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Blacklisted

7Reels Casino is a brand operated under the Revenue Giants Affiliates program, a program which has been blacklisted due to the usage of unethical business practices in its relationship with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments, unprofessional behavior as well as operating without a valid license issued by an official regulatory authority.

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7Reels Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 48 Reviews
6.1/10
48 Reviews
Complaint Response 28 Complaints
2 days avg. 28 Complaints
What we like
  • 0-24 withdrawal time frame
  • Mobile-friendly
  • Top-tier software providers
  • Live chat open 24/7
What we don’t like
  • 72 hours pending time for withdrawals
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


7Reels Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.7reels.com
Established
2008
Licences
Costa Rica Gambling
Affiliate Program
Languages
English, German, Spanish, French
Casino Type
Instant Play, Mobile, Crypto Casino

7Reels Casino is a luxurious online casino with the mission of providing online entertainment to as many players as possible. The casino features online slots, table games and video pokers from world-class game providers such as Microgaming, Betsoft, IGT, Pragmatic Play and Habanero. Players can access the casino instantly or they can use their mobile casino to enjoy the games. 7Reels Casino is licensed under the jurisdiction of Costa Rica.

Restricted Countries

7Reels Casino does not accept players from the United States, Denmark, Italy, Australia and several other countries. Full list of restricted countries can be found under 'More casino details' section.

Mobile Gaming

All of 7Reels Casino’s games are designed to work the same across all devices. This means that players can play on their computerssmartphones, and tablets and get the same gaming experience on all of their devices.

Security and Fairness

It's of the utmost importance that online casinos protect their players from harm. 7Reels Casino accomplishes this with its tough security protocol. All data sent to and from their servers is protected with state-of-the-art 128-bit SSL encryption. Additionally, their privacy policy guarantees that all of your personal and financial information is kept away from third parties.

StallCation

Complaints

Read the complaints other players have left for 7Reels Casino. Learn more about complaints.

Show all complaints
7Reels Casino - Decline of a withdrawal which I do not understand

Good evening trust you are well. I need to submit a complain against 7 reels casino. Been a loyal customer for many years. Made a withdrawal on the 5 Feb and still had a live chat on the 6 Feb (Tom/Vinny) saying withdrawal in process. On Tuesday morning the 7 Feb log out of my account saying no service jurisdiction area.

I google this untrue cause South Africa accepted to play online. I send emails to support, security and accounts department. Support send a email back to say I bet to my much on a game. Going to void my winnings. My question I made withdrawal last year out of free spins R5700 never asked me or question me how much I bet per game to wager the bonus or free spins back. Last year Nov and in Sept.

I made big withdrawals in the past with 7 reels casino no questions asked of how much I bet on a game? I have a Skrill account with all the amounts paid out by the casino. If I wasn't allowed to play online why did the casino accept my deposits. Spending quite a bit since last year. Withdrawal this time huge problem. I also keep my eye on the wager process big was like R350-000 to wager back. After playing and playing the amount went to a positive wager process done. And the amount was withdrawable.

They refuse to answer me on this. I feel it's unfair and I as a customer feels violated by the casino. Tactic not to pay out? Never in all the years any questions about the bet I'm playing? All of a sudden it's a big issue. Going to send my proof on email cause I have difficulties to upload the files. Regards <removed sensitive info>

staus Unresolved
R46000
7Reels Casino - Always making excuses to delay payments

7Reels makes excuses to buy time almost every time I withdraw. They also say it takes five working days to verifiy a withdrawal so they only let you know on the fifth day there is a problem.

I was verified fully just a couple of weeks ago and now I get this in an e-mail:


Hello Andrew,

We Have News!

Please be informed that your withdrawal was declined due to the fact that your account has been randomly chosen for a Verification Process.

This consists of Management selecting a few random accounts with pending withdrawals, in order to review the paperwork that has been received from them, to make sure it is complete and legible, that the account information matches the paperwork and to review the account game sessions. This is a random procedure and there is no pre-determined selection process, meaning that there is no way to anticipate beforehand which accounts will be reviewed. Please bear in mind that this procedure may be repeated more than once a year and every customer who requests a payout will be subject to this process at some point or another, even if they have all the corresponding requirements for a payout in order.

However, there is nothing to worry about. Feel free to request again your withdrawal at your earliest convenience and it will be reviewed once the verification is completed.

Thank you for your understanding on the matter. For more information, please do not hesitate to contact us, we will gladly assist you.

Regards,

7Reels Support Team


The people in chat are now telling me that it will take another 12-15 days for further verification but they are refusing to tell me if they need anything futher.

