Page 2 – Player Reviews for iLUCKI Casino

I've played at many online casinos over the years and iLucky would be in the top 5 I've played at, plenty of different games to choose from with fast loading and play, the live chat has always very helpful and kind to find the best solution for what ever I'm asking for or enquiring about, the Vip manager I have is amazing when it comes to her job to provide the best VIP service available with amazing offers always provided. A real joy to play at .

Haven't really got anything to complain about other then live chat not being able to provide a VIP service instead of having to contact manager yourself. Other then that its a pretty good place to play online.

Don’t go look elsewhere if you’re new to an online casino! DAMA NV owner is trustworthy and fair. They have a lot of casinos from their group that I signed up for. Never have any issue everything was fair and reasonable from verification and withdrawals. Love this group!

Nothing wrong even if they say they’ll pay you in one hour may happen but I do get my winnings pretty fast as long they pay I can wait those extra time as long that is not one week like some other casinos 👍🏼

Well in general I enjoyed my game here. Lot's of interesting bonuses and good support. I have depositied 100 euro and unfortunately haven't withdrawn anything, but when you see good service, it becomes better.

- Good layout, easy access.
- Fast sign up
- Big selection of games
- Big selection of providers.
- Seem to run on the higher RTP versions.
- Easy and fast verification especially from an indian first nation in Canada.
- Fast withdrawal. Loving the E transfer method.

- I've never been booted out of games more than from this site.
- Games are laggy at times.
At this moment these are the only things I find in the con on this website.

I general i can tell that I liked the bonus system, cause it's really quite interesting. The withdrawals are fast, was able to withdraw my 100 EUR within several hours.

I didn't even hope to find a normal casino. Many offices have tried and everywhere their disadvantages, and where it is completely nonsense. Either you cannot take the money, then the password itself changes and you cannot enter your account, or even the money is debited. But here I play the second time, the first time I won a little. The second was not so lucky. But I liked everything.

Apart from the only connection problem at 9pm, nothing happened. A couple of minutes somewhere I caught the brakes, then everything flew on and nothing else happened.

It is hard to place a bet if the team is unknown. I usually place accumulator bets, this is my way to increase low coefficients. You can place only big bets on but the limits are fine and there is a way to win.

Great selection of games! It’s also Fun to play on I even won a few times!!! My Documents were verified very fast!!! 1st cash out was approved very fast, but that has changed!

It says pending time is 0-1 hour but I’ve been waiting over 30 hrs! And the one before that was over 24hrs! Before that it was a few minutes idk what is going on! That’s only pending time. I still need to wait for processing when that’s done! The comp points say redeemable but it doesn’t allow to redeem, asking the Support chat about this or the pending time is no help at all! I would play here way more if their pending time was more reliable!

Ilucki casino is one of the best casinos I ever played in. First of all lets start with the basic. Casino has nice purple theme and nice layout. Also there is no lagging while running the site, so everything runs completely smooth. After completing my registration, I went to my account in order to upload all my documents so to have the verification completed. In 30 minutes the verification was fully completed with full success. So thumbs up for this. After that i read the bonus terms which are displayed in the main site so that means they can easily be found. Later I decided to deposit and take advantage of the welcome bonus. On the first deposit you get a 100% and 100 free spins. On the second deposit you get 50% bonus and 50 free spins. The casino offers a big variety of software providers and many other things such as live casino and more. Also the fun does not stop there. On friday you get a 50% and 100 free spins and on monday you can also get a 35% bonus and 100 free spins. So another thumbs up, since the fan is all week. The casino has one of the fastest support agents and ready to help out. After having some quite nice wins I made a lot of withdrawals here and the time frame from my personal experience is around 1 hour for ewallets. So again another thumbs up. Also casino provides a vip manager for players who stay loyal playing in ilucki.

