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LevelUp Casino

Our Rating CasinoRank
9/10
CasinoRank
Player Rating 258 reviews
Complaint Response 12 complaints
1 day avg. 12 complaints
What we like
  • Excellent choice of payment methods
  • No payment fees
  • 24/7 live chat
What we don’t like
  • Support available in English only
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


LevelUp Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.levelupcasino.com/
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Norwegian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports
VIP / Loyalty Program
VIP Program, Loyalty Program
Mobile Apps
Android
Social Platforms
Telegram

General Information about LevelUpCasino

LevelUp Casino has maintained a high casino rating at AskGamblers for a long time. Our players and we highly rate this online casino. There are now more than 200 real player reviews. You can read these reviews from members who have deposited and played there or even visit us in the forum where we have discussed this casino. 

They have a good complaint history too. Since their time on our website, very few complaints have been opened, and those that have, have been resolved successfully. We like the casino's approach to its customers who are experiencing issues.

Our review will come in handy if this is a brand new casino site for you. You can also check out the bunch of casino bonuses you can claim when you scroll further down the page. 

We’ve now gathered all the information you need regarding payments, customer support, games and responsible gambling.

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StallCation

Complaints

Read the complaints other players have left for LevelUp Casino. Learn more about complaints.

Show all complaints
LevelUp Casino - They allowed me to play and refused refund
I am submitting this complaint against LevelUp Casino due to misleading information provided by their live chat support, which directly resulted in a financial loss of 1,000 EUR.

Before continuing to play, I contacted LevelUp Casino’s live chat support to explicitly ask whether I had any second or duplicate account registered in their system.

The support agent clearly confirmed in writing that no additional account existed and that I could play without any issues. I have provided screenshots of this conversation as evidence.

Based on this explicit confirmation, I continued playing in good faith. Following this confirmation, I incurred losses totaling 1,000 EUR.

Only after these losses, I contacted support again to ask about the status of my verification, as I intended to continue playing. At that point, no warning was given that my account was at risk or under investigation for multi-accounting.

Shortly afterward, my account was blocked and I was accused of multi-accounting. The casino now claims that their system later detected linked accounts based on IP address, device data, or other technical indicators.

This situation is unfair and contradictory. If a violation truly existed, it should have been identified before I was explicitly informed that no second account existed and that I could continue playing.

Allowing me to play after providing this confirmation and only taking action after losses occurred places the responsibility with the casino, not the player.

LevelUp Casino refuses to refund my losses and relies solely on general Terms and Conditions, while ignoring the written confirmation provided by their own support team, which I relied upon when deciding to play.

I have submitted screenshots of the live chat conversation proving that I was told no duplicate account existed and that playing was permitted.

I therefore request a refund of 1,000 EUR, representing the losses incurred after the casino explicitly confirmed that no second account existed, or a fair resolution acknowledging the casino’s responsibility for providing misleading information.
staus Resolved
€960

Complaint Statistics

Resolved 10
Avg. Amount $ 2,370
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 258 reviews

Top reviews from our players

I love everything about the casino and I also love the amount of deposit bonuses there are. I also like that you can get free spins often as well as loyalty.

I don't like that there aren't many games to choose from eg WAZDAN is an absolute gem provider I recommend them very much. There's not a lot of choice for deposit bonuses and chat is hard to get.

Dear moanatupaea, Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you are enjoying our casino, especially our deposit bonuses, free spins, and loyalty rewards. Your satisfaction is our top priority, and we are thrilled to know that these features are enhancing your gaming experience. We also appreciate your helpful feedback about our game selection and customer support. We are always striving to improve, and your suggestion to add more games from providers like WAZDAN is extremely valuable to us. However, we want to assure you that our website offers a wide variety of games from over 60 providers. We would also like to mention that your active bonuses can be used in the "Wagering" section of games, which can be found at the following link: https://leveluprouter.com/games/wagering Be sure to check it out, as there are many enjoyable games to play with your bonus. Furthermore, we understand the importance of having accessible and responsive customer support. Our team is available 24/7 and ready to assist you with any questions or concerns. Thank you again for your recommendations and continued support. We are committed to providing you with an even better gaming experience in the future. Kind regards, LevelUp Casino Team

user avatar

Most amazing casino because everything loads fast and plays smooth. I really like it because of the games and the way the settings are shown. I can say it works.

