Page 2 – Player Reviews for Frank & Fred Casino

Good variety of games, good variety of games, nothing else good worth mentioning.

Clueless support-different details were given by different people in support regarding deposit bonus. One was claiming that any winnings are all lost if bonus is cancelled, while other person in live chat quote that if bonus cancelled you lose a half winnings. It was also said that wager is half from original deposit have from bonus which is nowhere mentioned in their site!

Also totally misleading information about deposit bonus... Its said that the total amount of welcome bonus must be wagered 35x or 30x or 17x, where a casual player assumes that they mean that only the bonus must be wagered as they don't mention that the original deposit must be wagered. The truth is otherwise as they mean the deposit plus the bonus must be wagered. Unbelievable that they trick and mislead players in 2018.. I was given 25 euros deposit bonus and had to wager 1250 euros! Be careful.

Frank and Fred casino is a place I joined just a week ago. I was scrolling down the list of newly added sites on AskGamblers and their name caught my attention. I thought it was a nice sounding name with some interesting back story of the people behind it. Then I took a closer look and saw that they are powered by Netent and few other providers I like and I decided to give them ago.

When I was looking for a no deposit bonus to possibly try them for free first, I saw several articles about their no deposit free spins wheel. That sounded very exciting and kind of reminded me of Rizk casino and their wheel. I have to say that I think that their website looks really nice and polished, the color scheme is a real eye candy and is kind of resort themed. I also saw that they truly have the free spins wheel and I couldn't wait to have my hands on it.

The registration and verification was quite fast and simple. Important thing to add is that in order to play there, you need to verify your phone so it's important to add a correct number in the form. Anyway, after that was done, I clicked on the wheel and I was taken to Starburst slot. Then a big wheel came up and I scored 10 free spins on Starburst. You can win as little as 5 free spins up to 100 so it's definitely exciting and a good selling point. From my 10 free spins I won 15 cents so I didn't last long.

Afterwards I decided to make a deposit and claim the welcome bonus. The offer itself is quite good as it gives 100% match bonus and 100 free spins on Starburst, but as we can often see, the free spins are divided in sets of 10 for the next 10 days. I wish sites would allow to play all free spins at once as it's not a high volatility game anyway. Both free spins and bonus have 35x wagering which is quite good. I wanted to have a quick chat with support to confirm that but they were offline and unfortunately they work quite limited hours. So instead of waiting for the next day to chat, I went to cashier and deposited 20 euros. I chose the bonus before deposit and afterwards the bonus was added right away.

I spent my session playing Hotline. I had a few 50x bet winnings on a 30 cent bet, but I didn't get any free spins round or major win and eventually I ran out of balance. The next day I got my first free Starburst spins and they paid absolutely nothing. I have a few more days with free spins to enjoy but I'm not expecting anything much as my relationship with Starburst is more cold than hot.

Overall I had a great time at Frank & Fred. I think they have an intriguing concept with nice game selection and good welcome bonus. The only downside was the fact that their live chat isn't available 24/7.

At first I liked the games they had, and their VIP program looked interesting. But little did I know, that was gonna change fast.

I got an email saying:
How to get the offers:
Friday: Make any deposit and get 100% up to 250 kr in extra bonus money
Saturday: Log in and smile all the way to the bank - 5 free spin waiting for Fat Rabbit
Sunday: Deposit 250 kr and get 25 free spins on Wild Swarm
Scream out "ONE TIME, ONE TIME, ONE TIME" *
So on Friday (today) I made a 250kr deposit. The money was taken out of my bank account, but it didn't show up in my frank&fred account. After an hour in chat with 2 different agents, where I sent screenshots from my online banking, they managed to fix it. However, they didn't add the 250kr bonus. I told them I'll give them an hour before I come back, and that I'd expect it to be sorted by then. Then I speak to a CS Agent named Petter. This guy was rude, took 5 minutes between his replies, and he wasn't interested in doing anything to help me out. After 15 minutes in chat waiting for Petter to reply, he said "wait til monday". It's a 3 day promotion ranging from Friday to Sunday. And they tell me to wait til Monday. When i went to the withdrawal page, I couldnt even withdraw the money I had deposited. Couldnt even start the withdrawal. I eventually just gave up, and decided I would play Book of Ra - But the game was "unavailable". So was Lucky Lady's Charm. And then I figured I'd try some BTG games, but they were unavailable as well! In the end I played book of dead and lost my balance in 2 minutes. Could have been different if I actually got the bonus I paid for. Unbelievably bad experience with this site!

Yes, I agree with "RISEOFVIL" one of the best Casinos I played.
Clear bonus rules, easy to find, no hidden rules.
No proplems with verifying, fast payouts.

