1xBet Casino

Withdrawal being rejected without resolution

ر.س.‏500

Unable to Withdraw Funds – 1xBet Keeps Rejecting Withdrawals Without Resolution

I am filing this complaint because I have been unable to withdraw my funds from my 1xBet account despite trying every solution suggested by their customer support.

Account ID: 1684230157

Here is what happened:

* My first deposit was made via Banque Populaire bank transfer.

* A few days later, I made another deposit using my Visa card.

* When I tried to withdraw my balance, every withdrawal method was greyed out except Visa.

* However, every time I selected Visa and submitted a withdrawal request, it was immediately rejected with the message: “Declined by operator.”

I contacted customer support multiple times, but I received different and contradictory explanations every time:

* One agent told me to wait 5 hours and try again.

* Another told me to clear my browser cache and cookies.

* Another advised me to make a new deposit using a different payment method, place a bet, and then I would be able to withdraw using that new method.

I followed their instructions.

Today I made another deposit using Skrill, placed bets, and also played in the casino as instructed. However, when I tried to withdraw again, Skrill was also greyed out, leaving me unable to withdraw my funds once again.

Every time I contact support now, they simply tell me to email [email protected] and say the issue will be resolved there.

I have already sent emails to that address but have received no response whatsoever.

At this point:

* I have followed every instruction provided by customer support.

* I have deposited using multiple payment methods.

* I have wagered as instructed.

* I have contacted live support numerous times.

* I have emailed the security department without receiving any reply.

Despite all of this, I still cannot withdraw my own money.

I have attached screenshots of my conversations with customer support, the rejected withdrawal attempts, and my emails to the security department as evidence.

I am asking AskGamblers to help me resolve this issue and have 1xBet enable my withdrawals or process my withdrawal without further delays.

71h left

د.م.56,917

Issue with a withdrawal of 5050 INR from more than a month ago

I am facing an unresolved issue with 1xBet regarding a withdrawal of 5050 INR.

1xBet Account ID: 958669201

1xBet Username: venky1322

On 18/05/2026, I submitted a withdrawal request from my 1xBet account. The withdrawal request ID given by 1xBet is 4848796393, and they claim that the payment was processed with UTR 239532639621.

However, the funds have not been credited to my bank account.

After I contacted 1xBet support, they informed me by email that the withdrawal was “successfully completed” from their side and asked me to contact my bank and get a confirmation letter stating that no transaction was received with the provided UTR number.

I contacted my bank, IndusInd Bank, and raised a query through Email. On 9 June 2026, I received an official reply from the bank (Case ID: 86722407) clearly stating that they are unable to fetch the said transaction in their system and have advised me to liaise with the remitter (1xBet). In simple terms, the bank is confirming that there is no such transaction credited to my account against that UTR number.

I have already shared this confirmation with 1xBet support, but my issue is still not resolved, and the amount of 5050 INR is missing. I am stuck between the bank and 1xBet, while my money is neither returned to my betting account nor credited to my bank account.

Today, on 25 June 2026, this issue is still unresolved.

I request that AskGamblers please intervene in this case and help me get my funds back from 1xBet.

I can provide:

1. Screenshot of 1xBet email confirming the UTR and withdrawal details

2. Screenshot/email from IndusInd Bank confirming that they do not see any transaction for UTR 239532639621

3. Any additional account, Bank Statement, or transaction details required for verification

I just want my 5050 INR either credited to my bank account or returned to my 1xBet balance.

Unresolved withdrawal issue since 07 May 2026

₹5,050

I am submitting this complaint regarding an unresolved withdrawal issue with 1xBet.

On 07 May 2026, I requested a withdrawal. However, the funds never reached my bank account. Since then, I have fully cooperated with all requests from 1xBet and provided every document requested by their departments.

I have provided:

- Detailed bank statements.
- Videos showing access to my banking application.
- Additional verification videos.
- Updated bank account information.
- Photos of my identity document.
- Photos of the bank card used for deposits.

After completing all verification procedures, the Security Department informed me by email that my withdrawal restrictions had been removed.

Despite this, ticket #16556076 is still marked as "Processing", and more than one month has passed since the original withdrawal request.

Customer support repeatedly informs me that the issue is being handled by a specialized department, but no final resolution has been provided.

I respectfully request assistance in resolving this issue and clarifying the status of my funds.
Initially, the withdrawal was intended to be sent to my EUR bank account. In an effort to resolve the issue and fully cooperate with the investigation, I later provided updated TL bank account details as requested.

Despite providing the updated banking information and completing all requested verifications, the issue remains unresolved.

Withdrawal amount: [Miktar] [EUR/TRY]

Player ID: 886712619

Ticket number: 16556076

Thank you.

