Page 10 – Player Reviews for LevelUp Casino
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Dear _VAS_ and AskGamblers Team, Thank you very much for taking your time to post your feedback about LevelUp Casino! Every comment that we receive is highly appreciated. To begin with, we would like to mention that our Team was flattered by the fact that the player enjoyed our bonus offers as well as quick withdrawals and rapid verification process. We are always trying to improve ourselves in order to make our network the most convenient one to use. Notwithstanding, we were concerned to hear that he was unsatisfied with our service. We will definitely take into account the issued he encountered while playing in our casino. Still, let us explain the situation from our perspective. We investigated the gaming activity of the player and discovered that he has excessively used bonuses from our casino and his bonus ratio is higher than the allowable one. According to our bonus terms and conditions, if we detect such behavior in relation to our bonuses, the Casino has the right to prohibit the player from receiving any bonuses. When the player contacted us via live-chat, our support representative explained in a friendly and helpful manner that his bonus ratio is too high and recommended not to use bonuses for some time. Our team wants to point out that we always try to cherish our players with new and special offers. However, the player _VAS_ has already used the promotions from our webpage in an excess. Subsequently, there is no possibility to offer him a VIP bonus at the moment. Dear _VAS_, we appreciate your public statement, and we regret to hear that you faced difficulties at our casino. However, we would like to assure you that, in this case, we actually acted accordingly to the rules of the casino, the general bonus terms and conditions in particular. Wholeheartedly wishing you that luck will always be with you! Thank you for your co-operation and patience! Regards, LevelUp Casino team
One of the best.
Easy to navigate.
Lots of bonuses, freespins / deposit bonus etc.
The RTP at this casino is incredible.
Almost instant withdrawals.
I recommend.
Very friendly support!
For me one of the best or maybe even the best!
Nothing negative to say!
Maybe it's just that games from EGT are missing. But this is not a problem for me!
Keep it up, you are among the best!
Dear PALIN, We appreciate you taking time and saying such kind words about our online casino. Our team is sincerely pleased to hear that you like the variety of our bonuses, that you are happy with the gaming experience and that of rapid withdrawals. We are doing our absolute best to provide you with fast and qualified service, to ensure that you are having a great time at LevelUp Casino. We always strive to enrich the list of games and providers so that our players can enjoy playing to the fullest. Nevertheless, we would like to tell you that some games may be unavailable to play while the corresponding game providers are restricted for certain countries. If you have questions regarding this or any other issue do not hesitate to contact us. We are working round the clock to help. Let the luck always be on your side! Warmest regards, LevelUp Casino team
AMAZING!
Has to be the best online casino! They verified my account within an hour and the next day my winnings were in my account. No issue whatsoever. Great games, great friendly and efficient staff, fast payouts. Thank you so much
I very highly recommend this casino.😊
Dear YIANNA69, We would like to express our gratitude for such a positive review. Our team works around the clock, so our customers are provided with a top-quality service whenever is needed. Our main goal is to make LevelUp casino a website, where each of the players feels respected and cherished. We are doing our best to enrich the lists of games and providers so that each of our customer finds something that appeals to her/him the most. We are looking forward to seeing you again! Wishing you luck! All the best, LevelUp Casino team
Great variety of slots, great promotions, the support team is quick and friendly. The verification process was very fast my cashout was approved instantly once I submitted all the required information. So far a great experience at this casino I recommend it!
I have nothing bad to say about this casino. It has everything an online casino should have. I recommend playing here I'm glad I signed up! It says my review is too short but I have nothing else to say.
Dear DODGE555555, We sincerely appreciate such a positive review of our casino! Our team is flattered by the fact that you enjoyed our bonus offers, selection of games and the verification process. We are also eager to thank you for praising our support team. It means the world to us knowing that our customers are satisfied with the service we provide. Wishing you an amazing time on our casino and incredibly big winnings! Thank you for staying with us! All the best, LevelUp Casino team
- Multiple currencies including crypto
- Many different games and providers (the well knows ones)
- Really fast cashout (had 2 cashouts and processed within 1 hour)
- Really good customer service with quick response by email, but a bit slower in live chat (compare to top #1 casino I played at)
- Really interesting and great bonuses at least for the welcome bonuses (100%, 50%, 50%, 100%) for each first 4 deposits respectively.
Really there is nothing to add here, except one issue which is more technical the casino has to fix.
Confirming cashout address (at least for crypto) doesn't work, when I click the cashout confirmation link I always get "error" and had to contact their support by email and asking to confirm that manually by them sending my request to the relevant department.
1 star less for this point, as instead of confirming instantly it takes like 15-30 min to do so which could've speed up my withdrawal a little bit more (maybe like 30 min max). But regardless cashing out within 1 hours is awesome!
