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1xBet Casino

Our Rating CasinoRank
2.2/10
CasinoRank
Player Rating 369 reviews
Complaint Response 467 complaints
2 days avg. 467 complaints

AskGamblers Quick Overview

Editor’s View

Overall, we have no concerns with the casino and were able to use their site seamlessly. There is a good mix of games, and the games lobby has plenty of options to allow you to find your favourite games. Live chat can be easily found, and we were impressed with how many other support options are available. 

What we like
  • No withdrawal limits
  • Excellent selection of payment methods
  • No payment fees
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


1xBet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://1xbet.com/
Established
2007
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
Arabic, Azerbaijani, Bulgarian, Portuguese, Chinese, German, Danish, English, Spanish, Finnish, Estonian, French, Greek, Hebrew, Croatian, Hungarian, Georgian, Armenian, Indonesian, Italian, Japanese, Korean, Hindi, Lithuanian, Latvian, Macedonian, Norwegian, Filipino, Polish, Romanian, Serbian, Russian, Swedish, Slovenian, Slovak, Turkish, Ukrainian, Uzbek, Thai, Albanian, Icelandic, Kazakh, Malaysian, Vietnamese
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino, Sports
Mobile Apps
Android, IOS

General Information about 1xBet Casino

1xBet Casino is an online casino and sportsbook offering a variety of top games. For our online casino review, we’ll look at their casino section, but you can visit our sports section in the forum if you’re interested in sports. 

You can register directly through our website, and you can use any web or mobile device. The casino can be accessed on most mobile devices and is functional on Android, iOS and Windows devices, so you can easily spin the reels of mobile slots on the go.

StallCation

Complaints

Read the complaints other players have left for 1xBet Casino. Learn more about complaints.

Show all complaints
Trying to withdraw for more than three weeks

I am submitting this complaint against 1xBet regarding the unjustified withholding of my funds and an excessively long account verification process.

For more than three weeks, I have been trying to withdraw a balance of $97 USD. Since then, my account has been under verification.

I have fully complied with all requested requirements multiple times, including:

- ID document

- Selfie verification

- Deposit receipts

- Bank statement (latest available)

Despite providing all the requested documents, I continue to receive only automated responses with no clear explanation, no specific status, and no estimated timeframe for resolution.

Important points:

- All deposits were made legitimately through an authorised agent using multiple small transactions.

- All requested documents have been submitted correctly.

- There are no pending requirements from my side.

Current situation:

- My withdrawal is still blocked

- My account verification has not been completed

- I receive repetitive automated responses

- No clear resolution or timeline has been provided

This situation constitutes an unjustified withholding of funds and poor customer support.

I kindly request:

1. Immediate completion of my account verification

2. Immediate release of my funds

3. A clear and non-automated response regarding my case

All supporting evidence has been prepared and is attached (PDF with full documentation).

Account details:

User ID:1601754527

Registered email: <removed>

I expect a prompt and fair resolution.

cart-pointer
70h left
$97
Unjustified delay in the withdrawal of 238000 usd
Good day!

The casino 1xbet is delaying the payout of a large sum that I honestly won on March 11, 2026 (I played through their official 1xbet mobile application).

My account ID is: 1043305009

I have been registered with this casino since 2024. Before this situation, smaller winnings (up to half a million rubles) were withdrawn without problems and very quickly.

Now, the winnings amount to 20 million rubles (~$238,000), and my withdrawal requests are being declined due to additional verification (request for documents).

Since March 11, 2026, the casino has been endlessly requesting various documents, which I have been sending. After that, the casino asks for a new document. As of today, March 25, 2026, they have requested my ID card, and the day before yesterday, my birth certificate. I have provided all documents (also sent at their request: passport (again) and a selfie with it, utility bill, residence permit. They also asked for a driver's license, but I have never obtained one, so it is impossible to provide it.

