MrSmith Casino

Nada! NOTHING.Zilch.
Keep away!! The worst site I've ever seen. Customer service do not have a clue.

Wow where do I start. I've been on this site a couple of years and used paypal to deposit back in the day around 2017. But in january 2019 I closed my paypal down. So used my visa to deposit since then.

No issues until I won and tried to withdraw £140. The only option to withdraw was to paypal. So I thought. Simple mistake ill go onto chat and resolve it. Ha! The lovely operator proceeded to tell me id made a deposit by paypal. And I told her this was not possible as I hadn't had a paypal account since January (it's now april) she brushed that off and told me I was mistaken. So I took my time to screenshot the transactions id made on the site and even on my online banking. And she still said I was incorrect.

I went back into chat to speak to someone else and I asked him to confirm my last transaction and via what means it was done. My answer was it was today by visa!! Great. I have proof. So I asked what is the need to withdraw back to paypal. He couldn't answer and told me I that the site needed verification that my paypal account wasn't in use anymore. So they can remove it and let me withdraw to my visa id debited on. Ahhh I started jumping through the hoops for them
Luckily I had an email off paypal stating my account was closed. So I screenshoted it and sent it through verification as requested. An hour later I got a response saying that it didn't show my paypal account numbers??? I told them paypal DIDN'T HAVE ACCOUNT NUMBERS and went back on chat. ( in the meantime I had requested SIX callbacks and I didn't get ONE phone call. Just emails shortly after asking me how to call went and to provide feedback. What!?) So back on chat the operator told me he had spoken to " another team" and they said they wanted the email to show MY EMAILaddress. And apologised for the misunderstanding.hmmmmmm?! So sent an email AGAIN. Showing my email address. And guess what the response was!?! Haha they wanted the email to show paypal account numbers. Something that don't even exist...so feeling quite angry I went BACK onto chat and another operator told me he had spoken to the team and now they want an official letter off paypal stating my account was closed???!! Oh wow I hit the roof! Why all this drama when I hadn't even deposited with paypal?! The problem is with a few selected gambling sites nowadays. They are happy to accept your money. But make you jump through hoops to get it back!!

Update: I finally got a call off them and they said
Ohhh the last time you used paypal was two years ago. So we will remove that option and you can withdraw to the card you deposited on, just like that!! Honestly guys keep away

The site invites you to get in and take part, only to get you through the door to make you lose money

The roulette tables are all rigged and you never win. Not a chance. Take my advise and stay away

- Fast Withdrawal Processing
- Good Selection of Games

Had a few good wins on here, withdrawals have been approved within a few hours, seems like a good overall casino so far.

Great games and functioning website. Easy to use and good layout. Daily promotions and bonus offers.

Misleading bonus offers. Was sent two separate bonus offer messages which I accepted and made deposits. I was able to use one but told I cannot use the second. Was told it was an error and shouldn't have sent two separate offers. had spent in excess of £500 and denied 50 bonus spins. I asked for the 50 bonus spins or I cancel my account. Account was cancelled. Summary - gave bonus offer, denied bonus offer, cancelled account.
Wonder what they would say if I said my deposits were an error ....

Good games and a good site at Mr Smith. Registration was quick and easy payments with good support From Claire. Visa for withdrawal as well which is awesome!

Slow withdrawal with Bank transfer 5-7 days use your card! Also some games slow to load on main site unlike the mobile site.

Only joined yesterday evening, ignoring the welcome bonus of course as they're never worth it and prevent one withdrawing immediately in the event of a big win - hunted around for a game I knew and settled on Dead or Alive. Started my stake at £10 per spin then upped it to max £18 and within 8 spins I was into the bonus round. The sticky wilds went mad and by the end of the 17 spins (5 extra awarded) my balance had gone from £800 to just over £10,600! The on-line chat lady was most helpful and instructed I address all emails for her attention. It's nearly 24 hours later and I'm still waiting on the funds £10,500) to be funded to my Paypal account, but here's hoping it won't be long now.

Casino layout is quite good, decent selection of games that also play well with no lag. I recently received 10 free spins and won about 60p then decided to go onto boulder bucks my favourite slot and managed to win upto 30 pounds then played a few others then cashed out 100£.

Verification was very quick as I sent my documents off 10 minutes later my account was verified and they processed my withdrawal in under 24 hours.

Withdrawal itself a bit slow. They processed my withdrawal monday its now wednesday and still nothing. In this day of age is quite slow with bet365 my winnings are in my account the following day and with the write ups on ask gamblers about this site I thought it would be a lot quicker but might be to do with the fact its a bank transfer but still.

My first experience with MrSmith Casino was that they provided a reliable and safe platform. Apart from what I just mentioned you could also tell they are very focused on the customer experience from every angle, 800 + games, quick withdrawals, fast KYC procedures and friendly support that is always available, would definitely recommend this casino.

I signed up to MR Smith Casino yesterday afternoon and made a smallish deposit of £69.79 by my verified skrill account. I choose not to accept the bonus as I generally never meet the requirements and like to play table games which have low if no turn over towards the bonus wagering requirements. I decided to have a go on the live tables had a really lucky run on roulette. I won just over £1040 and made a withdrawal request at about 3pm.

I was worried that I would have to send all kinds of identification documents so I contacted the live chat support. Belle from live chat explained to me that my account was in good standing order and I would only need to send ID if it was requested. She was a big help and told me all the documents I would need if requested.

I explained to them that I was going away in a few weeks and did not want the verification process to drag out and she told me it should take 24 hours to process. I was very surprised to see it had been accepted at 10:40am today and my winnings were in my skrill account instantly.

I received my winning with no problem and under the 24hr processing time frame. I cant believe I actually received my money with no problems. With every other casino I have played at they take weeks to process my payments and just before they send it they ask for all kinds of documents. This would always result in me playing until I lost and found myself depositing more money when I should not have.

I can't thank them enough. It's good to know there are decent and trustworthy places to play casino online.

I highly recommend them and will be playing here from now on : )

Good choice of slots netent microgaming etc.
The wagering on bonuses is very reasonable and they give deposit bonuses weekly.
Withdrawals are super fast processed virtually instantly as you get a email saying when its been processed,
I even won a competition on there for most spins on a select slot the other week prize was £250 in cash and because there was a bit of a messup in getting paid my prize they gave me a extra £100 in cash so got £350.
Ive had this account about a year and have never had a problem with this site.
Very reputable and reliable casino if only all online casinos were like this