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Frank & Fred Casino - Withdrawal still not received

UNRESOLVED
Complaint Info
Disputed casino Frank & Fred Casino
Reason Delayed payment
Amount kr 19975
Posted on June 23, 2019

I've been going back and forth with support since the 11th of may, first I was told there was a 5-7 days delay, and that normal withdrawal times took 5-7 days, so I would have to wait around 2 weeks for me to get my amount paid out, however when I contacted them 2 weeks after without getting the withdrawal, I was told to "Kindly be patient" as the amount had already been paid out, this obviously frustrated me, but I waited, I've been going back and forth for 2 weeks, while being told to keep waiting, then 1 month after my withdrawal date, I was told that Norwegian banks were trying to monopolise all winnings, which isn't really something which should take a month for them to figure out, tell the player, and resolve, as several other casinos can do this in 2 weeks tops with the same problems, and you'll still have your money before the end of the month. He also told me that I would either have my money by the start of next week, or have it bounced back to my play account, which I could then proceed to take out with Visa as a withdrawal method, 1 week goes by and nothing, I contact the support and the same guy who have kept telling me to be patient goes ahead and says "No, the money is on the way to your account, nothing is needed to be done" I say Ok and wait another week, still don't have any money and contact him again explaining him literally what the previous guy says and he simply says "I understand and I believe you but there is nothing we can do", I have chat logs I can provide, and I have warned them twice by the start of next week if my withdrawal is not there, I will be thinking of writing in to MGA for misleading me with information and an extremely long withdrawal time. I'd also like to add I double checked with support that all my withdrawal information was correct the next day after I made the withdrawal, so It's not because of that.

AskGamblers
Posted on June 23, 2019

Dear @Soraion,

Please make sure to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Thanks for cooperating the AskGamblers Complaints Team.

Posted on June 23, 2019

I don't know how to edit my complaint, but my withdrawal was for 19975 NOK (25KR Withdrawal fee but they claim there is no fee)

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