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iLUCKI Casino - Failed to process payments within advertised timeframes

RESOLVED
Complaint Info
Disputed casino iLUCKI Casino
Reason Declined payment
Amount руб. 53000
Posted on January 4, 2021

My account is verified. I did not use any bonuses when making a deposit

Declared time of processing payments - instant: https:­//w­ww.i­lu­cki­1.c­om/­en/­pay­ments

Unfortunately, this is not true. I made a request for payment of 53000 rubles (~ $720) 24 hours ago and did not receive it.

In addition, the casino turned off Live Chat and rejected my payout 20 hours later without any response. Also, they do not respond to email [email protected]

Posted on January 7, 2021

Hi dear @QUIRKYPANDA

After checking your account we see that your initial cashout was rejected due to additional verification needed. You had to upload your card you have used for depositing.

After providing the necessary document you have requested your cashout to your card which we accepted and sent to you, however, it was not successful. Therefore, we requested you to order your cashout to your Yandex. As soon as you've requested your cashout to Yandex, we have accepted it in less than 2 hours.

As we see, your cashout of 53000 RUB was successful and you have received your funds without any issues on 2nd of January. We congratulate you on your winnings and we are glad to see you are lucky at iLUCKI :)

Best regards,
iLUCKI casino team!

AskGamblers
Posted on January 8, 2021

Dear @QuirkyPanda,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

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