Frank & Fred Casino
- Easy navigation
- Top-tier software providers
- Mobile-friendly design
- Live chat available
- Several country restrictions
- Customer Support
- Responsible Gambling
Bank Transfers: 3-5 days
Cheques: Not offered
Card Payments: 3-5 days
Pending Time: 72 hours
Deposit Limit Tool
Wager Limit Tool
Loss Limit Tool
Time/Session Limit Tool
Cool Off/Time-Out Tool
Reality Check Tool
Self-Exclusion Register Participation
Frank & Fred Casino is a modern online casino where members can come and enjoy a selection of games like slots, table games, lotto games and a live casino. The casino boasts an impressive list of multiple software provides including some of the best-known names in the industry like NetEnt, Play’n GO, Nyx Gaming, Betsoft, Evolution Gaming and Extreme Live Gaming. The site is completely instant play through a web browser, meaning that no download is required, while members can also use their mobile casino. Frank & Fred Casino is licensed and regulated by the Malta Gaming Authority and the Swedish Gambling Authority.
Restricted Countries and Territories
Unfortunately, there are some country restrictions here. The casino does not accept player registrations or deposits from residents who reside in certain countries which includes Australia, Austria, Canada, France, Hungary, Italy, Spain, the Netherlands, Denmark, Poland, Turkey and the United States of America. The full list of restricted countries can be found under ‘More Casino Details’.
The casino has a catalogue of video slots which can be enjoyed through a user-friendly and easy to use interface. Players can pick from several gaming providers like NetEnt, Microgaming and Play’n GO and the casino has some of the newest releases in the market. Games can be categorized by the most popular ones and players can use the casino’s search engine to easily find their favourite games. Titles include Starburst Slot, Mega Fortune Slot, Gonzo’s Quest Slot, Holmes and the Stolen Stones Slot and Vikings Go Berzerk Slot.
There’s plenty of table games to enjoy here too. These include variants of popular blackjack and roulette games along with games like Baccarat and Casino Patience.
Players who enjoy video pokers will also be impressed here with several different games to choose from. Players can pick from Jacks or Better, Joker Poker, Bonus Poker and loads more.
Finally, there’s their live casino. Players can enjoy themed rooms from the likes of Evolution Gaming and Extreme Live Gaming with friendly dealers hosting games like Live Blackjack and Live Roulette.
Members looking for more convenience can use the Frank & Fred mobile casino. This is available on virtually any mobile device and members simply need to log in using the same details through a compatible mobile browser. The games have been optimized to use on the go so players won’t need to download an app.
Members who are looking for help and assistance will be able to contact the casino’s professional customer support team. The fastest way to get a response is by using their live chat facility which is open 24/7. Also, the support agents can be reached via email or an online contact form.
Security and Fairness
When it comes to security, the casino uses a high level of encryption technology and firewall services. This ensures players’ personal, financial and sensitive data is always kept secure.
They also use an industry-standard random number generator, so members can play, and rest assured the games they play produce random outcomes.
Recommended by experts
There is not that much to look at in this site but I think the aesthetics are there when it comes to their games and that is what I like the most. It has popular games from top providers and has given its players good promotions in recent months. They have made significant progress in the online casino space and it will continue to grow as an underappreciated platform. I'm looking forward to better bargains!
The only downside on this one is that there is still a need for more exciting bonuses and offers. They need to make sure that the players get the most of those so there would be no problems when it comes to the output and so on. That is what has got to be the main problem for this.
I liked this casino. I t has a loyal bonus system, I was able to catch bonuses and even withdrew some. In general I was left only with good emotions after playing there.
The casino looks nice at the surface, with it's membership system (Even sending me cards in the post when I got to a higher rank), good selection of games as well. Should be no problems if you live in a country that's not trying to restrict online gambling - Look below.
