iLUCKI Casino

A Good selection of games, the currency option that is available in ZAR, attractive bonuses (if they can get it right), nice filter layout.
I cannot say much more because I couldn't enjoy a bonus to browse this casino that some people are talking about. But If I must, ... a good website to remember the name by.

Customer service terrible
Nowhere on their homepage nor on their deposit screen do they say how much ZAR is needed to qualify for a deposit? They say 20 Euro and the first time * (a while ago), My ZAR deposit was -+ 0.80 Euro cents short and they refused to allocate any bonus. I went back and deposited R300 this time for some FS deal or something that I acted upon an email on. It also didn't state how much ZAR I must deposit. Then, again, declined and after I said I'll pay another R100, they still refused and told me it must be one transaction. I asked them how I must know this and they tell me 'Google'.
Ok, can they then ' Google' to inform patrons of possible shortfalls on currencies. What if the Erro #%#$ out overnight or my currency strengthens 25% in a couple of hours. More importantly ... Many, if not most, other casinos do not do a direct currency match of the EURO on ZAR. They weaken the ZAR due to low values and income in SA. An example - 20Euro - 250 ZAR
The online chat got fed up with my point and to shut me, gave me 15 FS on Aztec deluxe with -+0.15Euro spin (since we going a direct ZAR to Euro)

Great selection of games. Website is well laid out.
What was most impressive is that my first time playing win was paid out within hours.
Very happy with this casino.
Definitely a favorite.

I opened an account in this casino a while back but have not played.
A week ago I started playing again and hit a 5000x on Book of dead. I found out that I was not verified at this casino, which I dread, because a lot of casinos make this process very difficult. Needless to say, I was happily surprised that my verification and withdrawal was processed in less than half an hour on a Sunday. Since then, I have won multiple other times and my money is in my account within 5 minutes.
This casino is one of the best I have played at, so I highly recommend it.
Amazing game selection, easy-to-navigate site, quick withdrawal and verification and amazing customer service. Keep up the good work.

I cannot find a single thing that I dislike about this casino. But since I have to put something in this review, I would like if they had the game Reactoon from Play 'n Go. Also a higher withdrawal limit would be nice. But I have been playing in online casinos for the past 15 years and I would highly recommend this casino to anyone that loves online gaming.

Ilucki casino is one of the Direx NV casinos I joined along while ago. I remember I signed up for some no deposit freebie, however it was not credited, or my country was restricted from the bonus, not sure. Anyways I did not play with them for while after I opened my account as their deposit offers was high. I think to get something decent like 100% or 100% spins or more, you need to deposit 50 euro which was a lot for me.

They offer games from all providers from Play N Go, Netent, BGaming, Push Gaming – Well Push gaming is now removed not sure why, as this was one of the main reasons I deposited here with straight cash to play Jammin jars and the fact they supported my own currency. They do have live gaming but Ezugi looks boring as I prefer evolution when I give a few spins on the wheel.

Support is always available from what I could see. Just not sure whether they are 24 hours or not, but I always see them online whenever I needed them, so I thought maybe they are 24 hours. There are times where you wait up to 5 minutes for live chat agent to respond to chat which is a bit long every now and then. They are friendly and add some no deposit spins to your account every now and then.

I never claimed a bonus here, only do wagering of x40 or x50 whenever I receive some no deposit spins for losing deposits as courtesy or unless I level up and they add some spins to my account. Wagering x50 is a bit high, however they have certain games restricted for bonus funds, like Book of Dead – Really? No casino I know off blocks book of dead.

I made a couple of withdrawals here, paid within 30 minutes – 3 hours all the time. Verification took 30 minutes as well, so overall the process is quick.

I would recommend this casino but wagering is a bit high and games that are restricted which should not be is not ideal either.

Two months ago, I received a promotional email from iLucki Casino, offering 125% first deposit bonus plus 100 free spins, which was slightly better than their current on-going offer of 100% first deposit bonus plus 100 free spins. Seeing that, I then visited their website, browsed through their Terms & Conditions, including their Bonus Terms, and also looked through their games portfolio. Honestly speaking, I was impressed with what I saw – they have a really wide selection of game providers, my favourite games were available, and the casino is owned by Direx NV, my favourite casino owners. Without further hesitation, I then signed up at iLucki Casino, filled in my portfolio details, and made a $20 USD deposit to claim the welcome promotion.