I am not a new player and have been with 7Reels since they opened. They often make excuses to delay payments.

staus Resolved
R50000
7Reels Casino - They took my winnings of $2800 and gave me $100

I was getting all the history for my account which has taken time so now today I go in to do some more of my spins history and you will see with attachment number nine, that all of a sudden I cannot see my history any more and I cannot get a reconcile report of my history from March 26th the day I deposited and got a bonus with that deposit of 100$ to April 1st the day I went to withdraw 2800$ of winnings.

They put me through three weeks of runaround and then I wrote a letter to them of disappointment with the treatment I had received and that day randomly I am selected out of billions of people to have a manager review my transactions and my verification information.

It took until April 30th eight days after the manager randomly selected me which it shows in attachment my letter to them and then the email I got later that day saying that I was selected. When the verification by the manager was finished they put out a deposit to my Ecopays for 100$ with no explanation again. So in chat I asked staff why where was the rest of my money and they said on free bonus money you can only win a maximum of 100$. Now bonus money does not last over 5 days of full-time playing for one which is what it took me to play out the bonus amount that I got when I paid for it 100$. That is not free bonus money either and if it were it would not have let me keep playing through once I won that amount of money. I don't think. Regardless it was not free money that is different that is from free spins they send to your email only. There is no other way to get free bonus money from them and this was not that. This I paid for plus spent more money in between while playing out the bonus amount to get my winnings.

On top of that, they sent my 100$ to the wrong Ecopays account so that took me over a week to get back to. So now when I am trying to get all the history that I have already gone through all of a sudden there is no history for me to see or print. I want the money that I legally won and I really hope you will help me to get it .

staus Resolved
$2800
7Reels Casino - Waiting for 20 days for payment
Hello this started on 30th July, after my account was verified. I was in live chat talking to Dan when it was reviewed and it was declined due to me not submitting a proof of deposit statement, as you can see in one of the emails they then asked for this. I submitted it straight away. I had to wait another 7 days for it to be reviewed to be told it was declined because I didn't submit a credit card voucher, also asked for after as you can see also in emails. I also provided extra identification with this. I have submitted my passport, drivers licence, bank statements proving deposit, copies of my cards front and back and credit card voucher as they asked and told everything has been verified and added to my account.
Now i am up for account verification process which I was told on the 13th of August and told today that this take a 10 days and will be reviewed by the end of next week.
Now regarding their withdrawal process it clearly says they will take between 72hrs and 5 business days depending on the verifi cxation status of the customer. Why then after all i gave submitted did i wait 5 business days each time.
Now they are sending me countless offers through email and sms offering me free spins from sister casinos as well, trying to get me to play.
This has been nearly a month and they have done this now because there is nothing else they can ask from me.
P please help me as I feel that they are just going to take my money from.me cause obviously they are not going to pay me.
I have also attached a live conversation chat with Dan who told me what to submit and when questioned he has just closed the chat and left me. This is also confirmed in emails from 7 reels
staus Resolved
$1200

Complaint Statistics

Resolved 23
Avg. Amount $ 1,488
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player rating
6.1/10 48 reviews

Top reviews from our players

I made 3 deposits on this casino.
If the machines give a bit at first, they do not provide anything thereafter.

Distrust in the new machines as Great Reef, The Moon Lady, Tales of Egypt finally all these varieties of machines. They are very greedy and give very little free spins, the little that they do not pay out.
Furthermore the new feature of these machines unlike before is very well calculated to lose even more players and encourage them to play.

I had ten conversation with an employee of the cat who admitted to me that to have a chance of being victorious, you must file a lot and make big bets.

As you know we can win easily on other software by leveraging little. The functionality of their software does not multiplying the spins of 3 as in the case of other software, prevent mounting balance.

Conclusion: Your're better invest elsewhere on more reliable and more generous software.

TOP GAMES = waste of time and especially money.

7Reels is a casino I found on some affiliate site searching for some descent no deposit bonus that I could use. When I made an account and logged in into the casino I got 25 euros free on my account. This no deposit had the standard 75 x wager and a 100 euros max cashout. I took this offer in almost every Top game casino I made an account in and the terms were the same.

I decide to start playing Orbital Mining right away on a minimum bet. I set it to 100 auto spins and very soon I got the free spins bonus. I managed to get 15 extra spins and and extra 3 x multiplier so I started off with 22 free spins I think on a high 5 x multiplier total. I had some great wins here and managed to win 95 euro on my minimum bet. Sometimes it can be very profitable to take risks on higher bets on this game. So far this is the game I like the most from this software.

