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Mobilebet

Our Rating CasinoRank
6.9/10
CasinoRank
Player Rating 21 reviews
5/10
21 reviews
Complaint Response 17 complaints
3 days avg. 17 complaints
What we like
  • 0-24 withdrawal time frame
  • Top-tier software providers
  • Mobile-friendly
  • SSL-encrypted
What we don’t like
  • Live chat not available 24/7
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mobilebet Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.mobilebet.com
Established
2014
Licences
Malta Gaming Authority
Affiliate Program
Languages
English, German, Norwegian, Finnish
Casino Type
Instant Play, Mobile, Sports, Live Casino, Crypto Casino

Mobilebet Casino is an online casino designed to give players a convenient instant-play gaming experience on almost any device. It features more than 300 slots from Microgaming, NetEnt, Playtech, Genesis GamingLeander Games, NextGen Gaming, Evolution Gaming, Play’n GOThunderkick and Yggdrasil Gaming. The site also features live casino games and is integrated alongside an online sportsbook and poker room. Mobilbet Casino is licensed by the government of Malta.

Restricted Countries and Territories

Mobilbet Casino does not permit players from the United Kingdom, Curacao, France, Spain, Turkey, and the United States. Additionally, players from some other countries and territories are prohibited from playing certain games. Full details are provided under term 7.3 on the Mobilbet Casino website.

Mobile Gaming

As its name suggests, Mobilbet Casino offers several slots and a few other casino games for players on the go, from NetEnt, Play’n GO, and Microgaming. The mobile version of the site can be accessed just by opening the website on any compatible smartphone or tablet.

Security and Fairness

All of Mobilbet Casino’s web pages are encrypted with the gold standard of 128-bit SSL encryption. This technology works by obscuring sensitive details like passwords, banking information, and other personal and financial data to prevent fraudulent activity.

All of the games at Mobilbet Casino have been proven fair by independent auditors. As such, we are confident players will find a fair game here.

StallCation

Complaints

Read the complaints other players have left for Mobilebet. Learn more about complaints.

Show all complaints
Mobilebet - Missing €2,789 due to currency issues with their website
First of I wanna say Ive been a customer on Mobilebet for many years, playing regularly. Never had any problems before that I can think of. This december on Mobilebet my account went from having my balance in SEK to having it in €. This is basically what caused my problems. Because the money I had in SEK (27 710.85SEK), turned into 27 710.85€.

I cant believe this even became an issue because I wrote to Mobilebet as soon as this happened and informed them. Asked why I had 27 710.85€ in my account instead of 27 710.85SEK or something equivalent to that in €.

Ill take it from the beginning, I made a deposit of 3 333SEK and got a 30% bonus, resulting in 4 333SEK in my account. That amount soon went up to 27 710.85SEK in a few days and I was almost done with the bonus rollover. When I logged in around Christmas they had turned everything into € and I had recieved a new bonus to deposit 100€ and receive 50% extra. I did this deposit and noticed that my balance was now a big mess. It said I had something like 27 710.85€ + 150€ when it should have said something else like 2 789€ by todays rate.

I immediately wrote to them in the chat about this and asked why it was like that and asked what I was supposed to do. They told me to wait and they would email me back. I said sure but hurry up because I have a bonus to rollover that expires in like 10 days.

I got no email from them and a few days later my account got temporarly closed. I asked them via chat what was going on and they said it was just a "routine check" and that it would soon be solved. And I reminded them that my bonus was going to expire in a week or so and they said if necessary they would be able to prolong it or something like that. I got tired of asking them every day so after a few weeks I found my account opened again. Only thing was that my balance said 0€.

I went to the chat and asked how was this possible? Ive never even lost any money from my two last deposits, how can it be 0€? It should be something like 2 789€. The guy in the chat couldnt say more than that the responsible department said they had paid out to much in winnings and then took back what they paid out, and corrected the balance. And all that would be OKAY and make sense if my balance was 2 789€, but 0€? Is this a JOKE?

Anyways, I thought this would be easy for them to fix but they keep saying that they paid out to much in winnings and that they corrected my balance, doesnt take a genius to figure out something is wrong when my balance sais 0€ but yeah apparently on Mobilebet it doesnt ring a bell. Im trying to figure out how they can come to the conclusion my balance should be 0€, and I think they think like this:

I deposit 3 333SEK, turn it into 27 710.85SEK,
add another 150€ to that with my second deposit, making it 2 789€ in total.
They turn it into 27 710.85€, meaning they "paid out" aproximately 24 922€ to much.
I informed them about this,
they wait a couple of weeks for my bonus to expire, making my balance alot less than what it should,
they deduct the 24 922€ they "paid out to much" to my already to lowered balance, making it less than 0€, so my account sais 0€.

I cant think of any other way, but if this is the case, its totalt wrong. I shouldnt be punished because their site messes up my balance so they need to close my account should I? Is winning 2 789€ and then having it reduced to 0€ the correct correction? In what way is that "correct". Should I lose my deposits and my winnings when I havent done anything wrong?