The only thing I did not like is the maximum cashout policy on free spins that are acquired through deposit. The maximum of 50 euros on free spins is something I do not like especially because this rules applies also to the vip players here. I would and really hope this rule to change for the vip players.

iLUCKI Casino is a fine place, they transfer money without any delays to almost any e-wallet. The minimum transfer is 300 rubles, the minimum deposit is 100. If you use a welcoming deposit offer, you may get a 100% bonus on your deposit which is not more than 15k. But in such a case the transfer wouldn't be possible until you use all the bonus money. I thought at first that it was a fraud when after several spins I wanted to get the money but after using all the bonuses everything went fine. There are many different slot machines, many new types and classical ones, any types of baccarat. You can get free spins as a bonus for newcomers, I used it and won 5 spins. You don’t need to verify your personality when register. There is a decent partnership program, I used my friend’s link and now he gets some money. It’s a good alternative to old casinos that don’t want to give you your money without scandals. One of the disadvantages is that you can’t try to play in this casino without registration, I had been thinking for several days before I registered. The support answers quickly and reasonably, everything is ok.

If you follow the rules, you will never get your account blocked.One of the disadvantages is that you can’t try to play in this casino without registration, I had been thinking for several days before I registered. The support answers quickly and reasonably, everything is ok.

A Good selection of games, the currency option that is available in ZAR, attractive bonuses (if they can get it right), nice filter layout.
I cannot say much more because I couldn't enjoy a bonus to browse this casino that some people are talking about. But If I must, ... a good website to remember the name by.

Customer service terrible
Nowhere on their homepage nor on their deposit screen do they say how much ZAR is needed to qualify for a deposit? They say 20 Euro and the first time * (a while ago), My ZAR deposit was -+ 0.80 Euro cents short and they refused to allocate any bonus. I went back and deposited R300 this time for some FS deal or something that I acted upon an email on. It also didn't state how much ZAR I must deposit. Then, again, declined and after I said I'll pay another R100, they still refused and told me it must be one transaction. I asked them how I must know this and they tell me 'Google'.
Ok, can they then ' Google' to inform patrons of possible shortfalls on currencies. What if the Erro #%#$ out overnight or my currency strengthens 25% in a couple of hours. More importantly ... Many, if not most, other casinos do not do a direct currency match of the EURO on ZAR. They weaken the ZAR due to low values and income in SA. An example - 20Euro - 250 ZAR
The online chat got fed up with my point and to shut me, gave me 15 FS on Aztec deluxe with -+0.15Euro spin (since we going a direct ZAR to Euro)

Great selection of games. Website is well laid out.
What was most impressive is that my first time playing win was paid out within hours.
Very happy with this casino.
Definitely a favorite.

I opened an account in this casino a while back but have not played.
A week ago I started playing again and hit a 5000x on Book of dead. I found out that I was not verified at this casino, which I dread, because a lot of casinos make this process very difficult. Needless to say, I was happily surprised that my verification and withdrawal was processed in less than half an hour on a Sunday. Since then, I have won multiple other times and my money is in my account within 5 minutes.
This casino is one of the best I have played at, so I highly recommend it.
Amazing game selection, easy-to-navigate site, quick withdrawal and verification and amazing customer service. Keep up the good work.

I cannot find a single thing that I dislike about this casino. But since I have to put something in this review, I would like if they had the game Reactoon from Play 'n Go. Also a higher withdrawal limit would be nice. But I have been playing in online casinos for the past 15 years and I would highly recommend this casino to anyone that loves online gaming.

Ilucki casino is one of the Direx NV casinos I joined along while ago. I remember I signed up for some no deposit freebie, however it was not credited, or my country was restricted from the bonus, not sure. Anyways I did not play with them for while after I opened my account as their deposit offers was high. I think to get something decent like 100% or 100% spins or more, you need to deposit 50 euro which was a lot for me.

They offer games from all providers from Play N Go, Netent, BGaming, Push Gaming – Well Push gaming is now removed not sure why, as this was one of the main reasons I deposited here with straight cash to play Jammin jars and the fact they supported my own currency. They do have live gaming but Ezugi looks boring as I prefer evolution when I give a few spins on the wheel.

