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14Red Casino - Illegally targeting UK customers

UNRESOLVED
Complaint Info
Disputed casino 14Red Casino
Reason Double charge/Refund
Amount £ 75
casita United Kingdom Message
Posted on July 19, 2018

I had received numerous email from Casino 14 Red encouraging me to deposit with them. I did not recall opening an account with them but may have done in the past, but I had certainly never deposited with them until I received a promotion email they sent on 04/07/2018.
The promo was referring to England winning a football match in the world cup and said 'Congratulations on yesterday's result. Your Team won' it then went on to offer a 100% match bonus to celebrate.

I deposited a total of £75 which was lost.

After reviewing the site more, I realise they are not even licenced to offer online gambling in the UK. They are Licenced in Curaco! They targeted me knowing I was English and living in England.

After reviewing more I realsied I had opened an account with their sister casino 'Casino Napoli' last year and been told by chat that they accepted UK players. I had gone on to deposit £400 with them and make no withdrawals. They too did not have a UK Licence.

Both casinos belong to Alpha Interactive Solutions and I advise all players to avoid them. They will misslead players and they will actively try and get UK players to open accounts and deposit despite them not have a UK licence. This is not legal, and I am sure their software suppliers would be interested in knowing their practices.

I would like 14red casino to close my account and refund the deposits. I would also like their sister casino 'Casino Napoli' to return the deposits made last year.

Thank you for reading

casita United Kingdom
Posted on July 22, 2018

So over 3 days to reply and 14red casino choose to try to manage my complaint by ignoring it as they know they are in the wrong and cannot justify there behaviour.

They are not to be trusted. If you are a player please avoid their outfit. They are not trustworthy.

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