Dear Philkill, Thank you for your fantastic review! We are thrilled to hear that you find LevelUp Casino to be amazing and that you enjoy the fast loading times and smooth gameplay. It is great to know that you appreciate our game selection and the way our settings are displayed. Your positive experience is what we aim for, and we are delighted to have met your expectations. If you ever have any questions or need assistance, please don't hesitate to reach out. Thank you for being a valued member of LevelUp Casino. We look forward to continuing to provide you with an exceptional gaming experience! Kind regards, LevelUp Casino Team

user avatar

I like how efficient and fast it is with applying the bonuses needed on signup and deposits. Very fair with wins and losses. Enjoying my time as a new member.

Dear Ashby08, Thank you for your positive review! We are delighted to hear that you are enjoying your time as a new member and that you find our bonus application process efficient and fast. It is great to know that you appreciate the fairness of our games as well. We strive to provide a seamless and enjoyable experience for all our players, and your feedback assures us that we are on the right track. If you ever have any questions or need assistance, please feel free to reach out. Thank you for choosing LevelUp Casino. We look forward to continuing to provide you with a fantastic gaming experience! Best regards, LevelUp Casino Team

user avatar

RTP is quite fair to be honest, it is just that the withdrawal time is a bit excessive for me, more than 4 days. Customer service told me it was a temporary issue but I received my money so I am Zen.

Dear Freya2008, Thank you for sharing your feedback with us. We are glad to hear that you find our RTP fair and appreciate your honesty. We apologize for the delay you experienced with your withdrawal. Our goal is to process withdrawals as swiftly as possible, and we understand how important timely payments are. We are pleased to hear that our customer service team was able to assist you and that you received your money. Your patience and understanding during this temporary issue mean a lot to us. We are continuously working to improve our services, including withdrawal times, to ensure a smoother experience for our players. If you have any further suggestions or need assistance, please do not hesitate to reach out. Thank you for being a valued member of LevelUp Casino, and we hope your future experiences with us are nothing short of excellent. Kind regards, LevelUp Casino Team

user avatar

High winnings, Cool games easy deposits and great interface. Easy to find what you want. I love LevelUp casino, can have a great time on this casino site.

Dear Eidotter78, Thank you for your wonderful review! We are thrilled to hear that you enjoy the high winnings, cool games, and easy deposits at LevelUp Casino. It is great to know that you find our interface user-friendly and that it is easy to find exactly what you are looking for. We strive to provide an enjoyable and seamless experience for our players, and your feedback assures us that we are on the right track. We are delighted that you love playing on our site and have a great time here. If you ever have any suggestions or need assistance, please do not hesitate to reach out. Thank you for being a valued member of our community! Kind regards, LevelUp Casino Team

user avatar

This casino stands out for its swift payout process and an impressive selection of slot games. Personally, I’m a fan of the Buffalo 2 game. While I couldn’t find any cons at the moment, I’ll revisit and update if I come across any. Happy gaming! 🎰🎉

Remember, sometimes the absence of cons is a great sign! Keep enjoying your casino experience, and may luck be on your side!

Nothing yet this place is great and really can't think of anything bad to say about them. I find it funny you ask for a con when the place is one of the few places that is a good casino

Dear cdnxhooter, Thank you for your fantastic review! We are delighted to hear that you are enjoying our swift payout process and impressive selection of slot games. Your feedback is invaluable to us, and we will always be here to listen if you ever have any suggestions or encounter any issues in the future. Your positive experience is what we strive for, and we are thrilled to have met your expectations. Thank you for choosing LevelUp and for your kind words. Keep enjoying your gaming experience, and may luck always be on your side! Kind regards, LevelUp Casino Team

user avatar

i love playing on this site
offer many bonuses
they are loyal
when you win they pay everything within 10 minutes
my personal manager is pretty good and always offers me the best

Dear Aneliq777, Thank you for your enthusiastic review! We are thrilled to hear that you love playing on our site and appreciate our bonuses and loyalty. Ensuring our players have a rewarding experience is a top priority for us. We are especially proud of our quick payout process, and it is great to know that you have experienced our speedy withdrawals first-hand. Your satisfaction is what drives us to keep improving and offering the best possible service. If you ever have any questions or need assistance, feel free to reach out. We are here to help! Thank you for being a valued player at LevelUp! Best regards, LevelUp Casino Team

user avatar

Fun games, fast withdrawal and awesome customer support. I like the promotional offers. A lot of fun games and bonuses. I've recommended level up to friends and a few have signed up so far. I always played on a different site before I heard of level up casino and now I only Play there. Easy deposits and secure.

