1xBet Casino

Item: 1xBet Casino
Rating: 2.7
Author: Bojana D.

1xBet Casino

Welcome Bonus

100% up to 30300 PHP + up to 150 Free Spins on Sweet Bonanza, 1st Deposit Bous

Visit casino

T&Cs Apply

Our Rating CasinoRank

2.7/10

CasinoRank

Player Rating 510 reviews

8.2/10

510 reviews

Complaint Response 509 complaints

2 days avg. 509 complaints

1xBet Casino: My Expert Opinion

Editor’s View

Overall, we have no concerns with the casino and were able to use their site seamlessly. There is a good mix of games, and the games lobby has plenty of options to allow you to find your favourite games. Live chat can be easily found, and we were impressed with how many other support options are available.

By Bojana D.

What we like

No withdrawal limits
Excellent selection of payment methods
No payment fees

What we don’t like

Limited responsible gambling tools

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

1xBet Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://1xbet.com/

Established

2007

Licences

Curacao Gaming Control Board

Company

Caecus N.V.

Affiliate Program

1xBet Partners

Languages

Arabic, Azerbaijani, Bulgarian, Portuguese, Chinese, German, Danish, English, Spanish, Finnish, Estonian, French, Greek, Hebrew, Croatian, Hungarian, Georgian, Armenian, Indonesian, Italian, Japanese, Korean, Hindi, Lithuanian, Latvian, Macedonian, Norwegian, Filipino, Polish, Romanian, Serbian, Russian, Swedish, Slovenian, Slovak, Turkish, Ukrainian, Uzbek, Thai, Albanian, Icelandic, Kazakh, Malaysian, Vietnamese, Belarusian, Canadian

Casino Type

Instant Play, Mobile, Crypto Casino, Live Casino, Sports

Mobile Apps

Android, IOS

Deposit Methods

Visa, MasterCard, Perfect Money, Jeton, SticPay, Skrill, Neteller, Rapid Transfer, Tether, TRON, Bitcoin, Ethereum, Litecoin, Dogecoin, Bitcoin Cash, Dash, Monero, Zcash, USD Coin, DAI, Flexepin, Binance, Payz, Siru Mobile, Ripple, Cardano, VCreditos, Pay4Fun, MuchBetter, Pix, Itau, Caixa, Banco do Brasil, Bradesco

Deposit Fees

Withdrawal Methods

Visa, MasterCard, WebMoney, Perfect Money, SticPay, Skrill, Payeer, Neteller, Sepa, Rapid Transfer, Tether, TRON, Bitcoin Cash, Bitcoin, Binance, Ethereum, Litecoin, Dogecoin, Dash, Monero, Zcash, Cardano, USD Coin, AstroPay Card, Airtel Money, Payz, Ripple, Pix, Itau, Banco do Brasil, Caixa, Bradesco, Jeton