Support is always available from what I could see. Just not sure whether they are 24 hours or not, but I always see them online whenever I needed them, so I thought maybe they are 24 hours. There are times where you wait up to 5 minutes for live chat agent to respond to chat which is a bit long every now and then. They are friendly and add some no deposit spins to your account every now and then.

I never claimed a bonus here, only do wagering of x40 or x50 whenever I receive some no deposit spins for losing deposits as courtesy or unless I level up and they add some spins to my account. Wagering x50 is a bit high, however they have certain games restricted for bonus funds, like Book of Dead – Really? No casino I know off blocks book of dead.

I made a couple of withdrawals here, paid within 30 minutes – 3 hours all the time. Verification took 30 minutes as well, so overall the process is quick.

I would recommend this casino but wagering is a bit high and games that are restricted which should not be is not ideal either.

Two months ago, I received a promotional email from iLucki Casino, offering 125% first deposit bonus plus 100 free spins, which was slightly better than their current on-going offer of 100% first deposit bonus plus 100 free spins. Seeing that, I then visited their website, browsed through their Terms & Conditions, including their Bonus Terms, and also looked through their games portfolio. Honestly speaking, I was impressed with what I saw – they have a really wide selection of game providers, my favourite games were available, and the casino is owned by Direx NV, my favourite casino owners. Without further hesitation, I then signed up at iLucki Casino, filled in my portfolio details, and made a $20 USD deposit to claim the welcome promotion.

As expected, my registration and verification of my email went smoothly without any glitches, and my deposit via Skrill went through very quickly too. I waited for several minutes for the deposit bonus and free spins to get into my account, but when nothing came in, I then got in touch with their Live Chat service, told her what I needed assistance in, and she got everything done for me soon after. Somehow, the system didn’t register my welcome bonus claim, even with the required code keyed in, but thankfully, the Live Chat host resolved all that.

As what I would usually do with my first deposits, I loaded up my favourite Microgaming game, Supe It Up, set the flash to run, and the game was soon ready for play. Again, typically of most other Direx NV casinos too, the platform was very good and the game play very smooth. It’s a pity that I couldn’t start with a bigger starting balance, but that smallish $45 bankroll managed to get me a reasonably satisfying play time, although the game itself wasn’t in a good paying mood. After 2 free spins feature games, it then ran dry and ate up all my balance. Nothing unusual in that though, just not my lucky day.

There was only one thing that didn’t satisfy me – the next 75 free spins (25 free spins per day over 3 days) did not get credited into my account at all, but I wasn’t in the mood to try and claim them from the Live Chat host. I just decided to let it be, somehow or rather, so I missed out those 75 free spins from the welcome bonus package, thinking it was probably due to the same glitch in the casino’s system that didn’t register my welcome bonus claim in the first place.

I've been playing at ilucki for some time now and I always seem to have a blast here. The game selection is amazing, full of the very best games and the bonuses aren't bad I just hate the wagering requirements myself. Althought I must say they are extremely generous with allowing free spins when I don't add a bonus and I loose.

Cashing out is pretty quick to I deposit via e transfer and then less than 24 hours I get sent a code to accept e transfer then before morning it's there waiting for me.

Pretty decent casino with lots of games at disposal. The verification of my documents was quite fast. The big range of deposit methods and withdrawal too. It is ok in my opinion. Nothing less, nothing more.

Yes someone already wrote it, the chat is sometimes nervous, but I can kind of understand it, because there are a lot of nervous players too. So their job is not easy at all.

