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888 Casino

888 Casino
Welcome Bonus

100% up to €1000 Welcome bonus

Our Rating CasinoRank
1.1/10
CasinoRank
Player Rating 150 reviews
4.4/10
150 reviews
Complaint Response 419 complaints
2 days avg. 419 complaints

888 Casino: My Expert Opinion

888 Casino is a popular online casino bringing players a large number of online slots, table and live casino games. The casino has several reputable licences, attracting players from different countries, while the website is easy to use.

What we like
  • Various offer of casino games
  • Well-developed VIP program
  • Plenty of deposit options
What we don’t like
  • Delays in withdrawals are common
  • Live chat is for registered users only
  • A lot of unresolved complaints
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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888 Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
1997
Licences
Government of Gibraltar, Malta Gaming Authority, Alcohol and Gaming Commission of Ontario, Romanian National Gambling Office, Portuguese Gambling Regulation and Inspection Service
Affiliate Program
Languages
English, German, French, Russian, Portuguese, Spanish, Japanese, Chinese, Arabic
Casino Type
Instant Play, Mobile, Sports, Live Casino

General Information About 888 Casino

888 Casino is one of the early online casinos, established in 1997. Ever since then, the casino has been home to players worldwide. The gambling website is licensed and regulated by the Gibraltar Regulatory Authority, MGA, AGCO, Romanian National Gambling Office, and Portuguese Gambling Regulation and Inspection Service.

Multiple reputable licences show that 888 Casino adheres to gambling laws in various countries, but the extremely low CasinoRank raises reasons for concern. Still, there are plenty of 888 Casino bonuses that many players find too appealing and want to test the casino out themselves.

Below, you can read through our detailed casino review of 888 Casino and see if you should open an account or not.

Payment Information and Options at 888 Casino

888 Casino has a well-organised banking page where players can find all the information about deposits and withdrawals. However, if you look at our Payments tab, you’ll see all the data directly. 

Popular deposit methods are available at the casino, including debit cards and e-wallets, while players can also use QR codes to deposit money into their accounts. The minimum deposit is €10 or equivalent. 

Keep in mind that you can’t use some of the deposit methods to withdraw money from the casino. The casino reserves the right to pay out potential winnings larger than €30,000 in monthly instalments. On the other hand, the minimum withdrawal for all payment methods is €10.

Customer Support at 888 Casino

The best way to contact 888 Casino is either via email or live chat. The live chat is available for members online, and you can access it both when you’re logged in and when you're logged out. It’s easier if you’re using an app.

888 Casino has a help centre with some of the most frequently asked questions answered. You can start looking for information there before you proceed to customer service.

Looking at the casino complaint history, the customer support of 888 Casino isn’t tending to players who are experiencing problems with delayed withdrawals. You can always submit a complaint with our AGCS team and we’ll try to resolve it with the casino.

Games at 888 Casino

The number of games at 888 Casino has always been admirable. Players can choose between different online slots, while the casino adds new online slots to the website to stay in tune with the gaming trends.

A bunch of table games are available, including different versions of online roulette, blackjack and poker. If you’re looking for instant games, you can choose scratch cards or arcade games such as Aviator or FlyX.

Step inside the live casino lobby for the ultimate casino experience. You can choose between different titles and select the rooms that you like the most. Don’t forget to check 888 Casino exclusives for unique casino games.

Becoming a VIP member of 888 Casino is worth it because other than better bonuses, you can be invited to different events where you can mingle with other players and share your experiences.

888 Casino’s Commitment to Responsible Gambling

Players at 888 Casino can set deposit limits and use features such as taking breaks or self-excluding from the casino. The first thing you can do is a self-assessment test to determine if you have any gambling problems you have to tend to.

StallCation

888 Casino Bonuses

Check out other 888 Casino Bonuses and pick one that suits your needs.

