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14Red Casino - Accepting Uk players without valid licence

RESOLVED
Complaint Info
Disputed casino 14Red Casino
Reason Registration issues
Amount £ 560
Inactive user
Posted on July 31, 2018

I have deposited 560 pound on your site. I found after you were not registered with gambling Commission uk, and uk players are not allowed not accepted. Why you let me an open an account and deposited the money, when are uk players are not allowed not accepted. I will take this further too the court, if I don’t get my refund back to me today. It’s not legal what u doing and against law.

AskGamblers
Posted on August 6, 2018

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

AskGamblers
Posted on August 6, 2018

AskGamblers Complaints Team have been informed by the player, via email, that both parties involved into this dispute, reached to a mutual agreement. 

Based on the above, AskGamblers Complaints Team considers this complaint as successfully resolved and the case is being officially closed.

AskGamblers
Posted on August 10, 2018

AskGamblers Complaints Team have been informed that 14Red Casino has not yet released the funds into player's account as promised, therefore this complaint has been reopened as per submitter's request.

AskGamblers
Posted on August 14, 2018

AskGamblers Complaints Team have been informed by the player, via email that refund has been received and issue resolved.

Based on the above, AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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