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Non registered UK casino


I have deposited 300 pound on your site. I found after you were not registered with gambling Commission uk, and uk players are not allowed not accepted. Why was I allowed to open an account and deposit money? when are uk players are not allowed not accepted. I will referred on live chat to send an email which I did. You said I was responsible for checking if I was legal to play. In the terms and conditions of your site the UK is not listed as not allowed to join.

I am still looking for a refund on this matter
Disputed Casino 14Red Casino
Amount £300

Discussion

User name

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

User name loyalty-level-2
This issue has been resolved with 14 RED
User name

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

14Red Casino Complaint Stats

Resolved 3 / 4
Avg. Amount $368
Avg. Complaint Duration 3 days
Avg. Response Time 3 days

14Red Casino Complaints

See all complaints for this casino
Illegally targeting UK customers
I had received numerous email from Casino 14 Red encouraging me to deposit with them. I did not recall opening an account with them but may have done in the past, but I had certainly never deposited with them until I received a promotion email they sent on 04/07/2018. The promo was referring to England winning a football match in the world cup and said 'Congratulations on yesterday's result. Your Team won' it then went on to offer a 100% match bonus to celebrate. I deposited a total of £75 which was lost. After reviewing the site more, I realise they are not even licenced to offer online gambling in the UK. They are Licenced in Curaco! They targeted me knowing I was English and living in England. After reviewing more I realsied I had opened an account with their sister casino 'Casino Napoli' last year and been told by chat that they accepted UK players. I had gone on to deposit £400 with them and make no withdrawals. They too did not have a UK Licence. Both casinos belong to Alpha Interactive Solutions and I advise all players to avoid them. They will misslead players and they will actively try and get UK players to open accounts and deposit despite them not have a UK licence. This is not legal, and I am sure their software suppliers would be interested in knowing their practices. I would like 14red casino to close my account and refund the deposits. I would also like their sister casino 'Casino Napoli' to return the deposits made last year. Thank you for reading
Status unsolved Unresolved
£75