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iLUCKI Casino - Withdrawal issue, poor support service

RESOLVED
Complaint Info
Disputed casino iLUCKI Casino
Reason Delayed payment
Amount $ 500
Posted on December 7, 2020

Hi this casino has had my withdrawal pending for days and no communication then I check this morning and my withdrawal was discarded back to my account without and notification what so ever. There is no transparency and the customer service is beyond poor. Please help me get my 500aud. I have many many chat transcripts. They claim they will email me and they don't. I really do feel that this is predatory behaviour that is designed to make people not bother with their withdrawals and gamble the lot. I've been playing here a long time and never used to have any issues. But the last couple months things have definitely gotten worse to the point that my trust has all but evaporated

Posted on December 11, 2020

Hi @STEMCELLAU,

We are currently investigating your witdhrawal issue and we will contact you as soon as we have any updates regarding it.

Regards,
iLUCKI Casino

Posted on December 11, 2020

Hi dear @STEMCELLAU,

After checking, we see that your cashout was accepted and sent to you on the 5th of December.
As we see it was successful from our side and your funds arrived to your VISA card.

Additionally, you did contact our VIP manager via email stating that you had an issue with cashout. Our VIP manager asked you to clarify what was the issue to investigate further, however, you didn't state any clarification. After that you have contacted our VIP manager regarding bonuses and you didn't mention anything with your previous cashout issue, therefore, we concluded that everything was resolved.

Please do not hesitate to contact our VIP manager via vip.ma­nag­[email protected]­ilu­cki.com and we will surely resolve any issues you might have :)

Regards,
iLUCKI Casino

AskGamblers
Posted on December 11, 2020

Dear @Stemcellau,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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