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Welcome Bonus
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Minimum Deposit $20
Wagering Requirements 30xb
Bonus Code: Welcome1
No Deposit Bonus
$25 Sign-up Bonus
Free Spins N/A
Free Spins WR N/A
Maximum Cashout N/A
Match Deposit Bonus
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Minimum Deposit $20
Wagering Requirements 30xb
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Welcome Bonus
100% up to $100, 1st Deposit Bonus
Minimum Deposit $20
Wagering Requirements 30xb
Bonus Code: WELCOME1

Complaints

Read the complaints other players have left for 888 Casino. Learn more about complaints.

Show all complaints
Unexplained Rejection of Verification Documents and Delayed Withdrawal Processing
I am submitting this complaint regarding the handling of my withdrawal requests and account verification by 888casino.

I submitted two withdrawal requests (Withdrawal Request IDs: 968252944068 and 968242041784). As part of the verification process, I was asked to provide proof of my bank account, and I promptly submitted my bank statement.

My bank statement was later rejected, but I was not provided with any explanation for the rejection or informed of what was wrong with the document. To determine the issue, I contacted my bank. The bank confirmed that my full legal surname cannot be displayed on bank statements because of a system character limit. They issued an official letter confirming that the account belongs to me, stating my full legal name, and explaining why the bank statement displays a shortened version of my surname.

I resubmitted my bank statement together with the official bank letter explaining the name limitation in an effort to satisfy the verification requirements.

Throughout this process, I repeatedly contacted 888casino through the live chat to request updates and ask for clarification. However, I consistently received the same standard response without any explanation addressing my specific situation:

"Your conversation has now been transferred to our Security Team.

They're already reviewing your account and the information you've provided. We'll complete the review within 24 hours and will contact you if we need anything further.

There's nothing you need to do at this stage. We'll be in touch as soon as the review is complete.

Thank you for your patience while we complete this process."

Despite being told the review would be completed within 24 hours, I did not receive any meaningful update or explanation. My requests for clarification regarding the rejected document were not answered, and I was not informed of any additional information required to complete the verification process. My support reference ID is 844020803.

My concern is not only the delay in processing my withdrawals, but also the lack of transparency and communication throughout the verification process. My documents were rejected without explanation, and despite my repeated attempts to resolve the issue and provide additional supporting documentation, I have been unable to obtain a clear response.

I respectfully request that this matter be investigated, that my verification documents be reviewed fairly, and that my pending withdrawal requests be processed as soon as possible.
Status unsolved Unresolved
888 Canada Withdrawals Pending Since July 8 Despite Completed Verification
I am submitting this complaint regarding withdrawals totalling CAD $1824 from my 888 Canada account, which have remained pending since July 8, 2026.

Following my withdrawal request, 888 asked me to provide identity verification and Source of Wealth documentation. I provided all requested documents promptly. My documents were subsequently acknowledged as received, and I was informed that the matter had been passed to the Compliance team.

Since then, I have repeatedly contacted 888 through email and live chat. I have been told several times that my case was escalated, that I would receive an update, and that I would receive a phone call. None of those promised follow-ups occurred.

As of July 16, 2026, I have not been informed that any additional documentation is required from me. My withdrawals remain pending, and I have received no meaningful explanation or timeframe for completion.

I understand that compliance checks may be necessary, and I have cooperated fully throughout the process. My complaint is not about 888 conducting appropriate verification. It is about the prolonged delay, the lack of a meaningful status update, and repeated commitments to contact me that were not honoured.

My 888 case reference is 2997992. My live chat reference is Rec0BH46B0QQL

I am requesting that 888 complete the review without further unnecessary delay and release my withdrawals. If there is a genuine outstanding issue, I ask that 888 clearly identify it and provide a reasonable timeframe for resolution.

I can provide supporting emails, chat records, document-receipt confirmations, and screenshots showing the pending withdrawals.
Status unsolved Unresolved
$1,824
withdrawal pending since June 5 with no clear verification or payment update

I am submitting this complaint regarding a delayed withdrawal from my 888 Casino account.

On June 5, 2026 at 3:43 PM, I requested a withdrawal of C$1,007.64. The withdrawal confirmation ID is 954432916095. My support ID is 847520578.

