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14Red Casino - Non registered UK casino

RESOLVED
Lollipop111 United Kingdom
posted on August 7, 2018.

I have deposited 300 pound on your site. I found after you were not registered with gambling Commission uk, and uk players are not allowed not accepted. Why was I allowed to open an account and deposit money? when are uk players are not allowed not accepted. I will referred on live chat to send an email which I did. You said I was responsible for checking if I was legal to play. In the terms and conditions of your site the UK is not listed as not allowed to join.

I am still looking for a refund on this matter

AskGamblers
posted on August 16, 2018.

This complaint has been reopened as per submitter's request and AskGamblers Complaints Team would like to give it one more try and help both parties involved into the dispute reaching to a satisfactory resolution.

Lollipop111 United Kingdom
posted on August 16, 2018.

This issue has been resolved with 14 RED

AskGamblers
posted on August 16, 2018.

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

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