Mobilebet

Mobilebet - Closed account with no warning and not given update in over 3 weeks

€5916

Hi,
My account with MobileBet was closed unexpectadly 22nd December, and i have not received a single update on why since then. I have been in customer support chat multiple times asking for updates, being told relevant department had started looking at the case 2 weeks ago, and still no update as of today (09.01.2024). the balance in my account is €2148.

I have attached screenshots of responses i have received via email which clearly states relevant department started looking into my case about 2 weeks ago.

Customer support and relevant department seems to purposefully not update me in hope that i give up and they can just take the money in my account, at least this is how i feel treated.

Mobilebet - Mobilebet responsible gambling

€2148

Closed my gambling account at mobilebet a few years ago permanently with no possibility of re-opening as a result of gambling addiction. But was able to open it again without problems and have lost a lot. But when I have excluded myself and specifically asked to close my account permanently without the possibility of reopening due to gambling addiction, it should not be possible to reopen the account according to the MGA. Have complained to mobilebet, who disclaim all responsibility and believe that they have everything clean. But avoids answering my questions and just sends standard answers without even answering my complaint. Have all of the chat logs etc., so have all of the evidence in my case. But they barely manage to answer something that annoys me. want mobilebet to refund my net loss after I opened an account that should never have been opened. have proof from the chat log where I specifically said I was addicted to gambling and wanted to close my account permanently with no possibility of reopening. hope with this that mobilebet shows that they take responsible gambling seriously and refund the net loss.

Mobilebet Casino - Stalling and replies take weeks

kr316397.93

Played with them for couple of months, small bets. Used Trustly, was not asked for further verifications, even on withdrawals.

Since played small amounts, it was surprise to me that after a few withdraw would it be charged 5e extra. I was given an option to pay it, or wait with my 17 euros almost 30 days, until it would be free again.

Ok, I said that I want to close my account and withdraw the amount. Free of charge of course, since I wanted to close the account due to this fee of withdrawals. No point of being their customer anymore after finding out about that fee.

Was told that manual payments of the balance could take weeks. I said that its not that important will it take week or some days. Account was closed after the chat and I was left unable to get in touch via chat. No online chat works at all after that.

Email get replyes after weeks, I have been asked documents and the ones that I have sent, have been accepted, no payments have been made. No response to emails, only request to chat online (chatting online while the email for the account has been closed, wont pop up active online chat).

This for the 17 euro? Have deposited multiple times more, withdrawn much less. Seems that if you happen to win, its not acceptable at all.

Mobilebet - Missing €2,789 due to currency issues with their website

€17

First of I wanna say Ive been a customer on Mobilebet for many years, playing regularly. Never had any problems before that I can think of. This december on Mobilebet my account went from having my balance in SEK to having it in €. This is basically what caused my problems. Because the money I had in SEK (27 710.85SEK), turned into 27 710.85€.

I cant believe this even became an issue because I wrote to Mobilebet as soon as this happened and informed them. Asked why I had 27 710.85€ in my account instead of 27 710.85SEK or something equivalent to that in €.

Ill take it from the beginning, I made a deposit of 3 333SEK and got a 30% bonus, resulting in 4 333SEK in my account. That amount soon went up to 27 710.85SEK in a few days and I was almost done with the bonus rollover. When I logged in around Christmas they had turned everything into € and I had recieved a new bonus to deposit 100€ and receive 50% extra. I did this deposit and noticed that my balance was now a big mess. It said I had something like 27 710.85€ + 150€ when it should have said something else like 2 789€ by todays rate.

I immediately wrote to them in the chat about this and asked why it was like that and asked what I was supposed to do. They told me to wait and they would email me back. I said sure but hurry up because I have a bonus to rollover that expires in like 10 days.

I got no email from them and a few days later my account got temporarly closed. I asked them via chat what was going on and they said it was just a "routine check" and that it would soon be solved. And I reminded them that my bonus was going to expire in a week or so and they said if necessary they would be able to prolong it or something like that. I got tired of asking them every day so after a few weeks I found my account opened again. Only thing was that my balance said 0€.

