General Information About LevelUp Casino
LevelUp casino is run by Novatrix SRL, a casino operator registered in Costa Rica with a number of long-standing brands under its belt. It is currently regulated by two different authorities: the Tobique Gaming Commission under e-gaming licence number 0000002 and by Anjouan Gaming under licence number ALSI-202508056-FI2.
Professional casino reviews are a great way to judge a site’s quality but the LevelUp player reviews are equally important. Fortunately, the casino has a good reputation among experts and players alike, as shown through its 8.8/10 CasinoRank score and 9/10 player score.
The smooth withdrawals, easy navigation and diverse game library were repeatedly listed as the site’s strengths in the player reviews.
I also noticed multiple users praising the VIP account managers for making their experience stand out compared to other sites.
The negative comments were mixed. Some players felt that the number of convenient withdrawal methods was limited, and others experienced occasional lagging of pages and games.
But in five years, only 12 official complaints have been made against LevelUp on AskGamblers Complaint Service. The casino has a reply time of one day and wraps up issues in just five days, which is faster than most platforms. Overall, two of the claims were rejected while the remaining 10 have all been resolved.
Both of the rejected complaints couldn’t be finalised as the players stopped responding.
Signing up is extremely simple and I was registered in less than three minutes total. The currency and country of registration should automatically match your location but you can manually select a different option in some cases.
LevelUp has one of the more lucrative welcome bonuses I have come across: deposit matches worth up to €20,000 plus 500 Free Spins.
Before claiming it in August 2026, I made sure my account was verified to prevent possible withdrawal issues down the line.
The same Terms and Conditions apply to all five parts of this offer which makes it easier to follow.
The maximum win from the deposit match is 3x the bonus amount. Free Spin winnings are also restricted to 3x the deposit match bonus amount.
There are 35x wagering requirements on the deposit match bonus amount as well as the Free Spin winnings which must be completed within 14 days. This is in line with the majority of online casinos and, although the time to fulfill the wagering is slightly on the shorter side, it’s still manageable.
LevelUp casino bonuses differ based on your location, so check the Terms and Conditions specific to your country.
Payment Information and Options at LevelUp Casino
It’s always a good start when an online casino is transparent and has a payment information page available to non-registered users, even though some of the listed methods may be restricted in certain jurisdictions.
Unfortunately, while I can excuse specific methods being unavailable, I was disappointed that the advertised limits per method were not accurate once I logged in. For instance, MiFinity withdrawals had a €20 minimum, not €10.
While these discrepancies were small, they could discourage players from returning to the site. In order to provide the most accurate information, I confirmed the available methods, currencies, limits and transaction speed using my own account and LevelUp’s live chat.
The casino accepts a decent range of six fiat deposit methods such as Apple Pay, Skrill and Neteller, and seven fiat withdrawal methods like bank transfers and MiFinity.
You can choose from eight major and local currencies: euros, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Norwegian krone, South African rand and Indian rupees.
I’m pleased to report that LevelUp offers an even better range of nine cryptocurrency options, including Ripple, Dogecoin, Bitcoin Cash and Ethereum. The exact cryptocurrency rate is determined via Coinbase Converter at the time of the transaction request.
Deposits start from just €10 but increase to €20 for Pay via Bank, MiFinity and Apple Pay. Apple Pay also has the lowest maximum limit per single transaction at €1,500. Most other deposit methods have a €4,000 upper limit, except debit and credit cards which have a slightly lower €3,000 limit.
Deposits made using cryptocurrencies don’t have any upper restrictions and their individual minimums are clearly stated in your wallet when choosing your preferred method.
Pay via Bank, Neteller, MiFinity and PayAnyBank withdrawals have a standard €20 minimum. Surprisingly, Skrill withdrawals jump to €50 and bank transfer to €100, with the latter also allowing a low €1,000 maximum.
All other withdrawal methods go up to €3,000 and are usually processed in just three hours. The only exception is PayAnyBank cashouts, which land after three to five working days.
Contrary to the fluctuating lower limits for crypto deposits, all cryptocurrency withdrawal options have the same €10 minimum and €3,000 maximum.
These limits help adhere to LevelUp’s €3,000 daily, €7,500 weekly and €15,000 monthly withdrawal thresholds.
Exceptions are sometimes made for higher level VIP players, but I was still let down by how far below the industry average these limits are.
Thankfully, progressive jackpot wins are paid in full and not included in these restrictions.
Winnings from no-deposit bonuses are capped at €50, meanwhile the most you can win from real money play is €250,000.
The good news is that transactions at LevelUp don’t have any extra charges or hidden fees. However if you withdraw via bank transfer, intermediary banks could potentially charge you up to €16 which is beyond LevelUp’s control.
If you have not logged in or played for 12 consecutive months and you have funds remaining in your balance, LevelUp will charge you a €20 monthly dormancy fee until you either log back in and place a wager, or the entire balance is depleted.
LevelUp can request verification at any moment, which is usually required before your first withdrawal can be processed or if you’re using a new payment method. Don’t panic, it’s a straightforward three-step process outlined in your profile under “Verification”.
I really liked that LevelUp went beyond what most sites do and included detailed picture examples of how to submit the documents to pass the check quickly and smoothly.
For proof of identity, LevelUp accepts a colour photo of a valid physical passport, driving licence, or other government-issued ID card.
To prove your address, you can upload a utility bill, bank statement or mobile phone bill. It must have been issued within the last 90 days and show your full name as well as address.
Finally, LevelUp requires proof of ownership of your payment method. This means a screenshot or photo from your online bank, e-wallet, or a photo of your bank card. You can cover the CVC/CVV on your card but the front and back, your name as well as the first six and last four digits of the number must be visible.
