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LevelUp Casino

Our Rating CasinoRank
9/10
CasinoRank
Player Rating 258 reviews
Complaint Response 12 complaints
1 day avg. 12 complaints
What we like
  • Excellent choice of payment methods
  • No payment fees
  • 24/7 live chat
What we don’t like
  • Support available in English only
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


LevelUp Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.levelupcasino.com/
Established
2020
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, French, Norwegian
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino, Sports
VIP / Loyalty Program
VIP Program, Loyalty Program
Mobile Apps
Android
Social Platforms
Telegram

General Information about LevelUpCasino

LevelUp Casino has maintained a high casino rating at AskGamblers for a long time. Our players and we highly rate this online casino. There are now more than 200 real player reviews. You can read these reviews from members who have deposited and played there or even visit us in the forum where we have discussed this casino. 

They have a good complaint history too. Since their time on our website, very few complaints have been opened, and those that have, have been resolved successfully. We like the casino's approach to its customers who are experiencing issues.

Our review will come in handy if this is a brand new casino site for you. You can also check out the bunch of casino bonuses you can claim when you scroll further down the page. 

We’ve now gathered all the information you need regarding payments, customer support, games and responsible gambling.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for LevelUp Casino. Learn more about complaints.

Show all complaints
LevelUp Casino - They allowed me to play and refused refund
I am submitting this complaint against LevelUp Casino due to misleading information provided by their live chat support, which directly resulted in a financial loss of 1,000 EUR.

Before continuing to play, I contacted LevelUp Casino’s live chat support to explicitly ask whether I had any second or duplicate account registered in their system.

The support agent clearly confirmed in writing that no additional account existed and that I could play without any issues. I have provided screenshots of this conversation as evidence.

Based on this explicit confirmation, I continued playing in good faith. Following this confirmation, I incurred losses totaling 1,000 EUR.

Only after these losses, I contacted support again to ask about the status of my verification, as I intended to continue playing. At that point, no warning was given that my account was at risk or under investigation for multi-accounting.

Shortly afterward, my account was blocked and I was accused of multi-accounting. The casino now claims that their system later detected linked accounts based on IP address, device data, or other technical indicators.

This situation is unfair and contradictory. If a violation truly existed, it should have been identified before I was explicitly informed that no second account existed and that I could continue playing.

Allowing me to play after providing this confirmation and only taking action after losses occurred places the responsibility with the casino, not the player.

LevelUp Casino refuses to refund my losses and relies solely on general Terms and Conditions, while ignoring the written confirmation provided by their own support team, which I relied upon when deciding to play.

I have submitted screenshots of the live chat conversation proving that I was told no duplicate account existed and that playing was permitted.

I therefore request a refund of 1,000 EUR, representing the losses incurred after the casino explicitly confirmed that no second account existed, or a fair resolution acknowledging the casino’s responsibility for providing misleading information.
staus Resolved
€960

Complaint Statistics

Resolved 10
Avg. Amount $ 2,370
Avg. Complaint Duration 5 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 258 reviews

Top reviews from our players

The casino is very understandable. You have a huge selection of the most famous providers who offer almost their entire range of games. In and out payments go very quickly and there are also several possibilities how to do your money transfer. That means the optimal casino for beginners

The customer service is friendly, but if you have bigger problems, please point out to write an email to the support and you should bring some time with you. Free spins without a deposit are unfortunately also inadequate.

Dear HORNY75, We are happy to hear you are satisfied while playing in our casino. We are looking forward to seeing you again! And we are sure that you will get only great experience and amazing offers in the casino. Our team doing our best to provide our players with different and incredible bonuses. All our available bonuses you may check on our website and our friendly and helpful team may offer to our active players great cashback! Bear in mind that we are working round the clock and will be more than happy to assist you. Thank you for taking time out to share your experience in LevelUp Casino. Best regards, LevelUp Casino Team

user avatar

Fine new casino. I like this games and Provider.
Friendly Team.
Caschout is fast and easy. Every time new bonus. And customer service is very helpful. Thanks.

Can't say bad things about the casino, what would be cool would be a mobile phone app. Otherwise everything is great. And what else would be good to be able to deposit with Ecopayz.

Dear DECPROF, Thank you so much for your kind words! Our team is extremely happy that you are satisfied with our casino, our games, and our customer service. We value each and every player’s feedback about our casino as it helps us to become better. Players may make deposits using EcoPayz, but it depends on your country whether you may deposit with it or no. Looking forward to seeing you again! Best regards, LevelUp Casino Team

user avatar

Everything about the casino set up and the professional and friendly help from staff in the chat rooms. Keep it up and thank you! I do appreciate the free spins and continuous notifications and and bonus deals.

Nothing really. A little bit more free spins would be nice. I like to get used to a game before putting my heart and money into it, because a unknown game makes me lose more often.