I went to the chat and asked how was this possible? Ive never even lost any money from my two last deposits, how can it be 0€? It should be something like 2 789€. The guy in the chat couldnt say more than that the responsible department said they had paid out to much in winnings and then took back what they paid out, and corrected the balance. And all that would be OKAY and make sense if my balance was 2 789€, but 0€? Is this a JOKE?

Anyways, I thought this would be easy for them to fix but they keep saying that they paid out to much in winnings and that they corrected my balance, doesnt take a genius to figure out something is wrong when my balance sais 0€ but yeah apparently on Mobilebet it doesnt ring a bell. Im trying to figure out how they can come to the conclusion my balance should be 0€, and I think they think like this:

I deposit 3 333SEK, turn it into 27 710.85SEK,
add another 150€ to that with my second deposit, making it 2 789€ in total.
They turn it into 27 710.85€, meaning they "paid out" aproximately 24 922€ to much.
I informed them about this,
they wait a couple of weeks for my bonus to expire, making my balance alot less than what it should,
they deduct the 24 922€ they "paid out to much" to my already to lowered balance, making it less than 0€, so my account sais 0€.

I cant think of any other way, but if this is the case, its totalt wrong. I shouldnt be punished because their site messes up my balance so they need to close my account should I? Is winning 2 789€ and then having it reduced to 0€ the correct correction? In what way is that "correct". Should I lose my deposits and my winnings when I havent done anything wrong?

This doesnt sound right to me. I will fight over this money because its alot of money to me. I just thought I should let everyone know what kind of reasoning theyre using. I havent done anything wrong, they havent claimed I have done anything wrong either, just that they "paid out to much" so my balance got corrected to 0€... I dont know if I should laugh or cry to be honest...

And I can back all this up with screenshot of my transation history. This is just stupidity at its finest.

Mobilebet - Withdraw 6 days without approved

€2789

made a withdrawal on 20/12 for a total of 1991.50 euros which I won
it has now passed 6 days since i made the withdrawal but i have not received any email that the withdrawal is approved yet which i usually get in normal cases after 2 days,
have been in contact with their chat for 6 days now and every time I get the same answer that we have technical problems with mobile phone sweden

Mobilebet - Account closed for no reason

€1991.5

Hi, I have had an account in Mobilibet casino for 1 week, I won some money from free spins after sign up. (2+ dollars from free spins and after that 65+ dollars on other slots) Then I verified my account (id and address) After that I was trying to make deposit via virtual debit card, but couldn't do that due to error (before deposit I send scan copy of this card) Next step I wanted make deposit with e-wallet neteller, but my account was closed. I received email : "Your account will not be reopened due to a breach in the following terms and conditions: 2.19 Mobilebet reserves the right to ask for verification documents at any time, and we can temporarily suspend your account until we receive the required documents. Mobilebet carries out additional verification procedures and players having cumulative withdrawals exceeding 2,200 Euro will be requested to provide Mobilebet with personal documentation, such as but not limited to copies of identification documents, utility bills, credit cards, bank statements etc. A player's account might be closed permanently and or a withdrawal may be refused if a player does not provide Mobilebet with the required documents and or if the player is found to have supplied false or misleading information. " The company closed the account because of the verification, but I performed it earlier! If the have had problems with my virtual card is okey! I could make deposit with different e-wallet or card ! P.S> think twice before you make a deposit at the casino mobilebet.com

Mobilbet Casino - Delayed £2,000 payment

€65

Requested a withdrawal from MobileBet on 27th December 2017. Still waiting for the money. All security documents were sent in and confirmed before requesting withdrawal. I was then told that the withdrawal has to be made manually by them and therefore I had to send in all the documents again! Nearly 3 weeks on they’ve just told me they’ve processed my withdrawal but won’t give me a date when it will arrive in my account. I will update. The amount is for just over £2,000. Nick Latest correspondence; Dear Nick < surname removed >, I can confirm that your withdraw has been processed now and it is on the way to your bank account. I wish you all the best and have a great day! Should you have any further questions, please do let us know. Best regards, Dominik Customer Support Dear Nick < surname removed >, Thanks for your message. Please note that as we are handling a transaction on your behalf that there is a slightly longer processing time, due to the need to ensure that all processes are done securely and correctly, therefore we cannot promise a time frame on how long this may take but you may rest assured it will be processed as soon as we can :) . Should you have any further questions, please do let us know. Best regards, Clint Customer Support