28h left

€500

Deposit not received and customer support not responding

My 1xbet ID is 226309735.

I made a deposit of 13000 rupees on 19th June 2026, and it's been more than 3 days, and I haven't received my deposit in my ID.

I have raised a query with them regarding this. I am not getting any response from their consumer support.

Query number: 18347153

Date and time of query: 19/06/2026/16:13

Transaction method: PayZapp

Transaction date and time: 19/06/2026 / 18:05

Amount: 13000,00

Currency: INR

Your player ID: 226309735

Your payment details: 76****es

Agent's payment details: paytm.s2erls9@pty

Unique transfer number: 208828508465

1xBet's customer support is so poor that they don't even listen to what we are saying and hang up right away. I am not getting any help from them.

Withdrawal of amount Rs 35356 not credited

₹13,000

Payment due

I am filing a formal complaint regarding unpaid withdrawals on 1xBet.

< personal information removed >

1xBet username/ID: 1589965793

Country: Argentina

**Unpaid withdrawals details:**

1. $3,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

2. $2,000,000 ARS - Requested 10/04/2026 - Status: Marked as "Paid" in 1xBet system / Not received

3. $2,500,020 ARS - Requested 08/04/2026 - Only received $2,000,000 ARS - Pending balance: $500,020 ARS

**Total pending: $5,500,020 ARS**

I have already contacted 1xBet support and they provide no solution. The withdrawals show as "Paid/Processed" in my account history but the funds never arrived in my bank account/CVU.

77h left

$5,500,020

I want to complain against 1xbet as I withdrew an amount of. Rs 35356 on 09 june 2026 but I didn't receive any of the money to my account. I contacted their team. And they created a ticket and said money will be credited in 7 banking working days. But still to date nothing has happened. Each time I ask they do the same to me. It was my hard earned money. I request ask gambler team to intervene on this. I am attaching all of the things. My account id is 1684998241.

90h left

₹35,356

4000inr not credited since May 2026

Hey 1Xbet team, I deposited inr 4000 on 22 may 2026 and it's now 18 june and my deposit has not been credited yet, your customer support is asking me send my bank account statement to which i have provided it multiple times yet again and again I'm receiving the same reply asking me to send statement on mail or on chat, i have sended it to your mail, in chat and in payment query section as well, please look onto it and deposit my money asap

my player id- < sent to the casino >

username- < sent to the casino >

Payment Query no- 17135524

account gmail id- < sent to the casino >

recipient details-

Name- Mobile Shop

UPI ID- 885h6357IO@mairtel

UTR- 614201959767

SENDER DETAILS -

< removed >

Bank name- Bank of India

I'm attaching you all details here aswell of same

46h left

₹4,000

Submitted all required documents for verification but my withdrawal still declined

I created an account on 1xbet and I deposited 1000 and 1000 USD and started playing but when I tried to withdraw the funds my withdrawal request was declined, I spoke to customer service they asked for documents for account verification I sent all the documents

Yes, I provided all documents, First, they asked for a photo of my National ID card, then a selfie with my National ID. Next, they asked for a slip of the funds deposited from my crypto wallet. Next, they asked for a selfie with my National ID and the mobile phone from which the email conversation took place. Finally, they asked for a geolocation photo. I provided all the documents, but I haven't received a reply from the casino. I am still unable to withdraw. I spoke to customer support, but they haven't provided a solution. Please help me

Deliberately prolongs review process and uses automated replies to hold

$10,600

I am filing a formal dispute against 1xBet for unfair verification practices and withholding my funds. My standard KYC identity documents (ID, address proof, selfie) were already accepted by the security team.Following a review, 1xBet demanded an official medical certificate confirming the absence of a gambling addiction, specifically requiring a physical, handwritten signature. I completed the required evaluation with a licensed physician. I submitted a high-resolution photograph of the official certificate, featuring the physician's live handwritten signature in ink and the clinic's physical stamps .
Instead of finalizing the verification, 1xBet is deliberately prolonging the review process. Whenever I check up on the progress, I only receive automated, robotic email templates stating that the case is still under review.
They are using these stall tactics as an impossible loop to hold my balance hostage. I demand that 1xBet immediately reopen my account and allow me to withdraw my full balance. I request AskGamblers to mediate and compel 1xBet to restore my account access and release my total winnings.