As of June 23, 2026 at approximately 9:10 PM Pacific Time, the withdrawal was still pending and had not been paid. The withdrawal has now been pending for approximately 18 days.

I have contacted 888 Casino support multiple times to ask what is preventing the withdrawal and what, if anything, remains outstanding. I have submitted the requested verification and banking documents, including my driver’s licence, proof of address/utility bill, bank statement, card documentation, wire transfer instructions, and later a void cheque when support requested it.

On June 9, I contacted support to confirm whether my documents had been received and whether anything was missing. I explained that I had submitted my driver’s licence, utility bill, bank statement, copy of my card, and wire transfer instructions, all connected to the same account I used to deposit funds. The agent told me the documents had been received, that they would verify them right away, and that I should expect an email that day. I did not receive that email.

On June 15, after the withdrawal had been pending for 10 days, I contacted support again and asked for a substantive update. I was told there was a date-of-birth discrepancy. I verified my personal details, and the agent confirmed that the date of birth had been corrected. I was also asked to provide a void cheque for the withdrawal query, which I did. I then verified my email and cell phone as requested.

On June 22, I contacted support again. I first received a response asking me to allow up to 24 hours for review of my account, and the chat was then closed. I then opened another chat and specifically asked for confirmation of my verification status, whether any documents or banking details were still outstanding, whether my Canadian banking information had been accepted, the reason the withdrawal had not been released, the expected release date, and an escalation or reference number.

I was connected with Patrick, who said he would escalate the case to the transaction team and inform them about my withdrawal status. I explained that I keep being told I will receive an email update, but nothing happens. Patrick then said the case had been forwarded and prioritized, but I still did not receive a clear verification decision, payment confirmation, request for further documents, or explanation for the continued delay.

There may also be a Canada-specific banking issue. I am a Canadian player using a Canadian bank account. Canadian banks generally do not use IBAN numbers. In the IBAN field, I entered my Canadian bank account number, which is the standard account identifier used in Canada, along with the other Canadian banking details available to me. The bank account information I provided is connected to the same Visa Debit card/account that I used to fund activity on 888 Casino.



Status unsolved Unresolved
$1,008
Delayed payment for almost 2 months on a fully verified account

I am filing this complaint regarding the extremely unreasonable and unacceptable handling of my 7,000 CAD withdrawal by 888casino Ontario.

My account had already been fully verified before this withdrawal request was ever made. Despite that, for nearly two months I have been trapped in an endless cycle of repeated document requests, delays, and meaningless template responses while my funds continue to be withheld.

During this entire process:

I contacted support more than 30 times through email and live chat

I repeatedly submitted every document and every piece of information requested

I complied multiple times with additional CCS2800 verification requests

I received almost nothing except scripted copy-paste apologies for the delay

My direct questions were consistently ignored

No one explained why the withdrawal was being delayed

No realistic timeframe was ever provided

Support continuously avoided addressing the actual issues raised and instead recycled generic responses

The most frustrating part is that the same documents and information have effectively been requested again and again despite my account already being verified and despite my full cooperation throughout the entire process.

After nearly two months, there is still no resolution, no accountability, and no meaningful communication from 888casino.

At this stage, this no longer resembles a normal verification process. It appears to be an unnecessarily prolonged and obstructive delay process where a verified customer is repeatedly forced to resubmit information while being given no transparency whatsoever.

Most recently, after once again submitting all the requested documents, I heard absolutely nothing back for over a week.

It should not require more than 30 contacts, repeated document submissions, and nearly two months of chasing support simply to receive a withdrawal from an already verified account.

I am requesting immediate release and processing of my 7,000 CAD withdrawal, written confirmation that all verification requirements have finally been satisfied, a proper explanation for the repeated delays and repetitive document requests, and an end to the continuous scripted responses and unnecessary obstruction of this withdrawal

I have preserved all emails, screenshots, live chat transcripts, and proof of every document submission made throughout this process and am fully prepared to continue escalating this matter through all available regulatory, mediation, and consumer protection channels if this situation is not resolved immediately.