Mobilbet Casino - Casino claims that withdrawal has been made, but bank denies any transaction

£2000

I withdrawed 3000 NOK at 22 of April. No money received and I got confirmation (08 May) from my bank that no transactions to my account have been made. Everytime I ask where the withdrawal is, they just say it been made and should been received. They constantly ask me to send full history of my account. I've done this 5 times now. I always get a mail, where they confirmes that they have received the statements. Never anything else. This goes on in a constant loop.

Mobilbet Casino - 50e freebet not credited

kr3060

I got a textmessage from Mobilebet that I have 50e freebet ready in my account(no deposit requirements). When I opened my account I could not saw my freebet and I took immediately contact with livechat support. She asked for me to send out screenshot about my textmessage and I did it. After that she forward this issue and I had to wait over an hour in a chat for nothing. They said that they need to solve where this text message have came but it can clearly see from screenshot that it is come from Mobilebet like few other offers also. This issue lowered my confidence towards Mobilebet because they often have issues like this that promised bonuses will be not credited automatically. I am still waiting that 50e freebet or same amount bonus money for me, hope you can fix this soon! Br, Anssi.

€50

Complaint Statistics

Resolved 12

Avg. Amount $ 2,873

Avg. Complaint Duration 10 days

Avg. Response Time 3 days

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5/10 ● 21 reviews

Top reviews from our players

noite2

8 years ago

10/10

Withdrawal's are processed within 24hours, they send every week offers, free spins with no wagering when playing,
deposit's bonuses etc.

Trusted payment's. Game selection is really good. So all those aspect's are great and this casino can be trusted. :)

Hi Noite2, Thank you for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are appreciating our fast Withdrawal and weekly offers. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 08:00 - 21:00 Email [email protected] Best Regards, Justin Mobilebet Team

Mobilebet 4 years ago

caesar2

9 years ago

1/10

This casino has a good game selection and a simple layout.

Unfortunately the operator is not serious. I was allowed to play and lose four digit amounts daily despite being self excluded. The company is not willing to return fraudulently acquired funds so ultimately only a chargeback and legal steps solve the problems. Do yourself a favour and stay away, these guys don´t know how responsible gaming is spelled. They violate their license in a brutal way and it is only a question of time til it will be revoked. I and not I alone am working on this. They are also behind Comeon and Getlucky. Avoid these sites at all cost unless you want to make really bad experiences. Don´t say I didn´t warn you.

Hi Caesar2, Thank you for taking your time and leaving a review. We appreciate it. I can see that you had a bad experience on our site and would appreciate it if you could contact us on either Live Chat or by Email so that we can look into this and assist you further. You can contact us on: Live Chat 09:00 - 23:00 Email [email protected] Best Regards, Justin Mobilebet Team

Mobilebet 4 years ago

Inactive user

9 years ago

1/10

Nothing. I didnt even get to deposite before they closed my accont.

Got an email that celebrated their "new name". 10 free spins on Gonzos Quest and a free bet on tonight's football games. The free spins went just fine. The free bet on the football games was a mess. I asked on the chat support for help. I didn't get any good answer. Just the same excuse over and over. After 45 minutes I got a bit frustrated and threatened to close my account if he wouldn't help me. It took 10 seconds for him to close my account and close the chat. They will not help me any further. STAY AWAY FROM THIS CASINO!!!

