14Red Casino

The staff are actually very prompt and tend to requests.... I've had scenarios where they have literally given me 100 euros on the spot just for asking for it. By way of their Cashback scheme mostly, but they do give over the prescribed amount.

Sometimes, it just seems like "The game gets turned off from WIN tables". They just continually fail to produce a bonus win or anything. And I've been on playing for like 6 hours straight so I would know....

Disgusted with this casino. Waited over a month, picky with verified documents. A signature in the wrong place on a card. Erm it goes in the signature box! Do they want alignments lol. Email responses take days to receive hence the waiting for ages. Worst casino ever. Don’t bother!

If I have to add something positive, then the variety of their slot games

14red is a BIG fraud. DO NOT PLAY!

- They voided a big amount of my winnings with a reason they just made up. They stated that they have a max winning term of 20x the deposit amount when you play with a bonus. I read the terms & conditions before I claimed the bonus, I copied it and took screenshots and after they came up with their max win term I read the terms again. There is not such of a term. This is just fraud!

- Live chat is as helpful as herpes

- Ridiculous long verification process

Just save your money or play in an other casino. Trust the reviews and Askgambler that this casino is not worth playing!

Nothing it's a scam if I could I would give no stars

Deposited £20 and before using my bonus won £1500 then had to wager around £4500 then to be told as I hadn't deposited over £200 I could only withdraw x10 my deposit. Then I got an email to say I was playing high bets. But most of the time were £2 and some of the time £3. Then they say they have took my whole withdrawal away of £1000. I understand it's important to have t&c but not ones this ridiculous where no one ever really wins

I changed my mind, absolutely nothing. I wouldn't be surprised if I never get paid.

To follow up my last review, I've only just found out today that NOW my withdrawal has been processed, strangely after I complain. This means I've been waiting almost a month for nothing, and it will be a further 5 business days before I receive my funds. I can't stress this enough, DON'T PLAY HERE. The reviews here are all 1 star for a reason

High percentage bonuses are the only thing I can think of

-Firstly, they are not allowed to take UK players. Being from the UK, this made my verification ridiculously long. I had to jump through more hoops than ever before when I tried to verify myself. Finally, after a week I passed (strangely after threatening to complain).

-They advertise lots of play n go slots and netent slots, however as soon as I deposited these games magically disappeared.

-Support is a joke. They transferred me twice without stating a reason and couldn't answer simple questions about the status of my withdrawal.

-Very long withdrawal times. My withdrawal was confirmed on the 19th September. My identification passed security checks on the 26th September. It has been 12 working days and nothing. I can't even use their chat to chase this up because of how ridiculously unhelpful they are.

Do not play here.

Nothing. Be aware of them. 5 days responding time for verification. 5 days pending money

Everything is bad. Chat unfriendly. Money wont be payed out

AVOID.
Took them 14 days to pay out my withdrawal, after countless hours chasing them to pay me. Customer service is a joke!
A winning roulette spin didn’t register and they refused to pay me (€1050)

Nothing really, helpfull VIP-support thats it.....

Problems switching game (You have an unfinished round, but actually you dont).
Slots are lagging, loosing connection all the time.
The welcome bonus were they trick you to deposit 100 euro to get 300 euro. This is how it actually works:
Deposit 100 euro get 300.
*You have to wager 6000 euro
*The bonus money can only be played on Betsoft slots, etc...(Didnt find any information about this before deposit)
*If you succed to wager all the money and lets say you have 300 euro left. The 200 euro that you got from the bonus is gone and you can only withdraw the left. 100 euro = No profit...
* You cant withdraw more than 10x your deposit (In this case = 1000 euro)

Nothing - there is actually nothing to put here - deposit go through quick lol

Illegal for UK players to register even tho they allow you to register - AVOID

They probably won’t reply to your email- they probably won’t refund your money!

They have no responsible gaming section.

They don’t care

Gameselection and designs looks good - and the site works on mobile.

You cant close your account by yourself, you have to contact my mail which don't respond. Furthermore be aware that you CAN'T withdraw more than 10x your deposit even though you DON'T have any deposit bonus if you have not deposited atleast 200eur prior to your win. That is some crazy terms for a casino! I understand this if a bonus is applied, but not to a raw deposit....!!!!! I will suggest all to read T&C for withdrawals before depositing to this casino.

I have a mixed feeling about this casino, my first withdraw of £5000 was denied because of irregular betting!! You need to keep bets below 30% of your deposit (without the bonus ), fair enough! there are some games there that I like and it pays well. So I played again and won another 5k and this time it was paid in 10 days.

What I like about them is the support and the games, the support does look after you as much as they can.
Overall I rate them positive.

The payment processing time was really frustrating, and the terms and condition makes it difficult to cash out unless you have read it thoroughly.

This is just another Gale&Martin clone, my advice is to stay away. I checked the terms and thought they changed (no provider restrictions mentioned, no max cashout) however, after speaking to support I find it out its still the same clone as every other site they have.

I asked support if there was any game restrictions when playing with the bonus, as I know all their sister sites have you can only play Fugaso, Betsoft and GS. However, this wasnt mentioned in the terms and conditions ANYWHERE. So support confirms my answer that Fugaso Betsoft and GS are indeed the only providers you can play with the welcome bonus. When I ask how they can enforce that rule without having it in the terms and conditions I get this answer: "I apologize, but I'm afraid I can't satisfy your question with proper answer myself as that is up to managers. For that you need to send us an email with that request and it shall be done as you requested." Then they close the chat on me. Really shady behaviour, expect a lot of other hidden rules (such as the 10xD max cashout their sister sites have, even when the bonus isnt cashable).
I wont be registering and my advice is to stay away.