Withdrawal Fees

Withdrawal Limit

No Limits

Currencies

Euros, US dollars, Russian rubles, Australian dollars, Azerbaijani manats, Albanian lekë, Algerian dinars, Angolan kwanzas, Argentine pesos, Armenian drams, Bangladeshi takas, Bahraini dinars, Belarusian rubles, Bulgarian leva, Bolivian bolivianos, Botswanan pulas, Brazilian reals, Burundian francs, Hungarian forints, Vietnamese dong, Ghanaian cedis, Guatemalan quetzals, Guinean francs, Honduran lempiras, Hong Kong dollars, Georgian laris, Danish krone, UAE dirhams, Dominican pesos, Egyptian pounds, Zambian kwachas, Indian rupees, Indonesian rupiahs, Jordanian dinars, Iraqi dinars, Icelandic krónur, Kazakhstani tenges, Canadian dollars, Qatari rials, Kenyan shillings, Chinese yuan, Colombian pesos, Comorian francs, Bosnia-Herzegovina convertible marks, Congolese francs, Costa Rican colóns, Kuwaiti dinars, Liberian dollars, Libyan dinars, Lebanese pounds, Mauritian rupees, Macedonian denari, Malawian kwachas, Malagasy Ariaries, Malaysian ringgits, Moroccan dirhams, Mexican pesos, Mozambican meticals, Moldovan lei, Nepalese rupees, Nigerian nairas, Nicaraguan córdobas, New Zealand dollars, Israeli new sheqels, New Taiwan dollars, Norwegian kroner, Omani rials, Pakistani rupees, Panamanian balboas, Paraguayan guaranis, Peruvian nuevos soles, Romanian lei, Rwandan francs, Saudi riyals, Swiss francs, Swedish kronor, Serbian dinars, Singapore dollars, Somali shillings, Venezuelan bolívars, Sudanese pounds, Thai baht, Tanzanian shillings, Tunisian dinars, Turkish Lira, Ugandan shillings, Uzbekistan som, Ukrainian hryvnias, Uruguayan pesos, Philippine pesos, Djiboutian francs, Chilean pesos, Sri Lankan rupees, Eritrean nakfas, Cape Verdean escudos, Ethiopian birrs, South African Rand, South Korean won, Japanese yen, Dogecoin, Tether, TRON, ADA

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-5 days
Card Payments 3-7 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Mancala Gaming, SmartSoft Gaming, Spinomenal, 7Mojos, High5Games, 3 Oaks Gaming, Playson, Pocket Games Soft, Mascot Gaming, KA Gaming, NetGame, Pragmatic Play, Wazdan, Endorphina, Mr. Slotty, Belatra, Fazi, Evoplay, Blueprint Gaming, Betixon, Platipus Gaming, Amatic Industries, BF Games, Multislot, OneTouch Games, Leap, PariPlay, TrueLab Games, ZEUS PLAY, Red Rake Gaming, Habanero, Iron Dog Studios, Red Tiger Gaming, Apollo Games, 1x2Games, Concept Gaming, Tom Horn Gaming, Spade Gaming, NetEnt, Swintt, Betsoft, CT Interactive, Spinmatic Entertainment, Ortiz Gaming, Stakelogic, Booming Games, Caleta Gaming, Onlyplay, Felix Gaming, Hacksaw Gaming, Yggdrasil Gaming, Revolver Gaming, Skywind Group, Triple Cherry, Evolution Gaming, Nucleus Gaming, SYNOT Games, GameArt, Quickspin, Kalamba Games, Gamomat, Fugaso, Avatar UX, Thunderkick, Playtech, Play'n GO, Igrosoft, Gaming Corps, BGaming, Oryx Gaming, Triple Profits Games, Holle Games, MGA, Espresso Games, 1spin4win, Arrow's Edge, Genesis Gaming, Rival, World Match, Inbet Games, Zitro Games, R. Franco Games, Mobilots, Cayetano Gaming, Betsolutions, Aviatrix, OMI Gaming, Reevo, GreenTube, NetGaming, Turbo Games, GameBeat, WeAreCasino, Spribe, Vibra Gaming, Capecod Gaming, Elbet

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Yes

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Suggest an edit

General Information about 1xBet Casino

1xBet Casino is an online casino and sportsbook offering a variety of top games. For our online casino review, we’ll look at their casino section, but you can visit our sports section in the forum if you’re interested in sports.

You can register directly through our website, and you can use any web or mobile device. The casino can be accessed on most mobile devices and is functional on Android, iOS and Windows devices, so you can easily spin the reels of mobile slots on the go.

Payment Information and Options at 1xBet Casino

The casino supports a massive selection of payment methods. It’s also a crypto casino accepting a long list of currencies, both fiat and crypto. The other good news is that there are no payment fees.

The casino aims to process withdrawals within 48 hours, but this will depend on the payment method and your verification status. The finance department works 24/7, which means you can also enjoy evening and weekend withdrawals. The casino has also stated that there are no withdrawal limits.