Dear ELCADO12, We are pleased to hear that your experience with us has been so smooth! We do aim at providing our players with the widest range of games, a prompt verification process, and fast withdrawals. Our active players always receive loyalty bonuses from our support team and VIP manager. Just contact them via live chat or email, maybe we may offer you some amazing bonus! And hope you’ll stay a loyal player with us for even better experience in the future. Best regards, LevelUp Casino Team

user avatar

Huge variety of games. Fast customer service. Decent wins. Easy to use platform. Fast loading with minimal freezing unlike other casino platforms I’ve played.

The verification process before withdrawing its easy to deposit money into your account but not so easy to take it out! Also it would be so much better if you could withdraw back into the credit card used to deposit.

Dear MEKI 84, Thanks a million for your feedback. Our team appreciates that you like our selection of slots, we make sure that new providers are added to make it even more diverse. Also, we do our best to make the verification and withdrawals as easy and prompt as possible for our players. Sometimes the payment method, with which you deposited, may be not available for withdrawing. It depends on your payment provider. By the way, our support team is available 24/7 to assist and recommend alternative methods for withdrawing your winnings. We will be more than happy to help you! Wishing you lots of luck. Kind Regards, LevelUp Casino Team

user avatar

I love the games!! Amazing 😍😍😍😍 the online support is great! As well as the agent working at the online support! Lobe the graphic's on games, image is great!

Dear TALLSERB1, Thank you for your feedback. We are glad that you like our services and overall everything. We hope that playing in our casino will continue bringing you only positive emotions and great winnings. Warm regards, LevelUp Casino Team

user avatar

Many freespins. I love the games!! Amazing 😍😍😍😍 the online support is great! As well as the agent working at the online support! Love the graphic's on games, image is great ! Very surprised

The chat is not so fast.I don’t win regularly luck luck luck.
Not much to dislike.
Maybe more free bonus spins for existing players.
Would be great to have more No Deposit bonus for existing players.

Dear FRENCHYSE777, We are grateful for your review. Thanks for noting the high level of our support team. This made us smile sincerely. Moreover, we are glad that you have enjoyed our games. The fact that you experienced easy withdrawal makes us happy. We would like to thank you for the ideas on how to improve our Casino. Also, please, do not rush to get upset because of the lack of luck. You will certainly get lucky! Our team wishes you a nice play. We hope to see you again. Warmest regards, LevelUp Casino Team

user avatar

Turn any issue in to a quick fix.
Great selection of games. Withdrawal easy.
Great service team.
Level Up above the rest.
Messaging there’s always a quick reply.

Not a large selection of games.
Too little bonus without deposit and every now and then the slots hang. or drop out of games. You have to play from the start.

Dear RACHSPINS21, Our team is grateful for your feedback. We are very happy to know that you have enjoyed playing our games as well as using our website. Hope you continue receiving unforgettable impressions and emotions from the playing process in our casino. Our team works tirelessly 24/7 to provide each player with reliable and high-quality support. Feel free to contact us, we are always ready to give you a hand with any issue! We wish you amazing time in our casino and incredibly big winnings! Warmest regards, LevelUp Casino Team

user avatar

I like all the games at level up. The promos are good and the graphics are good on most games. Can I suggest a game I like called fruit shop. My favorite!

Not enough free spins. The graphics arts too good on the 3 reel games and loading times as well as country restricted games are a pain. Open them up for everyone!

Dear LISANJ21, We sincerely appreciate such a positive review! The players of our Casino are extremely valued, and we always try to provide every gamer with an excellent service. Our team is flattered by the fact that you enjoyed our games. Thank you for your ideas and suggestions. We endeavor to come up with something new and exciting for our players. Stay tuned! Warmest regards, LevelUp Casino Team

user avatar

I love the games!! Amazing 😍😍😍😍 the online support is great! As well as the agent working at the online support! Lobe the graphic's on games, image is great !

Sometimes the image are like "freezing" but that's about it ! I didn't win much money. I guess it wasn't my Lucky day! I will try my luck gain for sure on Wolf moon !

Dear DAFPUNK, Our team would like to express deep gratitude for your kind words about our support team. We do our best to provide our players with excellent service. Also, the fact that you have really enjoyed our games and bonuses makes us happy. If there is any issue, do not hesitate to contact us. We are always happy to give a hand! Our team wishes you a superb pastime in the casino and lots of luck. Kindest regards, LevelUp Casino Team

user avatar

Turn any issue in to a quick fix.
Great selection of games. Withdrawal easy.
Great service team.
Level Up above the rest.
Messaging there’s always a quick reply.

I don’t win regularly luck luck luck.
Not much to dislike.
Maybe more free bonus spins for existing players.
Would be great to have more No Deposit bonus for existing players.