Honestly, I am tired of waiting for a verification that has been ongoing for 2 weeks. I myself offered to initiate a real-time video verification for my verification and to inform me of a possible date and time for the video check, as well as to provide a complete list of documents required for the verification. However, I have not received a specific response to this proposal.

I have nothing to hide. I know for sure that I am an honest player, I do not have multiple accounts, and I made payments on the site from my bank card.

I suspect that the delay is due to them hoping I will spend this winning. However, I am a responsible person and have good self-control. I will definitely not play until my winnings are withdrawn, otherwise, what's the point.

I kindly ask the esteemed Administration of the project to help me achieve justice in receiving my winnings.
cart-pointer
43h left
$238000
10000 INR Deposit not credited into gaming account

I'm a Diamond  1XBET user and been actively using this platform for over 4 years pretty much every day,and it's the 3rd time this type of issue has happened to me

On 12 March 2026, I made a UPI transaction of 10000 INR successfully. The amount was debited from my Kotak Mahindra Bank account and the bank has confirmed that the transaction was completed successfully.

However, after the payment, the deposit didn't appear into my 1Xbet gaming account so i contacted the the customer support and they asked me screenshot shots of the transaction which i  provided to them and they raised me a payment query ticket.


Transaction & Payment Query Details:

  Ticket Query no - 14167463

Player ID - 694661759

Amount: ₹10,000 INR

Payment Method: UPI QR

Transaction Date & Time: 12/03/2026, 3:34 pm IST

Bank: Kotak Mahindra Bank

Recipient Name: Ijaj Ahmed Barbhuiya

Agent UPI ID: ijajahmed9101@indianbk

UPI Transaction ID(UTR): 201774405151

Kotak Transaction ID: S37586398


I contacted the customer support through call and text multiple times to which they say the same things repeatedly "you will receive a response within 1-3 days " but it's now over 4 days and i haven't received any response of my payment query

I request one of the following at the earliest:

Credit the deposited amount of ₹10,000 to my 1xBet account, or

Process a refund back to my bank account if the deposit cannot be completed.

All required proofs have already been shared from my side. I would appreciate a clear update and resolution on this matter.

If this issue doesn't get's resolved then I'll leave this casino indefinitely


Thank you for your assistance. I look forward to your response.

staus Resolved
₹10000

Complaint Statistics

Resolved 356
Avg. Amount $ 2,308
Avg. Complaint Duration 18 days
Avg. Response Time 2 days

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Player rating
8/10 369 reviews

Top reviews from our players

1Xbet’s robust community forum and betting tips can be incredibly helpful. I enjoy reading insights from other bettors, which can often lead to better decision-making on my part. The promotions for existing users are an additional incentive that keeps me coming back.

Yet, I've encountered issues with the clarity of those promotions. Some promotions strike me as misleading, and it took time to fully understand the requirements. Likewise, my experience with live chat support hasn’t always been positive, as some agents appeared less knowledgeable than expected.

I love how 1Xbet offers a vast array of virtual sports, providing an alternative betting experience. The functionalities of the site make it easy to switch between different games and events. The competitive odds often boost my potential winnings as well.

I have noticed that some of the virtual sports markets do not update as frequently as I would like, leading to a lack of engagement. Additionally, a few of the payment methods seem to incur higher fees than I'm used to, which can cut into my betting profits.

Thank you for sharing your feedback! We're thrilled to hear that you're enjoying the wide range of virtual sports on 1XBET and finding the site easy to navigate. We’re also glad the competitive odds are enhancing your betting experience! If you ever need any assistance or have more suggestions, don’t hesitate to reach out. Happy betting! Best regards, The 1XBET Team.

user avatar

I find the interface of 1Xbet to be intuitive and easy to use, which is great for new users. The extensive range of live betting options means I can place bets right up until the last moment. The site is also frequently updated with new features and sports, keeping the content fresh and engaging.

