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iLUCKI Casino

SUPERB 9.06
Players from Virginia not accepted
Average Complaint Response Time: 1 day
Players from Virginia not accepted
Average Complaint Response Time: 1 day

iLUCKI Casino Review

  • 24 hour withdrawals - once processed
  • Crypto currencies available
  • Live chat is available
  • Mobile friendly design
  • User-friendly interface with multiple filters
  • Limited live chat hours
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General info & Latest Promos
Website https://www.ilucki.com/
Established 2018
Owner Direx N.V. Casinos
Casino Promotion iLUCKI Casino: 100% up to $100 + 100 Bonus Spins

iLUCKI Casino is an online casino home to lots of different games ranging from video slots to table games. They are also home to a number of leading software providers like NetEnt, Microgaming, Pragmatic Play, Thunderkick, Wazdan, Betsoft and many others. The sits primary language is English but it can also be played in several others and members can play in crypto currencies if they so wish. The casino can also be reached instantly or on the go. iLUCKI Casino is licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These countries include United States of America, United Kingdom, Spain, France, the Netherlands, Dutch West Indies and Curacao. This list could also be updated so please see ‘more casino details’ for the full list of restricted countries and territories.

Virtual Games

The lobby here is user friendly and is packed with video slots from software providers all over the world like NetEnt, Microgaming, Pragmatic Play, Betsoft and Thunderkick. There’s lots of different filters players can use to find their favourite games quicker which includes sorting the games by their software provider. Players may also find it easier to sort the games into alphabetical order first. Titles include the Starburst Slot, Immortal Romance Slot, Fruit Zen Slot, Boomanji Slot, The Ninja Slot and Crazy Monkey Slot.

There’s lots of table games here as well so players will have their pick when it comes to games of blackjack and roulette. They’re also available from a mixture of software providers so that each variation can provide something different. 

Players who prefer video poker games will also find these available through the casino lobby and games include Pyramid Bonus Poker and Pyramid Joker Poker. 

Live Casino

Unfortunately, at the time of writing there are no live casino games available.

Mobile Gaming

Players who may not have time to use the desktop version of the site can try their mobile casino instead. The mobile version can be played on the go from almost any smartphone or tablet device and no app is required. Players can simply load the casino through a compatible mobile browser

Support

Anyone who needs help and assistance can contact the casinos customer support team. The fastest way to get help is by using the casinos live chat facility which is open during business hours. If a live chat agent is not available players can leave a message or can email the casino for further assistance. 

Security and Fairness

When it comes to security the casino utilizes the latest encryption technology which makes sure any sensitive data and financial transactions are kept secure. 

They also use a random number generator to make sure all the games remain fair and random at all times.

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Casino details
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iLUCKI Casino Reviews by Players

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YIXING 6 reviews
Singapore
Reviewed on January 6, 2020

LIKED

iLUCKI casino have many slots to choose from and I think we can change the look of the homepage by clicking the categories to find slots easier. I can use the search field for my browsing but takes some effort to look for specific games because of how the pages are designed.

DISLIKED

The casino have premium games especially slots but it not have chinese language, it is not friendly for chinese players. I'm not very confident with my English so sometimes it's hard for me to understand information about a game. Maybe next time iLucki casino will have new languages available to make all players from around the world like me. It is quite hard for someone who's first language is not English especially when I need to understand the terms and conditions...
ILUCKI CASINO REPLIED ON JANUARY 8, 2020
Hello dear @YIXING

Thank you for sharing your opinion and explaining your point of view!

We are constantly working to improve our service for all players, therefore, your concern shows us what are the fields we need to improve from our side. In the future we plan to increase list of languages to be able to provide even better service for our clients! And your comment shows the necessity to do so.

If you feel you need a little help, you are welcome to contact us via vip.manager@ilucki.com and we will gladly do our best to help you with any question or request you have even if you prefer to communicate on your native language!

Please feel free to reach out to us if you require any additional assistance.

Sincerely,
iLUCKI Casino Team
Reviewed on December 16, 2019

LIKED

Top place to play at - fast verification, professional team, fair bonus terms - great modern websitsite and slot selection - A+ place. I can only recommend it.

DISLIKED

Withdrawal limits are too low imo. if you win big you have to wait quite some time to receive your winnings - one star less because of this.
Nothing more comes to my mind right now and after playing there for some months.
ILUCKI CASINO REPLIED ON DECEMBER 18, 2019
Hello @ANDDIDTHEYPAYYOU
Thank you sincerely for your kind words. We are glad we are able to provide the best possible service for our dear players!
Please, be informed, our withdrawal limits vary regarding your VIP level. The higher your VIP level is - the higher your withdrawal limits are. Many players already has their cashout limits at 10000$ per week and 40000$ per month with a potential to have no cashout limits at all :slightly_smiling_face:
Additionally, you will receive bigger cashback, exclusive bonuses and instant presents for reaching new VIP level!
Please, contact us if you have additional questions or feedback regarding our service. Our player's feedback is what makes us improve our service further to perfection!
Fiekie247 589 reviews
South Africa
Message
Reviewed on December 1, 2019

LIKED

iLucki casino was established earlier this year or late last year and is part of the Direx N.V group of casinos. Another casino with a great selection of games of many providers, great free spins offers but the deposit offers for match bonuses are the worst.

The registration was actually easy until I was hit with some error at the end. It got fixed however I still do not know what the problem was, but its all good now. I remember after registration they used to continuously email me offers, and the matched offers look decent, until I took closer look to the terms and see actually how huge the deposits need to be in order to claim the bonuses. For 150% match you need to deposit $70, for 100% match you need to deposit $50 and for 50 – 75% bonus you can deposit anything lower. Now knowing myself, I am a low roller, so that is beyond my budget. Finally, at later stage they came with free spins offers, and that worked much better I must say, as you can get 50 spins on $0.20 domination game for a mere $10.

Live chat is none exist, do not even bother as they are always offline, however they respond to emails normally within 10 – 20 minutes with answers which is good. However, what I do not like is the fact that if the respond does not provide clarity it turns into a back and forth situation which means more time spend.

I once claimed an offer, however I deposit in BTC and got confused because the spins were not there. I had at least a few emails back and forth, then I had to change my currency to USD in order to activate the spins, what a bummer.

They recently acquired more game providers like Push gaming etc. Tried my jamming jars, but no luck during bonus. All low pay outs and theirs run on the Relax gaming platform. Huge difference, you will get free spins easily, but don’t expect anything huge in terms of payout.

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