The gaming platform is great. However it is a shame that the chat staff are not very tolerant. To be honest I have never come across chat staff that have been thus rude. I'm sorry to say. I'm quite taken back by the treatment I received by the first and second online chat experience. Neither time was the problem solved. Be aware people that the promotions are not always automatic like advertised, and be prepared to be in for quite a struggle to receive what normally would be automatic. For instance 100 free spins at 20 per day, the second day come along and no spins added to my account. I approached them when they were a day late, and the chat staff just wanted to deny there ever was a first lot of free spins issued??? Clearly they would prefer their customers to not worry about the remaining 80 after first 20 issued, whether it be first dep bonus that just doesn't get added. And they fight it out that the code should have been typed in caps not normal typing. And still then they won't issue them with out a good fight. The other occasion was on a promotion that was completely legit, they wanted to go it off to the sales manager instead of doing what any other casino would do and fix the bonus on your account straight away. Both times real bad experience, in fact I have never complained in all these years, but these people are unbelievable. My chat hosts that were prob the most arrogant I've come across was Victor and Dina, it makes one think are these people trained to be this way, not give one inch even when all the proof has been given over. Really disappointed with my experience, and really shocked that people in this area of customer care can be so uncaring. I won't play here again. These people that represent this casino give it a real bad rep.

Said It all above, there was nothing to like after such bad attitudes from the casinos representatives. It cannot be a good thing from the get go for a casino to have people that are really not good with communications and problem solving of the customers that are willing to give a new casino a go, throw their hard earned money into it and the first problem arises and your heart dinks when you receive nothing close to customer support, and problem solving. I truly hope management sort this, as good customer support is just as important as a great platform to play on. All the best Ilucki

Good looking website, good bonuses but need a lot improvements like many of games lags hard and after refresh not resuming to spin I lost few bets like that.

I don't like low version of RTP slots in many slots they have two versions and all playNgo are low version RTP but still can pay good just more hard to get good bonus, sometimes I need to do 500spins to get good bonus like 100x or more.
Also wagering is hard I spin with small deposit like 3 hours to clear wager and in the end like 90% of wager losing and losing money, get errors in many slots and nothing cashout.
I smell something...

iLUCKI casino have many slots to choose from and I think we can change the look of the homepage by clicking the categories to find slots easier. I can use the search field for my browsing but takes some effort to look for specific games because of how the pages are designed.

The casino have premium games especially slots but it not have chinese language, it is not friendly for chinese players. I'm not very confident with my English so sometimes it's hard for me to understand information about a game. Maybe next time iLucki casino will have new languages available to make all players from around the world like me. It is quite hard for someone who's first language is not English especially when I need to understand the terms and conditions...

Top place to play at - fast verification, professional team, fair bonus terms - great modern websitsite and slot selection - A+ place. I can only recommend it.

Withdrawal limits are too low imo. if you win big you have to wait quite some time to receive your winnings - one star less because of this.
Nothing more comes to my mind right now and after playing there for some months.

iLucki casino was established earlier this year or late last year and is part of the Direx N.V group of casinos. Another casino with a great selection of games of many providers, great free spins offers but the deposit offers for match bonuses are the worst.

The registration was actually easy until I was hit with some error at the end. It got fixed however I still do not know what the problem was, but its all good now. I remember after registration they used to continuously email me offers, and the matched offers look decent, until I took closer look to the terms and see actually how huge the deposits need to be in order to claim the bonuses. For 150% match you need to deposit $70, for 100% match you need to deposit $50 and for 50 – 75% bonus you can deposit anything lower. Now knowing myself, I am a low roller, so that is beyond my budget. Finally, at later stage they came with free spins offers, and that worked much better I must say, as you can get 50 spins on $0.20 domination game for a mere $10.

Live chat is none exist, do not even bother as they are always offline, however they respond to emails normally within 10 – 20 minutes with answers which is good. However, what I do not like is the fact that if the respond does not provide clarity it turns into a back and forth situation which means more time spend.

I once claimed an offer, however I deposit in BTC and got confused because the spins were not there. I had at least a few emails back and forth, then I had to change my currency to USD in order to activate the spins, what a bummer.

They recently acquired more game providers like Push gaming etc. Tried my jamming jars, but no luck during bonus. All low pay outs and theirs run on the Relax gaming platform. Huge difference, you will get free spins easily, but don’t expect anything huge in terms of payout.

Ilucki casino is one of the latest casino I joined. I had enver heard of them but I came across some no depositt free spins offer that would give you 20 free spins after signing up, so I thought why not? And you never know, you may get lucky even from a no deposit offer. 