18h left

$3,900

1xBet Casino Complaint Stats

Resolved 384 / 417

Avg. Amount $2,839

Avg. Complaint Duration 18 days

Avg. Response Time 2 days

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Player Rating

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Top reviews from our players

ARWUNN

10/10

Nice bookie. Good odds and variety of promo. Yesterday I passed the verification procedure successfully despite the fact that I always win much more money than lost. For deposits I usually choose Skrill it's always works fast and stable

The only one thing is that I need more casino game options to keep me coming back more often. Also, I want to submit that there aren't first deposit bonus for cryptocurrency. It's sad cause I didn't know it at first

alexsis_

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1xbet has an excellent website and seems to be very easy to move around. Game selection is great and promotions seem fair. I would recommend this casino. It's my favorite bookie for 2 years now

Live broadcasts are not perfect yet and sometimes freeze.
I haven't something special to complaint.
All of my deposits also works fast and stable.
Support is ok

Kanash

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Withdrawal is not available without verification. Very long verification, which is not possible to pass. Support is just silent. Also, the games are very buggy. I don't recommend this casino.

Tomash_Pratt

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mustafa88

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NEVER a problem with payouts on promotions and bonuses unlike some other sites.
Good offers, free games and easy to use site.

When using the pс version of the site, streams sometimes lag. If you, like me, like to watch online broadcasts of matches, it is better to use the 1xbet mobile application.

Dear mustafa88, We are glad that you have a positive opinion of 1xBet Company. Thank you for staying with us! Regards, The 1xBet Casino Team

1xBet Casino 4 years ago

Shahness

4/10

1xbet once used to be in my top 3 favorite online casinos but now not so much still I like to give honest reviews so I will share some of the pros.

- Simplest and fastest verification process I was literally verified and ready to play within minutes.
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So let me share some of the major drawbacks I feel playing with 1xbet casino.

- A lot of the times and I literally mean every once in three times the deposit amount arrives in my account too late I can't be specific about the time delay because it is never the same on good days it's just a few hours late but other times it could also be 2 days after you expected it to arrive. Btw when this issue does not occur otherwise the payment shows in my account instantly within seconds using the same payment wallet or method

- Just a while ago they kicked out one of the best live games and slot provider gaming company by the name of evolution gaming which is the main reason why I completely stopped playing with them. Well that's a personal complain or drawback that I think gives their competitor an edge over them

- I would end the review with this one which is about their promotion offers. A lot of their competitors give me good bonuses when I am in a big loss over the last few days but they don't even bother asking if I'm doing okay and I know it's not their job but they should know others are doing a lot to console their players when they need it

Dear Shahness, Thank you for sharing your opinion. We always try to improve our product and our service in order to meet customer's expectations. Please if you have any comments about working with 1xBet, send it to us via email - [email protected] with providing your client ID. We will be happy to help you with any questions you may have Regards, The 1xBet Casino Team

1xBet Casino 4 years ago

adebayo

9/10

1xbet works not only online, but also at betting shops. it is very convenient because a lot of people can get together. the great line on basketball and tennis, especially on not top matches. I am completely satisfied with the work.

I don't think there is ideal for that business. one star I take because the verification takes long. I don't have it but my friend had to do it. At the end everything was fine.

Dear ADEBAYO, Thank you for your review. We are glad that you have such a good experience with 1xBet! Good luck in betting Regards, The 1xBet Casino Team

1xBet Casino 5 years ago

gamings

1/10

As a new player I don't have any good feedback with this casino, can say only have cons, u can find below section. U can find variety of casino games and sports betting

Most important thing for casino is support and games and payment system
Coming to support
I can say no Support instead of bad Support, if u have any issue you have to wait until they resolve, players don't have any other option to reach them

Gaming
If your evolution hater don't go with this casino

Payment system
Bad experience with this casino reg payments, not only me many negative reviews on 1xbet payment system from many people

Overall I can say I don't recommend this casino that want to play casino games and sports betting, because maybe u play and u win but u can't get money back 🤷

Dear GAMINGS, Thank you for your feedback. Please note that the issues with the transactions are on your payment system's side, not at 1xBet Company. We process payments immediately, and the delay is solely on the part of your payment system. In order to solve your question, we have already contacted the payment system and will give you an answer as soon as we receive information from them Regards, The 1xBet Casino Team

1xBet Casino 5 years ago

Marumu

5/10

Good variety of odds.
Good value on odds.
Very fast withdrawals to e-wallets (within 15 minutes usually).
Large variety of deposit options.
Live betting market is the biggest in the industry.
App for mobile.

Live Chat only gives automated pre-written messages, and the information is often wrong.
Bonus terms are bad compared to other bookmakers in Europe.
Crypto deposits are not credited fast enough. Can take several days even after confirmation on the blockchain.
DO NOT make withdrawals to PayPal, they use some shady withdrawal methods to PayPal, and many users are getting their PayPal account permanently frozen.

Dear MARUMU, Thank you for your feedback. Please contact us via [email protected] with your client ID. You can describe all your questions there and we'll check all the necessary information Regards, The 1xBet Casino Team

1xBet Casino 5 years ago

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