my documents and ID. I have talked to 4 live agents on the support chat and have been told I dint need to upload any more documents and that they have escalated the matter to the payments department and that they will process the withdrawal as soon as possible. The fact that the documents are still not verified makes me believe that no progress has been made in my withdrawal request. If any other documents are required I will provide them immediately . I have turned off my ability to reverse the withdrawal in my 888 Casino account. This delay is way beyond the stated timeframes on the 888 Casino site.
Chart Pointer
63h left
$30,000
I am filing this complaint against 888ro regarding an unjustified account closure and the confiscation of my winnings following a Live Casino session
Detailed Chronology:

Verified History: I have been a customer of 888.ro for some time and have successfully completed withdrawals in the past. My account was previously verified and considered compliant.

Recent Activity: A few days ago, I deposited and played sports betting. After finishing, I withdrew my entire balance without any issues.

New Session: After a couple of days, I decided to deposit again. This time, I played exclusively Live Baccarat in the Live Casino section. I managed to win, bringing my balance to [4300 ] RON.

The Obstacle: When I tried to withdraw my new winnings, the casino requested a screen recording of my banking app. However, my bank account has been officially closed by the bank in the meantime.

Official Evidence: Since it is technically impossible to record an app for a closed account, I provided 888.ro with official, stamped documents from the bank confirming the closure and my ownership.

Unfair Closure: Instead of accepting these official legal documents, 888.ro permanently closed my account, citing a generic breach of Terms and Conditions, and seized my funds.

My Position:
It is highly abusive for a casino to accept my deposits and allow me to play, only to demand an impossible verification method (video of a closed app) once I win at Live Baccarat. I have provided superior legal proof (bank papers), but they are being ignored to avoid paying out my winnings.

I am asking AskGamblers to mediate this case so I can receive my legitimate funds.
Status unsolved Unresolved
RON4,300

888 Casino Complaint Stats

Resolved 330 / 388
Avg. Amount $8,729
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
4.4/10 150 reviews

Top reviews from our players

Poker is ok. Slots are fun, but not really paying.....

I switched from a PC to Mac iOS and they were unable to tell me how I can import my notes to my account. I never got an answer. Customer service is rude as hell. I asked for a bonus and when I did not write back immediately she said "Oh so did you take 3 minutes to think about if you want the bonus or not". This is unacceptable to talk back to paying customers like that! Then months after my account got closed without any reason. I sent in all documents long time ago. I wrote them several times and asked why my account got closed. They always said, it is not possible to know the reason. What kind of sorcery is this ?!!!!! I really liked poker on 888, but this is unacceptable. I will never ever play on your site again, even if you reach out to me again. And your commercials on TV are lame and annoying.

Hi Mela, we are very sorry to read this review. If you can provide us with your 888casino username and email, we will be sure to look into these issues and duly respond. Many Thanks, 888casino team

user avatar

Nothing, and what people say about their customer service is true: Rude,careless and they have no inside knowledge of the functionning of the company sad but true.

Their customer service is worthless.The payout process is very slow and if you keep winning they will ask you to re send your documents for verification again so you could reverse your winning and play some if not all your winnings.

I would not recommend this site to serious gamblers. If you pulled a big win, good look if you pulled a second one and seeing that money in a timely matter. Advice: Look elsewhere, not worth your hard earned money specially with careless customer service.

Attract7, we apologize that your experience has not been satisfactory. If you can provide us with your full account details, we will be happy to look further into any issues you may have. Many Thanks, 888casino team

user avatar

A lot of games from table to slots. I made a couple of thousands playing roulette. At first I was nervous not getting paid after some negative comments. But I provided all my info and in 5 days the money was there, since that I was new..

So people it's legit.. For new members only for processing your winning, you could look at 3 days and another 3 to 4 days. And they give points on top of that and I would love to become a VIP in a near future.

Some customer service rep needs a little extra training. If they don't know something! Just say I don't know! I will ask my superior instead of misleading you with misinformation. Beside that a good site to enjoy and be careful with reversing your withdrawals, very tempting and if you do do. There's a 50% chance the casino will get his lost back.

I Like some slots whit good pay which I can't find anywhere else.They a trustfully company and payout is 3-5 days.

Bad chat support who only knew to offer bonus deposit code and can't help u, only if u call free number they can maybe help. Poor deposit bonus.

Nice games, good layout, I liked playing there... Won a few hundred.. Payout went also easily.

Not all the games are there, but although enough choice.

Inactive user
10/10

Slot machines are possibly the most beautiful part of 888casino has to offer. You can choose between the following categories: lines 1-5, 9-20 line 25+ lines and jackpots. The games are imaginative and excellent graphics done. The mere payment is not so large, but it is relatively common. This preference, of course, depends on personal taste. The menu is perhaps the most interesting was the slot machine inspired by the movie A Nightmare on Elm Street and a bonus round with Freddy Krueger. In addition, the offer will find and games inspired by Tetris, Cluedo-m, maps, dinosaurs ... Unlike other organizers of games of chance who prefer turning out one and the same system with different backgrounds, with 888 casino, games are designed separately, with a different structure, and with each new game you will have the impression that you play something new.