Customer Support at 1xBet Casino

If you need help, you can contact the casino and one of the fastest options is through live chat, which can be accessed from any page. Initially, you will be met with a chatbot who can answer various questions, or you can speak with a live chat agent.

If you want help outside of live chat, you can email the casino, and the contact details are available in their support section. You can also use their online contact form, and the casino will respond using the email address you have supplied.

You can also contact the casino via WhatsApp, Twitter and over the phone.

Games at 1xBet Casino

The casino is home to the latest online slots, thanks to a list of gaming providers to keep you entertained. You’ll find the latest progressive jackpot slots, Megaways and exclusive titles. The games lobby is user-friendly, and there are various features to help you filter games to find your favourites. You can also search by provider, and when you’re logged in, you can view your recently played games and save your favourites.

1xBet Casino's assortment of table games includes roulette, blackjack, baccarat and various types of poker. The selection ranges from European Blackjack and American Roulette to Punto Banco and Pontoon.

The video poker section features All American, Aces and Faces, Deuces Wild, Joker Poker, Jacks or Better, Deuces and Joker and a variety of others.

The live casino features the option of gambling against real life dealers. There are blackjack, roulette and baccarat variations to suit all kinds of players and budgets. You can also join rooms with live poker and the latest live game shows.

1xBet Casino’s Commitment to Responsible Gambling

The casino supports responsible gambling, although there are a few features that are currently available through your account. You may need to speak to the casino to discuss setting limits.

However, if you need to take a break, you can self-exclude by emailing the casino.

1xBet Casino Bonuses

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Welcome Bonus

100% up to 12500 INR

Minimum Deposit 12500 INR

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Welcome Bonus

100% up to €300 + 30 Free Spins, 1st Deposit Bonus

Minimum Deposit €10

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Match Deposit Bonus

25% up to €450 + 45 Free Spins, 4th Deposit Bonus

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Complaints

Read the complaints other players have left for 1xBet Casino. Learn more about complaints.

Show all complaints

Submit complaint

Depositing issue

I made a deposit of 85$ on 7/6 and didn't get my funds or anything near to that after a few weeks when I was checking out the query i was told by the specialist that I need to send all verifications including a screen recording of my bank application so that they can help but i picked the payment receipt and transaction advice and emailed it to them so all the information needed and necessary to approve the deposit was sent. Following that delay in deposit processing, I received an email on July 29, 2026, from [email protected].
In the email, the merchant explicitly instructed me to email them a clear view of my full 16-digit bank card number.
Demanding full, unmasked payment card details via unencrypted email is a severe security violation and creates an extreme risk of financial fraud.
Due to these predatory and insecure practices, I have refused to comply with their request. And still i have not received anything from the merchant

86h left

$85

Withdrawal of Rs 20500 INR

Hi Team,

Account : 102272043
I made a withdrawal of Rupees : 20,500 INR on 3rd Aug. As in the status it is showing successful but the amount is not credited to my account.
I made multiple attempts to the customer support as the given window for the resolution is 48 hours but still no response. Even a payment query is running but no response whatsoever.

Attesting the bank statement as well as the snap shots for reference. Please do the needful in getting the amount credited.

25h left

₹20,500

My bet has never been settled

I am submitting this complaint against 1xBet regarding an unresolved El Casino Auto Roulette bet.

Account ID: 1309412479
Bet ID: 3667386324
Provider: El Casino Auto Roulette
Game ID: RA619872
Date: 24/07/2026
Time: 12:01 UTC

My bet has never been settled. Even now, the bet history still shows the pending/loading icon, which confirms that the bet has not been processed.

I contacted 1xBet Support several times. They informed me that the El Casino provider had already restored the balance. However, no funds have been credited to my account.

The amount that should be credited is 15,300 MRU.

I have attached a screenshot showing that the bet is still pending and has not been settled.

I kindly request AskGamblers to contact 1xBet and help resolve this issue by ensuring that my bet is correctly settled and that the missing 15,300 MRU is credited to my account.