The files can be 10MB in size at most, and formatted as JPG, PNG or PDF. Your details must match the ones you entered when creating your account and across all the submitted documents.
Provided no mistakes have been made, verification can be sorted within an hour, but you should monitor your email, account inbox and phone number. If there are any issues, LevelUp will quickly get in touch to resolve them.
Customer Support at LevelUp Casino
The best way to contact LevelUp Casino is via the 24/7 live chat, so I was very happy to see that even non-registered players can access it.
Whether you’re logged in or not, you can simply click the headphone icon which appears in the top right corner of every page at LevelUp to open the chat.
Unfortunately as I realised while testing the chat myself, you must deal with an AI bot by choosing from a number of set categories until a text box or “Talk to a human” option appears.
If you find bots irritating, I strongly suggest reading the FAQs page before attempting the chat. The FAQs are located in the footer and contain thorough answers to the vast majority of common queries. Plus they’re organised by type, making it easier to find what you’re looking for.
You can also email [email protected] but be aware that response times can be inconsistent.
LevelUp doesn’t offer a phone number, but I had positive experiences with the live chat agents and don’t feel that having one is necessary.
When I clicked the option to speak to a real agent, I was asked to write out my query while they transferred me. During my first live chat interaction, I didn’t even manage to type out the full question as I was connected to Stasia in under 30 seconds.
I needed clarification about the welcome bonus wagering requirements and whether they applied to the Free Spins as well as the deposit match.
Although Stasia needed a couple minutes to double check this, I received updates that reassured me my query was being dealt with.
Stasia ended up needing a screenshot of the bonus I was asking about, and after a few more minutes of waiting, I received the answers I was looking for.
The wagering requirements and timeframe to complete them was highlighted in bold, and below was a link to the promotions page where I could double check that Stasia’s reply was factual.
Although I would expect agents to be more knowledgeable about welcome bonus terms, I can’t say that I was waiting long. Efficiency is one thing, but above all, I also felt I could trust the answers I was given.
Games at LevelUp Casino
LevelUp’s game library houses more than 8,000 games from over 125 software providers, covering a broad assortment of genres.
Though the casino doesn’t audit the RTP or RNG of the games itself, it ensures they are fair by only sourcing them from respected providers who are certified by trusted third-party laboratories such as eCOGRA, iTech Labs and GLI.
While I’m always slightly apprehensive about tackling this many games at first, I found that the ample categories and filter options made navigating the lobby easy.
The live casino, which holds nearly 1,400 titles, has subcategories for roulette, baccarat, blackjack, game shows and even a section for more niche options such as Sic Bo and Andar Bahar. Although I’d love to see one added for poker, you can find a poker section under the table games.
The instant section has just over 900 games and separates them into road runners, crash games, scratch cards as well as mines, dice and plinko.
But LevelUp’s most impressive collection is slots. There are close to 4,000 jackpot slots alone and more than 5,700 online slots with a bonus buy option.
Apart from filtering by individual providers, you can filter by theme and features like cluster pays, 3x3 grid, gods, classics, book slots and more.
To find your top games faster, you can add them to the “Favourites” tab by hovering over the game tile and clicking the heart in the top right corner.
The games can be played in demo mode, which is a great opportunity for players to explore new games without sacrificing funds. To top it off, the demo mode is available to players regardless of whether they have an account.
I personally played multiple games in both demo and real money mode to verify that they are the same quality.
The titles I tried out included LevelUp Chicken Route by Turbogames which is one of LevelUp’s 18 exclusive games, Fury of Anubis by Pragmatic Play and Royal Beellion Hold & Win by BGaming.
I honed in on the quality of the graphics and loading speed in particular. During longer game sessions on high RTP slots, I tend to see games slow down, but LevelUp’s performance stayed consistent, surpassing my expectations.
LevelUp also has a downloadable web app for iOS and Android users to further simplify access to the games. The “Mobile App” section has precise instructions for how to download it based on the device you use, which I liked.
The download took approximately five minutes on my iPhone 16. I found that the interface adapted well to the smaller screen and I didn’t experience any glitches or slow loading times when playing.
LevelUp Casino’s Commitment to Responsible Gambling
Many operators boast about their safer gambling resources, but few deliver adequate tools to prevent as well as manage irresponsible playing habits. LevelUp is not one of them.
Players have five different tools to prevent overspending on their budget and to help manage their time: deposit limits, loss limits, wager limits, cool-off and self-exclusion.
On top of this these tools are uncomplicated to find and apply. Just head to your profile and click on the “Limits” tab.
While self-exclusion appears on this page, you cannot apply it internally like the other tools. The link will send you to the live chat where a member of staff can help you apply the self-exclusion for your desired period of time.
You can also apply self-exclusion by emailing [email protected] and this is the channel I chose to test out how quickly it takes effect.
It took three hours for the team to get back to me and I was asked why I wanted to self-exclude which I expected.
After reminding me of the external support resources I could use if I needed further help, LevelUp’s support team confirmed that the exclusion was applied. From that moment on, I was completely unable to log into my account.
If you’re looking for professional support, LevelUp’s responsible gaming page links to reputable groups like Gamblers Anonymous, GamCare and Gambling Therapy.
After playing at Level Up for many years—having never had any issues with deposits or withdrawals—they have now started refusing to let me make withdrawals. They claim I used the wrong account. I have always used Revolut, but now they are demanding that I use a Norwegian account—an account I have never used and cannot use! Furthermore, now that I have lost all trust in Level Up and have asked them to close my account, they won’t even do that. Stay away from this casino. It used to be a good casino.