Status unsolved Unresolved
$7,000

888 Casino Complaint Stats

Resolved 333 / 397
Avg. Amount $8,733
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player Rating
4.4/10 150 reviews

Top reviews from our players

Poker is ok. Slots are fun, but not really paying.....

I switched from a PC to Mac iOS and they were unable to tell me how I can import my notes to my account. I never got an answer. Customer service is rude as hell. I asked for a bonus and when I did not write back immediately she said "Oh so did you take 3 minutes to think about if you want the bonus or not". This is unacceptable to talk back to paying customers like that! Then months after my account got closed without any reason. I sent in all documents long time ago. I wrote them several times and asked why my account got closed. They always said, it is not possible to know the reason. What kind of sorcery is this ?!!!!! I really liked poker on 888, but this is unacceptable. I will never ever play on your site again, even if you reach out to me again. And your commercials on TV are lame and annoying.

Hi Mela, we are very sorry to read this review. If you can provide us with your 888casino username and email, we will be sure to look into these issues and duly respond. Many Thanks, 888casino team

user avatar

Nothing, and what people say about their customer service is true: Rude,careless and they have no inside knowledge of the functionning of the company sad but true.

Their customer service is worthless.The payout process is very slow and if you keep winning they will ask you to re send your documents for verification again so you could reverse your winning and play some if not all your winnings.

I would not recommend this site to serious gamblers. If you pulled a big win, good look if you pulled a second one and seeing that money in a timely matter. Advice: Look elsewhere, not worth your hard earned money specially with careless customer service.

Attract7, we apologize that your experience has not been satisfactory. If you can provide us with your full account details, we will be happy to look further into any issues you may have. Many Thanks, 888casino team

user avatar

A lot of games from table to slots. I made a couple of thousands playing roulette. At first I was nervous not getting paid after some negative comments. But I provided all my info and in 5 days the money was there, since that I was new..

So people it's legit.. For new members only for processing your winning, you could look at 3 days and another 3 to 4 days. And they give points on top of that and I would love to become a VIP in a near future.

Some customer service rep needs a little extra training. If they don't know something! Just say I don't know! I will ask my superior instead of misleading you with misinformation. Beside that a good site to enjoy and be careful with reversing your withdrawals, very tempting and if you do do. There's a 50% chance the casino will get his lost back.

I Like some slots whit good pay which I can't find anywhere else.They a trustfully company and payout is 3-5 days.

Bad chat support who only knew to offer bonus deposit code and can't help u, only if u call free number they can maybe help. Poor deposit bonus.

Nice games, good layout, I liked playing there... Won a few hundred.. Payout went also easily.

Not all the games are there, but although enough choice.

Inactive user
10/10

Slot machines are possibly the most beautiful part of 888casino has to offer. You can choose between the following categories: lines 1-5, 9-20 line 25+ lines and jackpots. The games are imaginative and excellent graphics done. The mere payment is not so large, but it is relatively common. This preference, of course, depends on personal taste. The menu is perhaps the most interesting was the slot machine inspired by the movie A Nightmare on Elm Street and a bonus round with Freddy Krueger. In addition, the offer will find and games inspired by Tetris, Cluedo-m, maps, dinosaurs ... Unlike other organizers of games of chance who prefer turning out one and the same system with different backgrounds, with 888 casino, games are designed separately, with a different structure, and with each new game you will have the impression that you play something new.

Games with Jackpot function promise a nice gain, and the offer is good, but some of the games impossible to play them with the "autoplay" function, because this after almost every spin interrupt messages to the amount of the jackpot prizes decreased. I did not find the option to deactivate this message. Several times I happened to have a question with which to technical support could not help me, but I could not find the option to contact them via chat. In the Help section of the website is really all nicely dressed and give clear answers to frequently asked questions, or if they happen to your question is not among those that are frequently asked, then you'll have to wait to get an answer by e-mail.