This doesnt sound right to me. I will fight over this money because its alot of money to me. I just thought I should let everyone know what kind of reasoning theyre using. I havent done anything wrong, they havent claimed I have done anything wrong either, just that they "paid out to much" so my balance got corrected to 0€... I dont know if I should laugh or cry to be honest...

And I can back all this up with screenshot of my transation history. This is just stupidity at its finest.
staus Unresolved
€2789
Mobilebet - Account closed for no reason
Hi, I have had an account in Mobilibet casino for 1 week, I won some money from free spins after sign up. (2+ dollars from free spins and after that 65+ dollars on other slots) Then I verified my account (id and address) After that I was trying to make deposit via virtual debit card, but couldn't do that due to error (before deposit I send scan copy of this card) Next step I wanted make deposit with e-wallet neteller, but my account was closed. I received email : "Your account will not be reopened due to a breach in the following terms and conditions: 2.19 Mobilebet reserves the right to ask for verification documents at any time, and we can temporarily suspend your account until we receive the required documents. Mobilebet carries out additional verification procedures and players having cumulative withdrawals exceeding 2,200 Euro will be requested to provide Mobilebet with personal documentation, such as but not limited to copies of identification documents, utility bills, credit cards, bank statements etc. A player's account might be closed permanently and or a withdrawal may be refused if a player does not provide Mobilebet with the required documents and or if the player is found to have supplied false or misleading information. " The company closed the account because of the verification, but I performed it earlier! If the have had problems with my virtual card is okey! I could make deposit with different e-wallet or card ! P.S> think twice before you make a deposit at the casino mobilebet.com
staus Unresolved
€65

Complaint Statistics

Resolved 12
Avg. Amount $ 2,873
Avg. Complaint Duration 10 days
Avg. Response Time 3 days

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Top reviews from our players

I have never had any issues getting my money when I cash out. Good bonuses sometimes. This casino also has a lot of different games, the RTP on Nolimit is good. So yes, there are actually a few positive things about this casino but that won't help this casino.

Do NOT play at this casino unless you want to lose your mind. This casino have so many technical errors. Website loading issues, campaigns not working and bonuses not getting removed when the balance is 0. The support is the worst you will ever experience. You will waste so much time in chat and waiting for a response on mails. Waiting 7 days for reply on mail is normal on this casino. Also, there is no longer possible to contact Loyalty directly. Support agents can't fix anything. At this point, I have probably sent over 300 emails and wasted 100+ hours in chat because there are new technical errors every week.

Hi Mr.Flippflopp, Thank you for your review. We are happy to hear from you. I can see that you have had a bad experience on our site, and we would greatly appreciate it if you could contact us either via Live Chat or email so we can take a closer look at this and assist you further. You can reach us: via Live Chat on our site or by email at [email protected] Kind regards, Justin The Mobilebet Team

user avatar

Till 2-3 months ago it was most stupid casino for me. Since 2-3 months it is one of most serious casino for me to deposit and withdraw without any problem. If somebody hated, closed their Mobilebet accounts, they can try Mobilebet one more time now. They really upgraded a lot. I think, Owner changed.
They also offer me 15% Weekly Cashback without wagering. I like it.

Mobilebet has deposit fee for skrill: 5%. If I deposit 2000€ I pay 100€ fee. Which is much more than their 20€ welcome bonus.
Mobilebet bonuses are very funny and small. I never used any bonus there. Makes no sence.
Loyalty point program and shop system, they have nice but, they don't have enough products to buy. I buy all freespins every months still I have 10. Millions Loyalty points.
They sportbetting is very bad. Their providers do not allow me to bet more than 5€.
Their software should have some bugs, sometimes it says, that I reached max deposit limit.

Hi Casinobigwinner, Thank you for your review. We are happy to hear from you. It is good to hear that you are enjoying our site so far, we are proud to call ourselves the fastest support in the industry at the moment! We love to hear your feedback and hope that we are able to act on this to ensure that all of our players are happy with our site! You can contact us on the following platforms: Live Chat (English Support)06:00 - 19:00 GMT Email ([email protected]) 24 /7 Best Regards, Kevin Mobilebet Team

user avatar

Nice casino with numerous games. Fast verification, fast withdrawal. Customer service is decently quick to respond. Made some deposits, won some, lost some. It is ok.

Sometimes the customer service didn't have an immediate answers while I was in the chat so I had to wait more than fifteen minutes. At the end they sorted it out.

Hi Fedor84, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Mobilebet Team

user avatar

Nothing, this site wants me to post something good here I really can't think of anything that I was pleased about so I have to fill this with rambling.

Everything, where do I begin...

The whole website is broken. Click withdrawal you will sit staring at a spinner until the universe ends, Attempted to use live chat also waiting until the end of the earth for that to work.

Your account will have funds yet you won't be able to bet on something. I have £100 in my account every bet i attempt to place I am greeted with 'You do not have enough funds! Deposit now'. No I won't be depositing now nor will I ever be using this god awful website ever again. How you guys are in business running an establishment like this is beyond me.

