Complaint #17
14Red Casino
Refusing to either pay out winnings or refund deposits
7 years ago
I opened an account with 14 red on the 6.10.18. I proceeded to deposit a total of £210 and won £750. I requested a withdrawal. 14 red requested I send verification documents and this was done on the 7th October, I then received an email saying I’d passed verification. On the 8th October I tried to log into my account and it was blocked. I asked chat why and they said to email support. I did this and a while later I received an email saying that I had self excluded on anither of their sites so my account is blocked. I don’t know which site this is they are referring to. I have emailed a few times since and they just aren’t respinding to me. I wasn’t aware of any links to other sites and feel its unfair the way they have acted.. they allowed me to register deposit and play without any issues at all, so ibviously I thiught all was ok. I have requested my deposits to be refunded as they are basically implying I was self excluded from one of their sites. They are just ignoring my emails. If I was self excluded why did they alliw me to register, plsy and only find issue when I requested a withdrawal. I would like my deposits refunded
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