Ag Awards
SIGN UP FOR +350 NO DEPOSIT SPINS!

Sign up to get the industry's best deals.

By subscribing you are certifying that you are over the age of 18.

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Connect with us

Login
Forgot password?
You are about to go to the Italian version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
Italian Version International Version
You are about to go to the German version of AskGamblers
Kindly note that some features such as complaint service and forum are currently available only on the international version.
German Version International Version

Mobilbet Casino - Delayed £2,000 payment

RESOLVED
Add to favorites
millsy123 United Kingdom
Posted on January 18, 2018.

Requested a withdrawal from MobileBet on 27th December 2017. Still waiting for the money. All security documents were sent in and confirmed before requesting withdrawal.

I was then told that the withdrawal has to be made manually by them and therefore I had to send in all the documents again!

Nearly 3 weeks on they’ve just told me they’ve processed my withdrawal but won’t give me a date when it will arrive in my account.

I will update. The amount is for just over £2,000.

Nick

Latest correspondence;

Dear Nick < surname removed >,

I can confirm that your withdraw has been processed now and it is on the way to your bank account.
I wish you all the best and have a great day!
Should you have any further questions, please do let us know.
Best regards,

Dominik
Customer Support

Dear Nick < surname removed >,

Thanks for your message.

Please note that as we are handling a transaction on your behalf that there is a slightly longer processing time, due to the need to ensure that all processes are done securely and correctly, therefore we cannot promise a time frame on how long this may take but you may rest assured it will be processed as soon as we can :) .

Should you have any further questions, please do let us know.

Best regards,
Clint
Customer Support

Mobilebet
Posted on January 18, 2018.

Dear MILLSY123,

We have checked this case and your account. I can see that you have chosen to close your account 26th of December and asked for a manual withdrawal of the funds on your account 9th of January via our support. This withdrawal was then processed by our payment team 13th January and you have also been informed by email the same day. Manual withdrawals take between 5-10 bank days so your funds from us will arrive soon to your bank account.

Thanks,

Team Mobilebet

AskGamblers
Posted on January 20, 2018.

Dear @millsy123,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Back to Mobilebet

Mobilebet complaints

  • 9 of 13 resolved
  • 2 days avg response
  • 1 week avg complaint life
  • 848 USD avg amount
See all

Have trouble with Mobilebet?

Submit complaint Learn more
We use cookies on this site to enhance your user experience.
By clicking any link on this page you are giving your consent for us to set cookies.
More Info

By subscribing you are certifying that you are over the age of 18.

Sign up for +350 No Deposit Spins!

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

Sign up for +350 No Deposit Spins!

By subscribing you are certifying that you are over the age of 18.

This offer is not applicable to residents of Great Britain.

By subscribing you are certifying that you have reviewed and accepted our updated Privacy and Cookie Policy

© 2006-2019 AskGamblers.com

Try your luck with top-rated casinos on the market!

You have been inactive for 90 seconds