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Mobilebet - Account closed for no reason

Complaint Info
Disputed casino Mobilebet
Reason Account closure
Amount € 65
Posted on July 24, 2018

I have had an account in Mobilibet casino for 1 week, I won some money from free spins after sign up. (2+ dollars from free spins and after that 65+ dollars on other slots)
Then I verified my account (id and address)
After that I was trying to make deposit via virtual debit card, but couldn't do that due to error (before deposit I send scan copy of this card)
Next step I wanted make deposit with e-wallet neteller, but my account was closed.
I received email :

"Your account will not be reopened due to a breach in the following terms and conditions:

2.19 Mobilebet reserves the right to ask for verification documents at any time, and we can temporarily suspend your account until we receive the required documents. Mobilebet carries out additional verification procedures and players having cumulative withdrawals exceeding 2,200 Euro will be requested to provide Mobilebet with personal documentation, such as but not limited to copies of identification documents, utility bills, credit cards, bank statements etc. A player's account might be closed permanently and or a withdrawal may be refused if a player does not provide Mobilebet with the required documents and or if the player is found to have supplied false or misleading information. "

The company closed the account because of the verification, but I performed it earlier!
If the have had problems with my virtual card is okey! I could make deposit with different e-wallet or card !

P.S> think twice before you make a deposit at the casino

Posted on July 26, 2018

Hi there,

I understand your frustration and I wish to assure you we take customer satisfaction very seriously at Mobilebet.

However as mentioned to you in the email by our support member your account was found to be in breach of our T&C and hence a decision was taken to close your account due to the breach.

Have a nice day day .

Team Mobilebet.

Posted on July 27, 2018


Can u give an example of my breach?
You are again write about "breach" without facts.
My opinion about this situation I wrote above, now it is your turn to describe
Thank you

Posted on July 29, 2018

I'm sorry to hear that you feel this way however the decision made by our payments department regarding your account is final and will not be reversed due to your breach of the terms and condition which you agreed to when registering your account it us.

Kind regards,

Team Mobilebet.

Posted on July 29, 2018

AskGamblers Complaints Team is awaiting Mobilebet team to provide the required information.

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