Requested a withdrawal from MobileBet on 27th December 2017. Still waiting for the money. All security documents were sent in and confirmed before requesting withdrawal.
I was then told that the withdrawal has to be made manually by them and therefore I had to send in all the documents again!
Nearly 3 weeks on they’ve just told me they’ve processed my withdrawal but won’t give me a date when it will arrive in my account.
I will update. The amount is for just over £2,000.
Nick
Latest correspondence;
Dear Nick < surname removed >,
I can confirm that your withdraw has been processed now and it is on the way to your bank account.
I wish you all the best and have a great day!
Should you have any further questions, please do let us know.
Best regards,
Dominik
Customer Support
Dear Nick < surname removed >,
Thanks for your message.
Please note that as we are handling a transaction on your behalf that there is a slightly longer processing time, due to the need to ensure that all processes are done securely and correctly, therefore we cannot promise a time frame on how long this may take but you may rest assured it will be processed as soon as we can :) .
Should you have any further questions, please do let us know.
Best regards,
Clint
Customer Support
Disputed casino | Mobilebet | |
Reason | Delayed payment | |
Amount | £ 2000 |
Dear MILLSY123,
We have checked this case and your account. I can see that you have chosen to close your account 26th of December and asked for a manual withdrawal of the funds on your account 9th of January via our support. This withdrawal was then processed by our payment team 13th January and you have also been informed by email the same day. Manual withdrawals take between 5-10 bank days so your funds from us will arrive soon to your bank account.
Thanks,
Team Mobilebet

Dear @millsy123,
Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.
Thank you for your cooperation.
Mobilebet Complaints
- 10 of 14 resolved
- 2 days avg response
- 1 week avg complaint life
- 789 USD avg amount
-
Resolved
Mobilebet Casino - Stalling and replies take weeks
€17
Resolved
Mobilebet Casino - Stalling and replies take weeks
Played with them for couple of months, small bets. Used Trustly, was not asked for further verifications, even on withdrawals. Since played small ...
-
Unresolved
Mobilebet - Missing €2,789 due to currency issues with their website
€2,789
Unresolved
Mobilebet - Missing €2,789 due to currency issues with their website
First of I wanna say Ive been a customer on Mobilebet for many years, playing regularly. Never had any problems before that I can think of. This ...
-
Unresolved
Mobilebet - Withdraw 6 days without approved
€1,992
Unresolved
Mobilebet - Withdraw 6 days without approved
made a withdrawal on 20/12 for a total of 1991.50 euros which I wonit has now passed 6 days since i made the withdrawal but i have not received any ...
-
Unresolved
Mobilebet - Account closed for no reason
€65
Unresolved
Mobilebet - Account closed for no reason
Hi, I have had an account in Mobilibet casino for 1 week, I won some money from free spins after sign up. (2+ dollars from free spins and after that ...
Have trouble with Mobilebet?