So this all started on the 5th December 2019. I won $250 and wanted to withdraw it so started the process after sending multiple documents one after another and regularly contacting chat plus emails about what they required I finally got all documents approved and a email 3rd jan 2020 stating payment would be in my bank account within 7-15 working days, still no payment had been received, I have emailed multiple times with no response. Have been on chat to hear we cant help you the payments team has to. Starting to get real frustrated with no reply. I have emails screenshots about all my conversations with them.