Anyway, the sign up process was pleasantly fast and smooth. After verifying my email address I noticed that indeed I had the free spins in my account. I had no big expectations from them as they were on a Bgaming slot called Fire lighting and I have played the game before and it has never paid me over 50x bet.

I filled in my account details and then went to play my free spins. From the cashier I noticed that this was one of the Direx NV casinos that use Softswiss platform and I always like their cashier as it's very straight forward and it's easy to claim or cancel a bonus and also see the wagering requirements, so at this time I didn't even need to contact customer support as all the information I needed was right in front of me.

As expected, the free spins didn't pay much and I ended up with less than 2 eur balance. Thinking it would completely end me, I decided to play out the rest of the balance on it. However, I managed to get a few small wins that boosted my balance to 7 eur. I was playing on desktop but decided then to try my luck with good old Starburst on my mobile - as we know, when it's in a good mood, it can easily produce 50x bet wins. I was getting small wins here and there and even managed to wager almost half of the 77eur wagering requirements, but eventually I lost my balance. 

With that being said, I did enjoy my short time at Ilucki casino and I think I might give them a try with a deposit. The game selection was pleasing and the mobile as well as desktop versions worked smoothly. The only thing that made me a bit cautious was when I was opening up the casinos' website, my laptop gave an error saying something about Phishing warning.Other than that, I have no complaints so far- good looking lobby, easy interface and good game providers.

Very friendly support. Fast verification - less than 10 minut and very fast cashout too. Nothing to complain about. Bonus is fair. Many providors and lots of games.

I could not find an easy way to find my favorit providors, not a problem to find the game, but I like the overview from the providors. But its the only negative i can say about this casino.

very disappointed to find out that i have reached.....level 5 and should get 50 free bonus spins.....
so i requested those thought chat and was told.....
AM NOT ELIGIBLE ,CAUSE I DON'T HAVE ENOUGH POINTS.
reason for that is, .....cause points get reset every mouth to "0" ..
SO out of the 811 pts which is what my account show i have....
only 11 of thos points r redeemable.....
all the money i have deposited so that I get to my next level.....has been for nothing.. VERY DISAPPOINTED..NOT HAPPY....

I really like the setup, accessibility and the casino providers who are on here. I really love the use of the whole system and would love it if all games were available. Would recommend 100%.

I don't like the minimal bonus that the casino has to offer. Bonuses are as low as 20% at times. So that's a negative for me. But so would highly recommend it despite the negative rant I made.

Fast Support, good deposit bonus. Good web design. Games are loading fast. No deposit bonus for new registrators. A lot game providers and a big game selection.

The Bonus Programme isn't as exciting and big as some other casino bonuses are. Wagering requirements for the no deposit bonus are high. My favorite provider doesn't exist...

Really one of the beautiful sites that are on the net. He gives 20 free practice rounds. There is really a great range of games and many that I like to play. For the quality and beauty of the site I would have put a 10 stars.

The welcome bonus is not high 20% for a deposit of 30 AUD with 80 free spins, while I am used to receive at least 100% on other sites. It is better to go the bonus conditions, because several slots are not available to play with your bonus. Since the 3 slots I like to play are not available to play with a welcome bonus I decided not to drop. Given that, I lower my 10 stars for a 7 star. If you games are available for the bonus, I recommend this site.

Great casino games,Really one of the beautiful sites that are on the net. He gives 20 free practice rounds. There is really a great range of games and many that I like to play. For the quality and beauty of the site I would have put a 10 stars.

I like this casino... so good.
Really one of the beautiful sites that are on the net. He gives 20 free practice rounds. There is really a great range of games and many that I like to play. For the quality and beauty of the site I would have put a 10 stars.

But withdrawal is slow. Because several slots are not available to play with your bonus. Since the 3 slots I like to play are not available to play with a welcome bonus I decided not to drop. Given that, I lower my 10 stars for a 7 star. If you games are available for the bonus, I recommend this site