Hello! Thank you for your review. We wish you good luck with the future bets!

user avatar

A fraudulent company that does not withdraw money. I do not recommend it to anyone.
I requested a withdrawal two days ago and my money has not been transferred to me, even though their law says a maximum of 24 hours.

Dear player, Thank you for reaching out. We apologize for the delay in your withdrawal. While we strive to process requests within 24 hours, some transactions may occasionally take longer due to additional checks. Thank you for your patience, and we’re here to assist you.

user avatar

The customer loyalty program is a significant plus for frequent bettors like me. Earning points and receiving rewards enhances my betting experience. Furthermore, the variety of sports available for betting means I can explore new events and markets.

Thank you for sharing your thoughts! We're delighted to hear that you're enjoying the customer loyalty program and finding value in the rewards it provides. It’s our goal to make betting more engaging for our frequent users, and your feedback shows we’re on the right track.

user avatar

I appreciate the comprehensive statistics available on the site. They provide valuable insights into teams and players, which helps me make informed betting decisions. I appreciate the comprehensive statistics available on the site, and the layout enhances my overall user experience.

Thank you for your feedback! We're thrilled to hear that the comprehensive statistics and layout are enhancing your experience on our platform. We strive to offer insights that help users like you make informed decisions, and it’s fantastic to know these features have been valuable to you.

user avatar

1Xbet stands out for its diverse payment methods; I can easily deposit using my preferred option, whether it’s a credit card, e-wallet, or even cryptocurrencies. The betting variety is remarkable, catering to fans of both traditional and emerging sports. Their promotions keep the experience refreshing and rewarding.

Thank you for your positive feedback! We're glad to hear that our diverse payment options, including e-wallets and cryptocurrencies, provide the flexibility you need. It's great to know you’re enjoying the wide range of betting options and promotions we offer to keep things exciting and rewarding. We’re here to make your experience as seamless and enjoyable as possible, and we appreciate having you with us!

user avatar

I love the mobile app of 1Xbet! It is very responsive and offers almost all the features available on the desktop version. Placing bets on the go has never been easier, and I find it quite convenient when I am not at home. The live streaming feature also allows me to watch events while betting.

Thank you for sharing your experience! We're thrilled to hear you're enjoying the mobile app and finding it convenient for betting on the go. It's great that the app’s responsiveness and live streaming feature are adding to your experience, making it easier to stay connected and place bets anytime, anywhere. We’re always working to keep our mobile experience as seamless as possible and hope it continues to meet all your betting needs!

user avatar

I've been playing exclusively on the app for many years now, i can say it's aesthetically good and easy to navigate, however for the other part of what a casino can give to their player's promotions bonuses and else, i personally didn't have a good experience in this matter, for all the years and the deposits I have dedicated to only use this app, i didn't and still don't get any sense of appreciation from the bookmaker even with the customer service who i contacted for several occasions i still can't get a bonus for that show any thanks from the bookmaker.

Thank you for your honest feedback and for being a long-time user of our app. We're pleased to hear that you find the app easy to navigate and visually appealing. However, we're genuinely sorry to hear that you feel unappreciated in terms of bonuses and promotions. Your loyalty and dedication mean a lot to us, and your feedback is invaluable for improving our services. Please consider reaching out to customer support specifically to discuss available promotions, as they can provide personalized assistance and ensure you’re receiving relevant offers. We’re here to make your experience better, and we hope to earn back your confidence.

user avatar

One of the best things about 1Xbet is their generous bonuses and promotions, especially for new users. I appreciated the welcome bonus that significantly boosted my initial bankroll. The platform also supports multiple languages, which makes it accessible for users from various backgrounds.

Thank you for your positive feedback! We're thrilled to hear that our bonuses and promotions have enhanced your experience, especially the welcome bonus. We strive to make our platform accessible and enjoyable for users worldwide, and it's great to know that our multilingual support has been helpful. We look forward to continuing to provide a rewarding experience for you!

user avatar

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