Hello Robert, We are sorry to hear that you feel like you have been treated in an unfair or unhelpful way. You can be assured that we will contact the agent in question in order to get the bottom of this, as should this claim be confirmed as true, it is truly unacceptable. We do aim to make the process of using all functions in our site as simple and user friendly as possible and we would like to hear your feedback about what you found difficult with this particular Free Bet. It would be greatly appreciated and this would help us to improve and offer a better experience for all our players. If wish to be of assistance at this instance, we would like to ask you to send us a message at [email protected] and refer to AskGamblers. This message will then be directed to the right individuals who will look further in to the matter. And of course, if you wish re-open your account, you are more than welcome to do so. Just contact us via the email above if you run in to any issues. Despite your experience not being the absolutely stellar one which we thrive to achieve, we of course wish you a great day! Best Regards, Team Mobilebet

Mobilebet 9 years ago

raverbabe

9 years ago

7/10

I usually have a crystal clear memory for the casinos I play at and also record my deposits and withdrawals on a spreadsheet for future reference to help me keep a handle on how much money I spend on this hobby from month to month, yet despite regularly seeing e-mails from Mobilbet in my inbox fairly regularly I really couldn't remember playing there and had no record of having done so either! I thought this was very strange but managed to recovery and reset my password, login, and look at my gaming history which revealed I had indeed played with them just earlier this year. I suspect I must of been drunk at the time!

Looking over the game selection I thought that was a great shame as I am always fond of casinos that feature games from all of my favourite providers - Microgaming, Playtech, NetEnt, Play N Go and most recently Yggdrasil - MobilBet has all of these and more!

I'm unable to give a personal confirmation regarding MobilBet's withdrawal times however they state that they process e-wallet withdrawals in under an hour and this seems to be backed up by other people on-line, so I'm fairly confident it can be trusted.

Not being able to remember if I had taken a bonus from the casino I looked for the live chat button to see if it might be possible to find out. It took a couple of minutes to get a response but the agent was very polite and apologized profusely, explaining that they were particular busy at that moment. Of course I had already taken them up on their 100% match bonus but I was offered a 50% reload anyway. Enquiring about the wagering requirements I decided not to accept this at it came with a 45x deposit plus bonus wagering requirement. I checked with support who confirmed the welcome bonus came with the same wagering attached - perhaps that's why I don't remember it? I can't actually believe I took it in the first place...

There's no doubt this casino has one of the finest game selections around, but that bonus wagering is eye watering. I think I will be back to play with MobilBet again but I certainly won't be accepting one of their bonuses!

Hi Raverbabe, Thank you so much for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are having a good time with us. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Mobilebet Team

Mobilebet 4 years ago

stickphil

9 years ago

9/10

Mobilbet casino offers a huge variety of games you can play in your browser. They are provided by different developers such as netent and others.

The freebie welcome offer is very attractive.

Daily Promos and free spins without wagering requirements

Be aware that claiming a deposit match bonus is not possible, if you choose to deposit via e-wallets such as neteller.

Hi Stickphil, Thank you for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are appreciating our huge variety of games, welcome offer and daily promotions. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Mobilebet Team

Mobilebet 4 years ago

ggieflash

2/10

The website is very good. The live betting section is fine, I would say is one of the best I have experienced.

Terrible support team. Also, they overuse Asian Overs ands Unders, and some games don't even have more than one option to bet on.

Wouldn't recommend.

Hi Ggieflash, Thank you for taking your time and leaving a review. We appreciate it. First, of all, we would like to apologise for the bad experience you had. Your feedback is very important to us and for our improvement to give the best service. We will take this into consideration and the feedback is noted further. We are always happy to assist, so never hesitate to contact us if you ever have any further questions or concerns. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Mobilebet Team

Mobilebet 4 years ago

Inactive user

10 years ago

1/10

There is nothing positive about this website or support team.

Signed up and made a couple of deposits totally £60.

After playing in the Casino I noticed that it was linked to another online Casino of which I had closed my account with.

I contacted their useless support team and was told my account had been closed and the funds would be refunded within a couple of days.

Nearly a week later nothing had been done, contacting them again and even threatening them with taking the issues to the relative ombudsman they had not even redaction a refund and said it will take 2 weeks to process.