Dear _VAS_, Thank you for taking the time to write up your feedback on LevelUp Casino. Congratulations on your winnings! We hope that luck will always be with you while playing with us. We are grateful for highlighting all the advantages that you have noticed. Moreover, thank you very much for bringing to our attention all the issues that occurred during the withdrawal process. We are actively testing the process to ensure any technical issues are resolved and avoided in future cashouts. Wholeheartedly wishing you all the best! Best regards, LevelUp Casino Team
An awesome place to play! Nice looking casino with a plenty providers to choose from.
+ Guys, I really like your welcome package with 4 cool bonuses :)
+ I've made several deposits and the process always run smoothly without any problems.
+ It took me only a few hours to get a payout of €2000 after several lucky spins!
Very good experience and highly recommendable.
Dear SIMULACRUM, We are grateful for your time and for saying so many kind words about your experience at our online casino. It is really important that our Welcome Package appeals to you. Moreover, we are pleased to hear that the fortune was on your side! It is our main goal to keep our players entertained, and we are doing our best to keep our customers satisfied whilst ensuring we meet their requirements. Wishing you an amazing time on our casino and incredibly big winnings! All the best, LevelUp Casino team
LOOK NO FURTHER LEVELUP IS THE CASINO TO JOIN! 100% unbiased review and for me to go to effort to write a review, trust me when I say it says a lot!
I am a long time online casino player, I know my shit when it comes to casinos and gambling in general. I have to say that LevelUp are the best BY FAR! I was lucky enough to win on slots after my first deposit, I was verified within minutes and the $1k I won was deposited into my account (by wire transfer) within 36 hours to Australia.
The casino has all my favourite games, online chat super responsive and bonus options very generous! Wish I found this casino long time ago!! Can’t rate highly enough.
Not one negative to say!
Hi HESHAM! Thank you very much for the feedback and positive review. We'd like to congratulate you on your winnings and successful cashout! It always brings us joy, when players get lucky while playing on our Casino. May the luck always be with you!
One of the best casino's I have ever played at.
Outstanding graphics, fast website, huge variety of games. Live chat is very helpful and documents check fast. So why not to like? Hands down the best online casino I have played at.
Nothing bad to report on this casino. I have not had a single problem with this casino, seriously. The chance of winning could be higher but anyways it's still on a respectable level!
Hello MARTINSCHWARZ9177! Thank you for the review, we are grateful for your feedback. We are always striving to provide you with a first-class service, as well as a wide variety of games! Our Team is sorry to hear that you haven't got lucky yet, and we hope that luck is on your side whilst playing at LevelUp Casino.
-Welcome bonus very good package.
-Very nice site design
-Easy to use
-Is owned and operated by Dama N.V. usually everything goes ok .... but here I had some problems
My withdrawal was cancelled due to the fact that the email was not confirmed!
No problem, I entered the livechat where Rosie only sent me standard messages so that I had the impression that I was talking to a robot, she didn't even clearly answer the questions I asked her.
It seems absurd to me to be able to deposit money and not to be a problem that the email is not confirmed but when it comes to withdrawal to be cancelled only for this reason, as long as the verification for the address, payment method and identity were made without problems.
Dear PALIN and AskGamblers team, Our team is flattered by the fact that you enjoyed our bonus offers as well as the design of our website. We are always trying to improve ourselves in order to make our network the most convenient one to use. Notwithstanding, we were concerned to hear that you were unsatisfied with our service. Let us explain the situation from our perspective. To start with, we would like to point out that the withdrawal was declined as the player’s email address was not confirmed. Email confirmation is a part of standard verification procedure that is needed only due to security purposes. We have to be sure that the player used his or her own email for registration at our online casino. When the player contacted us via live-chat, our support representative provided the player with a clear reason of a cancelled withdrawal and kindly asked the user to find the email confirmation that is sent on the date of the registration. However, the player claimed not to be receiving this email and assured that. So, we asked the user to send the email in order to confirm the email manually. As soon as the email had been sent, we confirmed the email address and the player’s withdrawals were processed. We tried to contact the player by email and explain the situation from our side. Our Team expressed our concerns regarding this issue and offered a bonus as a sign of apology. However, we didn’t receive a reply, despite the fact that we have tried to reach this player for a few times. Dear PALIN, we regret to hear that you faced difficulties while going through the verification procedure at our casino. However, we would like to assure that, in this case we actually acted accordingly to the rules of the casino, the withdrawal policy in particular. Our team wants to apologize for the inconveniences caused and hope you continue playing with us! Wholeheartedly wishing you that luck will always be with you! Hope for your understanding! All the best, LevelUp Casino team
Great to play in my mobile phone! My deposits were easy and quickly deposited as were my withdrawals! Quick and easy and a lot of fun to play. The payouts are reasonable and true to life as would be in a real casino, definitely worth a try and I have no complaints this far.