Games with Jackpot function promise a nice gain, and the offer is good, but some of the games impossible to play them with the "autoplay" function, because this after almost every spin interrupt messages to the amount of the jackpot prizes decreased. I did not find the option to deactivate this message. Several times I happened to have a question with which to technical support could not help me, but I could not find the option to contact them via chat. In the Help section of the website is really all nicely dressed and give clear answers to frequently asked questions, or if they happen to your question is not among those that are frequently asked, then you'll have to wait to get an answer by e-mail.

The site is designed so that you can choose the language in which will appear on your page. Sure, you can select one of the 22 on offer. As for payment, they offer the cards, Moneybookers and Neteller (some of the bonuses are different for these payments, the higher the WR, while others bonuses are not even available for this type of payment), Entropay and Bank Transfer. No matter how hard it was to find a chat, so I clicked on the page for payment, appeared pop-up chat, one nice girl asked me if I need help with payment. Help me not be necessary, but I was able to confirm with her that the bonus is available for players in my country. I like it and their betting, and most of all sections I play poker. As for the casino, congratulations 888 company!

I joined this site because of evolution gaming. I just wanted to play the live games such as live roulette and live baccarat. Deposit was awesome fast which never stop you for any verification. Until one day, I already deposited total of something over 10+k. They blocked me after I lose all that money. The reason is they required verification then why didn't do it at the beginning of my 20+ deposits?

Compared to other Casinos I went in the last couple months. This Casino consider as the worst one. You lose over 10+k and they just block your account after you lose everything. No one ever email or call you in person to ask anything in person. Just a template they sent to you which regarding the verification.

Signed up last week, made a small $500 deposit. Made $8500. They verified ID. Held withdrawal for 3 days. Wire transfer the next.

HIGHLY RECOMMENDED THIS CASINO!

Inactive user
10/10

My, 888 adventure began with the poker room about four years ago, then I ventured to the betting site, and at the end I tried the casino. Although the casino started its operation in 1997, I am active only since 2013. You wonder why? Well, I do not even know probably too large selection of casinos and too little time to get them all - "catch". As I said, this is one of the companies that survive very long. Compared to the pioneers of the online casino industry, 888casino is not only a tradition he is very reliable in providing its services, in this casino after verification of the account never had a doubt, that my money be paid into my account. Anyway, if I sent requests to Skrill or Neteller, I always get the money within 48 hours.

According to this principle, and to the highest standards this casino works and survives more than a decade. Today he is one of the top reputable casinos in the number of members and players, and his name is pronounced with respect among such players. I am one of those who can confirm a deep affection and respect for the people who founded and leading this company. Everything is so simple and as for games, they vary from classic to crazy blackjack, to a variety of slot machines including my favorite Millionaire Genie. Roulette, like any other is more or less the same, and there I do not have any particular impressions. Otherwise, on roulette, craps and baccarat, I lost so far the most money at all online casinos. As for the video slot machines there are those classic, along which you will immediately notice the games with high prize fund - the progressive slot machines.

888 casino is trying to regularly adds new and exciting games, and is particularly attractive choice Live Dealer casino games that are basically one of the best on the Internet. Green is the face of this casino operator, which is transferred to other operators who are similarly painted his magical world. I like the layout, and the transparency offered. This simplicity, immediately attract players and especially me, because I am a perfectionist when it comes to graphics and sound effects. 888 companies reported huge traffic and this automatically means a lot more competitors and the possibility that you may be one of the lucky winners. His respect for the player is targeted and so obvious, it can be seen from the fact that they have a very rich affiliate program. Great casino, I have a high opinion of them and rating - 10/10.

Good system with the internal tabs ect. Really liked that.

Confusing with claiming bonuses as if you log in on sports and go to casino and deposit through the casino which shows as 888casino com in url bar that deposit counts as a sports deposit meaning you can't claim a casino bonus on that offer.

No way to transfer the funds or do anything about this, Skrill withdrawals are slow compared with other sites.

To top it off once I finally worked out how to get to actually getting some money into the casino I'm unable to claim offers straight away, with no warning, no message letting me know, just when I deposit with an offer code a baffled chat rep tried to work out what was going on and called me back almost an hour later with minimal info other than no bonus can be claimed, which was why I deposited and they couldn't even tell me why.

Not using this site again, I hate this crap the bookies constantly pull and won't be visiting 888 again as there are others out there that are straight up and don't pull this stupid and annoying bs which really just ruins the betting experience, killjoys , as such 1 star, poor effort 888, you tried, but no, you suck.

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