Avoid this buggy slow website and its abysmal support team like the plague.

Hi, Thank you for taking your time and leaving a review. We appreciate it. I can see that you had a bad experience on our site and would appreciate it if you could contact us on either Live Chat or by Email so that we can look into this and assist you further. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Mobilebet Team

Mobilebet 4 years ago

zerooo

6/10

At this casino I wanted to claim 200% match deposit bonus. I saw that they offer a lot of games from different software providers. I tried to register, I fill out all required information of my account and then I saw that I already have account at this place. At first I forgot my password, I reset it and log into casino.

I don't know when I registered at Mobilbet casino. Maybe I saw some offer for free spins and I tried it and later forgot about this place. At the first page on website was offer to deposit 10€ play with 30€ and I was interested in. I made deposit of 10€. I didn't receive any bonus. I thought that will be credit in a few minutes so I waited. When I came back there was nothing new.

I tried to contact live chat support about it, but I saw that they are offline. What a shame. I thought that they are avaliable 24/7 or at least during the week. I could contact them by email, but I didn't have time to wait for the answer. I decided to play with my money. I played Jack and the Beanstalk slot, my balance was low and I lost money very quickly.

Later I was wondered why bonus was not credited. I opened term about this welcome bonus and I saw this: The following payment methods cannot be used in order to activate the bonus: Paysafe, Ukash, Skrill or Neteller. I made my deposit with Skrill so that was the problem.

I made a mistake because I didn't read term about the bonus. Well I learn from mistakes and I am sure that next time I will read terms first. I am not impressed about this casino and I don't know if I will deposit here again. Maybe if I will receive some great offer from them otherwise no.

Hi Zerooo, Thank you for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are appreciating the wide variety of games we offer. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. Regarding our Deposit Bonuses, be sure to check the Terms & Conditions for info about wagering & claiming! We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Mobilebet Team

Mobilebet 4 years ago

hajnrih

9/10

Mobilbet is one of the latest casinos I joined. I have to say that the only reason I joined this casino was their 200% match bonus. The minimum deposit that you need to make to take this bonus is 10 euros.

I made an account and verified my mail and phone number. I went through the games and saw that they have a large selection of slots from Netent, Microgaming and even Skill on Net which I liked very much. I liked their website. Very professional and easy to navigate. I also saw that they have a low 0-24h pending period for withdrawals. This is one of the most important details for me when I want to make a deposit in some online casino.

I decided to make a deposit and take their welcome bonus. I choose the bonus made a 10 euros deposit via Neteller and was about to start when I saw that the bonus wasn't added to my balance. This was not good. I tried to contact live chat support but it was offline. I had no way of getting the bonus without the help of an operator so I decided to try my luck with the 10 euros.
The next day I was told that the bonus was only available for bank transfer deposits so it was my fault that I had problems.
Anyway, I decided to try Centre Court. I got the bonus round very soon but it paid little. After about 50 spins I decided to raise my bet to 0.27. On the last spin I got the bonus round which paid 97 euros. I was very happy because I was playing with a pure deposit without a bonus.

After that I decided to try Wishmaster and I said to myself if I drop down to 80 euros I withdraw. On the Wishmaster I got 3 bonus rounds but none of them paid big. I made a withdrawal of 80 euros, uploaded my documents and got my money tomorrow.

One thing I like about this casino is that I can't reverse my withdrawal. That’s my biggest problem when I win something. Overall I like this casino and I will be a regular player here.

Hi Hajnrih, Thank you for taking your time and leaving a review. We are so happy to hear from you! I’m glad to hear that you are appreciating the wide variety of games we offer and our fast withdraw process. If you feel that we are missing anything or if you have any ideas, feel free to contact us on our Live Chat or by Email. Regarding our Deposit Bonuses, be sure to check the Terms & Conditions for info about wagering & claiming! We appreciate all forms of feedback and use it to become even better at what we do. You can contact us on: Live Chat 24/7 Email [email protected] Best Regards, Justin Mobilebet Team

Mobilebet 4 years ago

mickeymick