Anyway I played some more and managed to get my balance up to 120 euros before I changed the game. I moved on to Dwarven Gold because it is basically the same game only with different symbols. I decided to start playing on a high 1.25 bet hoping to get a full screen of treasure chests for the ultimate 500 x bet win. I can’t say that I had some incredible wins but still not what I was hoping for.

I moved on to Graveyard Shift with a solid 170 euros balance. I started playing here on a high 1.25 bet but the game was in a terrible mood and started eating my balance very fast. Soon I hit rock bottom trying out other games.

Overall I had fun playing here.

I didn’t find any unresolved complaints about this casino but still they have a long 96 hours pending time and 2-5 days e-wallets payout which kind of sets me back from depositing and trying my luck.

7 Reels casino is from the top game software. They are offering a no deposit bonus to new players and i think almost all of their casinos have a no deposit bonus and this is a good way to promote the casinos but they genuinely need to work on their games more than the promotional strategy or bonuses.

Got 10$ no deposit bonus from them when I had created an account here and got straight to the action after downloading the casino software because they do not have the instant play feature here on this casino. I did not like their terms of the no deposit bonus that make 3 deposits before taking out the money you make from the no deposit bonus.

I started with fandango and did not like this game and I was at 4$ after leaving this game and they have a very low return to the players on this casino and the bonus is of no use of we are not going to be able to win any money from here and it is just like asking for our money.

And the wager is also 99 times with such slow action 9 times is also impossible let alone 99 times. I played only 2 games and the second one was the speed hunter slot and this one was better than the fandango but if you compare it from slots from other software it was marginally above average.

This was a very average casino and top game casinos are way better than this one and I think they genuinely need to work on this casino because like this it is not gonna work out for them. Plus it would be better if they had a instant play feature because that makes the access to the casino faster at times. I am hoping that they would take my feedback seriously because i am a well wisher and would really love to continue with them and make some money.

7 reels Casino uses Top Game platform which I personally don’t like them much, but when I saw they were giving 10$ free chip, why not try them. But when I read theirs terms, wow I didn’t read so far terms like this casino has, well maybe some others have it, but first time for me.

So about the free bonus, even if you wager the free bonus you need to deposit but not only one but 3 deposits needs to be done, well that’s a "great" welcome bonus hmm, oh and another thing ,even if you deposit and win something you are eligible to cashout only 500$ in the few first months ???

What kind of promotion and free chip is this, for 10$ free chip I need to make 3 deposits if I want to cashout, well that will be thanks but no thanks. So this free chip they are giving I see it as a fun money, just to see and test their games. Anyway I was all ready sign up and downloaded the casino so I use the free chip

I was playing maybe for 15 minutes, but I was not interested in that would I win something or not. I was playing Fruit slot but even that game was winning at all. So I played this chip very fast with no interest at all. Why bother?? Every player I think thinks that if you are giving free chip that can be cashed out, or even if the deposit needs to be done, fine, will deposit, but to ask 3 deposits!!! That’s little unfair for the players. I don’t know if this is safe casino to play, although because I lost my interest of them, didn’t even try to search about them are they good and safe or not. Well you decide if this is worth and good casino to deposit your money in.

Top Game software has never been a favorite of mine but I have played at most of their casinos. 7Reels Casino is one of the later ones that I registered at, taking up their free $20 no-deposit bonus to try out their casino and games. Having lost that $20 fun money within a few minutes, I did some reading up on their Terms & Conditions (T&C) and what I found out was absolutely shocking! Their terms and conditions are NOT like any other casino that I know of, or am accustomed to...and I am not a new online player by any standard!

FREE BONUSES. This include their no-deposit and free sign-up bonuses. 7Reels Casino T&C states that all free bonuses are for fun play only and are NOT CASHABLE! Meaning, whatever free bonus that you get from the casino is for FUN PLAY only and any winnings derived from such a bonus is not withdrawable at all. So, just play the bonus, have fun and wait till the balance goes to zero. That shouldn't take long!

WITHDRAWALS. Now, this are the killer terms!!! The T&C states that prior to withdrawal of any winnings derived from a deposit bonus, a player MUST have made 3 separate deposits in the casino! If a player has been a member for LESS THAN 6 MONTHS, the maximum withdrawable amount permitted is only $500 per withdrawal per month! What utter rubbish!!! A new member could have deposited thousands of dollars before making a win, but when a win is finally made, only $500 can be withdrawn at a time, until the required 6-months membership period has elapsed! And unfortunately enough, I had to get the feel of this agonizingly painful experience first handedly!