Dear Young984, Thank you so much for your wonderful review! We are thrilled to hear that you are enjoying the fun games, fast withdrawals, and awesome customer support at LevelUp. It is fantastic to know that our promotional offers and bonuses have added to your positive experience. We are especially grateful for your recommendations to your friends. Knowing that you have chosen to play exclusively at LevelUp means a lot to us, and we are glad that you find our deposit process easy and secure. Your feedback encourages us to continue delivering the best possible gaming experience. If you ever have any suggestions or need assistance, please don't hesitate to reach out. Thank you for being a valued member of our community! Best regards, LevelUp Casino Team

user avatar

Easy to understand and use and support is fast. Wide range of slots. Massive selection. I link hold and win games and would like to see more of those. Fast withdrawal as well as an easy deposit. Never had a problem.

I can happily say i dislike nothing on this website, other than the only issue i had was 1 problem where I struggled to find 10 cent betting games. Other than that.. perfect!

Dear Edenaroha, Thank you for taking the time to share your detailed feedback! We are delighted to hear that you have found our platform easy to understand and use, and that our support team has been responsive and helpful. It is great to know that you appreciate our wide range of slots and the fast withdrawal and deposit processes. We understand the importance of offering a variety of games, and we are glad that our selection has met your expectations. Regarding your experience with finding 10-cent betting games, we are sorry to hear about the difficulty you faced. You can complete your bonus wagering requirements at the BGAMING section, as this provider has a lot of low-stakes games, so you can choose the game you like and enjoy. Thank you again for your kind words and constructive feedback. We are thrilled to hear that you are having a great experience with us and look forward to continuing to provide you with top-notch service and entertainment. Kind regards, LevelUp Casino Team

user avatar

Very consistent and considerate platform, very put together and fun atmosphere of an online casino. I’ve had awesome experiences within the platform and believe everyone wanting a trustworthy and fast moving experience to join this casino! Thank you LevelUp!

Dear shepparddd, Thank you so much for your glowing review! We are thrilled to hear that you have had such positive experiences with LevelUp. Our team works hard to create a fun, trustworthy, and fast-moving platform, and it is incredibly rewarding to know that our efforts have made a difference for you. Your kind words about the atmosphere and consistency of our casino mean a lot to us. We strive to provide an enjoyable and seamless experience for all our players, and it is fantastic to hear that we've succeeded in doing so for you. We look forward to continuing to provide you with awesome experiences. If you ever have any suggestions or need assistance, please do not hesitate to reach out. Thanks again for your support and recommendation! Best regards, LevelUp Casino Team

user avatar

LevelUp Casino News

Read all news about LevelUp Casino, check for updates and stay tuned for exclusive bonuses.

Celebrate October With 12 Festive Bonuses in Our Wurst Promo Ever
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What do you get when you combine all the colours of early autumn with the best online casino deals? Mix ‘em together, and you get the Wurst Promo Ever!From 27 September to 7 October, you can take up to 12 bonus deals at some of our finest online casinos and enjoy the chill cosiness of our favourite season!1 Season, 10 Days, 12 Bonus Deals!Against the background of pretzels falling gently from the sky and the cheerful accordion melody, we invite you to the Wurst Promo Ever:From 27 September to 7 October, explore the selection of 12 festive bonus deals!Whether you like a solid welcome bonus in the style of Bratwurst or the more elusive yet exclusive Weisswurst casino deal, these 12 online casino are definitely serving it, so...Join Our October Festivities!You know the date and the time, so it'd be a shame to miss it! Grab a moment of your time until 7 October and fest-up in our absolutely, definitely, die wurst campaign ever!Good luck!

Join LevelUp's Cake Bonanza and Get a Birthday Cash Bonus
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LevelUp Casino is celebrating its birthday, and the big cake is making them sugar-high! But the casino has no intention of hoarding all the cake for itself and instead wants to give everyone the chance to slice it open for some sweet, sweet cash!From 5 to 25 September, you can bet and save at the same time, filling up the piggy bank and cracking it open once it's full! Let's see how!The Piggy Bank Is Waiting to Be OpenLet's start with the basics: what is Cake Bonanza, and how does it work?It's a month-long celebration at one of the finest online casinos, and you are all invited to take a slice of cake! It's a thrilling savings game where the more you bet during the week, the bigger the piggy bank gets!The cash bonus is valid for 72 hours with a wagering requirement of x10 and a maximum win of $1000!Once it fills up, you can break it open and get your cash bonus! You will know when to smash it once the progress bar fills up, so keep an eye on it!Visit LevelUp Casino and Start Filling the Piggy BankIf you're not a member, we suggest you try LevelUp for their fantastic player reviews, excellent choice of payment methods, zero payment fees and 24/7 support.You can start your journey there by activating the welcome bonus.