Dear JARRODSKY1970, We are grateful for your honest review. Thanks for noting the high level of service of our support team. This made us smile sincerely. Moreover, we are glad that you have enjoyed our games. The fact that you experienced easy withdrawal makes us happy. We would like to thank you for the ideas on how to improve our Casino. Also, please, do not rush to get upset because of the lack of luck. It is always random, and we are sure that you will certainly get lucky. Our team wishes you a nice play. We hope to see you again. Kindest regards, LevelUp Casino Team

user avatar

LevelUp Casino News

Read all news about LevelUp Casino, check for updates and stay tuned for exclusive bonuses.

Celebrate October With 12 Festive Bonuses in Our Wurst Promo Ever
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Join LevelUp's Cake Bonanza and Get a Birthday Cash Bonus
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LevelUp Casino is celebrating its birthday, and the big cake is making them sugar-high! But the casino has no intention of hoarding all the cake for itself and instead wants to give everyone the chance to slice it open for some sweet, sweet cash!From 5 to 25 September, you can bet and save at the same time, filling up the piggy bank and cracking it open once it's full! Let's see how!The Piggy Bank Is Waiting to Be OpenLet's start with the basics: what is Cake Bonanza, and how does it work?It's a month-long celebration at one of the finest online casinos, and you are all invited to take a slice of cake! It's a thrilling savings game where the more you bet during the week, the bigger the piggy bank gets!The cash bonus is valid for 72 hours with a wagering requirement of x10 and a maximum win of $1000!Once it fills up, you can break it open and get your cash bonus! You will know when to smash it once the progress bar fills up, so keep an eye on it!Visit LevelUp Casino and Start Filling the Piggy BankIf you're not a member, we suggest you try LevelUp for their fantastic player reviews, excellent choice of payment methods, zero payment fees and 24/7 support.You can start your journey there by activating the welcome bonus.

Level Up with LevelUp Casino's Loyalty Program and Win Free Spins
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We know not all casino names are literal but… in the case of LevelUp Casino you really can level up! In fact, their brand-new loyalty program comes with several cool quirks that you’ll be pleased to learn all about and start taking advantage of. How does “additional opportunities to win Free Spins” sound? That and more awaits in LevelUp’s new loyalty program.Ready to dive into the intricacies of the program with us? Let’s go!How Does the LevelUp Casino Loyalty Program Work?As soon as you’ve made your first deposit you’re part of LevelUp’s loyalty program. How does it work? Why, you play with real money and earn redeemable comp points. Then, as you continue to play casino games at LevelUp Casino, you’ll be earning more comp points, casino bonuses, and other prizes and rewards.After registering at LevelUp Casino, you can go through the “Welcome, newbies” missions at your own pace!For the first 60 days after registering at LevelUp Casino, you’ll be able to go through 15 different “Welcome, newbies” missions all at your own pace. In order to complete the missions, there are various actions to do, such as verifying your email, making deposits, and playing certain casino games, just to name a few. As you further move through these missions, you’ll be able to learn additional comp points and even no deposit Free Spins! Just remember: only real money bets count in the missions.Additionally, always make sure to read LevelUp Casino’s Terms and Conditions and know exactly what you need to do in order to redeem these prizes.Sign Up at LevelUp Casino and Good Luck!Ready to give LevelUp Casino’s brand-new loyalty program a go? Head over there, register for an account, start earning your comp points and… good luck!

AskGamblers Wishes You a Happy Easter
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Easter is one of our favourite holidays at AskGamblers, and we can’t tell you just how many chocolate bunnies we’ve eaten, waiting for it to come! But, there’s more to it than enjoying sweet, sweet chocolate (is there, though?)We sprung into action and prepared promo offers for this year’s chocolate-filled Easter, and there’s still enough time to choose one of the delicious bonuses. How Many Chocolate Bunnies Have You Eaten? This time around, we haven’t put all our eggs in one basket. Instead, we’ve partnered with 12 online casinos to offer you the best Easter casino bonuses — from welcome packages to no-deposit bonuses and more! As we announced in our Easter Promo, the official offer started on 25 March and ends on 1 April. If you missed our announcement a few days ago, there’s no reason to be hopping mad! There's still enough time to get cracking and claim the egg-citing bonuses. The beauty is that you aren’t limited to the number of bonuses you can pick, just like we aren’t limited to the number of chocolate bunnies we wish to eat. The more important question is: “How many chocolate bunnies have you eaten?”Happy Easter From Our AskGamblers Team!From all of us at AskGamblers, we wish you a Happy Easter! We hop(e) your holiday is as sweet as ours. Regardless of your traditions, we wish you to spend Easter peacefully, surrounded by the people you love. If you decide to try your luck with one of our promo offers, remember to read the Terms and Conditions before you register. And yeah, learn from our mistakes — don’t eat too many chocolate bunnies. We don’t regret it, though.