Thank you.

69h left

15,300

Unrightfully blocking account and delaying verification for 23 days

Dear AskGamblers Team,

I am writing to lodge a formal complaint against 1xBet regarding my account (sent to thecasino >]). My account was completely frozen on July 10th, 2026. Since then, I have been blocked from both betting and withdrawing my remaining balance of 668,447.36 CLP.

I have shown 100% cooperation with their Security Department ([email protected]) and have already provided ALL requested documents long ago. This includes my official Chilean RUT ID, a selfie holding my ID, a phone screen showing my ID, and full bank statements (Cartola Bancaria) proving my transactions.

Despite providing all verification materials, my account has been stuck in "review" for 23 days. Every time I email their security team, I receive the exact same automated copy-paste response telling me to "wait for notification".

This is a clear delay tactic to withhold my legitimate funds. I have violated no terms and conditions. I kindly request the AskGamblers team to intervene, investigate 1xBet's malicious delay, and help me recover my balance of 668,447.36 CLP.

Thank you for your assistance.

82h left

$668,477

Waiting for my money for one week

I made a withdrawal on Monday, 20/07, and I am still waiting for my money.

It's not my first time cashing out. I can say that I could be a VIP member cause I play every day, but I think that's not enough for them, cause many times they retained my deposits too,

Once I made a deposit, and it didn't arrive in my account until weeks later, like 3-4 weeks. I tried to get help, but they never solved anything; they just said the same thing. For example, this time all the agents that I called said to me that my money will arrive in my account in a maximum of 5 days.

Tomorrow is the 7th day, and now all the agents say that máximum is the 30th. But they don't tell you why, never; you can't cancel either.

It's the only casino where I have had these problems, the only one, but I can't understand why.

41h left

$300

Unjustified delay on withdrawal after successfully completing the kyc verification

account id: 313968111
support ticket: # 73853494
amount: 18200 USD

Dear AskGamblers team, my account's withdrawal was blocked by 1xbet casino for KYC verification. I sent all the required documents as they asked and successfully passed my security verification . Then i tried to withdraw but its still rejected. But it's been over 4 months I haven't received any response from them. their support team ignores and sends automated response. When I asked them how much more time it takes their ignored my emails and just delaying my withdrawal.

Dear Ask Gamblers team, please intervene in this matter with the casino so I can withdraw my funds or get clarification form them, as they don't clarify or respond to the email.

Rejected

$18,200

Withdrawal denied after successfully completing kyc verification

account id: 1007888805

support ticket # 89121445

amount: 276000 BDT

Dear AskGamblers team, my account's withdrawal was blocked by 1xbet casino for KYC verification. I sent all the required documents as they asked and successfully passed my security verification on Feb 3. Then the 1xbet casino support team said they sent a message containing my withdrawal code to the address that I provided on my casino account. But it's been over 5 months; I haven't received any letters from them. They didn't provide any tracking number. When I asked them how much more time it takes or to provide me with a tracking number, they replied with the same response as I attached in the screenshot. they didnt sent any code but are just delaying my withdrawal.

Dear Ask Gamblers team, please intervene in this matter with the casino so I can withdraw my funds or get a tracking number or clafication form them, as they don't clarify or respond to the email.