Hi JASEG, Thank you for your positive review! We are glad you are enjoying our casino and grateful for pointing out our prompt deposit and cashout process. Our development team is working day in and day out to make LevelUp the go to place for our customers. We strive to provide fast and qualified assistance, and the most pleasant experience throughout. We are looking forward to seeing you again! Wishing you luck! All the best, LevelUp Casino team
Compare LevelUp Casino to Other Casinos
I'll be honest and give my fair review as usual... I already gave this casino 9 stars before (or maybe 10 can't remember) but this is changed now and will fairly give the casino max of 5 stars (my personal rating again with some facts and weak points listed below). I noticed the difference between them and other top rated casinos that I've been playing for a long time (+4 years), especially for loyal players, as we call them VIP players. I'll first start with the good stuff that the casino has:
- standard deposit bonuses + different providers similar to other casinos
- quick withdraw around 1 hour (at least for me) + had some issues verifying my crypto withdrawal wallet which delayed my first deposit extra time, hope that is solved now so new players won't have the same issue I experience where I had to contact the support to manually verify my crypto address.
- I would say good support, not the best in my opinion (will come into this later)
- I remember the docs verification was quick too.
Okay, will list now the weak points of the casino from my perspective.
- It's good to have crypto deposits, but if I want to populate my fiat account (EUR, AUD, CAD, etc), currently the only bitcoin supported as crypto and the current fees is like 25 USD on average, other Softswiss casinos have the option to deposit LTC (which is the cheapest) to refill your fiat wallet. I play in many different currencies since games bet sizes are a bit different, never had an issue with Softswiss multiple account wallets.
- Usually, when I play in new casinos and after few hundreds or like 1000-2000 deposit they offer me VIP access. Unfortunately, I've been playing here and depositing more than these numbers, for like 1-2 month (can't remember exactly), but no one from the casino team contacted me to offer VIP bonus or benefits, so personally don't think that players should ask for that, instead, casino account managers should contact players (as other casinos do). I mean I don't really know if they run VIP programs or if they have a VIP manager.
I- Sorry to say this, but extremely weak free spins bonuses (compared to other top rated casinos). I'm aware that most casinos have a cap on free spins with no deposit, but this casino also has free spins cap when you level up your casino rating + there is a cap on the spins you receive from deposit bonuses. Forget the cap, the amount is free spins and the number of free spins is capped if you deposit 1000 or 20 you will get the same free spins with the same bet amount (other casinos give higher bet amount for higher deposits). Imagine depositing 1000 AUD and you get "as bonus" 50 free spins 10c or less in crypto each!
- Today I looked for the bonus list and there was a weekday 40% bonus, I deposited 50 AUD to redeem the bonus after deposit nothing got added, I contacted support and they said that the casino will not give me any bonuses until I deposit and play raw... I was like what?! I never had such a response from other casinos so far. Even though it's as we all know a win-win business for the house, but they also want players to lose and then give them bonuses for additional profit, like saying "if you want bonuses, you have to play raw, if you lose then you are getting bad luck, we will enable bonuses again for you". I mean I've been playing in top rated casinos and still getting bonuses for like 4 years now from the same casino with no such bonus ban stuff or response. What would have happened if I deposit like 500 AUD or more then the response will be "no, there is no bonus for you today", at least should've contacted me before or email me and let me know that, no suddenly give me that answer.
- Other casinos have higher daily/weekly/monthly limits.
- About support: well, still 5 min to get answers for questions (they probably handle multiple players in a single chat, compared to top rated casinos where you have 1-1 chat or at least you feel that with no delay). Support agents decide everything from their end, like for my bonus situation I kindly asked the agent to give me the manager email or at least for the manager to contact me about my bonus ban issue and their answer was exactly "other managers will tell you the same. Hope for your understanding." I started to doubt that there are managers now! I've literally didn't feel this in other casinos or never had what they called it "bonus ban".
Anyway, I really want to feel welcomed to play here again, but I can't see this unfortunately anymore, I would love the manager to contact me at least once to feel that someone really cares for their players or at least remove what they call it bonus ban which is something never experienced before. I should not or not required to play with raw balance for the getting bonuses (who knows maybe after a month or 2 or a year). I'm not and usually, most of the time don't play with raw funds, unless if I want to buy bonuses and have 3 top casinos that I play there with almost instant withdraw and the service they offered. I really don't want to waste my time contacting support again and waiting like 5 min to get a single answer. I would like the manager to comment on this review and decide if either I'm welcomed again to redeem bonuses with no such thing as called bonus ban in the future or decide to close my account permanently (or the max 1 year some casinos have). There is no other option unfortunately, I won't and do not need to pay cash/raw to get bonuses, I've never got such a response from +20 casinos I played on and still playing for a long time.
Cheers