The site is designed so that you can choose the language in which will appear on your page. Sure, you can select one of the 22 on offer. As for payment, they offer the cards, Moneybookers and Neteller (some of the bonuses are different for these payments, the higher the WR, while others bonuses are not even available for this type of payment), Entropay and Bank Transfer. No matter how hard it was to find a chat, so I clicked on the page for payment, appeared pop-up chat, one nice girl asked me if I need help with payment. Help me not be necessary, but I was able to confirm with her that the bonus is available for players in my country. I like it and their betting, and most of all sections I play poker. As for the casino, congratulations 888 company!

I joined this site because of evolution gaming. I just wanted to play the live games such as live roulette and live baccarat. Deposit was awesome fast which never stop you for any verification. Until one day, I already deposited total of something over 10+k. They blocked me after I lose all that money. The reason is they required verification then why didn't do it at the beginning of my 20+ deposits?

Compared to other Casinos I went in the last couple months. This Casino consider as the worst one. You lose over 10+k and they just block your account after you lose everything. No one ever email or call you in person to ask anything in person. Just a template they sent to you which regarding the verification.

Signed up last week, made a small $500 deposit. Made $8500. They verified ID. Held withdrawal for 3 days. Wire transfer the next.

HIGHLY RECOMMENDED THIS CASINO!

Inactive user
10/10

My, 888 adventure began with the poker room about four years ago, then I ventured to the betting site, and at the end I tried the casino. Although the casino started its operation in 1997, I am active only since 2013. You wonder why? Well, I do not even know probably too large selection of casinos and too little time to get them all - "catch". As I said, this is one of the companies that survive very long. Compared to the pioneers of the online casino industry, 888casino is not only a tradition he is very reliable in providing its services, in this casino after verification of the account never had a doubt, that my money be paid into my account. Anyway, if I sent requests to Skrill or Neteller, I always get the money within 48 hours.

According to this principle, and to the highest standards this casino works and survives more than a decade. Today he is one of the top reputable casinos in the number of members and players, and his name is pronounced with respect among such players. I am one of those who can confirm a deep affection and respect for the people who founded and leading this company. Everything is so simple and as for games, they vary from classic to crazy blackjack, to a variety of slot machines including my favorite Millionaire Genie. Roulette, like any other is more or less the same, and there I do not have any particular impressions. Otherwise, on roulette, craps and baccarat, I lost so far the most money at all online casinos. As for the video slot machines there are those classic, along which you will immediately notice the games with high prize fund - the progressive slot machines.

888 casino is trying to regularly adds new and exciting games, and is particularly attractive choice Live Dealer casino games that are basically one of the best on the Internet. Green is the face of this casino operator, which is transferred to other operators who are similarly painted his magical world. I like the layout, and the transparency offered. This simplicity, immediately attract players and especially me, because I am a perfectionist when it comes to graphics and sound effects. 888 companies reported huge traffic and this automatically means a lot more competitors and the possibility that you may be one of the lucky winners. His respect for the player is targeted and so obvious, it can be seen from the fact that they have a very rich affiliate program. Great casino, I have a high opinion of them and rating - 10/10.

Good system with the internal tabs ect. Really liked that.

Confusing with claiming bonuses as if you log in on sports and go to casino and deposit through the casino which shows as 888casino com in url bar that deposit counts as a sports deposit meaning you can't claim a casino bonus on that offer.

No way to transfer the funds or do anything about this, Skrill withdrawals are slow compared with other sites.

To top it off once I finally worked out how to get to actually getting some money into the casino I'm unable to claim offers straight away, with no warning, no message letting me know, just when I deposit with an offer code a baffled chat rep tried to work out what was going on and called me back almost an hour later with minimal info other than no bonus can be claimed, which was why I deposited and they couldn't even tell me why.

Not using this site again, I hate this crap the bookies constantly pull and won't be visiting 888 again as there are others out there that are straight up and don't pull this stupid and annoying bs which really just ruins the betting experience, killjoys , as such 1 star, poor effort 888, you tried, but no, you suck.

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