58h left

৳276,000

Deposit issue of 20k PKR

Deposit via Raast Not Credited to Account (Query No. 19084290)
Casino: 1xBet
Player ID: 1717242899
Deposit Amount: PKR 20,000
Payment Method: Raast
Transaction Date/Time: 06/07/2026, 18:33
Unique Transfer Number: 6a4bd8da549903239d923a6b
Complaint details:
On 06/07/2026 at 18:33, I made a deposit of PKR 20,000 to my 1xBet account (Player ID: 1717242899) via Raast, using my registered payment number ending in 35. The funds were sent to the agent's payment details (03067331643) and the transfer completed successfully on my end, generating unique transfer number 6a4bd8da549903239d923a6b.
However, this amount was never credited to my 1xBet account balance. I raised an official payment query with 1xBet support (Query No. 19084290) on 06/07/2026 at 18:59, and attached proof of the transaction (payment screenshot and PDF receipt) as supporting documents. The query has remained in "In Progress" status since it was submitted, with no resolution or update from 1xBet.
I am requesting AskGamblers' assistance in escalating this matter with 1xBet, as the deposited funds have not been reflected in my account despite providing full transaction evidence.
Resolution requested: Immediate credit of PKR 20,000 to my 1xBet account

Resolved

₨20,000

Unresolved deposit of INR 25000

Dear Sir/Madam,

I would like to lodge a formal complaint regarding an unresolved deposit issue with 1xBet.

Despite following all of the operator's instructions and providing every document requested, my issue remains unresolved.

Player ID: 1425176821

Support Query Number: 18290078

Deposit Amount: ₹25,000

Payment Method: UPI QR

UTR: 653504817644

I made a UPI QR deposit of ₹25,000 to my 1xBet account. The amount was successfully debited from my bank account. However, the funds were never credited to my 1xBet account.

I immediately raised Support Query No. 18290078 and submitted all the requested payment proofs.

After reviewing my case, 1xBet informed me that the payment had been blocked by the bank and instructed me to wait 14 banking days. They advised that if the money was not returned during that period, I should submit a PDF bank statement covering the entire waiting period.

I followed these instructions exactly. After 14 banking days, the amount had still not been refunded, and I submitted the requested bank statement.

Instead of resolving the matter, 1xBet informed me that the funds should already have been returned and advised me to contact my bank.

I contacted my bank, which confirmed that the transaction was successfully completed, the funds were debited from my account, and no refund or reversal has been received.

As a result, the ₹25,000 is currently neither in my bank account nor credited to my 1xBet account.

I have repeatedly cooperated with 1xBet's support team and complied with every request, but I have not received any meaningful resolution.

I respectfully request your assistance in investigating this matter and helping me obtain a fair resolution. Specifically, I request that 1xBet be asked to either:

Credit the ₹25,000 to my gaming account if the payment was received by their payment provider, or

Provide official confirmation, along with all relevant transaction details, proving that the payment was rejected or returned so that I can pursue the matter with my bank.

I have provided all supporting documents, including payment screenshots, the UTR details, my bank statement, and my correspondence with 1xBet.

Thank you for your time and assistance. I look forward to your response.

Kind regards,

Player ID: 1425176821

39h left

₹25,000

Did not credit my SAR 330 deposit sent via Barq wallet

Dear AskGamblers Team,

I am submitting this complaint because my deposit has not been credited to my 1xBet account even though the payment was successfully completed from my Barq wallet.

1xBet Account ID: < sent to the casino >

Deposit Details:

Amount: SAR 330

Payment Method: Barq Wallet

< transaction details removed >

Date: 25 June 2026

Time: 03:51 AM

The amount was successfully transferred from my Barq wallet to the wallet specified by 1xBet for deposits. However, the funds have never been credited to my gaming account.

I have already contacted 1xBet support and provided all the requested transaction details, but the issue remains unresolved.

I kindly request 1xBet to investigate this deposit, verify the payment, and credit the SAR 330 to my account. If they believe the deposit was not received, I request them to provide a clear explanation supported by official evidence.

I am ready to provide the transfer receipt and any additional documents required to verify my payment.

Thank you for your assistance.

Resolved

ر.س.‏330

1xBet Casino Complaint Stats

Resolved 392 / 423

Avg. Amount $2,802

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

8.2/10 ● 510 reviews

Top reviews from our players

rodriguezdominique

1 year ago

9/10

Wide variety of games, user-friendly interface, and quick payouts. Reliable customer service makes this online casino a fantastic choice for both new and experienced players

Thanks for the awesome review! We're glad you enjoyed our game selection, smooth interface, and fast payouts. Hope to see you back soon!