Level Up with LevelUp Casino's Loyalty Program and Win Free Spins
Promotion Level Up with LevelUp Casino's Loyalty Program and Win Free Spins

We know not all casino names are literal but… in the case of LevelUp Casino you really can level up! In fact, their brand-new loyalty program comes with several cool quirks that you’ll be pleased to learn all about and start taking advantage of. How does “additional opportunities to win Free Spins” sound? That and more awaits in LevelUp’s new loyalty program.Ready to dive into the intricacies of the program with us? Let’s go!How Does the LevelUp Casino Loyalty Program Work?As soon as you’ve made your first deposit you’re part of LevelUp’s loyalty program. How does it work? Why, you play with real money and earn redeemable comp points. Then, as you continue to play casino games at LevelUp Casino, you’ll be earning more comp points, casino bonuses, and other prizes and rewards.After registering at LevelUp Casino, you can go through the “Welcome, newbies” missions at your own pace!For the first 60 days after registering at LevelUp Casino, you’ll be able to go through 15 different “Welcome, newbies” missions all at your own pace. In order to complete the missions, there are various actions to do, such as verifying your email, making deposits, and playing certain casino games, just to name a few. As you further move through these missions, you’ll be able to learn additional comp points and even no deposit Free Spins! Just remember: only real money bets count in the missions.Additionally, always make sure to read LevelUp Casino’s Terms and Conditions and know exactly what you need to do in order to redeem these prizes.Sign Up at LevelUp Casino and Good Luck!Ready to give LevelUp Casino’s brand-new loyalty program a go? Head over there, register for an account, start earning your comp points and… good luck!

AskGamblers Wishes You a Happy Easter
Promotion AskGamblers Wishes You a Happy Easter

Easter is one of our favourite holidays at AskGamblers, and we can’t tell you just how many chocolate bunnies we’ve eaten, waiting for it to come! But, there’s more to it than enjoying sweet, sweet chocolate (is there, though?)We sprung into action and prepared promo offers for this year’s chocolate-filled Easter, and there’s still enough time to choose one of the delicious bonuses. How Many Chocolate Bunnies Have You Eaten? This time around, we haven’t put all our eggs in one basket. Instead, we’ve partnered with 12 online casinos to offer you the best Easter casino bonuses — from welcome packages to no-deposit bonuses and more! As we announced in our Easter Promo, the official offer started on 25 March and ends on 1 April. If you missed our announcement a few days ago, there’s no reason to be hopping mad! There's still enough time to get cracking and claim the egg-citing bonuses. The beauty is that you aren’t limited to the number of bonuses you can pick, just like we aren’t limited to the number of chocolate bunnies we wish to eat. The more important question is: “How many chocolate bunnies have you eaten?”Happy Easter From Our AskGamblers Team!From all of us at AskGamblers, we wish you a Happy Easter! We hop(e) your holiday is as sweet as ours. Regardless of your traditions, we wish you to spend Easter peacefully, surrounded by the people you love. If you decide to try your luck with one of our promo offers, remember to read the Terms and Conditions before you register. And yeah, learn from our mistakes — don’t eat too many chocolate bunnies. We don’t regret it, though.