As expected, my registration and verification of my email went smoothly without any glitches, and my deposit via Skrill went through very quickly too. I waited for several minutes for the deposit bonus and free spins to get into my account, but when nothing came in, I then got in touch with their Live Chat service, told her what I needed assistance in, and she got everything done for me soon after. Somehow, the system didn’t register my welcome bonus claim, even with the required code keyed in, but thankfully, the Live Chat host resolved all that.

As what I would usually do with my first deposits, I loaded up my favourite Microgaming game, Supe It Up, set the flash to run, and the game was soon ready for play. Again, typically of most other Direx NV casinos too, the platform was very good and the game play very smooth. It’s a pity that I couldn’t start with a bigger starting balance, but that smallish $45 bankroll managed to get me a reasonably satisfying play time, although the game itself wasn’t in a good paying mood. After 2 free spins feature games, it then ran dry and ate up all my balance. Nothing unusual in that though, just not my lucky day.

There was only one thing that didn’t satisfy me – the next 75 free spins (25 free spins per day over 3 days) did not get credited into my account at all, but I wasn’t in the mood to try and claim them from the Live Chat host. I just decided to let it be, somehow or rather, so I missed out those 75 free spins from the welcome bonus package, thinking it was probably due to the same glitch in the casino’s system that didn’t register my welcome bonus claim in the first place.

I've been playing at ilucki for some time now and I always seem to have a blast here. The game selection is amazing, full of the very best games and the bonuses aren't bad I just hate the wagering requirements myself. Althought I must say they are extremely generous with allowing free spins when I don't add a bonus and I loose.

Cashing out is pretty quick to I deposit via e transfer and then less than 24 hours I get sent a code to accept e transfer then before morning it's there waiting for me.

Pretty decent casino with lots of games at disposal. The verification of my documents was quite fast. The big range of deposit methods and withdrawal too. It is ok in my opinion. Nothing less, nothing more.

Yes someone already wrote it, the chat is sometimes nervous, but I can kind of understand it, because there are a lot of nervous players too. So their job is not easy at all.

The gaming platform is great. However it is a shame that the chat staff are not very tolerant. To be honest I have never come across chat staff that have been thus rude. I'm sorry to say. I'm quite taken back by the treatment I received by the first and second online chat experience. Neither time was the problem solved. Be aware people that the promotions are not always automatic like advertised, and be prepared to be in for quite a struggle to receive what normally would be automatic. For instance 100 free spins at 20 per day, the second day come along and no spins added to my account. I approached them when they were a day late, and the chat staff just wanted to deny there ever was a first lot of free spins issued??? Clearly they would prefer their customers to not worry about the remaining 80 after first 20 issued, whether it be first dep bonus that just doesn't get added. And they fight it out that the code should have been typed in caps not normal typing. And still then they won't issue them with out a good fight. The other occasion was on a promotion that was completely legit, they wanted to go it off to the sales manager instead of doing what any other casino would do and fix the bonus on your account straight away. Both times real bad experience, in fact I have never complained in all these years, but these people are unbelievable. My chat hosts that were prob the most arrogant I've come across was Victor and Dina, it makes one think are these people trained to be this way, not give one inch even when all the proof has been given over. Really disappointed with my experience, and really shocked that people in this area of customer care can be so uncaring. I won't play here again. These people that represent this casino give it a real bad rep.

Said It all above, there was nothing to like after such bad attitudes from the casinos representatives. It cannot be a good thing from the get go for a casino to have people that are really not good with communications and problem solving of the customers that are willing to give a new casino a go, throw their hard earned money into it and the first problem arises and your heart dinks when you receive nothing close to customer support, and problem solving. I truly hope management sort this, as good customer support is just as important as a great platform to play on. All the best Ilucki

Good looking website, good bonuses but need a lot improvements like many of games lags hard and after refresh not resuming to spin I lost few bets like that.

I don't like low version of RTP slots in many slots they have two versions and all playNgo are low version RTP but still can pay good just more hard to get good bonus, sometimes I need to do 500spins to get good bonus like 100x or more.
Also wagering is hard I spin with small deposit like 3 hours to clear wager and in the end like 90% of wager losing and losing money, get errors in many slots and nothing cashout.
I smell something...

iLUCKI casino have many slots to choose from and I think we can change the look of the homepage by clicking the categories to find slots easier. I can use the search field for my browsing but takes some effort to look for specific games because of how the pages are designed.

The casino have premium games especially slots but it not have chinese language, it is not friendly for chinese players. I'm not very confident with my English so sometimes it's hard for me to understand information about a game. Maybe next time iLucki casino will have new languages available to make all players from around the world like me. It is quite hard for someone who's first language is not English especially when I need to understand the terms and conditions...