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Frank & Fred Casino

VERYGOOD 8.27
Players from Virginia not accepted
Average Complaint Response Time: 3 days
Players from Virginia not accepted
Average Complaint Response Time: 3 days

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Frank & Fred Casino review

  • Easy navigation
  • Top-tier software providers
  • Mobile-friendly design
  • Live chat available
  • Limited live chat hours 10:00 – 19:00
General info & Latest Promos
Website https://www.frankfred.com/
Established 2018
Owner PlayCherry Ltd. Casinos
Casino Promotion Frank & Fred Casino: 100% up to €100 + 100 Extra Spins on Starburst Slot (split over 10 days)

Frank & Fred Casino is a modern online casino where members can come and enjoy a selection of games like slots, table games, lotto games and a live casino. The casino boasts an impressive list of multiple software provides including some of the best-known names in the industry like Microgaming, NetEnt, Play’n GO, Nyx Gaming, Betsoft, Evolution Gaming and Extreme Live Gaming. The site is completely instant play through a web browser, meaning that no download is required, while members can also use their mobile casino. Frank & Fred Casino is licensed and regulated by the Malta Gaming Authority. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino does not accept player registrations or deposits from residents who reside in certain countries which includes Australia, Austria, Canada, France, Hungary, Italy, Spain, the Netherlands, Denmark, Poland, Turkey and the United States of America. The full list of restricted countries can be found under ‘More Casino Detail­s’. ­

Virtual Games

The casino has a catalogue of video slots which can be enjoyed through a user-friendly and easy to use interface. Players can pick from several gaming providers like NetEnt, Microgaming and Play’n GO and the casino has some of the newest releases in the market. Games can be categorized by the most popular ones and players can use the casino’s search engine to easily find their favourite games. Titles include Starburst Slot, Mega Fortune Slot, Gonzo’s Quest Slot, Holmes and the Stolen Stones SlotImmortal Romance Slot and Vikings Go Berzerk Slot

There’s plenty of table games to enjoy here too. These include variants of popular blackjack and roulette games along with games like Baccarat and Casino Patience. 

Players who enjoy video pokers will also be impressed here with several different games to choose from. Players can pick from Jacks or Better, Joker Poker, Bonus Poker and loads more. 

Live Casino

Finally, there’s their live casino. Players can enjoy themed rooms from the likes of Evolution Gaming and Extreme Live Gaming with friendly dealers hosting games like Live Blackjack and Live Roulette. 

Mobile Gaming

Members looking for more convenience can use the Frank & Fred mobile casino. This is available on virtually any mobile device and members simply need to log in using the same details through a compatible mobile browser. The games have been optimized to use on the go so players won’t need to download an app.

Support

Members who are looking for help and assistance will be able to contact the casino’s professional customer support team. The fastest way to get a response is by using their live chat facility which is open between the hours of 10:00 – 19:00. Support outside of these hours can be reached via email or their online contact form. 

Security and Fairness

When it comes to security, the casino uses a high level of encryption technology and firewall services. This ensures players’ personal, financial and sensitive data is always kept secure. 

They also use an industry-standard random number generator, so members can play, and rest assured the games they play produce random outcomes.

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Casino details
More Casino Details More details
  • Restricted Countries

    • Australia [8]
      • Australian Capital Territory
      • New South Wales
      • Northern Territory
      • Queensland
      • South Australia
      • Tasmania
      • Victoria
      • Western Australia
    • Austria
    • Belgium
    • Bonaire
    • Canada
    • Czech Republic
    • Denmark
    • East Timor
    • France
    • French Guiana
    • French Polynesia
    • Guadeloupe
    • Hungary
    • Israel
    • Italy
    • Martinique
    • Netherlands
    • New Caledonia
    • Poland
    • Portugal
    • Reunion
    • Saint Barthéley
    • Saint Martin
    • Saint Pierre and Miquelon
    • Slovenia
    • Spain
    • Thailand
    • Turkey
    • United Kingdom
    • United States [56]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Puerto Rico
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
    • Wallis and Futuna
  • Casino Type

  • Manual Flushing

  • RTP

  • Currencies

  • Languages

  • Licences

  • Owner

  • Established

  • Live Chat

Frank & Fred Casino Reviews by Players

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Nmslots 2 reviews
Greece
Message

LIKED

Good variety of games, good variety of games, nothing else good worth mentioning.