Xmas Just Got More Wicked: No Deposit Spins for All!
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Merry Christmas, one and all!We hope you’ve had the wickedest ol’ time hanging out with us (and naughty Christmas characters) these past 12 days at 12 perfectly cheeky online casinos, that you’ve signed up using their exclusive welcome bonuses and that you’ve had a lot of fun spending their Free Spins!But… just as we promised, the celebrations aren’t over yet. In fact, when else should we shower you with treats if not Christmas day?That’s right; just today, 25th December, you’ll be able to snag a bunch of no deposit Free Spins at seven casinos that have already been generous with their Wicked Xmas offers. Talk about a very merry Christmas!So, let’s not dilly dally anymore; let’s see what exactly you’re gonna find in your Christmas stockings today! Have Yourself a Merry Christmas with No Deposit Free SpinsHo, ho, holy no deposit Free Spins!Here’s a list of all the no deposit bonuses you can get today only with bonus codes (where necessary) and the most important details you should keep in mind when redeeming the offers.LevelUp Casino:50 Free SpinsBonus code: XMAS50Game: Snow Coin: Hold the Spin slot (Gamzix)Wagering requirements: 70xMax bet: €1Max cashout: €50 Sloterra Casino:50 Free SpinsBonus code: ASK50Game: Twin Fruits of Santa slot (Mascot Gaming)Wagering requirements: 35хMax bet: €10 Max cashout: €50ZenCasino:50 Free SpinsBonus code: ASK25DFSGame: Rock Star Santa MultiMax slot (Yggdrasil Gaming)Wagering requirements: 15хSkycrown Casino:200 Free SpinsBonus code: ND200Game: Aloha King Elvis slot (BGaming)Wagering requirements: 40xMax bet: €1Max cashout: €50Beastino Casino:30 Free SpinsNo code neededGame: Naughty Nick's Book slot (Play'n GO)Fresh Casino:50 Free SpinsBonus code: ASKGAMBLERSWagering requirements: 45xiLUCKI Casino:No code neededGame: Elvis Frog in Vegas (BGaming)Wagering requirements: 50xMax cashout: C$50As always, come hang out with us at our dedicated forum thread, and more importantly, have a very happy Christmas from all of us at AskGamblers! We wish you all the luck and hope you have fun spending your very own no deposit bonus treats this holiday season!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
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Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Follow Gingerbread Man to LevelUp Casino for Your Xmas Stocking Surprise!
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It's the most wonderful time of the year and Santa Claus is busy packing his bags, overflowing with marvelous casino bonuses!As we countdown days to Christmas, join us from 12-25 December and take a Stocking Surprise in the form of a fresh bonus offer every day at one of our 12 cherry-picked online casinos!An Offer a Day Keeps the Cold Away!You know we celebrate Christmas at AskGamblers in style: with jingle bells on and loads of Christmas cheer everywhere, sharing with you our most exclusive offers at 12 online casinos, each more astonishing than the next and carefully curated for your tastes.Each casino brings a daily offer to make this a time of unforgettable festivity!Visit us every day until Christmas and make the most of this time of selfless giving!Follow Gingerbread Man to LevelUp Casino for Your Xmas Stocking Surprise!The last day of our Christmas promo takes you to LevelUp Casino for your Stocking Surprise bonus.The offer is just what you need to bring on the Christmas cheer: For a minimum deposit of €20, you will get 200 Bonus Spins credited to your account for Christmas of Pyramid slot!The offer is activated using the code XMASLVL and has 20x wagering requirement.A Stocking Full of AG Coins!The festivities end in our Forum, where you can win one of the 12 AG Coins worth €100 each!Join the conversation in our Christmas 2022 forum thread to participate in the AG Coin Giveaway. All it takes is to share your email and country, and voila! Remember that you cannot choose which casino to play at, but you'll be appointed one as the prizes are picked out randomly.Merry Christmas!

LevelUp Casino Has Reserved a 130% Bonus for AskGamblers Members
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We have teamed up with LevelUp Casino to bring you a new and exclusive welcome bonus! The bonus is so exclusive that only AskGamblers members can claim it using a secret code which we'll share with you in a moment.If you sign up through AskGamblers, using our code, you'll be able to claim a 130% welcome bonus up to €/$ 100 plus 100 bonus spins!For AskGamblers Members OnlyNow and then, we like to create bonuses that only you and our loyal members can choose. This is why at LevelUp Casino, we've reserved their new player offer for you.You must use our special links combined with our secret code to qualify for a 130% welcome bonus and 100 spins.You must be a new member to get it, creating an account for the very first time. If you already have an account, we're afraid you won't be able to get this one.Your Secret CodeTo get your welcome bonus, you'll need the following code and these simple instructions to get started:Sign up at LevelUp Casino using AskGamblers linksUse the code AGLVL when promptedMake a minimum €20 depositEnjoy a 130% welcome bonus up to €/$100 + 100 bonus spinsYour total bonus amount will be subject to a 40x wagering requirement, and the casinos' full Terms and Conditions also apply.You'll be able to use your spins on Star Struck or Elvis Frog in Vegas (depending on your region), and they will be credited in increments of 20 after playing your deposit and bonus.Now spread the word, but remember to tell your friends to visit us first for the special code and links.

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