Xmas Just Got More Wicked: No Deposit Spins for All!
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Merry Christmas, one and all!We hope you’ve had the wickedest ol’ time hanging out with us (and naughty Christmas characters) these past 12 days at 12 perfectly cheeky online casinos, that you’ve signed up using their exclusive welcome bonuses and that you’ve had a lot of fun spending their Free Spins!But… just as we promised, the celebrations aren’t over yet. In fact, when else should we shower you with treats if not Christmas day?That’s right; just today, 25th December, you’ll be able to snag a bunch of no deposit Free Spins at seven casinos that have already been generous with their Wicked Xmas offers. Talk about a very merry Christmas!So, let’s not dilly dally anymore; let’s see what exactly you’re gonna find in your Christmas stockings today! Have Yourself a Merry Christmas with No Deposit Free SpinsHo, ho, holy no deposit Free Spins!Here’s a list of all the no deposit bonuses you can get today only with bonus codes (where necessary) and the most important details you should keep in mind when redeeming the offers.LevelUp Casino:50 Free SpinsBonus code: XMAS50Game: Snow Coin: Hold the Spin slot (Gamzix)Wagering requirements: 70xMax bet: €1Max cashout: €50 Sloterra Casino:50 Free SpinsBonus code: ASK50Game: Twin Fruits of Santa slot (Mascot Gaming)Wagering requirements: 35хMax bet: €10 Max cashout: €50ZenCasino:50 Free SpinsBonus code: ASK25DFSGame: Rock Star Santa MultiMax slot (Yggdrasil Gaming)Wagering requirements: 15хSkycrown Casino:200 Free SpinsBonus code: ND200Game: Aloha King Elvis slot (BGaming)Wagering requirements: 40xMax bet: €1Max cashout: €50Beastino Casino:30 Free SpinsNo code neededGame: Naughty Nick's Book slot (Play'n GO)Fresh Casino:50 Free SpinsBonus code: ASKGAMBLERSWagering requirements: 45xiLUCKI Casino:No code neededGame: Elvis Frog in Vegas (BGaming)Wagering requirements: 50xMax cashout: C$50As always, come hang out with us at our dedicated forum thread, and more importantly, have a very happy Christmas from all of us at AskGamblers! We wish you all the luck and hope you have fun spending your very own no deposit bonus treats this holiday season!

Happy Easter! Join the AskGamblers Team in the Golden Egg Hunt!
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Don’t we all enjoy Easter? If not for religious reasons, then for the colourful eggs, bunnies…real and chocolate ones! And the fact that it comes in springtime when we can’t resist some thrilling Easter activities, like egg hunting. If you still haven’t joined our exciting Easter Golden Egg Hunt, now may be the right time to do just that.And what have we prepared for you?Let’s Go Egg Hunting Together!Easter cheer lasts for full five days with AskGamblers, and we have prepared an exciting Easter egg hunt with our 12 online casino partners!In case you missed the Easter Promo announcement, the Golden Egg Hunt started on 6 April and will last until 10 April.The promotion doesn’t end on Easter day, so if this is the first time you hear about it, don’t worry - you still have time to participate. Spin the reels of your favourite slots in one (or more) participating casinos today and tomorrow, and discover what holiday surprises are hidden in this special egg hunt.Happy Easter!From all of us at AskGamblers, we wish you a joyful and happy holiday! Happy egg hunting and happy spinning.

Follow Gingerbread Man to LevelUp Casino for Your Xmas Stocking Surprise!
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LevelUp Casino Has Reserved a 130% Bonus for AskGamblers Members
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We have teamed up with LevelUp Casino to bring you a new and exclusive welcome bonus! The bonus is so exclusive that only AskGamblers members can claim it using a secret code which we'll share with you in a moment.If you sign up through AskGamblers, using our code, you'll be able to claim a 130% welcome bonus up to €/$ 100 plus 100 bonus spins!For AskGamblers Members OnlyNow and then, we like to create bonuses that only you and our loyal members can choose. This is why at LevelUp Casino, we've reserved their new player offer for you.You must use our special links combined with our secret code to qualify for a 130% welcome bonus and 100 spins.You must be a new member to get it, creating an account for the very first time. If you already have an account, we're afraid you won't be able to get this one.Your Secret CodeTo get your welcome bonus, you'll need the following code and these simple instructions to get started:Sign up at LevelUp Casino using AskGamblers linksUse the code AGLVL when promptedMake a minimum €20 depositEnjoy a 130% welcome bonus up to €/$100 + 100 bonus spinsYour total bonus amount will be subject to a 40x wagering requirement, and the casinos' full Terms and Conditions also apply.You'll be able to use your spins on Star Struck or Elvis Frog in Vegas (depending on your region), and they will be credited in increments of 20 after playing your deposit and bonus.Now spread the word, but remember to tell your friends to visit us first for the special code and links.

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