I had made a deposit, got my deposit bonus (400% bonus I think, can't really remember), and started playing on my 2 favourite games, namely Diablo 13 and Fandango. When Diablo wasn't paying, I switched over to Fandango, a 15-liner slot game. The game was going quite good. The reels were paying and the free spins were coming not so far apart. In one of the free spin feature game, I hit the maximum win of 5 pistols at $0.25 per line bet, which paid out $2500 at 10,000 times the line bet. I was so damn happy I had made a big hit! I checked with live support on how much more wagering I needed to comply, and by the time I had completed the wagering requirement, I made a withdrawal claim for $1500...feeling deeply satisfied!

The pain started about 2 weeks later when an email came from the casino stating that my withdrawal had been declined. I needed to write in to the casino PRIOR to requesting a withdrawal, giving details of the preferred withdrawal method! What utter rubbish!!! Not 1 casino that I know of required any player to do this...withdrawal requests are all automatically connected to/with your deposited method! Still, I complied. Weeks later, I was informed that I needed to make 2 more SEPARATE deposits before any withdrawal could be entertained! So, I complied...again...made one deposit after another...$25 each. More than 1 month later, I received email stating withdrawal declined yet again...I must make a deposit at ANOTHER sister casino first and allow 30 days to pass before resubmitting my withdrawal claim!!! WHAAAT THE....!!! A blatantly obvious move of delaying and non-payment tactics by the casino! Still, I complied yet again. 1 month later...email saying my withdrawal had been declined yet again...and my account details submitted to management for scrutinization! MY FOOT!!! I knew for sure then that they had no intention of paying up! I then wrote back a very nasty reply, logged into the casino, and played off all the balance till zero...cursing 7Reels Casino at every spin I made!

Last but not least, I CLOSED all my real money accounts at Winward Group of casinos, of which 7Reels Casino is one. There were 7 or 8 others more...I couldn't remember! So please...BEWARE OF WINWARD'S CASINOS!!!

Afi

I decided to try their casino because they offered a 20 euro no deposit bonus like many other top game casinos, so I went to their page and I wanted to check the promotions but I didn’t find nothing about the 20 euro free money. They home page is arranged but the design isn’t so pretty.

They had only a downloadable version of the casino. So I downloaded it and after I finished the registration logged in and went to the cashier to check my balance. My no deposit money wasn’t on my balance so I visited the live support and asked him about the no deposit bonus. I sent to him my special code than after an account checking and some conversation he credited me with my 20 euro no deposit bonus, the bonus had 99x wagering requirements, it is means I needed to wager 1980 euro before I can withdrawal. The support didn’t told me what is the max cash out but he informed me if I want to withdraw from that no deposit bonus money I need to make a verifying deposit first.

So after I get my money I went to their slots and picked the Speed hunter slot and I played with 4 coins per bet. I didn’t like their slots because the graphic is bad and the pay out rates are incredible low. After a few spins I lost my money so I logged out. Two days later I get an e-mail from them where they offer me another 20 euro free to try their games. The story was the same I lost my bonus balance within 15 minutes.

I don’t think I ever deposit to top game casinos because I can’t trust them enough, but the free money is free money.
Thank you!

Inactive user

7Reels, a casino run by a Top Game software. At first I was being offered $20 no deposit with a crazy 99x wagering requirement. I passed up the opportunity because that would end up being a waste of time (As I can plainly see).

I had a little bit of trouble with support when I asked what the minimum withdrawal amount is and if they would happen to have future deposit options available like Moneybookers. When I spoke to a live chat operator which by the way took no more than 3 seconds for him to reply after interacting with the Chat on the right hand side he gave me the information I needed straight away. When I asked him about Moneybookers he claims it should be here in the cashier page but while I was there "on the cashier" there were only a few deposit options, the major credit cards (Visa Mastercard, American Express), Instadebit, EcoCard and Money Transfers. Unfortunately Moneybookers is not a deposit option at the moment he says. At first I thought he was lying and I felt he was trying to turn that around but he did help resolve my issues. I learned the minimum deposit is $25 for Ecocard, this being my method to deposit and only two withdrawal methods to choose from, Instadebit and Ecocard, minimum $60 cashout according to support.

To show my one revulsion about Top Game casinos is...even if I click the X button on the top right corner, the casino doesn't actually close entirely so I would have to right click on the 7Reels Icon on the bottom right of my desktop, choose to log off and close it just to shut the casino down completely, otherwise the Live operator would tell me to close the casino if I am not using it (this happened to me once before, it's inconvenient). That's an annoying process. The easiest choice for every casino would be to close it in one go but in Top Game casinos they chose to make it complicated. Is that supposed to be a security feature or something?