DISLIKED

Clueless support-different details were given by different people in support regarding deposit bonus. One was claiming that any winnings are all lost if bonus is cancelled, while other person in live chat quote that if bonus cancelled you lose a half winnings. It was also said that wager is half from original deposit have from bonus which is nowhere mentioned in their site!

Also totally misleading information about deposit bonus... Its said that the total amount of welcome bonus must be wagered 35x or 30x or 17x, where a casual player assumes that they mean that only the bonus must be wagered as they don't mention that the original deposit must be wagered. The truth is otherwise as they mean the deposit plus the bonus must be wagered. Unbelievable that they trick and mislead players in 2018.. I was given 25 euros deposit bonus and had to wager 1250 euros! Be careful.
blondie 1105 reviews
Malta
Message

LIKED

Frank and Fred casino is a place I joined just a week ago. I was scrolling down the list of newly added sites on AskGamblers and their name caught my attention. I thought it was a nice sounding name with some interesting back story of the people behind it. Then I took a closer look and saw that they are powered by Netent and few other providers I like and I decided to give them ago.

When I was looking for a no deposit bonus to possibly try them for free first, I saw several articles about their no deposit free spins wheel. That sounded very exciting and kind of reminded me of Rizk casino and their wheel. I have to say that I think that their website looks really nice and polished, the color scheme is a real eye candy and is kind of resort themed. I also saw that they truly have the free spins wheel and I couldn't wait to have my hands on it.

The registration and verification was quite fast and simple. Important thing to add is that in order to play there, you need to verify your phone so it's important to add a correct number in the form. Anyway, after that was done, I clicked on the wheel and I was taken to Starburst slot. Then a big wheel came up and I scored 10 free spins on Starburst. You can win as little as 5 free spins up to 100 so it's definitely exciting and a good selling point. From my 10 free spins I won 15 cents so I didn't last long.

Afterwards I decided to make a deposit and claim the welcome bonus. The offer itself is quite good as it gives 100% match bonus and 100 free spins on Starburst, but as we can often see, the free spins are divided in sets of 10 for the next 10 days. I wish sites would allow to play all free spins at once as it's not a high volatility game anyway. Both free spins and bonus have 35x wagering which is quite good. I wanted to have a quick chat with support to confirm that but they were offline and unfortunately they work quite limited hours. So instead of waiting for the next day to chat, I went to cashier and deposited 20 euros. I chose the bonus before deposit and afterwards the bonus was added right away.

I spent my session playing Hotline. I had a few 50x bet winnings on a 30 cent bet, but I didn't get any free spins round or major win and eventually I ran out of balance. The next day I got my first free Starburst spins and they paid absolutely nothing. I have a few more days with free spins to enjoy but I'm not expecting anything much as my relationship with Starburst is more cold than hot.

Overall I had a great time at Frank & Fred. I think they have an intriguing concept with nice game selection and good welcome bonus. The only downside was the fact that their live chat isn't available 24/7.
aslegue 1 review
Norway
Message

LIKED

At first I liked the games they had, and their VIP program looked interesting. But little did I know, that was gonna change fast.

DISLIKED

I got an email saying:
How to get the offers:
Friday: Make any deposit and get 100% up to 250 kr in extra bonus money
Saturday: Log in and smile all the way to the bank - 5 free spin waiting for Fat Rabbit
Sunday: Deposit 250 kr and get 25 free spins on Wild Swarm
Scream out "ONE TIME, ONE TIME, ONE TIME" *
So on Friday (today) I made a 250kr deposit. The money was taken out of my bank account, but it didn't show up in my frank&fred account. After an hour in chat with 2 different agents, where I sent screenshots from my online banking, they managed to fix it. However, they didn't add the 250kr bonus. I told them I'll give them an hour before I come back, and that I'd expect it to be sorted by then. Then I speak to a CS Agent named Petter. This guy was rude, took 5 minutes between his replies, and he wasn't interested in doing anything to help me out. After 15 minutes in chat waiting for Petter to reply, he said "wait til monday". It's a 3 day promotion ranging from Friday to Sunday. And they tell me to wait til Monday. When i went to the withdrawal page, I couldnt even withdraw the money I had deposited. Couldnt even start the withdrawal. I eventually just gave up, and decided I would play Book of Ra - But the game was "unavailable". So was Lucky Lady's Charm. And then I figured I'd try some BTG games, but they were unavailable as well! In the end I played book of dead and lost my balance in 2 minutes. Could have been different if I actually got the bonus I paid for. Unbelievably bad experience with this site!

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