Nothing I dislike. Wish all casinos could be like Frank&Fred.

- Nice VIP program?
- Good selection of providers
- Friendly support

I joined Frank&Fred a month ago and now have a platinum status which you will imagine give some great benefits like 10x on bonuses and super spins instead of regular spins... sounds good dosent work. Can't even complete a 10x wager on bonuses and maybe get 1 hit out of 20 with super spins. This casino is utter BS and is cold whenever you get a bonus this is doable.

Casino was good and the bonuses was avarage. Great selections of games.

I got a call from the casino promising a new deposit bonus. Later that day I went into the casino and to my suprise I did not find any deposit bonus. I asked in the chat and I was told that the bonus I was offered had already been used when I registered 2 weeks ago. This is the worst I have ever experienced by an online casino. I got a little mad and told them to close my account. There was no objection and questions. The account was closed instantly even the live support already knew the reason for it. There are tons of professionals casinos out there. I suggest that you guys stick to those and not a casino that cannot opphold their promises.

One of the best casinos I've played, good support, great bonuses and good VIP programs.

Nothing negative to write at all. Completely satisfied.

This has been a great casino, semi fast withdrawals and great game selection

I never got my signup bonus

All was great until now when I chose to take a break from gambling I made my final withdrawal and went on a cool off period. Now they send me an email telling me that my documents have been declined I need to send other form of ID new bankstatement and so on. It had all been approved and I have made several withdrawals but now that they see me going on a break and they cant take my money back in deposits I guess they need a reason to hold on to my withdrawal or something.
So be careful and make sure your last withdrawal goes through before you go on a cool off period or exclude yourself because this seems a bit fishy to me
Otherwise a good casino, nice live casino and great slot providers

The site looks smooth and they have a lot of games. The norwegian support its great, they are doing a very good job.

I dislike very much the english support, they seem clueless and very little helpful and talk to me as I just stepped in to the gambling world. And the welcome freespins they were supposd to give me.in 8 batches, 25 freespins per day, I got maybe 3 - 4 times,but the link to activate thoose every day does not work, and I have to contact support every day, that so annoying,when I reached the Norwegian support no problem, but when reached a support named Tanya, I get so angry, she added the 25 freespins today, and told me it was a gesture of goodwill. What the..... , and I am still missing maybe 3- 4 batch of freespins, looks like they dont honor the welcome bonus, but you now what, they still owe me thosse freespins, but they can keep it for themself, I dont need this kind of treatment, go begging for freespins.

Overall it's a great casino with good bonuses and a great level system.
I just wish I could lock my withdraw so it's not posible to cancell while waiting for them to approve it, since it takes a while (not over 24 hours though) for them to do so.

I really didn't have a clue that this Frank&Fred casino are part of the PlayCherry Ltd. Casinos, which most of them I have nice experience.Few years ago I was regular player of its sister brands, Cherry, Euroslots and Eurolotto casino and had several withdraw from the first two ones, but as they changed something,meaning in their promotion terms, I kind of forgot about them. Whenever was some campaign were included I wasn't eligible for their free spins promo and, actually that was the reason I stopped depositing there.

So lets get back to this new guys. Frank&Fred established this year, with wide palette of slot games as Microgaming, NetEnt, Evolution Gaming, Betsoft, Nyx Interactive, Bally, Play'n GO,Novomatic, Oryx Gaming, Quickspin, Yggdrasil Gaming, Rabcat, Thunderkick and few others and with Malta licence and on top of that,that they are part of the above mentioned group that was enough to join this casino.

Must say that their sister casinos looks very similar, nice, simple and easy to navigate, although Euroslots and Eurolotto has improved their sites as they look a bit better. Frank&Fred has only one welcome bonus as I can see of % match and the part I liked is their wagering requirements of x35 but the bonus only, well that's a fair bonus if you ask me.

Seeing they have nice, actually great no deposit welcome offer, while you join their casino the player has a chance to spin the Starburst wheel and have possibility to win up to 100 free spins, if I remember correctly, the next day 25 free spins on Hotline slot and the third day 25 free spins on Gono Quest. That's an awesome offer all if I got it. Well, not, the only thing I got was the 25 free spins on Hotline and that was it.

The first day there was no Wheel on Starburst neither on the third day there wasn't any free spins on Gono, so that way I have contact them via email.Their answer arrived after 2 days saying my free spins has expired as I didn't use them. First of all the free spins were never in my account, if they were I would use them for sure, second I really hate when some casino, specially a new one, offers something and does not honor what they offer, really not a good sign.

The thing that they answered to my email after 2 days, awful, cant say they are great and the fact that their live chat support available only several days in the day, again not good sign. So far not so pleasant experience with them, maybe you are good to go but in my eyes not so good.