The problem may arise when you're actually going to withdraw, support was absolutely clueless for a month straight when it came to what was taking so long, all they told me constantly was in essence "Just wait" and there's nothing they can do. I kept asking them to bounce back the withdrawal so I could try another withdrawal method, they said no. I messaged them every 1-2 weeks with no status update at all other than that the money is still on the way. It didn't take a whole 2 months (YES 2 MONTHS) adding up to a total of about 3 months until they just sent me back the money to my account on the casino and to get another withdrawal method, I had to deposit AGAIN.
I live in Norway, the state has commanded banks to try to return payments to and from casino sites, this has never been a problem with any other casino (It still applies to them however they get around it), total unprofessional on their side and lack of communication, which is why I rate it 2 stars, the only thing that gives them the other star is the fact that their site is alright in every other aspect, but this downside absolutely killed it for me.
I received some freespins for this casino and I really had a good time playing there. With spins managed to take 31 euro. At the end I lost it all, but that convinced me to sign up and deposit a 10 euro. Casino is not bad at all. Very easy to navigate and deposits were immediately on my balance account. Still try to earn something, but who knows. Hope I will have some luck.
Customer service was not at their best a couple of times, but as I said casino is a nice play to have some good time. I cannot complain about that if I enjoy playing.
Frank and Fred is a really good casino with a nice loyalty vip system. On registration, you start with a no deposit bonus. You can spin the wheel and win up to 100 free spins. The welcome bonus is very good. On my first deposit at Frank and Fred casino, I win more than 500 euro with 10 euro deposit. I requested a withdraw late in the night and in the morning the money was on my bank without any verification before. From time to time you get free spins to try out slots. The vip latter is really nice if you climb up you get a lot of benefits. At start you need to wager your bonus 35x on silver 30x on gold 25x and so on. You get a lot of vip offers and lottery tickets. On gold status, your free offered spins turn to super spins which have 10x more value as the normal free spins. You can find a big game collection on Frank and Fred. On my birthday they grants me a 20 euro bonus and my status is only silver. The design of the website is really nice. The live chat always try to help you if you have any problem. It's one of the best casinos I tried out and I tried out more than 100. The registration and the verification are very simple. I like that even if you have not make a deposit for a while they still offer you free spins/superspins from time to time. You also get sometimes free spin offers that require a deposit. On Frank and Fred casino you have a very fair chance to win. And with all the game providers there are slots for everyone. Really good casino You should try it out. nice one!
Good choice of slot and live table games with enticing welcome offer for new players. Several deposit methods offered including eWallets and instant bank transfer.
Customer support unresponsive and withdrawals were never actioned with subsequent complaint ignored.
They promised a dedicated VIP manager once reaching a certain level, nobody has been in touch and I reached platinum level after some serious wagering on table and slots.
Pleasant design. Clear site to use. Withdrawals are quite fastly processed. They have my favourite games. I've had no problems with withdrawals. Also withdrawal limits are adequate.
The only missing 2 stars is, because the withdrawals aren't totally 100% instant, like for example in No Account Casino, Prank Casino, etc. So if you want to be "perfect", make withdrawals happen in 3 minutes, like they do. Otherwise everything's fine. :)
This is my first review usually I'm not giving reviews, but this is a must, first is verified my account in a day, second my withdrawal process also In less than 24hours and the amount of 2.800 euro was in total in 3 business days, what else to ask for? Very nice bonus specially when you gate up the vip level! Live chat is also very helpful! Totally recommend this casino, so far so good,
I don't like that if you need to search a game you have to scroll down for long time or type the name in the bar, I will like to have specific bar with all the providers. After all is all good!
Welcome bonus is good and really fair wagering requirements. Games collection is good as well and many other small good things.
The bad thing is that their games menu bar is very complicated. for ex. you have to choose to play game from menu.
Everything on web-site is very simple and easy to find.
Played few games and managed to win something.
Bright purple background color.
Support is ok. Bit slow, but ok.
Not many games. I was expecting much bigger choice of games, but was surprised. There were not more than 20, I guess.
Frank & Fred Casino Complaints
3 of 8
avg complaint life