With my $25 minimum deposit from Ecocard (no bonus included) since Moneybookers was non-existent I played on three Video slots, Lucky Day at the Races, Lotto Mania and Slot Dunk. I stayed on $0.40 bets on Lucky Day & Slot Dunk because the next bet level is $1. This would not allow me to play longer and seeing my small balance of $25 could take it out in just 25 spins or more (should winnings from $1 bets occur). Lotto Mania is for $0.50 instead of having a $1.25 bets per spin. Lucky Day at the Races is a small variance 20 line video slot. I liked what I saw in the first few spins then I had 7 Free Spins on my 9th spin with an additional retrigger for 14 Free Spins total. $6.70 was an okay win but really it could use a multiplier to make my interests higher. The bonus is fair. It gave me $5.24 at the race track bonus (Play the Ponies bonus they are called) just for picking my horse to win the race but my horse came in 2nd. The winnings would be larger if I could hit 4 or 5 scattered bonus symbols while winning 1st place on a much needed larger bet. Once my balance reached $34 I went on to Lotto Mania. This 25 payline video slot is like being in a game show, making a noise every time each on the 5 Reels would stop (dun, dun, dun, dun, dun) and also follow up with a winning tune. The flashing lights surrounding the reels makes a good impression. With Lotto Mania, winnings came out no more than $4 on a $0.50 bet and what I had in two Free Spins feature was $6.80 on 5 Free Spins and a miniature but disappointing $1.42 on the second trigger of 5 Free Spins. The bonus became really hard to trigger as it is one of those "left to right bonuses" under an active payline so I did not bother myself trying to get that. When I had $47.16 I finally went on to Slot Dunk. I was confused, I thought this is a basketball themed slot and not hockey. The winning tune for when I got a combination without the wild sounded like a tune for Hockey. In Basketball I would hear claps and bangs or crowds saying "Defence". Anyways, a lot of the times Wild Cheerleaders would help me out. I sometimes get 4 Alligator symbols getting $3.16 (The slot has all animal symbols). This helped in increasing my funds but that is just a part of it. There were 5 Trophy symbols that helped give me about $4. The feature came a little late but with a large amount of Free Spins. 13 at first and after 4 spins I got another set of 13 for 26 total. They should be more specific in telling us it can be retriggered. I got $11from 26 Free Spins.

Once I had $60 I withdrew my funds via EcoCard. My Final words, why would they call themselves 7Reels if they're only 5 Reel Slots in the casino? If they did have 7 Reel slots then I must have missed it and I am missing out staying on 5 Reel Slots. If these existed (I seen them on bingo sites but not in casinos) then I can only think of the wasted times I have played on those 5 Reels when I could of had something better.

Support: 7/10
Terms and Conditions: N/A
Payouts: 7.5/10
Deposits: 6/10 (They need to add Moneybookers)
Withdrawals: 8/10

7 Reels Casino is powered by the Top Game software. Now these guys are nowhere near (for me) one of the best, but I have played at one or two other casinos with the Top Game system and I enjoy the slots here. I am not sure where in the world this casino has the most players but I don’t think it is very popular in the UK. When I signed up I thought the casino supported my local currency GBP , I know some of the Top Game ones do, unfortunately this one doesn’t so I was forced to play in USD, but I didn’t mind really and I had a code for some free money too so I couldn’t complain. It’s the free no deposit bonus actually that first attracted me to 7 Reels Casino. I was offered $30 free but with a huge wagering requirement of 99 times. I out in the free code during registration, it accepted it then after I registered it said there was a problem with the code and my balance was zero. I loaded up the cashier but couldn’t find anywhere to redeem a bonus code so I had a word with live help. I honestly expected them to be a complete nightmare and to say the code I had wasn’t valid blah..blah..blah. When in actual fact the person I spoke to was lovely. I explained what happened during registration gave her the code and she credited it to my account instantly…and even apologised for any inconvenience! Live Help actually being helpful and nice…shocker! Lol.

You don’t get as many slots here as the bigger casinos but in all fairness to them they still have a decent selection to choose from and you can also play in ‘fun mode’ on any of their games before gambling your real money. This is always an added extra if you are new to a particular casino and software. One of my favourite slots here, I have recently come to learn is called ‘Shia Safavids Treasure’ which is a 20 line slot with a minimum bet per line of 1p. If you have a decent bankroll and can afford it I found it pays really well at 5p per line (£1 per spin).

My overall experience here has been a good one; if I was able to play in GBP instead of USD I actually think I would make a deposit here sometime. The best thing about this casino though for me is how easy it is to contact Live Help…they are there on your screen for you all the time, they might not answer immediately sometimes, but they will come.

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