1xBet Casino 1 year ago

victor94

1 year ago

9/10

Great casino with a fun atmosphere, diverse games, and excellent service. The staff is friendly, and the overall experience is enjoyable. Highly recommended!

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1xBet Casino 1 year ago

karen90

1 year ago

9/10

Great web service with a smooth, user-friendly interface. Fast response times and reliable performance. Perfect for seamless online experiences. Highly recommended!

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1xBet Casino 1 year ago

jom279olgl

1 year ago

10/10

Great service! Efficient, user-friendly, and reliable. Highly recommend for anyone looking for quality and consistency. Really satisfied with the experience!

Hello! Thank you for our feedback. If you have any question in the future, please contact us as we're always here to assist you with anything you may struggle with. We wish you good luck with the future bets!

1xBet Casino 1 year ago

Inactive user

1 year ago

1/10

Started off decent. But it only got worse with time. I had a few problems that were never resolved. I emailed 1xbet to try and resolve them, to no avail.

You will find many problems here, but they will never solve any of them. They will just say their Terms and Conditions allow them to do what they want. They will also never solve any of your complaints. I ended up stop playing here, because there is no Player protection. Play in a casino that ia safe and offers a good complaint system to solve problems, which is definitely not here

Dear Duarte11, Thank you for sharing your feedback. We're genuinely sorry to hear about your experience and regret that the issues you encountered were not resolved to your satisfaction. We understand how important it is to feel supported and protected as a player, and your concerns about complaint resolution and player protection are taken seriously. Please know that we are always working to improve our services and ensure that every issue is addressed. Please send all the details of your situation to us by email [email protected]. If you'd be willing to give us another chance, we’d be happy to review your case in detail. Best regards, The 1xBet Team

1xBet Casino 1 year ago

KakysN

1 year ago

2/10

This casino is a complete disappointment. Nothing they promised was delivered. Winning is practically impossible, and it constantly feels like everything is rigged against the player. The support team responds very slowly, and the bonuses are just bait with no real benefits.

I keep losing and feel like this is just a way to drain money from players. I feel cheated and won’t be returning. I absolutely do not recommend this casino.

Dear KakysN, Our team is committed to maintaining the highest standards of fairness in the gaming environment, and we greatly value both our customers and our reputation. Furthermore, we want to assure you that 1xbet.com is fully licensed and operates legally. It is managed by ACOM LATIN AMERICA N.V. and adheres to all the requirements of a "fair and safe casino." Our mission is to provide a transparent and equitable atmosphere for all our users. We only partner with reputable software providers in the gambling industry. Additionally, we work closely with gaming regulatory bodies and organizations that license online gambling to ensure compliance with the rules of the respective jurisdictions. If you need further information on this matter, we will be happy to provide it. Best regards, The 1xBet Team

1xBet Casino 1 year ago

askalan

1 year ago

1/10

Problems with cashback system

Ruby Status = 9%

I deposit: MYR 37,800

Total Rolling bet: MYR 220,000 up and down but lost all money

So my cash back calculation, how would it be counted as?

Ist MYR 220,000 * 9% = MYR 19,800 or ? but I only receive less than 300 on the cash back.

When I sent email to check, they were not responsive and no one was teaching how the calculations actually work. It is much a scandal as the one in casino/vipcashback page is totally different with the terms and conditions, which creates confusion's and fishy scams!