I'd recommend anyone and every one stay far away don't become a sucker who ends up depositing here.

Hi Muto717, Thank you for taking your time and leaving a review. We appreciate it. I can see that you had a bad experience on our site and would appreciate it if you could contact us on either Live Chat or by Email so that we can look into this and assist you further. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Mobilebet Team

user avatar

I really didn't like anything, well they answered their chat quickly I suppose.

Signed up for bet £10 get a free £10 bet. I signed up, bet £10 but didn't get free bet because it wasn't the right type of bet apparently. I'm sure that's in the small print somewhere but really have no time for companies with misleading promotions like this.

Hi Riverkey, Thank you for your review. We are happy to hear from you. It seems that you have recently had a bad experience with our site and we are sorry to hear about this. We are thankful for your feedback about our welcome offer, we will be sure to pass on this information and feedback to the relevant teams to see if they are able to communicate the information a little differently in the future! You can contact us on the following platforms: Live Chat (English Support) 09:00 - 20:00 GMT Email ([email protected]) 24 hours Unfortunately at the moment we do not offer support via phone, however, this is something we hope to look into for the future. Best Regards, Ashleigh Mobilebet Team

user avatar

Made a withdrawal on 20/12 for a total of 1991.50 euros which I won
It has now passed 6 days since I made the withdrawal but I have not received any email that the withdrawal is approved yet which I usually get in normal cases after 2 days.
Have been in contact with their chat for 6 days now and every time I get the same answer that we have technical problems with mobile phone Sweden

Hi Sorry for the late reply here. If the problem has not been resolved then kindly send me a private message and ill look into it asap. Regards, Martin C

user avatar

Mobilbet Casino and I believe they kind of changed their name actually only one letter is different but still they changed it Mobilebet casio. They are part of the group ofcasinos I really trust, not that I have being withdrawing a lot from them but still reading about this guys that their cashout time frame is fast.

Their casino site is really easy to navigate just because everything is clear and all in right place. Having two of mine favorite providers and being part of the group of casinos I have played, that was enough so I can try this casino. They have one of the most popular well trusted licenceMalta Gaming Authority, UK Gambling Commission and about the third one I don't know if its worth it to even mentioned that one-Curacao licence, still having the first mentioned above its enough for me to feel safe and play here.

They are established in 2014 so not that new in online market and having that much competition this days I really wonder howw some new comers are existing in this online gambling word. We all know that many new casinos are opening almost every day but unfortunately many of them has closed their doors. I believe that even they had one casino called Kasyno Casino and after a while they have been shut down.

Their live support agents are nice and friendly, they run many promotions with reload bonuses and free spins and whats most important, well for me is, the free spins are wager free. The only thing I dislike is the wagering of their all bonuses which comes with a bit high wagering of X 35 the deposit and plus the bonus. Also their shop for free spins, you need to collect tons of points so you could buy at least 10 free spins, maybe if I become their regular player and start earning points, maybe that's not that difficult, don't know maybe I should try.

Hi there Katemak, First of all thank you for your nice feedback on our casino ! We are happy you are enjoying your experience while with us and your kind words mean a lot to us. We always love to hear what you like about our site and what you wish for us to improve so we can ensure you have a smooth and enjoyable experience on our site. Our site is indeed user friendly and we offer only the very best entertainment games for you to enjoy with providers such as NetEnt and Ygdrassil gaming and we are always looking out for new feedback to make sure your experience is an unforgettable one ! Have a lovely day for me and everyone at Mobilebet. Best regards, Team Mobilebet

user avatar

One of the best online casinos. I play there since many years and never had problems. They pay fast and trustful.

Free spins without wagering, daily offers, PayPal.

Hi there ! We're glad that you are enjoying your experience while with us and appreciate your kind words ! Please do not hesitate to contact us should you require anything :-) Best regards, Team Mobilebet

user avatar

Best Casino ever

Nice games, perfect support, good mobile & desktop site

I have make a selfexclusion. And they dont want me back the account remain closed

Hi there Self Exclusion If you want to take a break from Gaming for a while, you can exercise the right to exclude yourself from playing at mobilebet. We give you the default options of choosing either a Short or Long exclusion period. If you have chosen a self-exclusion, then we have to honour your decision and your account cannot be reopened during the chosen time frame. Regards Martin Christiansen /Mobilebet

user avatar

A few good providers of slots. Friendly customer support.

Stalls with withdrawals (been waiting a month).

Lot of bugs on the site.

No bonuses for "old customers".

Customer support always need to check up something, so chat is useless.

Hi Andre, Thank you for your review. We are happy to hear from you. I can see that you had a bad experience on our site and we are sorry to hear about this. Regarding bonuses, please do note that goodwill bonuses are more of a treat rather than an automatic response as they would not be based on a specific timeline. We take a number of factors into consideration before offering such a bonus. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Mobilebet Team

user avatar

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