Hello, dear Askalan, At the Ruby level, VIP cashback is calculated as 9% of the amount lost on bets in proportion to your gaming history. Please note that cashback is not static or cumulative. The cashback amount varies from levels 1-7 according to your gaming activity. For levels 1 to 7, cashback is calculated as follows: (total stakes placed since cashback was last credited - total winnings received since cashback was last credited) x cashback %. However, the cashback amount cannot be negative. In other words, players who make a profit while playing at the casino will not be awarded cashback. Currently, no server errors or miscalculations have been detected, so the cashback should have been correctly awarded. However, to verify your specific situation, we need to identify you. Please contact our support team on the website for a more detailed review. Thank you very much for your feedback. We hope that the situation will be clarified and resolved as soon as possible. Best regards, The 1xBet Team

1xBet Casino 1 year ago

Mob.zzZ

2 years ago

3/10

Slow deposit and withdraw process. Non cooperative customer support. I'm an old user of 1xbet but unfortunately its getting worsen gradually, Here's the latest incident. They give a timeline of 15 min to 3 hours but i have been waiting for 15 hours.
Contacted customer support more than 20 times, provided everything they asked but still nothing...

Dear Mob.zzZ, Thank you for the review, we always appreciate the constructive criticism very much. We understand how important fast and easy transactions are, so we strive to ensure a quick and automated deposit process within a few minutes. Unfortunately, sometimes due to payment system congestion, the transfer may take a bit longer. If the funds do not reach your gaming account within 24 hours, please contact our support team and provide a detailed screenshot of the deposit so we can resolve your issue. We count on your understanding and will continue to improve to eliminate such cases entirely in the future. Best regards, The 1xBet Team

1xBet Casino 1 year ago

Marvin76

2 years ago

8/10

1xBet has an extensive selection of casino games, including live dealer options. The site also offers virtual sports betting for those looking for something different. The bonuses and promotions are generous and help to enhance the overall gaming experience.

The layout of the website can be a bit overwhelming for new users. It may take some time to get used to navigating through all the different sections.

Thank you for your feedback! We're glad to hear that you appreciate our extensive selection of casino games, including live dealer options, as well as our virtual sports betting. We understand that the layout of our website can be overwhelming for new users. Due to the wide variety of services we offer, some players may find it overwhelming. Therefore, you can customize your account settings to remove certain sections. We also offer a very convenient app and a lite version of the website with a more minimalist design and functionality. You can access this by clicking the "new" button next to the main 1xBet banner. Feel free to choose whichever format is most comfortable for you. Thank you for choosing 1xBet, and we wish you continued enjoyment and success on our platform! Best regards, The 1xBet Team

1xBet Casino 1 year ago

iamaneeque

2 years ago

10/10

Customer support is responsive but still couldn't help me in my issue. Website looks good and the interface looks good but it would be worth it when i would he able to play the game and get the deposit amount.

I created account on 1xbet and my first deposit is 10,000 PKR. Its been a whole but still i couldn't get the deposit amount in my game account. I contacted support multiple times. First they asked me to give bank Transaction slip but didn't add the amount. When i contacted support they asked me to give account statement. I provided that as well but no luck to get the deposit. Then again they couldn't verify the deposit and asked me to provide call recording with bank's helpline where on call i verify the transaction id, date, time, amount transferred, receivers account title. Even i provided them with the audio recording but still they said it's Sunday maybe amount is stuck or not reflected in receivers account due to holiday. I dont get it when i have provided all the proofs and still support is saying to wait another day so that amount is reflected in receivers account. When support has verified that amount is deducted from my bank account then it's not my headache if receiver has received the amount or not. It looks like a scam and i think i wouldn't get the amount in my game account.

Dear iamaneeque, Thank you for reaching out and sharing your experience. We appreciate your patience and the detailed information you have provided, including the bank transaction slip, account statement, and even the call recording. Our support team has been thoroughly investigating your case to ensure a resolution is reached. It appears that there may have been an issue with the bank's transaction process, which sometimes can result in delays, especially over weekends. However, we understand that this should not be your concern, and we are committed to resolving this for you as swiftly as possible. Please rest assured that your issue is our top priority. We are working closely with our payment processing team and the bank to trace the transaction and ensure that the deposit is credited to your game account without further delay. Thank you for your understanding and continued patience. We will keep you updated on the progress and notify you via email as soon as the deposit issue is resolved. Best regards, The 1xBet Team

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